The only saving grace is the customer service. The staff is really nice and helpful, but other than that this place sucks. It's in the middle of the food court in the C Concourse so it's pretty crowded- expect a wait. There is a seating area which looked spacious although I didn't sit down. The croissant...I got it warmed up. It was so strange. You would thing a savory croissant wouldn't be sweet, but you would be wrong in this case. There's barely any of the spinach and cheese filling either, it's just brushed on so you occasionally get hints of it. Wouldn't get it again. read more

Cafe Zoot - Spinach Cheese Croissant - Sandwiches Near Me - Chicago, Illinois

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So my fiancée and I were flying from Toronto to Tokyo but with a connecting flight through Chicago. This cafe was located inside the terminal near our gate flying to Haneda. I wasn't hungry so I didn't get anything, my partner on the other hand ordered a turkey sandwich. She got pickles, real deli mustard and the standard condiments (lettuce, tomatoes, etc) on her sandwich. Personally for the price I paid, I thought they could've put more turkey in the bun but taste-wise, it was solid, according to her. As far as sandwiches go, I thought it was around a 3 but she thought it deserved 4 stars because the pickles were super tasty and the mustard was that real deli mustard, not the processed yellow stuff. read more

Cafe Zoot - turkey sandwich - Sandwiches Near Me - Chicago, Illinois

Terminal 1 near C gates and food options are limited. Cafe Zoot is conveniently located at the front of the food court and the line moved quickly. The chicken quesadilla on their menu caught my eye but it had to be maybe the worst chicken quesadilla I've ever had... And I feel like quesadillas are hard to mess up. I ended up throwing half of it away, everything about it was low quality. Service was fine but I would steer clear! read more

Grabbed a couple of turkey sandwiches to pack off for the flight to Florida. Great turkey and bread, better than typical tomatoes, and the sandwiches were fresh and tasty for our trip. Our seat neighbor even commented that they looked great for airport fare. Employee who took the order was great. Guy who 'dressed' the sandwich may not have been having his best day, and cashier was very friendly. A solid stop to get something to go. read more

Cafe Zoot - Turkey - Sandwiches Near Me - Chicago, Illinois

This place could be a hit or a miss but I primarily stopped here because I saw their smoothie prices for pretty fair and I had a muffin too also at a fair price. Many of the other restaurants charge a lot of money for their stuff but this place and the Billy Goat Tavern will give you the most bang for your buck. Smoothie was really good that they ordered and it was a great size too for the standard. The lines here are pretty busy too it's pretty nice and waiting in line isn't too bad unless there's a rush. Staff here was pretty friendly but I was pretty satisfied with my visit. read more

chicago o'hare international airport...one of the united hubs for connecting flights...quality food options are quite slim at o'hare and daughter was hungry...she selected manchu for food and cafe zoot for dessert...after consuming some soggy orange chicken, went over to cafe zoot which had a short line...got to the registered and asked for a ice cream cone...told to walk over to the ice cream counter...1 scoop cone $5.46...selected cookies and cream...cafe zoot offers some simple sandwiches, pastries, coffee drinks and ice cream, but at airport prices...sandwiches looked pretty simple, but piled high with lettuce to appear fat... read more

Cafe Zoot - menu - Sandwiches Near Me - Chicago, Illinois

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I ordered a ham and cheese croissant, but it was a letdown. It tasted overly buttery and had a reheated texture. Worse, it wasn't warmed properly--the eggs and ham were still cold in the center. I ended up tossing half of it. read more

Good service! I got to customize my sandwich and it was very good for $11. Other places at the airport are like $20 and not as tasty as this sandwich was. Nice job! read more

Pretty bad Italian sandwich. Barely any meat (maybe 5 pieces total? And THIN ones at that) and the hot peppers were pickled jalapeños you might get from a can. The servers were dismissive and unfriendly. The prices are high. There are not any redeeming qualities of this place- only stop if you are out of all other options. read more

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Airport "ok". Ham egg & cheese croissant, was dry and dull. Very little ham & cheese. But the price is ok. $5.99. So I don't feel so bad. I think they only toast the bread and hope that it will melt the cheese and warm up the egg and ham, but it didn't. Lol. read more

Food quality is horrendous. Horrible sandwiches. Way overpriced. Stay away you'll thank me later.

The place is overpriced and it tastes so bad! It tastes disgusting and they should be ashamed to run a business like this. The price isn't good. I would rather eat at McDonald's which is only five min walk from this food court read more

Cafe Zoot - Beef sandwich - Sandwiches Near Me - Chicago, Illinois

Service was friendly enough and food tasted good, but I got food poisoning from this place on 10/21/24. Won't be recommending or going back.

Egg, ham & cheese croissant? It costs the same as a sausage, egg & cheese croissant. Good for when you're ordering either of those, but bad for when you're ordering anything else, because a ham & cheese croissant costs the same amount too. One fewer ingredient, yet it's the same price. If you're keeping score at home, that means no discounts for using fewer ingredients, which means we vegetarians are subsidizing the meat eaters, as usual. I wish I had known that before I came here. This was a while back, so the prices weren't as high, but when I asked for an egg & cheese croissant, the guy asked me whether I wanted ham or sausage. "Neither," I said. "You're sure?" "Yup." So when I saw the receipt, I asked him why he charged me for a ham & cheese croissant. "Because you didn't want the meat. It's the same price no matter what you get on it." It made and makes absolutely no sense, and he didn't offer to throw in anything to sweeten the deal. The croissant was buttery and good, and I would have preferred a smoothie in the first place, but they were out that day. Boo! My dad liked his coffee. read more

I had a hot roast beef sandwich. The meat was flavorful and moist and piled with plenty of veggies with soft fresh bread. The servers weren't real friendly but did their job and I received my sandwich very quickly. Grab a napkin it won't come with the sandwich. read more

Woot Woot for Cafe Zoot - Hey ya'll I was impressed, not overly impressed but still impressed. Anyone wondering the aisles at O' Hara knows the food choices are limited and there are a lot of joints playing on the Chicago food theme with the Pizza Pie and the Italian Beef or the hotdogs and even a Nuts on Clarke none misleading but nothing I'd hang my hat on and call a must have while passing through this terminal. I stopped by Zoot in search of something freshly prepared under a hundred dollars for a quick lunch before catching my next flight, certainly you must know if Chicago was my final destination I'd be saving my appetite for something downtown no matter how hungry I was after deplaning. After watching the sandwich making process for a few minutes and the employees efficiently and continuously serve customer after customer I decided on a roast beef on a toasted roll loaded up with everything but black olives, in my opinion all olives should be green and served on a thin crust pizza or in a chilled martini glass period end of story. I got in line behind a pilot who was loading up the feed bag before boarding his flight and it seems he had experienced Zoot before because he was really peeling off the napkins in preparation for his mile high feast. My sandwich came off the oven conveyor and the girl dressed it and wrapped it in less than a NY minute I grabbed as bag of bbq chips, cashed out and was one my way to find a suitable sit that may or may not have been wiped down this week at the handy dining area behind this food court. I liked the product it was pretty good quality, the veggies were fresh and the bread wasn't stale and although the meat portion was rather slim it was good so I'd say it's okay by me... read more

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Good place to get a quick, healthy lunch to go at the airport. I got a toasted sandwich on multigrain bread with turkey, mustard, lettuce, tomato, and black olives. With a red delicious apple, it was a complete and tasty meal. The line was long but it moved fast. There is a separate line for made-to-order sandwiches and another line for drinks and other stuff. Definitely recommend this place if you are on the run and want something fresh that's fast to grab and go to your gate. read more

Cafe Zoot - Toasted sandwich on multigrain bread with turkey, mustard, lettuce, tomato, and black olives. With a red delicious apple. - Sandwiches Near Me - Chicago, Illinois

I'm not sure how this place has reviews with 5 stars. I can certainly be generous, but for an airport establishment, with poor service, reheated croissant sandwiches, mediocre coffee, and moderately high prices, I couldn't go more than 3. Prior to trying the breakfast croissant with sausage and egg, I would have given this place a 3, because it lost points for the rude and inattentive person behind the counter. Prior to eating the breakfast croissant, I examined it to find out that it's not a sandwich... they instead inserted the sausage and egg into the croissant before baking. Since the sausage is a small patty, it covers less than half the surface area of the croissant. It wasn't the worst thing ever, but I felt misled into thinking I was going to have a mouthful of sausage in every bite. The coffee wasn't bad, but I didn't finish it... a sign that I wasn't really feeling the flavors. While there may be something to be said about your health and going here instead of McDonald's, one thing I can say is that the value of the dollar at McD's goes a long way versus the dollar here. I'm not sure what the airport prices are, but with the $1/2/3 menu at McD, you're liable to get more bang for your buck. read more

Cafe Zoot - The goods. - Sandwiches Near Me - Chicago, Illinois

Got the combo. Bread is fresh and crispy as I had them toast it. Service was good. Ingredients were fresh. It does state red onions but mine had white on it. Thought it was a little light on the meat. Overall for$10 in the airport not a bad place to grab a sandwich read more

Sandwiches are ok. Bad customer service. The lady in the bagels area kept yelling to the poor young guy that makes the sandwiches and the guy at the register so rude as well. You can find better places around. read more

Food was prepared fine, but was pretty lacking in taste. Everything seemed fresh. I usually don't expect much from airport fast food, and this met those expectations. read more

I ordered a ham sandwich. The cost is $8.00, fine I'm at the airport. But what was not fine is to open it and only have 1 slice of meat on my sandwich. So I paid $8 for lettuce, tomato, and a piece of ham! 1st time shame on me. 2nd time shame on you...THEY WILL NOT get a second chance read more

Cafe Zoot - A ham sandwich with 1 peice of ham. - Sandwiches Near Me - Chicago, Illinois

Cafe Zoot has my heart. I LOVE this place. I fly out of O'Hare every Morning, and my week feels off if I don't go here for an early breakfast. Sure, the critiques about disinterested customer service are true, and usually that would bother me, but for some reason it doesn't get to me here. I can get a bagel and coffee for a reasonable price, and there is ample seating - a luxury at ORD. I will go to this place as long as they are open. read more

Cafe Zoot - Counter - Sandwiches Near Me - Chicago, Illinois

Needed a sandwich and wow was it good! The bread was great, ordered the Italian Club, 10/10 for a $10 sandwich.

Verdict: Giving Zoot the boot I had precious little time and Cafe Zoot looked like the best thing around. It still might've been but that didn't make the sandwich better. They look pretty good, up on that display. The real deal is less stellar. Can't say I can place a single or primary flaw with the sandwich. It didn't have a lot of substance or flavor. That goes for the meat and bread alike. Better to go elsewhere or even get one of those sandwiches on the plane. I feel like this is the tale of two airports. The American side has some pretty good restaurant options. The United side? Not so much. read more

Just needed some coffee & a snack in between flights & I passed here. Line was the shortest compared to the fast food chains (I guess for a reason). It was really just ok. Iced mocha is basically chocolate milk. The ham egg & cheese croissant wasn't bad. read more

Tasty delicious sandwich here. Had a weather delay so ended up getting lunch here. Fresh bakery bread and they toast it. Super friendly staff. I got the combo: Turkey ham lettuce tomatoes onions black olives Italian dressing; was fantastic. Definitely hot this place up again my next ORD layover. read more

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They had a really nice display of sandwiches, and really good snacks to go with it. The line was really long, but people didn't seem to mind waiting, so I am guessing the sandwiches are really good. You had several different one's to choose from, and you're able to create your own. And it was much cheaper than the standard overpriced food that you would normally have at the airports. Unfortunately, it was 630a and I was still half sleep, and not in the mood for a sandwich, people, or being awake yet lol. But I did grab a cup of coffee, and a banana and it was only $3. read more

After waiting in long line, find out they are out of the 2 sandwiches we wanted to order. They only have10 sandwich options as it is. Poor planning and poor Management. read more

This was the worst sandwich I've had for 10$, subway is better, it didn't have mayo or peppers on it , I ordered everything on it, don't waste your money read more

Cafe Zoot - Sandwiches Near Me - Chicago, Illinois

Gabriela was wonderful, very pleasant. Unfortunately, my cafe mocha, tasted like diluted hot chocolate. Date of visit: 2/29/24

Had the vegetarian sandwich. Comes with mushrooms, green peppers, Swiss cheese, and mozzarella. It is then toasted and you can add lettuce, tomato, onion, olives, and hot peppers. It was quick, fresh and good. I also enjoyed a cup of vegetable soup with it. read more

Cafe Zoot - Vegetable sandwich and soup - Sandwiches Near Me - Chicago, Illinois

I'm an airport employee and I always get my cappuccino from them. I guess one could say I'm a regular customer. During the holiday travel, as one would expect, the lines get long so I come to work a bit early to get my cappuccino. However, the last 2 times the line was so long and it took forever because they allowed people to cut in front without standing in line. Once, I was in a hurry, so I did the same and just walked up to an open register, after I noticed other people were doing same. The guy at the register scolded me for cutting in; however, he did not scold anyone else. It was embarrassing. It was obvious I'm an employee since I was in my uniform. During Covid, when business was slow, I'm quite sure that it was airport employees who kept the businesses going, yet they treat us like garbage. Today, I was again standing in a long line which took about 20 mins for me to finally be able to order. I counted 5 people just walk right up to the counter and order. By the time I was called to step up, I had 5 mins to spare. I mentioned to the employee that they are allowing people to cut in when others are waiting 20 mins or more and that's not fair, and she started yelling at me and in anger threw something on the counter! Then she yelled saying that maybe I want her job?! I replied that I already have one at which I need to be in less than 5 mins. After I was yelled at before, I thought I'd give it one more try, but after today- they lost a regular customer. I'm sure they don't read these reviews because they don't rely on repeat customers as majority of their customers are just one time pass-through customers. The thing about being an airport employee, we know a lot of other airport employees and word spreads. I'll make sure that my colleagues know how poorly they treat us so they don't spend their money at that's place like I did for years. I'll take my money elsewhere or I'll just start bringing my own coffee from home. Let's see how much they won't get from me anymore: $3.5 x 4 (days per week)= $14; $14 x 4 (weeks in a month)= $56; $56 x 12 (months) = $672 per year. I've been getting my coffee from them for years. Now, I'm have more money in my pocket or I'll spend it at a place that actually treats their customers with respect. Adios Zoot! read more

Today I experienced the WORST customer experience service of my life. I was on a 2 hour layover in Chicago so I decided to kill some time and get my little girl some rainbow sherbet from this cafe. When I walked in there were only two people ahead of me and they all went over to the far right where the ice cream was. I was waiting behind those two women and then a ton of people came in and started ordering hot food at the left side of the cafe. The man in these photos who claims he is the manager skipped me to let a few people pay for their food which wasn't really a big deal because I was in no hurry at all. Well after 2 people who came in after me were served first, I inched up toward the register as I had been waiting with my little girl for about 15 minutes. It was at this point the man in these photos raised his voice and tells me "you need to get to the back of the line". I explain to him that I've been there before all of those other people including the ones he just rung up. He then yells "WELL YOU NEED TO USE SOME FUCKING COMMON SENSE" right in front of my FOUR year old daughter. I immediately left because I did not want my daughter to hear that or see me get upset over the situation. I was completely mortified as there were tons of people including pilots that had probably just got off a plane and witnessed the entire thing. I was pretty shocked no one said anything about me being there first but they were probably just as shocked as I was at the language and treatment this man was giving me. I had so much time to spare I wouldn't dare dream of "cutting" these people I simply stood in the part of the line to show my little girl the ice cream flavors. His behavior was appalling snd inexcusable and he should honestly be fired. He wasn't nice to any of the people in front of me either. Someone who is willing to talk to someone like that in front of their child who just wanted some ice cream is a total piece of trash. Even the other young kid working there said he saw what happened and agreed I was there before all those other people when I went back to get photos of the rude old man. I have worked in the hospitality industry for 12 years so it takes a lot for me to get upset about situations especially ones involving food of all things. I would NOT recommend this place to anyone EVER. This is not how you treat customers period. Would give zero stars if I could. read more

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Di-effing-sgusting. Got a chicken quesadilla and the chicken looked so gross and fake. It almost had a slimy consistency and defínitely didn't feel fresh or real. Probably precooked chicken but not high quality. The onions were raw and huge. The best part of my order was the water. Never again. read more

Unfriendly, bordering on obstinate "customer service". Happy they have Intelligentsia, but it's too hot to hold even with two cups, a cup holder, and a spot o' cream. FYI, Blue Bottle, Four Barrel, and Ritual all know coffee should never be brewed or served at this high of a temperature. And, no, I'm not asking for "cold coffee". There *IS* a middle ground. read more

Cafe Zoot - Happy they have Intelligentsia, but it's too hot to hold even with two cups, a cup holder, and a spot o' cream. - Sandwiches Near Me - Chicago, Illinois

Ordered an Americano when I was surprised to see it was the same price as coffee. Should've checked Yelp first. It. Was. Undrinkable. I am not sure how you manage to screw up a drink this simple but it tasted like I was having a tongue chemical peel. I will not make the mistake of ordering coffee from a place in an airport without checking Yelp first. Live and learn. read more

WORST airport customer service and food ever!! Should have saved money and walked to the lounge. RUDE. Lady ignores me. Guy then also rude yelling to me. Why let me order something if you're out of all the ingredients but the meat. Eh. I would have just got something else. Terrible service. Never again!!! read more

Awful. Ordered 2 iced coffees and 2 ham, egg, and cheese croissants. Got all the way to our gate to discover we were given iced tea, not coffee. Sandwiches were cold with overcooked egg, and no ham or cheese in them. If we didn't have a flight, we would go back and return all of it. $26 went into the garbage. read more

Older Filipino lady working the 5:40am shift today 8/26/23 at the first cash register is beyond rude and has such a bad attitude. I was being friendly to her along with other people and she was still having an attitude and rolling her eyes at everyone. read more