I went in for alignment, had an appointment but it didn't matter because they did everyone else's cars before mine anyway. Very annoying, don't care about reserved times. I was there almost 2 hours waiting anyway. When the guy brought car around, supposed to be completed alignment. I drove to end of driveway, heard very loud engine and unusual engine hesitation. Backed up and told desk clerk. I was upset because I go in for alignment and come out with check engine light on and engine troubles. I opened hood with guy, saw at least a very large wide open and disconnected. He said he'd check all that have been pulled off and bring to fix whatever tubs had been disconnected. Waited another 20 minutes, brought it out. Got in it, engine light still on and engine still hesitating. Backed back to front door, again. Same story, guy said bring it in back again, I showed my frustrations with obvious unskilled labor there. Brought out third time, guy was sitting in it revving engine. I got in and drive again to end of driveway, check engine light came back on, they said they had plugged computer in to get fail codes and fixed them. I talked to manager, he was new and listened well but I was too mad to give them anymore chances. I brought to another shop, got list of codes, 8 of them all related to disconnected tubes. I definitely don't recommend caliber repair for obvious! Go in for alignment, come out with intentional engine damage. There is no need to pulled tubes off engine when doing alignment. Stay away from this company if you care about your car or your wasted time!!! read more

We've been taking cars to this location since it was under the title of "Service First". The fact that Caliber's name is on the sign now hasn't changed the fact that they are still incredible at friendly customer service. Maybe you can find better pricing somewhere else, but you probably won't find better customer service. read more

Went in for a routine check up and everything was great! Staff was amazing and very friendly. Devin was so helpful!

I kid you not, this is one of THE BEST businesses in all of Houston. Their service really does come first. They care about their clients, they care about the cleanliness of their spaces, and they do amazing work as well. The waiting area is beautiful, not too cluttered with a lot of space to sit. There is an iPad bar, coffee machines, water bottles, and a BIG walled-off play jungle gym tucked away with muted colors so it blends in with the decor. I have to give a HUGE shoutout to Alex who has been helping me with my car services. He has been outstanding by calling me with details of what happened to my car, he would stop every few sentences and make sure I understood his car-lingo. He is descriptive, clear, and so kind! I'm so glad this place is down the street, but even if it wasn't, I'd travel to get my car serviced here. Amazing job Service First! Keep it up. I personally have to give a shout out to Alex read more

I had to find another company to change my oil/do minor repairs/maintenance after my normal guy retired and sold his business. I had been going to him since I turned 16 and would drive all the way to Lake Conroe to get it done (almost 20 years). I'm loyal, as long as someone doesn't play games or try to screw me. I'll even pay a little more for honesty and great customer service. Went for an oil change and was told that I had a coolant leak. I asked if they saw where it was and they said no. They could run a pressure test to find out where it is for a fee. I said no thank you and took it somewhere else. Took it to another company and they called me within a hour and asked if I knew anything else about where a leak was. They ran the pressure test and checked all the fluids under my truck. Everything was perfectly fine and no leaks. I don't like someone trying to screw me. Stay far away from here. read more

First of all just going to say this is hands down my favorite place I've ever had any automotive work done. Granted it doesn't extend past an oil change and some issues following but, if anything in the future happens I look forward to coming back. I had an issue after my oil change on our 2019 Jeep Compass, randomly it started leaking oil. I brought the car back in, along with my puppy who had a vet appointment just shortly after. We both were welcomed walking to the front door and he was actually offered treats from the staff. Justin, immediately following a brief discussion about the issue and showing him some pictures of the oil leaking from under the vehicle. He took the vehicle and within about 15 minutes came back in to let me know, they were replacing the filter and that the oil seemed low but not from leaking and refilled that also. The final verdict, nothing was leaking, they replaced the filter and oil. Didn't charge me a thing. Gave my dog a couple of treats. Last and most certainly not least Justin, I want to say his last name was Henderson...said "let us know when it's good for you and we will come by and clean up all the oil spots that were left". Couldn't thank this staff enough for such a welcoming experience and truly hope you all have the opportunity, when it arises to bring your vehicles here to be serviced. Just realized it may seem like I am the Justin that works here, definitely not though. read more

Matt Silva went above and beyond for customer service! I will continue to take my truck there for oil changes.

These guys are completely good !! Last Saturday I had a particular anecdote with my truck in a business next to it in which it took me two hours and they couldn't solve the problem, I suppose due to lack of experience; so i headed to this business and all the guys were nice and efficient they solved my problem in 10 minutes i got better service and better price! also the girl in the office was very nice! the best experience here! I could not see her names otherwise I would mention them ! Definitely 5 stars!!! read more

My car was unfortunately struck by lightning on vacation. I had my car towed to caliber auto care. Bradley was my contact and was working on my car. He kept me in the loop almost daily with what was going on with the progress and the insurance approvals. Each thing they had to repair needed a separate approval. Bradley's communication was impeccable! I appreciate that because I work full time as well and can't always call to check up on everything with my hours. He would text at my request which made it a lot easier for my situation. I got my vehicle back about 3 days ago and everything seems great I know he went above and beyond to make sure the work was done correctly. Thank you Bradley for all of your hard work! read more

I tried making an appointment online and ran into a few issues with the system. I ended up calling the location asking if my appointment time was confirmed. It didn't appear it was, but Alex told me to come on in and they'd get me set. I came in, and was out within an hour, and I was treated to an inspection on the house for my troubles. Everyone was extremely kind, and the location is beautiful. For as long as I'm in the area they have my business!! read more

We hit a curb with our right front rim. Our rim was slightly damaged but had a suspicious exterior line. I asked Caliber to check it out to make sure it wasn't cracked inside the tire. After looking at all four tires, they said things looked good (with no charge). Because this is my wife's car, I didn't want there to be any doubt. I insisted on paying for them to look inside. They did that. I want to thank them for providing an honest response to my concerns. Nothing is more important to me than honesty in business. read more

After consulting with Justin, General Manager we worked out a resolution to my prior updated review. I revise what I say about Service First as they took care of my vehicle needs in the end. Thanks Justin and Service First. read more

Alex and his crew took care of my car quickly and efficiently. I was quoted an hour and my car was ready before the quoted time. They were courteous and professional. While waiting I was asked if I would like a drink and if I was doing ok. That's never happened at any car place I've been to. Great place! read more

Stopped by for an inspection on my car. They have a nice waiting room and people falling over themselves to take care of you with coffee, water or whatever you need. Seems like a good place to take your car for repairs with a comfortable place to wait while their doing it.. read more

I went in for a state inspection on July 8. It was middle of the day on Thursday so I didn't think it would take too long. 30 minutes later I asked for a time estimate. They said at least 30 minutes before they co get to me. I told them I'd had major surgeries that took less time. the manager came out and apologized for the delay and said the inspection will be done for free. That was nice. They tend to be slow at this location but it is clean. read more

They have great customer service here. As a person who doesn't really know much about cars and was just sent here by my dad... lol they still made sure I knew what I wanted and helped me understand everything. read more

Customer service was amazing. Everyone was very helpful and courteous. Loved how nice they all were.

Where do I start? From the second you walk in, you were greeted with a smile and the friendliest people I have ever encountered while having work done on my car. Honest, quick service without trying to upsell you on things you do not need. I seriously cannot say enough good things about service first. Thank you for all you do! read more

This business here is Awesome!! They are very attentive they know what they're doing they back up their word and their work. The service has been so great here that they go over and beyond to help you as a customer and as just a person.Pricing is good and they even price match if they are able to. read more

Deceptive sales practices - and it felt like they refused to solve one of the issues because I did not want to pay for an unnecessary diagnostic. The fellow who helped me was nice, not his fault that the management is running the business this way. read more

Professional and efficient service. The facility is pretty awesome too!

Based on this location. The service was sub-par compared with other locations I have been too. I don't recommend this location. They forgot to change a lightbulb in my car and didn't check the fluids like other locations. Also put in a cable tie were I had a missing bolt! I would recommend other caliber locations read more

LOVE THIS PLACE! Their customer service is absolutely top notch. I won't take my car anywhere else!

First experience coming here for a state inspection. The front desk staff were all very friendly and welcoming. I was ok with the wait time they told me which would be about 1-1.5 since I did just walk in but they offered me a ride home. I decided to wait it out with my toddler and she was able to enjoy the play area. I was pleasantly surprised when the inspection was done quicker than expected. I will definitely return here in the future. read more

I love Caliber. They are always friendly and professional. The shop is clean and inviting (if you choose to wait there) or they will drive you home. There prices are also very competitive. Go there!! read more

Went in to get a rear brake job including rotors on my 2015 Ram. The price was about $200 cheaper than the dealership. The job was done in about 90 minutes. The truck has over 136k and this was the first brake job, I hope that I can get close to that out of these brakes. read more

I have used Service First Automotive, 11922 Spring Cypress Rd., Tomball TX a number of times for oil changes, inspections, rear bake service and new brake fluid for my vehicles. This week was the first time I used them for a major repair service. I had an issue with the brakes on my vehicle and also needed an inspection so took it to First Service. They kept my vehicle for 2.5 days to replace a brake booster hose, power brake booster and fuel injection plenum gasket. They forgot to perform the annual inspection as I had requested. The charge for replacing the parts mentioned above was in excess of $1,000. After the fact, I checked the prices at the parts department of a local dealership and found that the parts alone on my repair were marked up approximately 60% over the dealership cost (I am ok with a reasonable markup but not this amount). In addition, the labor charges were much higher than what it would have cost me at a highly rated local repair shop (unfortunately I was not aware of this repair shop at the time of my brake service). In summary, I over paid for the parts and labor on my vehicle repair by at least $400 (it is my fault but was in a bind). These guys are awesome with customer service but it is unfortunate their cost structure is too high for my pocket book. The GM mentioned they are not the highest priced and are not the lowest price repair shop. The GM offered to perform the inspection at no cost and I declined (advised him I am not looking for anything free, only reasonable prices). Unfortunately, great customer service does not balance out elevated prices so I will have to reconsider where I go for auto service. read more

I went there today for a quick inspection, and the employees were very friendly and kind. The waiting area is very clean and comfortable. There's a play place for kids, and a little park for dogs! What automotive repair center has an area for dogs?! That's iconic. Thanks guys! read more

Went in for an oil change and the service was excellent! Even plugged my tire which had a nail in it. They were helpful and courteous. I recommend this place!!! read more

Very nice establishment and customer service was top notch. Would definitely recommend.

I'm not usually in this area, but just happen to be last Friday and needed a state inspection. I have never stopped in before but so glad I did. Above and beyond customer service, expectations were exceeded! Everyone I interacted with was very professional. The waiting area was very clean and welcoming. If I had needed to be there longer than just an inspection, I think it would have a very pleasant experience. They're not close to where I live, but I might just make the drive in the future when needed. And thank you for acknowledging and respect for our nation's men and women in uniform. read more

First time experience with SFA! Love it! Gives you a dealership experience without the cost! Highly recommended this place!

I came to this location because of the 5 star review because that just doesn't happen anymore. I wanted to see for myself if it was really 5 star worthy. Went in for an oil change which I had been dreading because the last business I went to for some unrelated repairs informed me there was an oil leak. The previous company said it would be "really expensive" to fix because they had to remove my engine. Mark (and team) confirmed the leak without removing the engine and fixed it for a very comfortable price. The service alone is 5 star worthy, then you add in the exceptional customer service from the moment I walked in the door to being dropped off at work - and you've got a customer for life. Thank you guys so much! read more

What a great place! Great customer service and honesty. This will be my place for vehicle service in the future.

Devin was amazing, he made sure my vehicle was taken care of, they had a playground inside while my kid was being entertained by it, great place highly recommend. read more

Great service as always. Honest and awesome communication with the customer. Best place around to get work done on your car.

Courteous staff and very convenient. I like this place. They make it convenient and take pictures of the things that your car needs so you can know for sure read more

I can't say enough good about this place. This has been the best car repair experience of my life thus far and I'm 40. First, they are honest! That sets them apart from most. Secondly, their customer service is unmatched. Everyone in this place is nice and in a great mood every time I visit. I don't even know how they do it. I got in a better mood just sitting in there with them. Prices are always fair! They aren't trying to kill you with sticker shock. It's like they figured out if I have a car I'm coming back and they definitely make you want to come back. All they need is a masseuse and mood lighting over there because everything else is perfect! Keep up the good work Caliber! read more

Caliber was professional, understanding, caring, and courteous. I have been to several locations and have never had a bad experience with them. They don't try to sell you anything you don't need. I have never been to an auto care shop that treats its customers like family. read more

This is one of the best auto care businesses I have used. They are very honest and incredibly helpful. I would definitely recommend this company fit your auto maintenance needs. read more