Mugi is a true professional. Shows up on time, works fast and meticulously and did a fabulous job…read moreon refinishing my old oak hardwood floors. They are gorgeous and perfect. Plus I kept changing my mind on what I wanted when it came to stain or no stain, gloss or satin. He gave me expert advice and I am glad I listened. I am so happy I went with him, I got about 5 quotes and his prices are beyond fair! I wish I took before and afters to show here.

The quote was reasonable. They scheduled it for the next week and showed up on time and performed…read moreexactly as they said they would. the floors look great.

We contacted Floor Dimensions about 1 month ago as flooring installed several years ago in one of…read moreour offices was separating in several places (not installed by FD). We thought that maybe only the bad pieces could be replaced but that flooring is no longer being made. Connected with Bradley who was responsive and very helpful. We ordered samples and then decided what we wanted, Bradley made sure the item was in stock, Jeremy came out to measure and the install was yesterday. A 2 person team worked quickly and accurately. We had purchased a new glass chair mat and they assisted us in laying it as well. Very pleased with the results.

- Really great experience with wall-to-wall carpeting installation…read more - Prices were reasonable. - Great communication and coordination. - On-site crew was professional and efficient. - Overall, a wonderful experience. - Highly recommended!

I loooove my new Floor Store Richmond kerastan floors. What an enormous improvement. Excellent…read morecustomer service from experienced, expert David Shapiro and energetic, upbeat Amethist LA Rose. Quality, value and dependable.

The experience from start to finish was excellent. Andrew spent literally hours with me over the…read morecourse of about four visits, plus calls and email exchanges. I dislike about 95% of the carpet out there ... but don't have the option of putting in hard floors. My pickiness was no match for Andrew, however; he helped me find that needle in the haystack. He pulled out collections that fit my criteria, throwing them on the showroom floor and having me home in on the promising ones via process of elimination. When I showed him some varieties of carpet that I liked from a company outside of The Floor Store's network, he researched them to see if their products met his standards and if working with them would go smoothly (not so much). He got an in-network vendor to send larger samples so that I could really see what various styles would look like in my home. And he walked me through the contract process step by step, making sure I understood exactly what I was signing and paying for. Once that contract was signed, everything moved quickly. Andrew checked in during installation and even humored me at the final stage, allowing me to give him a virtual tour once the carpet was laid. I would certainly recommend him and The Floor Store to anyone looking to get new hard floors or carpet. It's probably not the cheapest option, but my anecdotal evidence tells me that the service can't be beat.

Mike is very communicative and nice to work with. Scheduling and planning was easy…read more The problem was the work. There were sanding swirls and over-sanded low-spots in the floor, some areas that were unfinished, transition pieces where the wood was split, demo debris embedded in the finish, and molding not nailed down. I was rather surprised and disappointed with the level of craftsmanship - to the point where we are considering removing and starting over. Might have been a really rushed job or an unexperienced crew.

Much appreciation to Mike and his team. Mike was both responsive and thorough in completing our…read moreproject. We had a refrigerator leak which spread under our kitchen floor. As a result, we had to rip up the old floor and start again. Mike guided us on the process and completed the job both timely and professionally. We recommend The Floor Show for any related floor projects. Thanks Mike.

If you're looking for a flawless, stress-free hardwood flooring upgrade, Tom's Hardwood Floors is…read morethe only company you need to call. We replaced 20-year-old carpet throughout our entire home with beautiful engineered hardwood--and the result is nothing short of stunning. - David, our project manager, was responsive and guided us every step--scheduling a site walk immediately, explaining the process clearly, and connecting us with their flooring gallery for expert, no-pressure guidance. - Johnny, the on-site lead, was communicative, accommodating, respectful, and always available. His hands-on leadership kept everything on track and on time. - The install crew was punctual, clean, skilled, and completed our entire home in just two weeks--without cutting corners. Transitions, baseboards, and fine details were flawless. - No surprises, no hidden fees--just honest, fair pricing and clear communication. They stood by their word, every step of the way. Our home now looks brand new. We've worked with many contractors, but Tom's Hardwood Floors sets the gold standard--not just for quality, but for the values of a true family business. Do not look anywhere else. If you want excellence, integrity, and a team that treats your home like their own, Tom's Hardwood Floors is the way.

Tom's did the floors in my unit a few weeks ago. Here are my thoughts:…read more Pros: - Communication: Generally very prompt communication. I wish I got more updates during construction but they sent them whenever I asked. I liked that they were very contentious about talking with my neighbor when their van was blocking a little bit of their driveway--a lot of contractors wouldn't bother. I also had another neighbor who was causing some issues and they kept me in the loop, which I appreciated. - Price: I talked to several contractors and their price was pretty reasonable--not the lowest nor the highest, more in the middle. Cons: - After construction, I noticed some damage on parts that were supposed to be protected. They were minor damages, but annoying. The most noticeable one was a dent on my TV, which left a white dot that I see every time I turn on my TV, which sucks. - In terms of details, I noticed that there were some dings in pretty noticeable parts of the wood. I don't know if it was the crew or the wood came like that, but when I was testing a wood sample before purchasing, I hit the wood with a hammer and it didn't leave a mark, so it would take a lot of force to leave a dent like the one pictured. Kinda disappointing because the dent is smack in the middle of a high traffic area. Some last notes: - David came by to do a final walk through and helped me move some of the heavier furniture back. It didn't bother me but if you're expecting furniture to be put back the way it was originally, you'll want to manage your expectations. - You should definitely hire painters and cleaners after the construction--I didn't think the walls were going to be as scuffed up as they were. And everything will be superrrr dusty, even if it's covered. - When I expressed concern about not all baseboards being replaced, which I thought was the scope of work, he explained that he told his crew to use existing baseboards when possible. He said he did this to save me some cost and offered me $150 to cover the savings. I generally feel positive about this, although if I hadn't mentioned it I don't think it would've come up, so take that for what it's worth.

Wonderful customer service from a family owned business. High quality products with amazing…read moreinstallers. I highly recommend!

Amazing service from start to end. Really happy with the quality of work and professionalismread more

Both the owner Darryl and the staff Daniel are super friendly and helpful! The store is huge with…read moretons of products to choose. The price is good. It's a great store standing in the community for decades! Highly recommend it!

Immaculate showroom and great customer service. If you need to re-carpet a spiral staircase, this…read moreis your best option. You can pick any carpet available and they will make your treads. I'd been looking online for months! We brought in our old carpet to use as a pattern, but they can measure, cut, bind, and install. Thank you!

We used Mari at Flooring Alternatives 15 years ago to install a cork floor in our kitchen…read more Everything was great. The original floor wore out and we opted to replace it using Flooring Alternatives once again. We chose a 12x12 solid cork floor. The replacement process has ended up with a poor quality installation, not worthy of the price. --There are uneven tile edges in numerous places that are noticeable when your shoe or foot catches. These raised edges will break off at some point. --There are gaps at the edges by the cabinets. --There are numerous places where 4 tiles meet and are off center. Mari's installer Fito returned to inspect the floor at our request and reported the problems to Mari. Mari came out to look for herself and was unable to figure out what or why. She promised to contact the manufacturer of the floor and adhesive. She has not responded in months. I've sent emails, texts and left voice messages. I will be filing a small claims suit shortly because I have no alternative so long as she is unwilling to respond. I think Mari was nearing retirement and working from her home when we hired her this year and may be out of business but her website is still up. I can post a dozen pictures if people are interested. Mari has them and knows very well the floor install is substandard.

It is coming up on one year since we chose to have our kitchen flooring and having it installed by…read moreFlooring Alternatives. I did a lot of research and found that Marmoleum (Forbo's linoleum brand) is eco-friendly, made with non-toxic materials and also feels wonderful beneath bare feet. We decided on White Chocolate which has flecks of real cocoa hulls embedded in the material. It is a light-coloured shade to keep the kitchen looking bright and clean. Some people might choose a floor that hides the dirt, but with this colour floor you can't get away with that. It really helps keep me on my toes for keeping the floor clean. Fito did an excellent job with demo and installation of our sheet marmoleum flooring. The underlayment has to be perfectly smooth and clean. Any dirt or bumps will eventually translate to the marmoleum. It was an all day job for him, but at the end of the day we felt very good about the install. It looks amazing with our new cabinets and after having lived with it for almost a year, there have had no issues with sweeping, mopping or cleaning. Despite the challenges with Covid, Mari and Keegan were great in communicating with us. Everything was timely and we did not experience any significant delays with shipping or installation. Much praise for everyone on the team!