I had a Fantastic Experience at the Indio Caliber. After getting my car dinged in a Parking Lot ( Bad Experience) I had my faith in humanity restored by Israel Martinez at Caliber. Israel was extremely helpful, friendly and efficient. Car damage is never good but Israel made it as pleasant as it could be. read more

Great Service!!! Professional and friendly Staff. Would definitely recommend or use again if needed.

I had an emergency. I was on the freeway and something hit my wife's car. I drove in and Kyle was nice enough to take the car right in and help us put the part back on so we can get back on our trip Kyle Indio Collision or Cadillac XT 5. Excellent service would recommend them to anybody -Frank Silva read more

Took WAY longer to receive my car back, when you call they always say they'd call back but they never do. I at least called 5x and would never get an answer because they're "on lunch" everytime. when I finally got my car the guy apoligized for the car taking longer but then asked if we could write a good review and we'd get free car washes. I'm not gonna lie to the people just to get free car washes. read more

2024 Wind damage by "tree stump" to front grill and undercarriage recommended by AAAompletelu satisfied with careful care and confidence from Cindy Baker (service advisor) promptness and service detailed restoration of my 2014 Toy Avalon. Tanks-Gracias! Joe H. ACAIV. read more

Called her to check on my car to see when it will be available, the person who answerd the phone was very rude and not friendly. Her name was Karin I saw her when I went to go drop off my car in the front desk . and then she tried to tell me it was the wrong location I was calling without even trying to making sure my car was there even tho it was . I also work in customer service and would never be that rude to anyone . read more

Update: I received my Toyota Tacoma on August 27th back from the previous repairs they had fixed for the second time. These are some of the picture that for some reason Caliber can't get it right.. Once I return from my vacation it will be the 3rd time I will be returning the truck back... I don't know what's going on with this Shop, there is no quality control or someone overseeing the scoop of work that is being done. I have lost patience with this shop... read more

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amazing staff will always get repairs done at caliber! best shop in town! vehicle looks like it was never in an accident thank you :)

They promised a delivery date and texted and called me for two weeks tell me everything was on time for set date. Come that date nothing all day then right before closing I got a text saying the delivery date was moved a week back. I called right away and they said cause they had barely painted the parts and we're barely starting assembly. I live close by and would drive by on my daily commute and would always see my car parked in the same spot untouched since the day I dropped it off. Yet I was getting told it was getting worked on. I called and asked to speak to the manager and they told me he wasn't in that day, and that day they finally started working on my car and called me back and said it would be done in the morning next day. waiting all day to hear from them till 4:30pm an hour before they close I went in person and asked to speak to the manager and all they had to say was the car was just getting finished and being washed. Took delivery of it and right away noticed the front turn signals didn't work so I told them and all I got was a just bring it by next week and we will take a look at it. Also noticed they had not installed two parts but had charged them on the bill so I asked them and they said they will install them when I dropped the car back off to them. I decided to not take the car back to them and just demanded the parts which they at first didn't want to but then ended up finally giving to me after 5 days of me calling them. read more

Caliber Collision in Indio is absolutely the best. So happy for make my a bad accident tolerable. My car came out perfect. Quality and attention to detail. And, I might add in a timely manner considering the difficulty in locating some parts. I have to mention Cameron. He was my rep and communicated every step of the way. He was personable, kind and did everything to make me comfortable in the process. Thank you Caliber for having such great employees and also a shout out to the two women at the desk. So super sweet. Thank you. Y'all are awesome. read more

This body shop is great and quality is worth it's value :) All the staff is very friendly and helpful. read more

What a great place to have your vehicle repaired! Professional, competent, and friendly. Brandon called us each step of the way to let us know what stage the repair was in. He had someone drop my husband off at home and was able to pick him up to get the car when done. The car was repaired to original condition. The repair package had every detail of what they replaced or fixed. We highly recommend this business. read more

After having our Subaru hit in our associations parking lot the rear bumper needed replaced the insurance company recommended caliber collision in Indio,I said to my self dealing with a body shop is going to a nightmare boy was I wrong,caliber made to experience stress free and had our subie back on the road in 3days It was completely clean like nothing ever happened read more

Gotta say, I always worry about any work being done on my car. I'm not really the most informed when it comes to car stuff but Jeb amd Josue who worked through the repair process with me were very helpful and explained everything that was going on with my car in a way that i was able to understand. They explained how to read the estimate and what would be done to my car throughout the time it was there, and called me every time they had a new update on the progress. all in all my car looks brand new and i love it! Thanks again caliber! read more

I got into a car accident in November. Went through insurance. They looks at my car December 3rd. My insurance paid them a week later to repair. They did not call me to let me know to bring it in to get it fixed or anything. I called back at the beginning of January. We had slipped through the cracks. I go drop the car off and get a rental. Caliber called a few hours later saying parts won't be in until 1.31 so I go pick my car back up. It's now March and still no call to repair my car. I call in and they don't know what's going on. Then they hung up on me. Frustrating read more

i will continue to go to this caliber collision. every experience has been great and welcoming. They work fast and ensure that communication is their top priority. I received a call every tuesday and Thursday when it came to my claim. I've also purchased cars parts through caliber collision and have not been disappointed with the quick turn around in receiving them. read more

Caliber collision in Indio is amazing! I am such a freak about my car with keeping it clean and looking nice. When I got in a car accident I was so sad and worried that my car would never look the same. Caliber took my car in right away and didn't waste any time. They also checked in with me weekly to let me know the progress on my car. I am so incredibly happy with the final result. Every single person that I spoke to was extremely friendly and personable. I would recommend this company to anyone. They are fast, efficient, friendly, and amazing at what they do! I am going to share my before and after. If you are taking your car in you will for sure have a great experience. Thanks Caliber! read more

Caliber Collision - Body Shops Near Me - Indio, California

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Wanted to give a shout out to Vincent Wood GM at Caliber Collision in Indio. I must have driven through a puddle of paint and the tire threw it up and onto the side panels of the car....yuck! Vincent had the solution and made the correction in a most timely manner. I had work done at this shop previously and was most satified. This time was no different. From the gals at the front desk to the GM all were most friendly and helpful and explained what needed to be done. Thank you all, I sing your praises !!! Judi C read more

AAA recommend this place when my Mustang Mach E needed work. Office was friendly and got me in for a estimate. Brandon K wrote the estimate and was friendly and easy to work with. Unfortunately they could not do they work on my car. I hope I don't say this wrong but it had something to do that they are not able to certify the electronic on my electric car. I appreciate there honesty. Should I ever need work on my car I will use them. Oh and there estimate was right on the money after Palm Springs Motors fixed it. Thank you read more

After my initial review I was contacted by Vincent, the manager at this location. He was very professional and concerned that I had a bad experience. He listened to my concerns, addressed them and ordered the part for the fix. He communicated with me at every step. I am only giving a 4 stars instead of 5 because of my initial experience. Thank you Vincent, I very much appreciate you making sure the car repairs were complete! read more

Went in for an estimate on my bumper for my truck & Steve did a great Job, Great costumer service !! I got my parts in right away will be going back in the near future thanks Steve! read more

Very bad experience with Calliber collision, they had my truck at a separate lot just parked for over two weeks they didn't fix anything, they wouldnot get back to me in a timely manner, very bad communication with customer, the guy wasn't being honest, and when i told him i wanted to take my truck to a different shop because they weren't fixing it, he refused to release it. Calliber appraisal representative Kennon read more

I can't recommend Caliber Collision any less. I was referred to Caliber Collision by someone who had used them before. When I elected to use them, my insurance company told me that if any issues came up I'd have to go through Caliber and that my insurance would not provide any help (because they were not a preferred shop). I figured that wouldn't be an issue because of their "life-time guarantee." Well, famous last words. The level of deceit and dishonesty that took place regarding the repair of my vehicle was like nothing I'd ever experienced. I had clear photographic proof that their repair-person broke a molding on my car and they continued to deny it. Even the third-party shop I went to agreed that it evidence was clear. In fact, that shop emailed Caliber on my behalf to try and get them to do the right thing, but they didn't even bother responding. I spoke to the shop manager and simply asked for a replacement molding (valued at $100), which the third-party ship agreed to install for me.This request was made after Caliber did a $17,000 dollar repair job on my car. Yes, that's right, after a $17,000 dollar job, we were arguing over a $100 replacement molding. When I brought this issue to the shop manager's (Kenny) attention, he refused to go see my car at the third party shop (claiming he was too busy). When he followed up with me after he finally agreed to give me his email so I could send photos, he just continued to deny wrong-doing. Save yourself the headache and avoid Caliber Collision at all costs. There are so many great body shops in the area, don't go slumming with Caliber Collision. read more

Honestly, I wish I could review the actual quality that this business does but because the lady at the front desk, Ivy, was so rude, she wouldn't even help me I have no clue the kind of work this place does. The second I walked into the shop I was met with disgust and attitude and I hadn't even said a word yet! She basically refused to have anyone look at my car even though my insurance company had already sent in my referral. When you're already having a bad day because of car issues out of your control, the last thing you want to deal with is horrible, awful customer service from the front desk. Caliber is going to lose a TON of customers if they think the way she treats people is ok. Very disappointed. Don't expect to be met with any kindness when you speak with Ivy, in fact, she'll probably tell you to "just take the car somewhere else" like she told me. read more

My VW TOUAREG TDI was damaged in the frontend I brought it in and the Manager Britta greeted me Very very professional I was turned over to my Advisor Vince Very accommodating and professional who really knows his job Excellent estimate and experience I made my appointment with Ivy to drop off my car Another excellent experience When I came to get my car Wow I couldn't tell that I ever had a problem I am so impressed, Happy and I can't say enough about the Great experience I recommend Caliber Collision Indio to anyone read more

Do Not Take Your CAR here. First of I had my car towed here (not because it wasn't drivable but because the windshield was broken and its illegal to drive) for an estimate by (AAA recommended), they themselves with is totally illegal deemed my car totaled and had it moved to a random junk yard (without advising me). Then on top of that the damages to my car after were significantly greater than what it had been before even arriving to the collision center. I will leave the photos below. These people work very fraudulently and are conniving do not trust them and save yourselves the stress by not giving them any type of business. And my Honda was only there for a DAY! at the junkyard they did not help whatsoever to try and take it out , my car was drivable before and now it wasn't? Again Do not Come Here they will screw you over big time. read more

Caliber Collision - After - Body Shops Near Me - Indio, California

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My Porsche Macan had the rear bumper scraped while parked. USAA insurance recommended Caliber Collision Indio so I booked an appointment for an estimate. When I arrived the office staff was very kind and efficient in understanding what I needed and located the manager for my appointment. He was very apologetic and described to me that they are not certified to work on Porsches and that they should have caught that and notified me in advance so I didn't have to waste my time driving in. Very good customer experience and a shame they couldn't work on my car. read more

Hands down my only spot for auto body repair. Great communication, efficient, professional and excellent customer service. Any concern expressed resulted in care and quick follow through. They offered to pick up my car from my workplace to not interfere in my work day. It's a pleasure to write about a reliable and competent service in the valley. I appreciate all the staff that make the process of repairing and recovering from an accident a pleasant experience. read more

If you bring your car here due to insurance, be VERY careful and look over the estimate. I had a hit and run accident on my 2017 Hyundai Veloster in February , and the car was towed here. Although the customer service is good, it did not make up the fact that the car was a total loss!! They put a lower price on the estimate to try and get the job and put me back into an unsafe car. I noticed something was wrong when they were trying to put aftermarket bumper covers on a brand new car. They also put that they were going to pull the frame ? I pulled my car from the shop and had it towed to another body shop for another estimate. There, they told me the whole car was sitting at an angle from being hit (bent frame), the fuse box was hit and the whole wiring harness needed to replaced also, which was another $4000 to the repair (which coincidentally caliber never even saw) hmmm I wonder why. The car ended up being a total loss even though caliber was going to fix it. I would just be careful and make sure when bringing your car here to go over the estimate. read more

Had my car stolen and the crooks did a number on my car. When asked where I wanted my car taken for repairs, I didn't hesitate to say I wanted Caliber. Had previous experience here but never at this magnitude. The staff was nothing short of amazing!! They took care of everything to perfection. Ivy, the front desk receptionist, awesome! Vince, the service advisor, wow...an amazing person who kept me updated every step of the way. Can't believe a horrible experience turned out to be a pleasant experience. My car turned out to be a beauty. And to the behind the scenes staff...much thanks to you too!! Keep up the good work and I will come back in the future (hope not). read more

Caliber repaired my car at a fraction of the cost estimate from another company. The repair was fast and perfect in every way! I definitely recommend Caliber. read more

I want to thank everyone at Caliber Collision for taking such good care of my truck and the excellent repair work that they've done! I Especially want to thank Ivy Armstrong and Mike Beeman for the outstanding work that they do for Caliber. They treated me like I was the only customer they have. Extremely thorough, thoughtful and professional! :) They took care of everything including the rental car! I'm so pleased with the work they did to fix my truck and the outstanding cleaning they did, inside and out once the work was completed. I highly recommend Caliber Collision - Indio to anyone that has paint and body work that they need! Thank you again for taking such good care of me :) Robert F read more

They are very professional and the turn around was awesome on getting my car. Ivy was a great person to deal with and they did some touch up's on car without charging me. Highly recommended them... You can't go wrong. read more

Caliber collision hooked me up with my car issues. From the outstanding customer service from Ivy at the front desk, to Vince ensuring that he will get my car running safely and all the light components turned off. He also walked me thru every step. The dealership would've cost me an arm and leg for the service needed for my car, but it cost me half the price with caliber. Well trusted company!! I highly recommend to anyone to check out Caliber Collision for any car issues. This truly was the best birthday gift ever..having my car up and running safely...Thank you Ivy, Vince, and Abel for the wonderful service. read more

I unfortunately had to use Caliber recently after a minor accident. The service was top notch. From the ladies in the front office to Luis, my service rep, to the guys who actually did the repair. All were very friendly and professional. I was told it would take 5 days, but they had it good to go in 4. The new paint matches seamlessly with the old and the car looks as good as new. I will definitely recommend Caliber to my friends and family. read more

Caliber Collision - Badass - Body Shops Near Me - Indio, California

I highly recommend Caliber Collision because they stand behind their work. Their warranty lasts as long as I am the owner of my car. A year ago, they replaced the damaged right panel on my Hyundai Genesis, and it looked great when I picked it up. However, six weeks ago I noticed that the clear coat was starting to peel around the windows, so I took it back to Caliber Collision for their review. They took one look at it and immediately scheduled the panel to be completely replaced again at no charge and with no hassle. Kenny Barker managed the job and he is a pro. He's been in the business for 43 years, and I enjoyed working with him very much. Everything was scheduled on time. When I picked up the car, he showed me some added details he took care of at no charge, and I feel like I have a new car. The reception staff is great, too---friendly, helpful and detail-oriented. It's a great feeling to walk through the door and have someone call me by name. If I have the need for any future repairs, I will definitely go back to Caliber Collision, and I recommend you do, too. read more

Did a great job, communicated continually throughout the process! Everyone was kind and warm to chat with and made the whole process painless! Thank you again for a great job! read more

If you ever have the "misfortune" for the need of a great body shop go to Caliber in Indio There work is top shelf And there customer service is top shelf too I had the pleasure and good fortune to have Vince as my "leader" He did an exemplary job of keeping me updated on the progress of the repairs My car looks like I just drove it out of the showroom read more

I recently had my car repaired at Caliber Collision in Indio. This is the second time I have used them and they do not dissapoint. They are professional, courteous, and their work is excellent. Our service advisor was Herman Lucas and he always kept us in the loop regarding the status of the car repair, and he was always pleasant to talk to. The office staff was very nice as well. Very impressed with this company, and I highly recommend them if you need auto body work! read more

Unfortunately, I came to Caliber Collision by way of Spencer auto body. Summer of 2018, I had my passenger side fender and my trunk repaired. Spencer had my car for three weeks and when I finally picked it up the fender looked good but the trunk repair looked terrible! They had only partially filled in the dents on the back and the paint was sloppy with had all kinds of debris in it. I brought it to the owners attention and he said no problem they would take care of it but I couldn't leave it again at that point I needed my car back. Six months later I went back and Spencer was gone and caliber had taken over. I spoke to the manager, Sean I think, and he said it wouldn't be any problem they could take care of it but he needed the paperwork. About five months later I came back with the paperwork and he had changed his whole demeanor. He accused me of LYING about the work that was done on the trunk! I couldn't believe it!! I'd already met with him but when it came down to actually doing the job he changed his tune. I was hoping I had found a new reliable body shop to go to but instead I was faced with false accusations and just a general sense of go away. He even said to me,"well it looks good enough," WHAT????? I guess that's his motto, if it looks good enough you should be happy??? I had a phone conversation after that and he told me my insurance carrier was questionable!!! Anyway, to sum it up definitely pass on Caliber Collision in Palm Desert unless you want,"it's good enough," work done. read more