Staff need to get a sense of urgency and also read the orders. I ordered online, got there watched the lady slowing make my salad and when I got home most everything I asked to be customized wasn't right. If you are going to be that slow, at least get the order right. Pico on the side- nope Cheese- never got any on my salad Lime- never got Shredded lettuce - nope got chopped read more

There needs to be a way to contact a customer who uses door dash if you are out of an ingredient and need to sub something. Especially if a person orders chicken and you sub steak. I've ordered this salad before but I'm not a fan of the steak in the salad read more

Ordered a taco salad and it was terrible. Full of sauce from the meat, the rice was uncooked and I didn't get half the add on's I requested. I ordered it as a pick up with Door Dash and app stated the restaurant closed at 10:00. I showed up at 9:15 to pick up my food and they were closed. The person said they had new hours but it's not listed on the Internet yet. I felt sorry for the family eating outside in the cold with the little boy. They could have let them eat inside. They were cleaning up the kitchen so the family of three wouldn't have been in the way in the dinning room. I don't think I'll be back to this restaurant. read more

This location used to be pretty good, but staffing has gone downhill for the past few years. You used to see a manager or assistant on duty, now that is a rare sight. Unfortunately, with so much staffing turnover and a lack of any oversight, service has been completely forgotten. At noon on Saturday, they had one employee working, and two on break. If your familiar at all with this place, they need at least two people working to keep the line moving, it's too much work to ask of one person. Consequently, there was a large line that wasn't moving. Everyone deserves their break time, but having a manager on duty would ensure these were not all taken during the busy lunch period. At least 80% of this location's issues could be fixed with some simple supervision. We ended up walking out when it was clear we were not going to get food in the next hour. Get it together please. read more

When Cafe Rio first opened my family and I went to dine there. I figured they were new, and the crew still needed a lot of training which was understandable. I didn't care for the place, or their food, but my husband, and children didn't mind it. So they've been going Cafe Rio for years. I on the other hand would not budge. Plus the fact that every time they order delivery, there's always a problem, but since they get a refund, they still support Cafe Rio. However recently my husband told me that Cafe Rio now has Birria tacos. Knowing how Birria is one of my fave tacos that I'll travel far just to get some, I decided to go ahead and give them another chance. My husband ordered delivery, and wouldn't you know it...my order wasn't delivered. So dealing with corporate to receive refund wasn't a joy either. But since my husband had two burrows in his order, he just shared with me. I figured ok it's not bad, it's not as good as what I get at different places that serve Birria or Mexican food for all that matter. But I decided to give them yet another chance, and order Birria tacos the week after. Again it wasn't bad, but the consommé was missing. Ok so we didn't complain because it's a good thing I ordered chips, and guacamole to help since I didn't have any consommé to dip my Birria taco in. So you might wonder why the 1 star...well you'd think 3rd time's a charm right...wrong! Today my husband ordered a Birria meal for me to arrive when I got home. This time the consommé arrived, and it was delivered with care. But both my tacos were burnt that both inedible. My daughter said why don't you get your money back? I'm tired of having to get refunds! So instead, I just can't support this place anymore. If my daughters decide to dine there that's their choice. But I can't spend anymore at Cafe Rio. I would rather fly to L.A., San Diego or even Mexico to get good food , and spend the money there. read more

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Thought we would try this tonight. Big mistake. Customer service is horrible. After we ordered I read the reviews and do many of them complained about the staff. Guess they do not care because the service is still horrible. Not going to start on the crappy expensive food!! On the good side the chips were good. read more

Went in this evening excited to try this place out and was immediately turned off by the lack of acknowledgement. There was at least five people working and not one person said a word. One girl walked over by where I was standing and grabbed a glove. one would assume she was going to ask if I was ready to order but she too said nothing. Very disappointing. I left and it was as if I was never there smh read more

Rude Staff , Food was horrible . As for the staff has no respect that choose to wear face mask and for person with disabilities , after i explain that am deaf and rely on lip reading she just didn't care , her body language show she doesn't care . For that I don't support business that has issue with disabilities . read more

the menu looked good. service was quick. you can see them actually grilling the chicken in the back. more options than chipotle. the hot sauce option was great! the food was not season tastefully. It wasn't horrible, but it tasted off. 40 bucks for nachos and tostada salad. read more

I went late on a weeknight. But not too late, I think it was about an hour before closing. But I had like, 3 meats to choose from, and 1 of the meats (the one I chose of course) didn't have enough for a serving, so I had to choose 2 meats. I let them know the rest of the toppings I wanted and left. Everything costs more. Even sour cream. The running joke at Chipotle is that guac is more, right? But sour cream is more? Give me a break. My friend is a ride or die Cafe Rio supporter. Hard pass for me. So many other small businesses to support. read more

Food is just okay. $13 for a burrito, $13 for a salad. Picked up. Burrito --- got some barbacoa. Few issues: - Lathered in sweet sauce. Why the hell is the Barbacoa so sweet? Tasted like a dessert. - The rice in the burrito was undercooked. I was starving and yet I felt like I ate the burrito out of necessity rather enjoyment. Does that sound like a good lunch? Wife got the salad. Had a wedge/end of the lettuce stem. Who eats that? Uneven chopped lettuce. Noticed also some black ends of the lettuce. Feels off and difficult to eat with the variations in lettuce size. Honestly, I don't think the people hired here know how to cook or weren't taught the right methods of cooking. If I get sick from this salad, it may be due to the quality of lettuce. It needs an overhaul and I wouldn't be surprised if this restaurant is a part of kitchen nightmares. read more

Cafe Rio Fresh Modern Mexican - Burrito bowl salad - Mexican Near Me - Kent, Washington

At the Kent-Kangley store, the change dispenser shortchanges the customers. The calculated change on the receipt was correct. I've been there several times in the last month and it shortchanged me every time. I pointed it out every time and they gave me the change I deserved. I also said they should fix the device but nothing has happened. Be careful if you pay with cash. read more

Really enjoyed this meal! Think it's better to go in person as they seem to do better with getting your order right. Great meal! read more

Cafe Rio Fresh Modern Mexican - Mexican Near Me - Kent, Washington

Stoped here for lunch on Saturday around 1 they were pretty busy. We decided to eat there it was pretty dirty all tables weren't wiped down garbage cans full. The girls at the serving station were very nice and patient and good portions so that was good. Cause last time they were very stingy. The guys in the back looked like no help working on their on pace and not being team player. While they were busy, short staffed they need more staff for lunch hour. Taste was good read more

well, I liked it. For those of you like me, from more southern states, a cross between Qdoba and Baja Fresh (their shredded chicken is way better quality) They have Birria Tacos and carne asada. ALSO, at Baja they are a little stingy on the chips, even if you purchase them; not here, crunchtastic. Lots of drink options including mexican coke, also horchata and mint limeade on tap.For quick in and out, healthy mexican, this will be a go to. Servers were friendly enough and customized things for me. Looks like they are cooking fresh tortillas pretty often. Casual fixtures, clean and neat. read more

To me, the menu was confusing. Like I needed to recall everything listed in order to get what I want. Ordered a fire grilled chicken burrito. Rice, pinto beans, cheese and hatch Chile salsa. Bland, rice tasted like instant. I was super hungry also which generally makes food good. It wasn't. Barely ate it. Was $19 for burrito and soda. Won't return. read more

Love the Tuesday special. $6.99 are they out of their mind. I've only had their chicken. I love the green sauce. I found the copy cat years before they moved into Washington so I was excited to see them opening up. They make fresh tortillas right in front of you. The food is prepared in front of you too. It's not my husbands favorite place. He prefers a dry burrito of a wet. The wet burritos are awesome in the tray. But they definitely don't know how to wrap a burrito so it can be hand held. Needless to say I don't come here as much as I'd like. read more

Cafe Rio Fresh Modern Mexican - They have great deals on Tuesday. - Mexican Near Me - Kent, Washington

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Fast service with great sauces! I ordered the salad with grilled chicken, it came with rice and beans and all the salad toppings. I added extra tortilla strips with a side of the green vinaigrette and white creamy sauce, perfection! I was so stuffed. Chicken tasted great, lettuce was crisp, both sauces were flavorful and silky. Absolutely wonderful. I would come back here for it. read more

Cafe Rio Fresh Modern Mexican - Salad with xtra crispys - Mexican Near Me - Kent, Washington

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Pretty good and the food does seem to taste better than chipotle. The Queso and Thursday shrimp tacos are great!

horrible food, horrible service..... got lots of to gos for today .. not only did they mess up the order,.... the food tasted nasty.... the nachos was soggy, the taco salad only had a a few pieces of lettuce.... the worst thing was the horrible customer service when they say "theres nothing we can do'' when called regarding the screwed up order... read more

It's a good thing the food is so good, it's the only thing that keeps me coming back. I'm still holding out a little bit of hope that the necessary measures will be taken in order to improve the customer service and overall experience. Unfortunately, the kind and hardworking employees are outshined by the majority of staff who give attitude and disrespect to customers and their coworkers. In addition, over the last several months there has been an overwhelming smell of sewage. Seems to be coming from the restrooms and filling the entire restaurant. This location/management team have the potential to turn things around and I hope to see that happen! read more

The experience here is highly variable depending on who is working that day. When they get the order right (about 70% of the time) it's tasty and enjoyable. They have a great menu. About 30% of the time something happens with my order. One time the folks behind the counter were so toasted that they just kept asking me the same questions over and forgetting my answer. Dude in the back staring at the tortillas like they were talking to him, while they burned. I ended up paying for a meal that wasn't what I ordered and was so randomly thrown together that it wasn't that great. I find that if I order online I have a better chance of my order being correct. And I'm not that picky, I swear - I just don't eat cheese and that seems to be really hard for whoever is making the meal to understand. Anyway, I still occasionally eat here but due to the inconsistent experience it's hard to justify losing $30 if the meal doesn't turn out as ordered. read more

I ordered a taco. With NO GUACAMOLE, NO RICE AND NO BEANS. ONE TACO and I got charged $11.78, OUTRAGEOUS!! Menu showed would be $5.49 and on the app after tax would be $6.06. Also, the taco did not have enough barbacoa sadly there was more cilantro than sweet pork barbacoa, I am very disappointed at this and I told the girl at the register, ONE taco is $11.78?? And she said yup while laughing. I'm honestly upset. read more

Just got 2 burritos at 13$ a piece before tax and these guys are slaaaackin on the meat. I use to love cafe Rio, but now they just after that $$$$$$$$ Consider Chipotle they are still giving hearty servings read more

Came here a bunch over the past few years because they were always open late, but the food and service was always hit or miss. Sometimes the staff would be friendly and happy, other times it would feel like the staff were going through some existential dread. Portion size is completely dependent on how generous the staff was that day, but overall taste is typical for the tex-mex style restaurant. read more

My son had a burrito. Omg. It was delicious and huge. At first I thought I was being ripped off for a $10 burrito. But it was huge and even made two meals for my teenage son. My daughter and I both got the taco salad. It was delicious! Again huge portions we were able to eat the rest for dinner. Will be back read more

I love their tacos and customized burrito .... so good and love all their sauces yum

We order from this Cafe Rio about once a month. I don't know if it's the management or what, but it is the slowest restaurant I have ever been to. I have never been to such an empty store but had to wait so long for food. I probably will never come back. read more

Food was good, but service has a lot to be improved. The ladies working there were more worried about themselves than us ordering and they were out of a lot of stuff and it wasn't close to closing time. Disappointed read more

Please consider how you order and how it is interpreted. My wife just placed a pickup order. Known issues...and my wife alerted me prior to me going to pick up... -most of the time when she requests "cheese on top", they do not add the cheese on top -another item she told me they typically forget to include is tortillas, is you're getting them She had ordered two (2) burritos and one (1) salad This time in her order...and it is in her order AND on the receipt... -she was supposed to get tortillas with her salad -we were supposed to get cheese and sauce on top of the burritos AND cheese on the side 1) There were no tortillas included until I asked 2) There was sauce on top of the burritos, but no cheese!!! There was cheese on the side, however, and the person at the counter argued with me twice that the cheese (on the side) in the bag was the cheese for "on top" I just left after attempting to clarify/explain that the instructions requested BOTH, not one or the other... Finally, she also informed me she could not take the burrito out to add cheese on top...and I responded by asking if she could if I opened it...to which she responded that I could then add the cheese (on the side)from in the bag to it and that's what that cheese was for... I'm not looking to be a Dick, but what happened to "sure, we can take care of that for you"...this just happened tonight, January 29, 2023, around 7:30pm...perhaps you can have a conversation with your staff and figure out who that might have been... So simple, yet so flipping annoying...I'm not the Cafe Rio fan in the house...my wife is...and she placed the order...and she warned me about what they typically goof up (at this location, anyhow)...and they held true to what the typical service is... And people in the Seattle area were pushing for a $20/hr minimum wage!!! Actually, I believe as far as fast food goes in Seattle proper, McDonald's is already paying the $20/hr or close to it... EDIT: I didn't notice it, but my wife informed me there were also supposed to jalapeños on the side...and...you guessed it...no such thing... EDIT 2-After speaking with my wife about the order, apparently the sauce I thought they'd put on top of the burritos was also NOT what was requested...she'd requested red chili sauce on top of each burrito and the only topping I saw looked like a salsa type of sauce...so, I thought they'd gotten that correct, but they did not...one more thing to add to the hit list...I'm not sure we'll be going back to this location...as much as my wife normally likes Cafe Rio...even though there are no other locations nearby for us read more

Cafe Rio Fresh Modern Mexican - Test from my wife informing me of what they usually forget - Mexican Near Me - Kent, Washington

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Their food is kind of bland, but the Grandkids requested it for lunch. Was surprised that the taco salad is made with a soft flour tortilla and the pinto beans were cold. read more

Cafe Rio Fresh Modern Mexican - taco salad Salad - Mexican Near Me - Kent, Washington

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Didn't get the opportunity to eat anything, so I can't leave a review for the food. But from a customer service aspect, despite there being a line of customers wanting to order for dining in, the staff preparing food clearly placed a priority on phone orders for pick up or delivery. After waiting in line for 10 minutes with no acknowledgment from staff, we left. Don't believe that I'll be back. read more

The service during lunch is terrible. I love the food but every time I come this same person is there and she barely listens and does a terrible job. My 16 year old son wanted an extra side of rice and when he got to the sides, she asked what he wanted on his nachos & then dropped it on and then proceeded to walk away before he could ask for the rice. She didn't ask how I wanted my salad dressing. When I went to tell her she walked away with my food. At the register I asked her I wanted to get my points for the food. She told me I couldn't. Took my receipt that I wanted and walked away. Terrible service not coming back to this location again. read more

This place is underrated. They are turning out fresh warm handmade tortillas every minute and the assembly of your food -- whether it be a burrito a salad, a bowl, or whatever -- is very much in the chipotle tradition. Their creamy cilantro sauce is very good and the sweet barbacoa is hard to resist. They give you a lot of food. they have an interesting selection of lemonade, teas, and other alternatives to carbonated beverages. Unless you go when they have one of their specials (taco tuesdays), it can get pretty spendy with a lunch and a drink. Also during the fall and winter it's pretty much freezing in there. It's a great place to meet people for lunch in the summer. Good patio with shade umbrellas. read more

I always just get the chicken quesadilla, can't go wrong with it. Pretty standard tex-mex. I usually don't get any sides, but my friend got beans and rice and the rice was not all the way cooked, it was still too hard. read more

Typically love Cafe Rio , I have eaten here about 3 times now. But this last time (3 days ago) I was so sad to get home and start eating my nachos just to realize the girl working in fact did not add my beans on there. The meat was amazing but no beans just made my nachos kinda boring with just meat and cheese ... when I ordered the girl said oh we add those at the end (which was odd because they always add them either before or after the meat) read more

If you want mediocre food and small portions...well this is the place to come. I ordered the steak fajita and it definitely didn't match the picture. I ate the need and peppers in three soup spoonfuls. The rice was 4 bites. Apparently I must have pissed someone off. And now...I am hungry...thanks for the appetizer....and for GOD'S sake lay off the chili powder. Update. I have added a message from someone who expresses an opinion that is uncalled for, a personal attack on a stranger. I am sure their mother is REALLY proud. read more

Cafe Rio Fresh Modern Mexican - Mexican Near Me - Kent, Washington

Kinda reminds me of Chipotle. The dont have a ton of food on the menu so it def makes it easier to select what you want. You stand there and watch them prep your food and it all looks pretty fresh, tasted fresh as well. Good location especially if you have shopping to do. Staff is friendly. No long wait time. Def much better and fresh than Taco Bell, this is more of the real deal. I had the Chicken Enchiladas with beans and a little salad, it was pretty good. A def must visit. Its also inexpensive read more

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Pretty good place for fast food. Staff is hit or miss whether they're having a busy day they seem to be overwhelmed. But I'll slow days they seem super nice. Had tacos and they were fresh and delicious. Definitely worth a stop on a night you don't want to cook read more

When entering the side door was locked which made it a little confusing... however after entering I immediately noticed how spacious it was!! Could be a perfect place for families with kids! The ordering process was very simple for the most part, would make it easier if there were labels on the glass for names of sauce/toppings/etc. I ordered the chicken enchiladas and the chicken was soft and tasty. But I do wish the food was warmer, they run it through this oven on a tray and it just barely makes it hot enough to melt the cheese but that is all. Overall the enchilada was so so... Not bad but not great. The drink area caught my eye!! They had such a variety of drinks: lemonades/tea/soda/horchata! Including syrup which I haven't seen before! The customer service was good, we got greeted right away and the girl talking our order was nice and patient! read more