We had our car serviced here in June 2026. The staff was friendly, professional, and prompt. They kept us informed throughout the entire process and communicated updates clearly. The timeline quoted from the beginning was accurate, and the work was completed as promised. We appreciated the excellent customer service and attention to detail. Overall, it was a smooth and positive experience, and we would not hesitate to return for future service needs. Thank you Caliber! read more

The service was great the and time it took to fix my GMC was right on. Jose was a fantastic advisor as my service tech. Thank you for putting my GMC back on the road. read more

Don't recommend this shop. If I could describe in one word my experience with these people is careless. My wife was rear ended and the lady who hit her had All state for insurance and they claimed they would take care of us, but that was FAR from the experience we were provided. We dropped the vehicle off on 12/27/23 and when they originally told us the car was ready the first time we stopped by we noticed the my wife's exhaust wasn't replaced from the accident. All they did was bend it back up and maybe polish it like it's new but you could still see it needed to be replaced. At that point we were told they would order the exhaust and have it put on THE SECOND TIME AROUND. After looking at that we asked Dotty (service rep) if the radiator was fixed due to it leaking from my wife being hit and she said it was; however, when we turned the car on to let it run it was still leaking. We brought it to her attention and immediately said it would be fixed. 3 weeks go by and we get a call from All State saying they won't be covering for a part we needed to be replaced for my wife's radiator and we would need to pay out of pocket because they claim it wasn't a part of the accident, even though it wasn't leaking before and we told them that when we made the claim and was told it would be covered. Well we never got a call from Caliber regarding that situation and All State said they won't cover it because Caliber order the wrong part that didn't need to be replaced. Not sure why we are having to pay for something when Caliber failed to do their due diligence the first time.... I'm convinced they just wanted to see what they could get out of us due to this should have been covered by insurance. Once we were told we had to pay out of pocket $320 for their mistakes. We were also told that if we wanted to the new hose for the radiator we needed to go pick up the car and take it to the shop (right next door same Plaza) so they could work on it.... Least to say. Finally today (1/22/23) we finally got the car back. Had they done the job correctly the first time, this review wouldn't have been left. read more

Update - This review was for the caliber collision in Alamo Ranch. The regional manager did get in contact with me and is in the process of rectifying the situation. He has helped me pay the additional expenses that I have incurred as a result of this loss. I will be taking it to the Boerne location to have a certified Mercedes technician diagnosis and hopefully repair the additional damages that were not caught in the original diagnosis.. Thank you for helping me. I'll post another update when my car is fully repaired. My car was dropped off on October 30, 2020 did not get my car back till December 23, 2020 and when I did get my car back I noticed a major alignment issue. The Mercedes sign l my steering wheel was clearly pointing right. I was as though my car had never been aligned. It also had over 100 additional miles. I immediately took it back to the facility. I informed them of the alignment issue and of a noise that was coming from the rear passenger side. They took my car for another test drive and yes admitted that it needed to be aligned. They also stated that they did not know what was causing the noise that I had addressed. They wanted me to leave the car with them but at that point I had lost all confidence in their ability to diagnose and correctly fix the issue. I also addressed the additional 100 miles and asked if there was a log of all every employ who drive my car off he lot. I was told that there was no information that they could provide. At this point I was disgusted and informed them that I would be taking my car to the Mercedes service center for a second opinion. The Mercedes service center addressed the alignment along with additional suspension issues that caliber collision could not find. Not only did I have to pay out of pocket, but I discovered that my car had excessive wear and tear as if someone had been pealing out and slamming the breaks. Mercedes told me that it now requires new rotors and new rear tires. My car has less than 20,000 miles and it was not driving like this before I left it with the caliber collision. Now I am stuck with the bill for all the additional repairs. I bought this car the last week of May 2020. It did not need new tires or breaks before I left it with this facility. I will be hiring a lawyer and reporting this to location to the corporate office. I may even contact the local news station. Consumers beware! Stay way from this place they are very unprofessional and incompetent. It's sad that I had to take it to Mercedes and pay am additional $700 to get it the job done right. This $700 does not include the cost for new tires or new rotors. Do not take your car to Caliber Collision on Culebra in Alamo Ranch! They are the worst collision center I have ever dealt with. read more

Had a much better experience here at this location from front desk to the employee that estimated my vehicle. Recommend this location. The culebra location on Alamo ranch has the worst service in every way. This one's the way to go. read more

I chose this company because they have fixed other vehicles of mine fantastically.. this visit was no different. Two days and replaced the entire door . My rent a car was brought to the location so I didn't have to go there and that's where I dropped it off They were very helpful and communicated often the status of my vehicle. My service advisor was Carlos . But overall everyone was helpful. And the vehicle turned out great . read more

Solid company, USAA approved, had some damage done on my car the first time, they updated me and had it finished within a week. After some very bad experiences with another body shop, my car was brought in for repairs here, and within 24 hours they had an estimate of the cost, and an eta on how long it will be finished. The facility was clean, the staff was friendly, with special shoutout to the receptionist, she was very considerate, very up beat, and very concerned about the customer. If i ever have any other issues, ill be going here read more

This place is a joke my husband took his car were referred by insurance company Mario said it'll be done in a week it's been a month and the car is not ready... they are so unprofessional we got no courtesy call when the insurance took the car when they returned it or started to work on it. Everytime we call we had to wait for a call back for hrs or days or they never called back ..... and to top it off they called my husband the customer a liar ! Wow wish they had a -5 rating. read more

I can't tell you how pleased I was with their service at this location. I came in with one claim to my back end and after they already started, they were more than willing to fix my front end as well (of course me paying my deductible). Ben & Brad kept me informed of everything along the way. When I came in for my final inspection of my car I did notice a crack in the paint and they right away took it back to buff it out. Unfortunately they burned the paint when they were buffing but they took it to get repainted right away as well. They also broke my licence plate cover but gave me a $25 credit to purchase a new one. I had already turned in my rental so I didn't have a car but the manager (I feel bad I can't remember his name) drove me himself to Enterprise on 410 & culebra (another great service location) and covered the charges for the rental. I would recommend anyone and everyone to go to Caliber Collision. Their service is great and you will be satisfied! read more

Absolutely poor follow through and lack of attention and detail. Had my truck repaired for hail damage and during the repair, my headliner had to be removed to repair roof dents. Upon picking up my vehicle, the roof had several grease stains on the roof and visors. My headliner was tore, my dome light was hanging in one corner and my 3rd brake light had a wire exposed. I would ABSOLUTELY NOT recommend this place to anyone with a "nice vehicle". read more

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Just not impressed. Overpriced. Not at all friendly. One parking lot entrance blocked by cars making it somewhat unsafe to navigate. Forever waits to get repairs done. Staff doesn't give a damn about customer service--they'd just assume you go somewhere else...they seem to have enough business. Even asking them to find a time /date at another Caliber is a chore for them. Do yourself a favor...ask your insurance company to find you a reputable firm OUTSIDE of the caliber family. read more

When I turned in my Jeep for repair the odometer was at 113,668 miles. They had my vehicle for over a month, always stating that it was near completion. When it was delivered to me, the odometer read 116,421 miles. Since it was in for repairs, how did it obtain almost 3,000 miles on it? Apparently they are using the vehicles for personal use. There was also damage to my vehicle on return. The hood latch was ripped out. Mind you the repair was for the back end of the vehicle. The hood latch should not have even been touched. I will be seeking legal action against them. I would recommend you take your vehicle elsewhere than this location. read more

This business practices of this establishment are deceptive, predatory, and illegal. First they mark up their prices for non-insurance claims by 200%. Then they tried to charge me twice for the same labor. I came in to get an estimate after the other person's insurance sent me money based off pictures in their app. I was concerned that they only offered $345. The estimate they gave me without insurance...$1049. Obviously I contacted the insurance company and they then sent me their estimate and said they had to work off that. Low and behold, they honored that estimate. So, for an insurance company it's $345 but if I walk in off the street it gets marked up an additional $700? Whatever, not my problem the other guy's insurance is paying. Then the vehicle gets another dent 4 inches from the first, the day before I'm supposed to drop it off for repair and I don't have insurance info for this perpetrator. Obviously this is a problem, both will have to be repaired at the same time. Knowing at this point that insurance companies have pre-negotiated rates, I call mine and file a claim. In my conversations with Caliber Collision we discuss the fact that this actually fortuitous timing. Since they will already have to remove the panel to repair the first dent, if this had to happen this was good time. I was a little weary when they wanted to verbally establish my deductible was $500. But then it could have just been a formality, right? I mean technically yeah, I owe up to $500 and I should have to establish my understanding of this and willingness to pay. No reasonable person would expect to pay anywhere close to that $500 deductible after the conversations I had with them. The estimate I get back for the second dent...$497. Someone sat there and played with those numbers until they got it as close $500 as they could. Why...? The insurance company doesn't care when they don't have to pay. I, however, as the person paying ,CARED. I examined the estimate and they didn't just charge me twice for the same labor. Somehow, it took more labor to repair the second dent when they already had to disassemble and reassemble the door for the first...? The initial response to my questioning this..."both insurances need to pay their part." What? So I have to pay you twice for the same labor? That by the way is illegal according to the Deceptive Business Practices Consumer Protection Act in Texas. It took a lot of back and forth with my insurance company before they had someone call the shop. Again, they don't care if they aren't paying. When they did finally call...the price for the additional repairs was reduced to $200, $297 less than they originally tried to charge. Still seems high to me but at least it's in the ballpark of reasonable and not based on my deductible. If it's not a straight up "the other guy is paying" situation STAY AWAY FROM THIS PLACE. read more

What a fantastic experience from start to finish!! Carlos was a great service rep and kept me updated on everything going on with my truck!! I got my car back looking brand new and fully cleaned. I'd definitely use them again!! read more

Had about$2000(insurance) of work done on my car. They put minimal effort into their work. Sad. I don't recommend at all.

I am so happy I selected this location to go to when my vehicle was rear ended. The staff was so courteous and friendly. Mike Sosa who serviced my car ensured I was updated on the progress of the repairs. They only took 2 days to fix my vehicle which was pretty quick considering the time it takes at dealerships and other repair centers. I would highly recommend this location. read more

Came in to have my car inspected for hail damage. The were quick and did not try to hustle me, however I must notate that I did not get my Jeep fixed here, I took it to a Jeep dealership to have the work done. I simply had the damage report done here and they were fast and courteous. read more

I really wish I could give this place 5 stars but I was overall disappointed with the service. Car was delivered three days past the promise date. I had to call to check on the status of the vehicle and only got one call from the service rep. I made a trip to the shop and was told that the car was still not ready when promised today. Finally took delivery at 3:00 today. The check engine light was not on when I dropped the car off and it's on now for some reason. I would not recommend using this place. read more

I will never go back to this location! I had right front end damage only but employee went through a laundry basket and gift box in the trunk. Greasy finger prints left on everything! Gift box was opened and finger prints were inside box also. I feel very violated. No excuse to go in trunk. Just by luck watch had already been removed from box read more

Had a fender bender in a parking lot. My insurance company went through Caliber. I looked up the reviews for the various locations and this locale came up as a 5-star...the review was accurate. They got my vehicle in immediately, my vehicle was repaired EARLIER than they estimated. When I went to pick up my vehicle, I wanted a tweak on the repair, they fixed it pretty much on the spot (I waited an additional 30 min...no big deal). When they were done, the vehicle looked good as new and there has been no problems since. I waited to post this review to be sure there were no issues and in 3 months no problems. Thank you Caliber!!! read more

I just finished getting a very minor repair to my Mazda CX-7. They fixed the door handle on the driver side. Christina was very friendly when making an appointment and when I got there. Gus did the job and he clearly explained everything he was going to do. The service was quick, efficient and the staff was extremely courteous. I highly recommend this location for a great performance and friendly service. I will definitely return here to get any future work performed on my car. read more

Rear ended took to shop to repair. On day of pick up noticed they left off a repair. Their work was minimal with lack of communication. Would not use ever again. Taking to another place for additional repair.! Wasted a lot of time. Also, make sure to clarify what they are repairing as they make a lot of assumptions. read more

This is the worst body shop I've ever had to deal with it took two months to do repairs on my car and they tried to make more work that was not needed lied to me did a crappy job on the car the car was rifled thru the glove box was emptied out thrown all over the car two months to fix a bumper and tailgate that is bad customer service do not take your car to caliber collision you will regret it 10/03/16 My daughter was driving the car that caliber collision worked on she had my grand child in the car the car died while she was driving it got to her on the side of 410 she managed to get it off the road without getting hit found out the idiots at your shop did not tighten the positive cable on the battery that is bad mechanics and management not checking this car out before it goes back to the owner . read more

My 77 year old mom hit a curb and messed up her rear bumper. She when to Caliber for an estimate, they were wonderful to her, ordered the needed parts and repaired her Subaru for a very inexpensive price. I would highly recommend a place who takes care on an older women and doesn't try to gouge them on the price and charge them for stuff they really don't need. Caliber did an excellent job on the repair. Looks good as new read more

I've had my share of hail damage to my family cars for almost a decade now and I've tried many places to get my car repairs done. But, one thing I would strongly encourage all of you to consider Caliber Collision at Culebra. They have the best service and attention to details that is rare to find these days of commercialism. By far, Joshua Pegg has been the professional, and the person who is integral to his job as can ever be. He always made sure I was notified of my estimates, dates to drop-off, or pick-up. He even made sure my cars were spotless and well taken care of. Their front desk staff is charmingly welcoming as well. Joshua Pegg and Angelina Caseas are two individuals I've had to deal with my both cars for repairs and both have outstanding attitude to their work and make me want to recommend Caliber Collision to all of you. Even my AAA insurance claims managers had no problem whatsoever in getting their paperwork from Joshua Pegg and Angelina. I personally believe that it is because of dedicated employees such as Joshua and Angelina, Caliber Collision deserves a round of applause and a big thank you. While I was just waiting in their office for my rental car to pick me up, I noticed that several other employees of this company were also very polite and determined to get the job done with their other customers. Need I say more, I'm a fully satisfied customer Thank you again, Joshua Pegg, for transforming your valuable customers to your loyal ones like me. read more

This was the second location we were sent to by Caliber (which is perfect) because the previous location had horrible service and rude staff. Upon arrival to this new location, Kim at the front was welcoming, very supportive and showed concern for our issues. We waited only a small while till Daniel approached us to look at the vehicle, he was also professional and showed concern for us. He mentioned to us that the vehicle was deemed unsafe to drive because the airbags had been deployed, after just driving it to their lot from another Caliber location which said it was drivable. However, I just wanted to leave my review here about a positive experience here after having dealt with some rather rude and unprofessional service prior. Thank you Caliber, Kim and Daniel. You helped make our incident less stressful. read more

If ya'll need your cars fixed DO NOT go to caliber collision. Extremely rude and shooty mechanic service. They let people go through and steal your stuff out of your car because they don't lock it and use the whole "well if we locked it they would just break the window" excuse. read more

Like most I am trying to get my insurance claim for hail damage wrapped up. I had an appointment at the location 5 minutes from my house for 3 PM today. I received a call to cancel the appointment, I explained this was the only day I would have available and the reason I made the appointment. They called me back and scheduled me for 1pm at this location. I called to confirm and verify the address, I also informed the young lady who answered that I had other appointments and she replied it would only take a few minutes for the estimate. I arrive at my appointment on time and I am informed that no one is onsite to do the estimate and that they were there in the morning. I asked them why was I scheduled for 1pm and why did she assure me it would take only a few minutes. She apologized and offered to find a third location. I explained I had already gone through this once before and she stated the call center made an error. I replied it is her call center and this was the 2nd error. She stated there was nothing else she could do. I left promising not use any of their locations for my claim or future claims. I was also upset with my insurance but realize it was not their fault, but I am having a hard understanding why caliber collision is registered with insurance companies for hail damage repair, and after the largest hail storm in history they have no one available to do an estimate. read more

These people suck. Between the fact that the paint was sill sticky with overspray on everything to fact that they are careless and don't respect your property. I still get angry just thinking about it.... read more

I've had my vehicle in this shop twice to get damage fixed from the same accident. The paint job didn't match at all the first time around (my vehicle is white). Caliber had to pay for a rental vehicle for me while they fixed their screw ups. When I took it back I was told that it would be done in 3 days. It is now 3 weeks later and they said my vehicle was ready today. Went to look at it and there is more damage done to my vehicle now than when I took it in there. These people have no desire to do quality work. I have paint spray on my windows, a broken door handle, paint spray on my headlights, paint fingerprints on trim of my truck bed, sliced trim on my truck bed, trim on bottom of window was hanging off, new paint on one door was already peeling off, the original emblem on my truck had been replaced with something that didn't even apply, my window visors were brand new when I took it in there and these people took them off and replaced them with something used. I never got any calls with updates on my vehicle or to tell me they were making changes to items on my vehicle. The manager running this shop has more excuses for things than anyone I have ever seen. He operates under the hopes that people don't notice their screw ups and he has the gall to argue with you over stuff that is blatantly obvious as to what's been done. I would NEVER recommend ANYONE take their vehicle to this shop. read more