I agree with all the 1 stars I went in for a scheduled appointment for a oil change and tire rotation at 9am and didn't leave until after 1pm horrible service read more

This place is a RIP OFF. STAY AWAY. My Jeep would not start, and they basically charged me $400 to charge my battery. The tech had to "reprogram everything" and there was no warranty. Of course, by the end of the week I had the same problem. I found out, after going to another dealership that the radio was draining my battery. When my radio went out I took it to these rip-offs, and they said "it was a different problem" and tried to charge me again. Then they tried to charge me $250 for a software update to the radio. I would have updated a broken radio. That's when I took it to the other dealership. $135 and it was fixed but I still have to buy a new radio. Of course, these guys won't give me a refund, so I am suing them. They are crooks. They have a reputation because they are corporate and not locally owned. Well worth the extra charge to have your vehicle towed to an ethical place that knows customer service and knows their job! DO NOT GO HERE! read more

Just wanted to say that we had a salesman that was on his first sale named Travis and he did a wonderful job with the sale of my new scat. A big thank you to Travis good luck and I hope I started a trend. read more

My husband just bought a Ram Truck from Atlanta West CDJ. We had a wonderful experience with this group of people. A big shout out to Jacob, Mike, and Steven. Jacob handled this deal so smoothly. Thank you to the three of you, you are special people to me now. God Bless you for making car buying so easy. read more

My son had a service appointment at 11am and arrives at 10:45. They told him it would be a few hours, he said ok. They sent him a text he returned and they told him they could not service his car because they were down 2 workers. That should of been told to him before he walked out the door the first time. He had to wait another 2 hours for them to give him a diagnostic test that he was charged for. It would seem to me they would have offered to waive the fee seeing how he wasted his ENTIRE day there. All they gave him was a tank of gas. Along with that, the people were extremely rude when speaking with me and my husband! Especially the service manager Josh! They really need to work on their professionalism and time management!! Horrible experience!!! read more

I had such a great experience here! Steven Callis was the best salesman I've had. I've been looking for a car for about 6 months and I finally found one here with his help. He made sure everything was perfect before I drove off in my new car! read more

HUGE shoutout to Jacob Davis over at Atlanta West! He put me in a car I didn't even know I needed! I'm in love with my Jeep Renegade!

MERRY CHRISTMAS TO THE HARRISON'S!!! After an accident and a totaled Dodge Charger, my husband (LB) and I walked into the Dealership Wednesday (12/19) and Was greeted by J. Sledge!!! I am a huge fan of customer service and him and Paul went OVER and beyond for us! My husband explained our need for a new car (same Charger) since mines was totaled, and the dealership delivered right then and there! Due to Sledge and Paul's personal touch, openness, willingness to assist, and AMAZING customer service, in the middle of the transaction, we requested a SECOND Dodge Charger! Quickly, Sledge came back with a second Charger and started the paperwork on both! After 3 hours of their patience and MAGIC, the team got us a PHENOMENAL deal on HIS AND HERS Dodge Chargers!! We couldn't be more pleased!! We really appreciate the customer service and patience Sledge and Paul has with us, especially since they sacrificed their time to stay after hours to make sure we were 1000% satisfied! We ABSOLUTELY LOVE Atlanta West CDJR and would recommend them to any person looking for a vehicle and customer service that can't be beat!! read more

brought my car here and my car was damaged on their property and no one there wants to take responsibility or review the cameras. my car was purchased 5 days ago and now it is already ruined. terrible experience and i hope no one else has to go thru this.. read more

This place keeps changing its name due to its long record of deplorable service. This is the most worthless automotive dealership you'll ever come across. If you need service, even something as simple as regular maintenance or a battery change, you better schedule it a year or so in advance. Did a problem pop up all the sudden? Too bad, you'll need to leave the car with them "a few days", and you're SOL if you need a loaner. They had to replace a battery in my '13 Jeep Wrangler when it was only a couple years old. It went bad again within another year or two. Unless you don't have a job and have all kinds of free time on your hands to fit the schedule of their incompetent service department...stay away! I ended up taking it to a shop down the street from my house. They determined it was the alternator and battery needing replacement (this being the second time with only 50k miles on the Jeep, mind you)...and they fixed it within an hour. read more

I'm so out done with this place I brought the Boop Mobile here on May 21st because the latch was broken on the driver side and I had to always use the key or reach out the window to open the door and the air conditioning would come on and go back off. My Tech says we have to order the parts and they are aftermarket because the age of the Jeep and he makes me pay a deposit. I go to go pay and it is no invoice available and they give me this generic receipt that doesn't even say what I'm paying for . A week and a half goes by I start getting nervous because he said the part would be there Wednesday and I don't hear anything. I call and find out the part is there. so I schedule my own service and online For the repair still no customer contact . I bring the Jeep and they say that they fixed some resister wire and the air was fixed but it will only blow on high and then he says your control head is bad but we can't find the part. I found the part sent him the pic and the information and he says yes that's the part I purchase the part Jeep stays another week and I call and he is like oh yeah that was the wrong part so I just was like whatever it's blowing high I'll deal. I come pick up the Jeep Friday and guess what the air doesn't work at all and I'm like uuuugh they give me the money back for that repair but it's worse than what it was before I brought it at least I had intermittent air so They brought the Jeep around and I been riding with the Doors off so I never had to use the latch and I didn't want to sweat to death . It rained yesterday so I put the doors back on Guess what now the Door won't open with the Key whether it's locked or not I have to climb through the passenger seat to open the door or leave the window open to reach in. We are working 12 hour shifts I'm too tired to be sitting at Jeep when I could be sleep uuuuuuuuuugh guess who ain't never ever ever ever coming back here! Then the dude Got the whole nerve to say if it's not related you will be responsible for repair I just looked at him like don't try it ! read more

Jacob Sledge at Atlanta West was the most helpful person in getting me my new Jeep!!! Highly recommend this dealership.

Don't buy a vehicle from here. The price they advertise is NOT what you will pay in the end. Read their sneaky, fine print in their ads stating "price may not include dealer installed accessories". They advertise lower prices than competitors and in the end, charge you more. Don't fall for it or think you are smart enough to talk them down to the "low price". This is dishonest and not the type of place anyone should be buying from. It's exactly what gives car salesman a BAD NAME. The salesman, Steven, tries using the "I don't have anything to do with the numbers" line and blames it all on the managers. I asked from my first email what the bottom line was on a Vehicle and never received it even when clicking "get the e-price now". The advertised price of the vehicle online had $9000 in manufacturer rebates. Great deal, huh? When I was finally given a breakdown of what my payment would be they had charged me $8000 more for the vehicle than what was advertised online. Thus, I go back to that fine print. Steven started reading off to me dealer accessories that were added like window tint and wheels that he said were on all their vehicles. What? Who asked them to add accessories? And why wouldn't they just post the price with those accessories? I'll tell you why. They want to post a lower price than their competitors to get you there, then keep the information from you until the very end hoping you are so far in and that your credit has already been run that you will just go ahead with the deal. DON'T DO IT! SHOW THEM THE WORLD DESERVES BETTER DEALERSHIPS THAN THIS. There are more honest dealerships out there. This is not one of them. Don't support their bad business practices. Stop buying from them. read more

10/10 SAVED MY LIFE! hospitality and charm on the side, car service was quicker than expected and 100%. car troubles started on the way back to new orleans and they took us in last minute on a busy day, ran diagnostic AND fixed the problem in just a few hours ! read more

First, I was told I couldn't get a shuttle because I mileage overage. Secondly, I was told it's could take all day and my car probably will not shut off. Thirdly, it took about three hours to get a diagnosis and asked to call about an extended warranty. I was then informed by th dealership I purchased my vehicle my service representative as the capabilities to look up the number. Fourthly, I waited two hours to get a response and to find out what that repairs wasn't started and then hI mechanic left for lunch. Lastly, certainly not lease, I'm still waiting almost 9 hours later. Don't come to this dealership service center, you will be better off going to Firestone or another dealership. read more

I live in the neighborhood so I tried to patronize this dealership, mind you I own all dodge cars and I manage an auto parts store so I have a good sense of how to maneuver the system. I called about a recall on my Ram 1500, was told to make an appointment for the next day and I asked about the parts availability since I knew the parts needed, I was told they have the parts and will take a few hours, I knew that I had to leave the car which I did, 8 hours in no call nothing, I called them there it was the run around; we need parts ordered, your service writer is not here, maybe tomorrow, maybe not. Since I am a big stickler for service so @ this time all the red flags were there. I was willing to let them fix the recall but thanks to google I checked their reviews and there it was it's the trend here so I went to get my truck and am not sure if I will be back I will rather drive to my regular Ram dealership across town. read more

I want be rude, but it's only fair. I had my 2014 Chrysler sent to this service department. The service I receive was not even worth my time. My car was sent there for recalls and a issue with my gearshift. My car was running and not shifting from park to drive. The service Tech David Finley informed me that my gearshift need to be replaced,per his recommendation. That cost was 1036 to replace. The car was picked up by my lien holder for not picking the car up. When I went to the redeem my car my car still is inoperative. I called the service department on 09/06/19 about the car. A female answer and then transfer my call to the service provider. The service provider stated that my car was ready for pickup. I then proceeded to ask was my recalls completed as well. He stated no and that he would have David to get contact me back. He never did. On Monday the 7th I called and a female then told me that she would get David to call me back. That never happened. On 09/10/2019 I called and spoke to a gentleman stating that the bank had picked my car up. I asked why didn't they call me back. I was told that the Bank had control over what was done to the car. The car that I have to pay notes on. The bank charged me 1600 for the cost of repairs and redemption fee. Today 09/16/19 I went to pick my car up. I doesn't even start nor is fixed. I call the Service Manager and he Claim the y tried contact me before it was to late. I haven't spoken to them other than the last time David told me that he was ordering the parts. Today I went to the service department and he acted as tho I was wrong for inquiring. He looked me of while he was doing some paperwork as though I wasn't there. He then pulled a email he and stated that he informed be Bank that the car needed additional work of 1036 and that he didn't know rather that would correct the problem. Remind everyone he never told this to me.. It was as though I never existed. Just want some answers and a real explanation of what is really going on. The service center is horrible about follow up. Know I'm stuck with a incomplete repair, unnecessary money lost. I feel that Atlanta West Chrysler should be held accountable for there employees actions. Time and money wasted!! read more

After obtaining price quotes from several Chrysler dealers in GA, I chose to purchase from Atlanta West. My salesperson, Ja'Ere was exceptionally helpful gathering all of the info I requested over the phone due to me living a few hours away from the dealership. We agreed upon a price and it was even signed by the General Manager stating "We will honor $47,000 out the door. No games No gimmicks." Apparently, this was far from the truth. After filling out an online credit application that gave me an instant pre-approval, I was contacted back by my sales associate (Ja'Ere) to be informed that there was a miscalculation of the value concerning my trade-in. After reassuring me that this was a very "uncommon" mistake, he gave me the "new" ridiculously higher price. Five thousand dollars higher to be exact! Absolute nonsense!!! I'll be purchasing from Landmark Chrysler in Morrow, GA since they actually honor the pricing they provide in writing to their customers. read more

at 9:15 am a person named Jennifer called o arrange an appointment to come test drive a car I was looking at on their webpage. needed to make an appointment because they are so busy. well I was the only customer in the place LIE #!, then they ask all kinds of question that in which I already filled out on their website, then they start the walk to th truck I wa interested and all of a sudden WHAM!!!! it was sold right then and there. so there was LIE #2 they never had the truck when Jennifer called so Jennifer is a liar also. they use a system call BAIT CARS. they advertise these nice vehicles and really great deals. they can offer those deals because they don't exist its called BAIT AND SWITCH and the saddest part is this the THIRD time I have called for this tactic and its sure will be the last. id urge you to take your money to a honest dealer N NO WASTE time going there. I rate them a ZERO if I could. and PLEASE NOTE social distancing was not being practiced there and I was the only one in the place with a face mask. not one of the employees was wearing a mask, they do not sanitize the pens after each person . so yet another LIE #3 read more