I came in last week after a mobile car wash service left my car with several light scratches on the fender. Diana took a look to give me an estimate, and offered to have them buffed out free of charge due to how light they were. This was obviously extremely kind and appreciated, and I came back the next day and they had me out of there with a scratch-free fender in 20 minutes. More importantly, it was clear that Diana really cared about my satisfaction and my experience as a customer. Highly recommend! read more

I can't give David, Diana, and the rest of the team at this Caliber Collision enough appreciation and kudos. Everything they do from the quality of work to customer service is beyond compare. I have had the occasion to be their customer numerous times and each and every time, they are extraordinary. read more

Caliber collision had my vehicle for less than a week and it looks flawless! My car was waxed, wheels shined and the new paint job couldn't be better! The customer service was unparalleled from the car drop off, to the walk through of the estimate to vehicle pick up and going over the repairs. I will take my vehicle there any time in the future that I need work or repairs done. Fantastic job! read more

The So. Robertson LA Caliber Collision office is just the BEST!! I was rear ended with major back end and front end damage. Art and everyone in this office were so kind and professional. I received regular repair progress reports. My car looks brand new !!They go above and beyond their jobs giving outstanding customer service! I hope to never be involved in any collisions, but if I am the only place I would go to is the So. Robertson Blvd office!! I highly recommend them!! I understand why they are the industry leader in excellent quality collision repair !! Thank you all so much, Lynn Goodloe, M.D. read more

My experience with Caliber was nothing short of exceptional! They were communicative, accommodating with my drop off and pick up times, handled things directly with my rental car company and insurance, took the time to make sure my car was cleaned + sanitized before I picked it up and made the environment as safe as possible amidst the current pandemic, and did an incredible job repairing the damages -high quality work and looks brand new again! Special THANK YOU to David and the Caliber team for making this experience smooth and painless for me! Would highly recommend and will refer everyone I know to come here! read more

Unbelievable. I couldn't have had a better experience. After 2 years I finally took my car to get fixed. I ended up at Caliber Collision only because that is where State Farm sent me to get an estimate. I left my car there out of convenience and the good reviews in Yelp. Nino took care of me and I got enough update calls during the process. The repairs were done in just over a week with great results. Here's the unbelievable part. The repairs ended up costing less than what the insurance check was for, so I got to pocket the extra cash. Nino was totally upfront about it, when Caliber could have easily just charged me full price according to the insurance estimate. I'm still amazed. Nino also never pushed me to use that extra money to fix the other damage on my car that wasn't covered by insurance. On top of the great service and extra cash, the repairs were flawless. If I ever decide to fix the other damage or end up in another accident I'll definitely be taking may car to Caliber Collision in Santa Monica. I couldn't be happier with the service. read more

About 5 weeks ago my passenger side review mirror was vandalized &smashed. State Farm suggests Caliber Collision & I've gone to them before but at a diff location. This one on La Cienaga is very small & looks a little sketch from the outside but it's the closest to my place. I took my car in right away to get the process moving b/c it's a pain to drive w/o a mirror. They said they'd call me when it came in, after 10 days I gave them a call & they tell me it came in but was damaged. They said they had re-ordered & would call me when it came in... wish I hadn't had to call them but no biggie. Gave them my # to make sure they had it & back to the waiting game. AGAIN another 10 days later (Thurs) I call them & they said they had called me, they were calling the wrong #, but they had my mirror - yay! I go in the next day (Fri) at 8am so they can get it done in one day BUT come to find out the driver mirror was ordered, I needed the passenger mirror (ugh!) kind of frustrated but they said the could get the right mirror from the Riverside location to come back after the weekend on Monday at 8am. Monday morning comes take my car in, 3pm I get a call my car is done & they're gonna wash it so to come in an hour. Wonderful b/c my car was filthy! Felt like this should have been done a lot faster but mistakes happen (like the wrong part being ordered). The work done was great and it was nice to have my car washed. read more

All the positive reviews are accurate. Diana is a real pro - knowledgeable and helpful. She wouldn't let my car go out until it was taken care of to her satisfaction. The work was done well and ready early. I would recommend this place to others and already have. Save yourself a lot of time searching for the best place and go to Caliber on La Cienega! read more

I had a fence run into my car and procrastinated having it fixed because it usually takes so much time and energy. David and staff were absolutely great and worked with my insurance and me seamlessly. I would definitely recommend them to all. They did an amazing job on my car (replace bumper and grille) and it looks like new (they also buffed my hazy headlights!) It was easy to have a rental car pick me up and drop me off. I was called and kept informed of the work and cost that needed to be done, and it was completed earlier than expected. If needed, I would definitely use them again. read more

Somebody hit my car while parked and my insurance company directed me to caliber collision. I was able to quickly get an estimate and they handled all of the paperwork with the insurance company. David, Diana, and the whole crew we're all great, and kept me up to date throughout the whole process. I am very satisfied with the work they did. It was a smooth painless experience for something usually not so fun! read more

WORSE REPAIR PLACE EVER! Dont trust these guys. They told me it would be 2 days to fix my car, turned into a week ( during july 4th holiday) and when i got it, there were 80+ miles put on my car and an empty gas tank, which i had left them with a half a tank. Not to mention,the person who took my mercedes cls63 out for a joyride left their valet ticket in my car. I called the ticket and tried to pin down the location, but the company said there were too many july 4th parties they serviced to pin it down on exactly which one. I told the manager all this and he says i signed the mileage form saynig that was the correct miles coming in and out and they put no miles on my car. They faxed over the sheet and its hand written in! SO could easily be changed and the computer system has them putting over 1000 miles on my car, and he said his secretary must have entered it wrong. RIDICULOUS! DONT TAKE YOUR CAR HERE read more

I was very disappointed with the very poor job this collision center did on my BMW. I had to take the car to another collision center to havge all the work redone that Caliber screwed up. They did not replace several broken parts, used substandard used and aftermarket parts, and cut corners to save them and the insurance company money. I took the car here because it was recommended by the insurance company Liberty mutual. Big mistake. Take your car to a specialist for you vehicular make. read more

AAA had referred me recently to Caliber, one of their authorized repair shops. But, George and the manager Leo told me Caliber on La Cienega no longer repairs older cars. It is odd that AAA knows I have a 1990 Honda, but does not know Caliber does not do body work on older car. I had brought my 1990 Honda to them after a break in in November 2012 and called yesterday to get a copy of that estimate for my files. They did not have a copy of that estimate. And, George told me my car had not been seen at their La Cienega shop but had been towed to their Santa Monica Caliber. It had not. It was seen at Caliber on La Cienega and had stayed there over a week had been towed to Santa Monica Honda. After a vandalism, break in I not only body damage, but damage to my window, my stereo stolen, and mechanical damage. Caliber,s David Perez had written the initial estimate, for the body work, and had assured AAA they would be able to bring in a mechanic to take care of the mechanical problem. They did not. Do not bring your car in if it needs any mechanical work. They let my car sit in the rain for over a week and nothing was done. I had a leak from a previous repair to my trunk and water leaked in through my tail light. I had let hem now this. But, they left my car outside in the rain for over a week. When I had come to check on my car, the inside of the trunk was wet. I was promised they would mop up with towels and use heaters to dry my trunk. They did not. Caliber could not get a mechanic to do the mechanical repair and had my car towed to Santa Monica Honda week later with no paperwork.There was no name of the owner, the insurance company, or what the mechanical problem was. Santa Monica Honda tracked the vin # to me and called. I have had lube and oil changes and my service adviser called me to come in and look at my car. He told me a tow truck had dropped it off without any paperwork. I was told my trunk was wet, smelled and the carpet soaked. All that I had in my trunk was destroyed. Caliber had not done anything to prevent rain damage and had not dried my trunk and carpet as I had been told they would. There was a mildew smell. Santa Monica Honda had their detail person dry my car, wipe my trunk clean, get rid of the mildew smell, and put the attached carpet on a rack to dry and air out. (The trunk's carpet is attached to the back seats and cannot be removed). The fiberboard liner was destroyed due to Caliber's negligence, even after they had been told of a possible leak and had promised to take care of my car. I had to buy another fiberboard liner. Santa Monica Honda repaired the mechanical problem, and cleaned up the mess left by Caliber. Needless to say after Caliber had let my car sit in the rain, did not mop the trunk up, nor dry with heaters, did not get a mechanic to fix the mechanical problem, towed with no paperwork, I did not trust them to do the body work. Who knows what else would have happened to my car while on their lot? Today, Leo, the manager told me he had no record of any estimate for the body work. Later, I found a copy of their estimate in an email. AAA was aware that Caliber had said they would get a mechanic to fix the mechanical issue and did not. AAA continued the time on the car rental since my car had sat for a full week at Caliber with nothing being done. They also were made aware that my car had been left out in the rain and that Caliber had not mopped my trunk or dried it and that the fiberboard had to be replaced. I had forgotten all this until I found my estimate today. Thus, the time gap in writing this review. (Some things are best forgotten). AAA had referred me recently to Caliber again for a new dent when someone hit my car while parked. Perhaps it is best they no longer work on older cars. I will let AAA know not to refer anyone of their customers with older cars. After my experience, new or old, I would not go to Caliber on La Cienega. The Caliber in Santa Monica is better. read more

They replaced the hood on my car by tightening down only 1 bolt. The other holes where fasteners should have gone still had new paint dried inside the holes! As soon as I got my car over 65mph in fast lane the hood flew up covering my entire windshield. I was very lucky I survived. The man I picked my car up from smelled like Vodka. They fixed it all etc. etc. but, I seriously should have died. Try to cross 4 lanes in the dark with your hood laid flat against your entire windshield. read more

I would highly recommend Caliber collision on Lacienega. They were very warm and professional. Craig the Manager was extremely helpful and gracious, and assisted me above and beyond. Go there! read more

I took my car in because a fender the San Bernardino office put on was out of line so it was covered under warranty. I took it in and it was a month before I got it back couldn't get a straight answer from the manager on what was going on Insurance company called and they hung up on them the office on La Cienega is the worst I have been to. read more

It looks like super man does exist!!! But he's no man, he's a group of people called Caliber Collision!!! Professional personnel that make you feel welcomed and cared for, car looks like nothing ever happened to it and staff went beyond to meet my needs read more

I had to take my car in after a small accidents I had last month. All I can say is that I got blown away by these guys, they've been super professional, super quick and very accommodating. I was receiving updates everyday via text and it ended up being ready for pick up in 4 days instead of 9 (like originally agreed). My car looks great and they took it to the car wash as well (all included). I'm really satisfied and happy with the service, best one I've ever got. If you want the best body shop for your car you just found it. Ask for Kamrin and Leo they will take good care of you. Thanks guys! read more

So weird to read the 1 star reviews below because my experience was great! I worked with Adam who is delightful, knowledgeable and very professional. He even went out of his way to fix a broken fuse for me at no additional cost. Thank you for this :) Yes, my car was there for about 3 weeks for a headlight and front bumper replacement, but I received my Prius back brand new and spotless which made it worth the wait. I would definitely recommend this body shop to anyone who wants quality work. read more

I had a fender-bender 2 weeks ago and State Farm suggested I take my 2014 Prius to Caliber Collision. I'm pretty much blown away by the customer service, the kindness, the easy way of their handling of things. They have a great relationship to Enterprise rental who came to get me with one phone call. Kamran and Leo were just the best and I will recommend this shop to anyone. Truly - the customer service just cannot be topped. And... the car is beautiful - can't tell anything was repaired, and the vehicle was washed & vacuumed. I hope to never have to bring my car here again but I will in a minute. read more

Terrific management! They repaired my VW, but didn't do it perfectly due to a week of bad weather. They quickly took it back in, finished the job, and provided transportation to and from the autoshop. They were very professional. read more

Fixed my 3 series bmw with a dent in the driver side door. Estimated 2 weeks and got it back in 1 and a day. The door looks great. Tip: If you need a rental car consider not taking your car in on Monday morning. The Enterprise on site was swamped even though they had a bunch of people working. read more

My headlight was out and I needed to get the bulb replaced so I went to Caliber Collision as it was very close to my house. Leo Safaryan helped me as soon as I pulled up and he was very friendly right off the bat. They even fixed my car quickly and thoroughly! The service was so outstanding, I would highly recommend this location of Caliber Collision to anyone in need of repairs. read more

My insurance company recommended this auto body shop to repair me car. I called for information regarding their process for damages, i.e. the process used for filing the claim. I also asked about my axle being cracked. I asked wjat was the process? Do they replace or repair, or would they total the car? I thought my questions were logical ones since I have absolutely no knowledge of cars, and me being unfamiliar with this collision repair shop. The lady who spoke to me on the phone was very rude. She answered my questions with questions! "Honey, do you think we would total a new car that cost thousands of dollars?" I said "I don't know. I am asking because I am not familiar with the process. " "Well I am. I have been doing this for many years. You have no knowledge of the car business. " . I told her I didn't appreciate her tone. I find it disrespectful. I asked if she would "speak to me in that tone if I were seventy?" She told me she would speak to me in that tone if I were "seven, seventeen, or seventy." I have played this conversation over in my mind. I don't know what I said to make this woman speak to me that way. I am offended and hurt. Now I have to wait for my insurance company to refer me to another auto body repair because I don't know of any. I refuse to take my car to someone so rude. I will take the bus before I give that establishment a penny. read more

I discovered Caliber compliments of my insurance company. Initially I went to the Mercedes dealership but felt the estimate was way high considering the minimal amount of body damage. Let me just say it was the best decision ever to go with Caliber! George (Jorge) is really the best. He really took care of me and did not just treat me like another customer. He listened closely to what I had to say and was completely honest and upfront with me from the start. He was great about keeping in touch with me regarding the progress of the vehicle and did a really good job of arranging the rental car. He estimated the car would take a good week or longer and to my pleasant surprise he called in 5 days and told me the car was ready! The process was easy and painless from start to finish and I feel like I got an honest and quality job on my Benz. Thanks George and Caliber! read more

EXCELLENT! We had a great experience at Caliber! Great customer service. Kamran was very friendly and helpful. They found us the best and least expensive way to repair the car, completed the repairs in the short time frame we gave them, and the car looks great. Leo is also friendly and takes great care of the customers. We will take all of our cars to Caliber whenever there is a problem. They are reliable, understanding, and do great work. read more

If you are unlucky enough to have a wealthy teenage boy who looked about 12 years old rear end you in Beverly Hills, Caliber Collision is the place to go. Everyone who works there is thorough, honest and smart. I felt 100% cared for during a seriously upsetting time. Also, quick service! read more

I got in a terrible car accident a few months ago and I went to Caliber Collision to have my car fixed. They were wonderful. They made the whole process incredibly painless and easy. The manager, Leo, also walked me through the process of what would be fixed on my car and everything was done beautifully and in a timely manner. What is even more impressive is when I noticed that my window wiper spray wasn't working and something had broken in the car, I went back to Caliber Collision and they helped me out at no cost. They even gave me a car wash! I would go back to them in a heartbeat if I had any future issues with my car. read more

Scott and his staff in Simi Valley is a great place where they made you feel comfortable with there knowledge and care about the customer ! Highly recommend this five star service :) read more

Customer Service at this place is impeccable. The reason I can attest to this is because I have been here several times this year. My first visit to Caliber, was because someone hit my parked 3 Series BMW hard enough to cause my tire to blow. I took my car to Caliber bec. my insurance recommended them and quite frankly because most women don't have a preferred body shop nor do we keep this information stored on our Blackberrys. Although the insurance covered the cost of the repair, the overall cost was reasonable considering the damage to my car. So the logical second course of action or Step 2, was for me to ask them to estimate the repair on a scuff on my bumper. They provided me with a separate quote and again very reasonable pricing and they said that my car would still be delivered on the promised date. When I got my car back it looked like it had never been hit or scuffed. I ran my hand through the panel that was hit and it was smooth !!! They walked me through the rest of my repairs, the estimate was exactly what they quoted, NO SURPRISES and they offered me a bottle of touch up paint that they used to repair my scuff at not additional charge. Months later, the window trim on my car starts coming off - I call caliber (who's number is now stored on the Blackberry). I try to explain what's happening to my car (my version of the story is that my window trim is missing a tooth) and try to schedule an appointment for the end of the week, but I ended up getting a same day appointment for an estimate. PERFECT! Who wants to drive around WLA in a BMW with missing window trim/ tooth? I arrive at the shop and everything has been remodeled, the guys are wearing uniforms, they offer me something to drink and ask me to have a seat and are really courteous - WOW! They really stepped it up in service. So now its time to look at my car and get an estimate for the repair, I hand over my keys and take a seat. They come back in tell me it can be repaired and ask me if I have time, like 10-15 minutes. I was skeptical at first wow 15 min for a quote, maybe there is more to this window than I thought. They come back in within 10 minutes and voila ITS FIXED! Despite the circumstances of my visits, I've only had good experiences at Caliber Collision but I have noticed quite a difference in the quality of service and professionalism, when the new manager Craig took over. Not many customers can write about the change in management experience, simply because of the nature of the business -of which the majority of repairs are derived from accident, theft, scuff and dings. In short, most customers do not want to be repeat customers at a body shop. I have taken my car in for both major and minor repairs and I recommend Caliber Collision to anyone. read more

I had my driver's side car mirror replaced here after it was clipped. The team was very friendly and there was no hassle. After the insurance company passed the claim to Caliber (on La Cienega) and my repair date was scheduled, I was in and out in less than 30 minutes! The team is very sociable and their office admin is very nice and accommodating. Will definitely return with any future auto troubles! read more

Great customer service! Joe and Diane were great in explaining the process and I got my car earlier than expected!

I asked my insurance company to find a body shop when I. Filed my claim and they sent me here. The customer service is great! They kept me informed every step of the way and my car was fixed several days earlier than I expected. Added bonus: They cleaned it inside and out! I would recommend them to anyone. read more

sad but true, I had to go back in for a side swipe! I paid less than I anticipated...I guess it looked worse than it really was. They knew my name and Kamran Karimi took care of me right away. I appreciate the way they close you out, give you your statement in a nice folder and also clean up the car nicely. Hopefully I won't have to see them for a long while again! read more

I only go to Caliber. Doesn't matter who the manager is or who's at the front desk, I'm always treated well and with the utmost respect--by everyone I encounter. Kudos for keeping customer service awesome and the work top-notch. read more

I had to deal with the dreaded auto-body experience. My insurance agent gave me a list of companies and blindly had to make a decision. Caliber it was and man was I glad with my choice. The first words out of my reps mouth were "we know this is a stressful experience and I want to do everything I can to make it as easy as possible" or something like that; and he did. He called me regularly with updates of the progress and on the day of delivery I was welcomed in by smiling faces, given an overview of the work (which was great) and reminded many times that the work is guaranteed as long as I own the car and never to hesitate calling if I have any problems. The customer service was king. I wish more businesses operated this way. Keep it up David! read more

Estimate from dealership was $500, Caliber did it for $179 in under and hour and they washed my car! Good honest people and reliable work. I have had body repairs here before and always found the staff friendly and well informed. I totally recommend this place! read more

While I hope to not actually need them again, if I did, I'd go back in a heartbeat. The friendliest staff I've encountered, they also went majorly above and beyond to get my car back to me quickly. They also emailed me daily to let me know the status of my repair. These folks are fantastic! read more

Worst service ever! Came on a Monday for an estimate, was told they will call or email me when they had something. Called through out the week to check on the status and was told I will be called back. Friday came and was told that they didn't have my information on their System and couldn't find anything in my name! Absolutely ridiculous read more

I had my first accident a few weeks ago, someone hit us real hard on our rear bumper and I had no idea how everything works with car repair and insurance. I just gave caliber collision a call telling them the situation and Leticia, the manager i think, just tells me to bring it in as soon as I want and they'll take care of me. It was a really short conversation and no waste of time. I dropped off my car and JC, the guy who estimates the cost, leads me where to park. He inspects everything and after that, I just left it there without any hassle . They even tried to get me a free car rental but I didn't need it since I had borrowed a car already from my sister. JC called me every other day just to tell me how the car was going. He also dealt with my insurance company too trying to push them to waive my deductible since the accident wasn't my fault. They took care of me in all aspects and in less than two weeks, I had my car back looking like it was brand new. It was also nicely washed like it was detailed. EXCELLENT CUSTOMER SERVICE! read more