I was experiencing a pleasant morning and was optimistic about the possibility of acquiring another vehicle. I received a voucher due to my filing for Chapter 7 bankruptcy. Although filing for Chapter 7 bankruptcy is a complex process, it is a crucial step toward achieving a fresh start in life. Consequently, I contacted the number provided regarding this program, eager to explore the potential opportunity it presented. Attached to this correspondence is the voucher, which amounts to up to $39,000, along with my communications with representatives from Calavan Kia West in Lithia Springs. I spoke with a staff member named Devin, who exhibited a high level of professionalism and courtesy. Her demeanor made me feel that my business was valued. My primary concern, however, was the significant distance I would need to travel--more than an hour and twenty minutes--in order to ascertain whether I would be approved for financing. I have made similar trips in the past, and I am reluctant to do so again without some assurance that I would leave with a new vehicle. The evening prior, a representative from Calavan Kia West kindly informed me that they would reach out to the banks in the morning and update me regarding any issues with my approval, thereby ensuring that my visit would be worthwhile. This information is also reflected in our prior exchanges. Unfortunately, I encountered a significant issue upon receiving a text this morning from a Sales Manager named Greg. His tone and professionalism were starkly inconsistent with those of the other team members. As a sales professional myself, I would not conduct myself in such a manner when communicating with potential customers. The nature of his response was quite insulting, leading me to feel disinclined to continue my business with this dealership. If he interacts with customers in this fashion, I can only imagine the impact it has on others as well. I had been promised an update from the lenders, but Greg communicated something entirely different. This discrepancy is documented in our previous messages. It is essential to recognize that one never knows who they are engaging with or the circumstances that may require their assistance. Having already faced the challenges associated with filing for Chapter 7 bankruptcy, I found Greg's condescending tone particularly disheartening. I expect to be treated with respect, allowing for a collaborative approach to finding a solution, or at the very least, to receive a respectful indication if a resolution is not feasible. I am profoundly disappointed with the customer service I received from Greg, the Sales Manager. I hope that the management at Calavan Kia West will take note of this feedback. read more

I had an extremely disappointing and stressful experience with this dealership's service department. I brought my vehicle in for a specific driving issue and was told it had been inspected and that several issues were found. I spent over $2,000 on repairs, only to retrieve my vehicle with the same original problem still occurring. To make matters worse, the issue I originally brought the car in for was never even listed on the repair order. After the fact, I was given conflicting explanations, including being told the inspection was "only a safety inspection," which was never explained to me when repairs were recommended or authorized. I was also told certain services could be postponed and would not affect my driving concern, only to later be told that incomplete services would still impact vehicle performance. I later learned that the technician stated he did not feel safe driving the vehicle, yet this critical information was never communicated to me at the time of service. The most upsetting part was my interaction with the service manager, Bo Clark. His demeanor was off-putting and unprofessional. He refused to provide contact information for higher management, insisted he would forward my concerns himself, and threatened me with criminal trespass when I calmly tried to resolve the issue. I asked to speak with customer relations representative,He replied the person that works for me. Between the repair costs, transportation expenses, and the stress of needing financial assistance just to pay for services that didn't fix the problem, this experience was unacceptable. I would strongly caution others to document everything carefully and consider other options before trusting this service department. read more

My daughter, Allison Davis dropped her car off to your dealership on Saturday, February 24th. This morning, Wednesday February 28th she received the inspection report and was told what needed to be done to fix her car. She approved the services which the Highly Skilled Technicians stated she needed to fix her car. Later, she received a text stating her car was ready and the total cost was $963.21. When she arrived to pick her car up, that price jumped to $1158.13. When asked about the increase, she was told the additional cost was due to the Check Engine Light having to be turned off. This was one of the reasons we brought her car in and should have not had to pay to turn the light off if the issue was fixed. She left the dealership after paying and before she could get home with my small grandchildren, the Check Engine light came back on, and the car started smoking. She had already closed out her rental because she was told by Calavan Skilled Technicians that her car was ready to be picked up. How was it ready and the same issues are occurring after she paid $1158.13. I am requesting a call and solution to this issue. We passed 3 Kia dealerships to get to yours and expect this issue to be resolved immediately. The car is in my wife's name Phyllis Carter-Davis, and my daughter is Allison Davis. I am truly disappointed in the service received thus far by Calavan Kia and expect things to be corrected as soon as possible. Allison was told by Tameka that a tow truck will pick the car up. This has caused a serious problem with her rental already being turned in because she was told her car was fixed. I look forward to hearing from you ASAP. read more

We bought a brand new car and Mariam Davis was our sales representative. We really appreciated the level of professionalism she had shown. We felt the whole process was done in a transparent way and that we were respected. During the price negotiation, there was a reasonable amount of frustration from us (as is common in a situation like this). I have to say Mariam handled our frustration with grace and respect. We were able to reach a good deal with her and her manager who also came out briefly to discuss with us about our concerns. They were able to arrange a free loaner car for us knowing the vehicle wasn't ready to be picked up on the day. Very thorough and friendly service, indeed! Mariam offered us food when we went to pick up the vehicle during our second visit (it was around lunch time). We ended the whole buying experience with the bell-ringing celebratory convention and photo-taking with Mariam. Before we bid our goodbyes, she stayed in our car to make sure we had no more lingering questions about the general functions of the vehicle. When she and her colleagues found out the glass was not tinted, Mariam quickly arranged for us to come back again for a fix. The best part was that she was about to find a way to compensate us so we didn't have to feel bad coming back again so soon for an unfinished job. I can't count how many times she said "sorry", "thank you", and congratulations" as she was so observant of our mood swings. Great sales representative! Highly recommend Mariam Davis! read more

Inquired about a vehicle. Got a prompt reply and call (Great Job, Greg). He advised me to come in at 3 PM to see and test drive the car. Drove 45 minutes in traffic to get there because I was excited to test drive and buy. Get there and salesman (Norris) indicates that the car had been sold to the owner and that he needed to "smack" Greg (Bad job, Greg). After brushing off my time wasted, Norris was keenly interested in whether I'd like to look at all the other cars they have on the lot. Just seems to be a dealership that needs to work on communication so that they don't waste people's time (just 2 hours of mine today). Furthermore, when he said that they mark these new Telluride as a "Market Adjustment" at no less than $8000, it just seems like they are not particularly trying to get business..... more likely to lose it if they keep up this. read more

Please I beg anyone don't purchase a car from here or have your vehicle serviced here AT ALL. When it comes to absolutely horrible this place is the worst of the worst. I have a 2012 Kia Optima that completely shut off on me on the highway no apparent reason. I was told to bring my Kia is May 31st 2023 my car sat for 4 months. I lost my job and was completely out of money. I finally got in touch with Monique Hancock who informed me I'd be taken care of. I was told I wouldn't have to pay for any repairs due to the car having so many recalls. All of a sudden I am up to my ears in hidden charges I can't see any paperwork and I don't have any explanation as to why. This is a very terrible place when it comes to customer service and vehicle service. I've never seen such unprofessionalism and dishonesty in my entire life. read more

I'm extremely dissatisfied with my experience with this dealership. Although my salesman was exceptional and went above and beyond to ensure a positive experience, their practices are questionable. I bought a 2021 Mercedes-Benz GLC 300 in August 2025 and the Carfax report indicated that four new tires were installed in July 2025. However, when I took the vehicle to Mercedes-Benz for an extended warranty recall repair, I was informed that I needed to replace my back tires. Given that my car is less than a year old, I find this puzzling and suspect that the dealership or someone in the service department may have swapped the new back tires with older ones. Unacceptable. I would not recommend this dealership to someone that I called an associate or friend. Beier must definitely beaware. read more

My engine locked up on me and after speaking with customer care I contacted Calavan to see if they could check my engine. My initial contact was with Bo Clark the service manager and he got me in touch with Patrick White to see when I could schedule my car to be towed in. I can not say enough nice things about either of them. Both of these men went above and beyond to help me. After a few bumps in the road with one of the service advisors who either would not return phone calls, kept me on hold for over an hour, or was just plain rude I finally got my car back after two months. Bo and Patrick were with me the entire time and kept me updated. I would recommend both of them if you are having any issues with your car. Thank you a million times Bo and Patrick. read more

I strongly recommend not trusting this dealership with your vehicle. I left my car for service, and through the Kia app and tracking, I know they put 300+ unnecessary miles on my car and were driving it around on the weekends. The car was also returned smelling like smoke. When I confronted them about it, the response I got was basically "good luck." No accountability and no explanation. After this experience, I wouldn't trust them with any service at all -- not even an oil change. This is my honest experience, backed by the tracking information from the Kia app, and I hope it helps others make informed decisions. read more

I strongly recommend not trusting this dealership with your vehicle. I left my car for service, and through the Kia app and tracking, I know they put 300+ unnecessary miles on my car and were driving it around on the weekends. The car was also returned smelling like smoke. When I confronted them about it, the response I got was basically "good luck." No accountability and no explanation. After this experience, I wouldn't trust them with any service at all -- not even an oil change. This is my honest experience, backed by the tracking information from the Kia app, and I hope it helps others make informed decisions. read more

I strongly recommend not trusting this dealership with your vehicle. I left my car for service, and through the Kia app and tracking, I know they put 300+ unnecessary miles on my car and were driving it around on the weekends. The car was also returned smelling like smoke. When I confronted them about it, the response I got was basically "good luck." No accountability and no explanation. After this experience, I wouldn't trust them with any service at all -- not even an oil change. This is my honest experience, backed by the tracking information from the Kia app, and I hope it helps others make informed decisions. read more

I would highly recommend Calavan Kia West to anyone looking to buy a new vehicle. My sales representative Mariam Davis provided exceptional customer service and was very helpful in my buying experience. She provided a stress free experience and showed me vehicle options that were within my budget. She even offered coffee and refreshments and made me comfortable throughout my visit. She is outstanding and a great representative of the Kia Calavan corporation! read more

I recently had a fantastic experience at Calavan Kia, and I can't recommend them enough! From the moment I walked in, the staff was welcoming and attentive, making me feel right at home. My salesperson was knowledgeable and genuinely listened to my needs, helping me find the perfect vehicle without any pressure. Specifically Spencer calavan was a great salesman and won me over with his fantastic service! read more

I really had a great experience at kia service side Chad who had been a great help with everything always positive attitude great customer service all belong making sure his customers are good as well as all the other staff treated me very welcoming. I will come back for all my oil and other services for my car -Lugo read more

My experience with Calavan Kia Thornton Road is always good. I have been going to them since 2014 when I bought my Kia Soul and Optima LX. My new advisor is Queena Francis and I appreciate the customer service she extended to me this past Friday for the 80k mile service. read more

Absolutely thrilled with my experience at Calavan Kia! Jason Olds made the car-buying process smooth, stress-free, and enjoyable. He was knowledgeable, professional, and went above and beyond to get me the perfect vehicle. Highly recommend--five stars all the way! read more

I had a great experience! Daniel provided exceptional service--he was incredibly detailed, reassuring, and flexible throughout the entire process. Highly professional and attentive. I highly recommend asking for Daniel! #Kia K4 2025 read more

Great customer service. Professional and kindness from beginning to end. i was privileged to meet some of management who were awesome! Special shout out to Harold Tharpe. Keep doing great things. read more

This is literally the worst Kia dealershio to get a car from and DEFINITELY the worst place to get any service done. Don't waste your time and drive to a more reliable, professional location. read more