Took my car here for estimate and was assigned to Christina Loredo and the experience was horrible. She was not a nice person to deal with. I told her the impact and where the impact cause the damaged and she insist that it was not related when shes was not even at the accident. She even raised her voice with me. This person was rude and not pleasant to deal with while you face more frustration after what you went through. Its not worth the time and give them the business while you can take your car to else where and not have to deal this type of people. I dont recommend to come here because of the type of employee they hired. read more

Walked in and was greeted by an Amazing staff! Unfortunately there were no open availability but the General Manager Abel took time to come out and assist me. Looks like it just needed to be popped back in! Thai shop is great and would recommend to friends and family! read more

This is a review for an estimate appointment only. I came to see the gents at Caliber after being rear-ended in my Chevy Volt! Paul, doing the estimates was very courteous and prompt, making sure that all my questions were answered, and that I was comfortable, well fed and hydrated while I waited for him to do the job! All in all I'm very satisfied with the service here and would have no problem bringing my vehicle for a repair! read more

I come by today to get a estimate for my vehicle with mercury insurance with appointment and they tell me the person doing estimates only for mercury is on vacation ...then why have me come in for appointment this week They tell me they can get a official estimate on Monday??? Be careful. You have choices they want money. read more

I had a small scratch on my bumper. I thought I'd have to leave my car with them for a few days. But Angie, the rep I was working with had it polished in 5 minutes and it was extremely painless. Would recommend to everyone. The staff is kind and courteous. read more

Great customers service, glad I came here good staff informative and satisfied with the work and service.

My husband took his Nissan. They did a great job. Took it Friday and got it back on Wednesday. Looked like new! They called my husband for updates on the car. Unfortunately he had no insurance coverage when the incident happened. So we paid out of pocket. They even washed the car. I definitely recommend this place for external car repair. read more

Caliber Collision - Body Shops Near Me - Milpitas, California

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Angie was super helpful today and did her best to get me in and out with a painless process on fixing my car. This is the best collision repair in the South Bay. If you want highly qualified people working in your car, this is the place to go. 10/10 service. read more

Really rude service. This was the second time we took our car in at that location. Never again. The first time was ok. They weren't rude to us, but the work done was not what was promised. Perhaps we weren't on the same page. The second time, the manager was so rude and was more concerned about billing us than working with the insurance. Apparently they paid the towing company, which we didn't ask them to pay. They then turned around and charged us. I told the manager my insurance will pay for the towing. But he didn't care. He was not willing to release the car until that was paid. He thinks it legal for him to keep our car. I have good insurance and they will take care of the charges. I will take my business elsewhere. read more

I really think that Caliber Collision is a very professional company, has superiority work ethic, and you can see the technicians take great pride in the vehicle's they fix! I've owned a lot of cars and I've have other shops work on them. Hand's down Caliber Collision in Milpitas is "second to none"! I'm so happy about how my Mercedes s-63 Amg turned out! Junior Calonge was my service writer he was so helpful in letting me know exactly what my car needed ,how much it was going to cost ,also very informative on any changes! ThankYou! Junior Calonge Staff & Technician's read more

I got my car estimate here @ caliber milpitas.Angie took care my estimate she has the knowledge,experience & she is helpful.she did the right estimate that needs to be done and true fix.It meets my expectations.I highly recomend this shop.Thank you! Dandee read more

I walked in for a consultation about a fender bender, they immeidately attended and were polite about the whole interaction. Within minutes I got the information that I needed, and most important of all, their rates half of what the dealership claims. Really awesome service, Angelina was very helpful! read more

My car got rear ended and my insurance gave me address to this place to get it evaluated. The receptionist greeted me and asked me to wait in the lounge area for my insurance guy to arrive. They have a nice sitting area, toys for kids, snacks and condiments. As the other party was at fault still they were very quick with the evaluation. They gave us an descriptive estimate with a timeline. We didn't got our car fixed with them we went with the other guys insurance company as he was at fault. Overall, everyone was friendly and considerate. read more

Came here to fix my car after I got rear ended at a gas station. They were very responsive and always communicated with me about any updates. Everyone was friendly and helpful. read more

The warranty company my dealer used made this process kind of difficult but Joel at the Milpitas location really went out of his way to make this an exceptional experience. Although my claim was approved at a $0.00 deductible, he and his detail crew were able to remove some overspray on my vehicle within 2 minutes of taking my car back. Did not have to file a bunch of paperwork and was able to get this handled with ease. I am very appreciative for the service and their realization that my issue was something they could do easily and without hassle. Should I need any kind of repair or body work in the future, I'll definitely be back to this location and would recommend their service to anyone considering or in need of work on their vehicle! read more

Tino is the best service advisor in the area! Always super helpful and reliable! 10/10 recommend this place! And will definitely be coming back! read more

I have an overall great experience with Tino and Abel. Ables customer service really stood out, since I picked up my vehicle in the evening he took the time to go over all the repairs and I was very appreciative of that. I will definitely be returning. read more

I had the hood on my Yukon painted back in April. Caliber collision in Milpitas did an amazing job. Looks like brand new again. Thank you Abel and Joel for the great service. read more

My car was a victim of smash and grab. Decided to take my car to Caliber Collision Milpitas. The staff are so friendly and helpful. They truly know what they're doing! Made the whole process easy! They even cleaned my car! Thank you so much! read more

Bad service. The damage is exterior but after picked up and found out some part of interior are damaged. Really realy and so very disappointed and regrets for bringing my car to Caliber shop. read more

This is my second visit with them. I generally do not give reviews but I really believed they deserved 5 stars for their amazing customer service. When I visit them the first time for a hit-and-run for my car they fixed the back bumper of my car in last then a week. On top of that they even decided to help me out on my car rental! And they went out of their way to drop me off home initially when I had to drop my car off the first time so that I did not have to get an Uber. Overall nothing but great service coming from them. I met their Manager Vince and he truly care about his store and the happiness of his Customers. HIGHLY RECOMMEND THIS PLACE AND I will be back here whenever I have any car problems read more

GREAT SERVICE!!! The estimator (Angelina) knew exactly what was going on with my car the whole time they were working on my vehicle..and that's rare!!! if anyone else has had work done at another shop before.. read more

In short: I was skeptical about it being a chain, but their service and quality blow the competition away! I found my trusted auto body repair shop in the South Bay! Recommended? YES. I went to 5 different auto body shops for estimates to get a good general idea of the costs for this repair. Caliber Collision came in with a lower estimate than all of them, which was great, but also they were a USAA preferred facility, so our repair would come with a lifetime warranty. We decided to go with them and set up the repair. Drop-off was easy, as they have an Enterprise right next door to rent a car during your repair. Raul called me halfway through and said they had to do a few extra things beyond the scope of the estimate to ensure the exact color matched, and I approved it. Luckily, Raul ensured the new cost was very reasonable, and I was glad to have been asked for approval before they moved forward. They called right on time for me to pick up the finished car, and it looks as good as new! Ambience: It's spacious and clean inside, with nice couches and seats. They have a TV on in the waiting area for your entertainment. The admin is nice, and they seem to serve everyone in a quick, efficient manner. They even have a great walkie-talkie system to find each other quickly. Service: Raul is incredible! I had lots of concerns going in, and he worked with me every step of the way to address them and ensure I received a quick, great quality repair. Location: The location is very convenient for us, living in North San Jose. The shop is right near the Great Mall in Milpitas, and right next door to Enterprise. Parking is a little tricky in their lot since they are super busy at all times, so be aware that you might have to double-park to get an estimate. I kind of wish there were more defined areas for first-time customer estimates, repair drop-offs, and repair pick-ups, but I'm guessing they need to be flexible with it based upon demand so they leave it unmarked. It seems to work for them, but it's a little hard on the first-time customers who don't understand the situation yet. 4 Key Tips: 1) Parking is limited - just double-park wherever you can. Estimates only take a few minutes! 2) I recommend working with Raul - he's super nice and will help you with any concerns along the way. 3) USAA partner - come here if you have USAA insurance for a Lifetime Warranty! 4) Enterprise Rent-A-Car is in the same building, so no worries there! Thank you, Raul and Caliber Collision repair team, for a job well-done! read more

This place was previously known as FCC Collision, until they were bought by Caliber sometime a couple of months ago. However, the staff stayed the same, so I still decided to take my car here after FCC collision won Milpitas Best Auto Repair shop many years in a row. The location itself has a pretty small parking lot as it shares the building and parking lot with Enterprise Rent A Car, which makes it SUPER convenient if you need a rental car while Caliber is doing repairs. I was involved in a minor accident in which my rear bumper needed to be repainted. I called Caliber to request an appt for a quote and the front desk lady said I could come in anytime before they closed. When I got there, I had to wait for the adjuster which was about 5 minutes. Their small waiting area consisted of 3 couches and a TV. They also offered water and coffee while I waited. Chris helped me and was very helpful. I told them I chose them to do the repairs so we made a follow-up appointment for me to bring my car back. When I brought my car back, I was quoted that the work would be done in two days but they called me the next day and said it was done already. Super quick service and very pleasant to deal with. The insurance paperwork was a breeze to deal with too. All I did was provide them with the claim # in the beginning and never had to deal with the insurance after that. Although I hope I don't have to bring my car in for anymore repairs, if I needed to then I would bring my car back here. read more

Great staff! My family and I had our vehicle back within a week. Many thanks to Monique & Joel for their great customer service and professionalism. read more

This business is well set up, comfortable and clean. The staff is friendly and attentive, immediately assisting me, starting with the front desk. The center manager displayed exceptional customer service during all of our interactions and was immediately available when I asked to speak with him in-person in regards to my son's (very) damaged Lexus. My son is young and unfamiliar with how most things work, lol. Caliber Collision could have taken advantage of that, but instead chose to work out a solution for the car with us that did not cause us too much pain ;) All staff interactions were helpful and polite! Comfortable indoor seating as well. read more

After my 2013 Infiniti G37 was hit I had to find a body shop that I could trust would fix my vehicle correctly. Caliber Collision does quality work and doesn't disappoint. From beginning to end they under promised and over delivered. I appreciated Mike who stayed in touch with me throughout the whole process keeping me updated. Chris Holmer and his team in the shop did a phenomenal job and my car looked better than the day I bought it. I would definitely recommend this shop if you are looking quality work in the Bay Area. Thank you Caliber Collision. read more

I was hitting an old man car in last week and the guy brought me to this shop for an estimate. They are very good .Great job, as promised by Wendy and her team. Not a huge job but I'd recommend them for best auto body repair. Thanks Wendy (and the team behind the scenes of course!) read more

Raul helped me determine what the cost of the repairs would be. This is my first accident and it happens to be on my favorite car. I strongly suggest going with Caliber collision great service and they are fast. Will update once I get the car fixed. read more

I came here to get my Nissan Altima rear bumper bend fixed. The front office and service guys were courteous and explained me in detail how best they can help me. Service advisor Juan and technician Christopher really were very helpful and fixed me car in no time.. I will recommend this place to my friends and family members.. read more

Great service. Friendly staff. Will definitely recommend to others. Service advisor Joel was very informative and professional

Was involved in a minor fender bender and took my car here to get it fixed. It took no more than 30 minutes from arriving to leaving with an estimate on the repair for the front (replacing grill, recondition bumper). Scheduled a time to start the repair and was done in three days. Picked the car up looking new as before and even cleaner than when I dropped it off (Chris had the car cleaned up for me). This is one of the only body shop I would bring my car to if I need anything, call it trust issues when it comes to my car. read more

Staff is very friendly and quick to answer all your questions and make the repair process as easy as possible

I`m so grateful my insurance recommended me to Caliber Collision. Chris Sanchez was so helpful and was so honest about the repairs and not just wanted $$$. I`m glad he didn't seem like a car sales man trying to sell you car you didn`t like. He was very down to earth and got my car done sooner then promised. Chris also went the extra mile to have a dent and scratch buffed out which I made to my car a few months ago as my fault. Now my car looks so polished and brand new. Thank you Caliber staff and the people who worked hard on my car to get it repaired. I highly recommend this place if you are in need of car repair service!!! THANK YOU SO MUCH !!!!! Caliber Collision not only did you make me a happy client but made a client for life. Marcela and Rachelle D. read more

Our family has had two excellent experiences with Caliber. We took my mom's car there a couple of years ago and they did amazing work, so when our car was hit, I knew I wanted to use Caliber again. I had the pleasure of working with Terri. She was so kind, friendly, and professional. She kept me updated throughout the process, and Caliber also updates you via text. Covid protocols are closely followed, and I felt very safe. Car was ready when promised and we are so pleased with the work they did. Would absolutely recommend this Caliber location and many thanks to them for the incredible job they did on our car. read more

I got into a car accident in June with my daughter as a hit in run. Some damage to the front bumper and sides...and other repairs to it. Anyway, I brought my car here at Caliber Collisions and met Noberto. When I called in the receptionist was alright. Maybe busy but had somewhat attitude. Noberto on the other hand was very kind, willing to accommodate my schedule, and was prompt. He made me whole process smooth and made sure that my car was taken care of in just a few days! He kept me informed and committed to his words to have taken care of my car. I am satisfied with the whole service! Thank you read more

Jose Zavala has been very polite, patient and helpful with my case. He communicated to me in a timely manner and helped me in every way he can. Even when I decided not to repair my car for some special reasons, he kept his excellent attitude all the way to the end. Thank you for everything! read more

This is not my first repair with Caliber Collision, it's my second or third, this time with a different car. So when my wife was hit by a red-light-runner, we didn't think twice about choosing Caliber for the repair. Their communication to the customer is top-notch, they even send status updates via text message. My repair adviser was Joel, and he was very easy going and upbeat. Even though the damage was quite extensive, when our car was ready, it looked absolutely beautiful --- like like brand new, and maybe even better than brand new. The car was clean and shiny, absolutely no sign of the original damage. Caliber is conveniently located in Milpitas. I would recommend Caliber Collision for any auto-body work, even for the most extreme damage. read more

Thank you Caliber Collision! Your service was outstanding. From the phone to the in person contact, everyone handled & carried themselves very professional. Eric was my point of contact person. He was very thorough & explained everything to me. I appreciated the text service, the courtesy of the employees, & the efficiency of the process. I would definitely recommend their service to anyone. Thank you! read more

A few months back I was in an accident, and was suggested Caliber Collision through my insurance company. Upon arriving I met my rep Justin, he was very nice and throughout the entire repair process he patiently answered all of my millions of questions. My car was in the shop for a pretty long time, a little more than 1 month. I REALLY was hoping to get it back as soon as possible but I understand these things can take time, and my crash was pretty bad so I didn't want to rush anyone with the repairs. But while I waited Justin did an amazing job of keeping me updated on my vehicle's progress. What I really appreciated overall was that caliber took care of my rental car after my insurance policy's rental time expired. I work and go to school so being without a car would have been very difficult! Finally when I got my car back, it looked beautiful! You can't tell that the entire front was smashed up and it looks brand new. After driving it around everything seems great, no problems so no complains on my end! Thank you caliber for accommodating my needs and doing such a great job of fixing my car!! read more