I can't say enough good things about my experience at Caliber Collision. Alina, Kyle, and Stephanie were fantastic to work with -- responsive, clear, and genuinely professional. They made what could have been a stressful situation feel smooth and well managed. The quality of the work speaks for itself. Everything was done with attention to detail, and the whole team operates at a very high standard. I confidently refer friends and family here because I know they'll be taken care of. Highly recommend. read more

Referred to this business for collision repairs. The entire passenger side of my car need serious help. The crew did a fabulous job. Stephany kept me and my insurance adjustor informed each step of the process vis texts and phone calls. They balanced and aligned the tires and filled the gas tank. I got the car back and it looks like new. All the staff from manager to office staff were friendly, polite and efficient. read more

I have had my car in a couple of times for different repairs, both times very satisfied. I would certainly recommend this particular shop and kudos should be given to the manager, John, who is hands on, and his great crew and office staff, super friendly! read more

I wish I could give them 20 stars‼Unfortunately, many times I've needed body shops‼Yet, never have I had a need to post a review on any of them. The customer service w/Alena & Miguel was an extraordinary experience so I want you to know how great they were‼ They underpromised, & overdelivered (I found that very refreshing), & my car was ready a week early. To start, I brought my car in with 11 miles worth of gas. They were gracious, & offered to put the gas in it for me & shuttled me back home. It was after I left when the "over & above" customer service kicked in. My front bumper was replaced. When I got home my gates wouldn't open because my transponder was on the old bumper. Hoping to retrieve it, I called Miguel. He went & found it and offered to save it for me. I called back a 2nd time when I realized I forgot to delete my iPhone from my car rental. Miguel was glad to delete it for me. I had to call a 3rd time when a friend told me she left her Maui Jim's in the car rental. Miguel offered to retrieve them. My 4th call was to Aleena letting her know my friend will be there before closing to pick them up. And this was the TOPPER... they washed my car‼It may not sound like much, but if you own a German Shepherd you know they are MEGA SHEDDERS & getting it out of you car can be a nightmare‼Not only did they wash it, they SUPER-WASHED it because there was not a hair to be seen‼ Thank you Aleena & Miguel‼I hope I don't have to see you again soon, but if I do... I'll know I have THE BEST‼ read more

The place is clean. Excellent customer service. Just dropped off car and so far, great experience! Good referral from prior long time customer. read more

I deeply regret choosing Caliber Collision for my repairs. My car has been in their shop since **January 17th* and the experience has been nothing short of a nightmare. **Misleading Communication & False Promises:** I had to call multiple times to ensure they were repairing the correct parts every time my call was met with confusion. After that Stephanie and the team repeatedly told me my car was "ready," only for me to leave work early (wasting time and income) to pick it up, just to find it *still incomplete*. This happened **multiple times**, and each false "it's ready" claim felt like deliberate dishonesty. When I finally inspected the vehicle, critical repairs they'd promised like my windshield replacement was entirely skipped. **Consequences of Their Negligence:** Trusting their word, I returned my rental car two days early. And showed up to my windshield still cracked. Now I'm stranded without transportation For an extra day struggling to find rides and when Im on my way to pick it up they call me to say hey we replaced the windshield but now it needs to be calibrated in palm desert so we don't know when it will be ready. Makes no sense. **Overall Service:** No accountability, no urgency, and absolutely no respect for my time. Stephanie's lack of follow-through and the shop's disorganization have set me back tremendously And whoever called me about it had a terrible attitude. **Advice:** Avoid this location at all costs. If you value your time, money, and peace of mind, look elsewhere. read more

I had an unfortunate hit and run auto collision a few weeks ago. I went to Caliber Collision in Indio on advice of my auto insurer. I was very shaken by my experience and was calmed by the caring, and professional handling of my needs. I was reassured by Stephany Gamboa that she would handle everything and keep me in the loop. They called the auto rental company to pick me up and take me to Enterprise where a car would be waiting. They took my damaged car to the dealer for mechanical repairs that were necessary and kept me in the loop on what was being done. I received phone messages as each step was done. The process was painless and I felt supported all along. Shout out to Stephany, Caliber, and Enterprise for making this event less stressful! read more

Cindy and Alina were awesome. Cindy kept me updated the entire time my car was there. Got a new bumper and the car looks great. Highly recommend this place. read more

I was very impressed with their work, their responsiveness, their attention to my scheduling needs to get the car repaired quickly to accommodate my vacation schedule. I just recently worked with another collision shop, with another car, and was not nearly as pleased as my work with this shop read more

I needed to get my bumper fixed and they were helpful throughout the whole process, kept me updated and if I had any questions, I could reach out for an answer with quick answers. I definitely recommend! I got my car back within 2 weeks & it looks brand new! read more