Took my sons car to CB for an estimate after an accident. It was the end of his sr yr in hs. The…read moreins adjuster held up the claim for a week, totally unnecessarily, the patience and help of CB made the ordeal a little less stressful and I appreciate that.

My car was wrecked, brought it here. These were very professional, knowledgeable people…read more Would recommend to anyone.

Had my chrome bumpers on my truck painted here over a year ago. They had the truck done on the day…read morethey said they would. The color and shine on the bumpers matched perfect to the rest of my truck and looked excellent! One year later and no issues with the paint.

I took my car here after i was crashed into from the rear. i paid $1,050 to paint match and get a…read morenew bumper. not only does it look like shit they put it on with plastic and it doesnt even line up with the rest of the car and can see noticeable buldges from the plastic . they also just left it unfinished and didnt put any trim around my wheels. i feel very unsatisfied with this as you guys have a 4.9 star review. i took this around february and have looked at it in disgust since. but i cant sell it as i have no other option. so thank you for all the terrible work you and your company stand for.

I got a couple of estimates for repair to fix paint and dent on my front bumper and found Burnside…read morefar less expensive and fewer repairs needed. The dents were removed and no longer visible. No need for a new fender. The area was repainted and it looks just like the day I bought it. Not to mention both the inside and outside were spotless. ( unlike the way it was when I dropped it off). I was able to get an estimate the day after I called, the car was in the shop within just a few days and finished in 3 days ready to go. Staff was remarkably knowledgeable and friendly. Thank you George an Eric. Great job, I couldn't be happier.

Absolutely superb service. I highly recommend them. I was given ridiculous out of control quotes at…read morea few other places, however, it was a minor issue with my bumper, and Burnside fixed it at no cost. I was incredibly impressed with the honesty and service.

My 2020 Kia SUV went in for repairs on 07/15 and I was initially told repairs would probably take…read moreabout a week. On 07/18 I got a text saying that the estimated completion date was 07/29. So it would take two weeks... Not great news but at least it's getting fixed! Over the next 10 days I got about 7 texts letting me know that everything was on track for 07/29 completion. So with this news I scheduled a Drs appt for 07/30. I got a text again on Thurs (07/25) and Fri (07/26) telling me that we are on time for Monday (07/29) and if any delays happen they will call me. I wait all day on Monday for the call that it's ready and didn't get a call. So at about 4:30PM (they close at 5PM) I call and am told that it's getting cleaned but won't be ready until the next day. At this point I'm stuck. Drs office closed at 4PM, so I can't cancel the Appt for Tuesday morning. I call the next morning and get told I should have called the day before and now there is a fee for a No-Show. I wait all morning for that call from Gerber and get nothing So... Again at 1:30PM (they opened at 8AM) I text them wanting to know what was going on with my car. About 10 minutes later I get a call that it's ready. I went and got my car and headed home. When I got home my wife asks how it looks and went out to see it. She came back in asking what was hanging from underneath the passenger side front bumper. I went out and looked and it was a Zip Tie through one of the mounts for the bumper (which was just replaced) and the bolt was missing. Now really peeved, I drove back and the manager came out and looked at it. He went in and looked at the pictures that they had taken before the repairs and there was no Zip Tie. He took the car back into the shop and put in a new bolt and the tech told him "that's how it was when it came in"! They take plenty of pics so they can't be blamed for things that were already damaged SO... If the bumper That they replaced) were missing the bolt AND being held on by a zip tie I can guarantee they would have documented and taken pictures of it. He also told me that there were many missing clips. Once again... They had to remove them to replace the bumper and if they were missing it would have been documented. Since the bumper was the part replaced, then new clips should have been part of the repair (unless they weren't missing and the tech that zip tied my bumper on also didn't replace them). All in all.... Even though the repaired bumper and fender look like new, it wasn't a great first experience with Gerber. The extra day for the repair would have been "no problem" IF... They had contacted me so I wasn't waiting all day and could have canceled my Drs appt. Then finding the Zip Tie repair just really topped things off!

Josh and his team were amazing. The repairs were done early, and the car looked better (inside and…read moreout) than when I dropped it off. The reception ladies were amazing and I will recommend anyone to this place. Although I hope I'm not in a situation anytime soon to NEED them, I would gladly go back.

They "were" a great little spot for repairs but Mr Hunter retire and sold the businessread more

My go to shop for car repair or estimates. I have gotten my car fixed through them 3-4 times and…read morehave always been pleased. The owner (Charlie) is a great guy, very helpful, and is always willing to work with you.

I took my vehicle first service after an accident. HR was wonderful and fast. I gave them a call…read moreand sent them my information, they were able to get me in that very day. My vehicle was also done ahead of schedule. It looks amazing and I am very satisfied.

I am giving Tony 5 Stars for his rapid response, courtesy, rate quoted per hour…read more However I did not use T & T as it was too far from my house for me to drive at this time. I would suggest anyone needing car body work give him a call.

they will give you a estimated date and then will give you excuse after excuse for not having the…read morejob done. i do not recommend this place at all. still waiting for my car. how am i suppose to move around without a car?

Alan is the best in the business. There's nowhere else I trust like Caliber Collision.read more

Absolutely horrible customer service. A close friend has been dealing with this company for over a…read moremonth, promised to be called over and over after they called her and told her the company damaged her vehicle on the tow truck to the point it damaged the frame and the vehicle would be totaled. This has been well over two weeks ago now at this point. Have refused to help with a rental. Zero communication from them unless she forces it. Just as an outsider looking in I would NEVER do business with this company especially this location. Their staff is clearly careless and they want to now backtrack and say none of that was said even though there are MULTIPLE witnesses. All meanwhile she has no transportation to work and is having to still make payments on a vehicle that caliber damaged and total due to the carelessness of their employees.