My experience with Caliber Collision was amazing. Customer service was over the top, and very professional. I took in My Camaro after someone hit the rear bumper of my car. They took care of it in two or three days which was amazing. They made sure I got my car back as soon as possible. My Camaro looks brand new, just like when I First bought it. Thanks to anthony for taking car of my vehicle and providing me with an excellent experience. I also decided to bring another family car after this experience to get some work done on the front bumper, and again it was an amazing experience. I will definitely keep recommending this shop to my family and friends. I will gladly come back again if I ever need to. read more

Caliber Collision - Body Shops Near Me - Pasadena, California

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Management helped me with a small fix on a walk in and didn't charge me for it. Took 15 minutes. Best customer service I have ever received and I will always go to Caliber Collision from now on. Highly recommend. read more

Manuel is amazing! I took my car in to just check the undercarriage to find out what was wrong with it. Within 15 minutes he not only fixed it but handled it wonderfully well. They were very professional and did an awesome job. I will definitely be taking all of my cars back to them and recommending them to everyone I know!! read more

I tend to post reviews on businesses that are really great or sadly lacking. Happily, today, I have just finished working with Jordan Ware at Caliber Collision. Jordan provided truly above and beyond service as I went through the process of having some bodywork done. He kept me perfectly informed on timing, cost and then delivery back to me of my truck. Caliber Collision has a lot of affable smiling people. You don't get the impression you're being run through a professional predatory process as many of the dealerships can do to customers. And the finished product...beautiful. As it turned out, my insurance company also likes the work of Caliber Collision. So it all worked out. But, I have to say, the combination of Jordan Ware, and his employer Caliber Collison, left me with a sense of having dealt with some honest and efficient people. They help take the sting out of why you go to a collision center in the first place. read more

Job on my car was great BUT public relations dept was horrible, I was told it'll be all done by 7 days the longest and they will contact me . NO ONE EVER CALLED and when I called on the 7th day , was pushed from one to 2nd to 3rd person waiting on the fone !!! THEY ARE VERY DISORGANIZED!!!! told me will be ready the next day and will call me . NO ONE EVER CALLED ME !!!!!!! When I called them again they said that because of cooler weather they couldn't paint because the paint cannot dry, and it will be ready over the weekend, and they promised they will call me on the following Monday when the car is ready. AGAIN NO CALL FROM CALIBER !!!!! So again I have to call, and after passing me to two people the second person finally said Oh yes your car will be ready in a couple hours. This is the most terrible auto body shop I have dealt with and I did tell Mercury Auto Ins not to use them again. I will definitely NOT recommend anyone to use them if you can help it. read more

HUGE shout out to Omar at Caliber. My neighbor backed into my car and left some pretty big scratches along the back wheel well (some up to 12" long). Took it into Caliber for a quick estimate and after looking at the car, Omar said he would be able to buff most of the scratches out- FREE OF CHARGE!! It literally took him less than 10 minutes and he got 95% of the scratches out.. there was just one tiny spot left that needed to be painted, which he gave me an estimate for (ps the estimate was about 30% lower than an estimate I just got down the street!) A+++ customer service. They just earned a customer for life. read more

Went to caliber Collsion for an estimate to replace my taillight come to find out it was a special light bulb that was out and Anthony Ramirez replaced it for me as a customer courtesy , this place is awesome 10 stars all the way thanks ! read more

I see many reviews mentioned the great customer service and there is no question Caliber knows how to take care of their customers. The one thing that really impressed me was the quality of the repair work. Second to none. read more

Always super responsive, transparent and helpful! They work great with my insurance so the whole process is very smooth!

I brought my Honda here to get an estimate on my rear car bumper that had paint pealing off, from the last auto body shop who had done a very bad paint job on it to repair deep scratches. I was anxious, but you get what you pay for. Alex helped me through the repair process. He was very knowledgeable, professional, fair and focused on following cleanliness and infection control during this Covid pandemic. It took a couple of days, and my car looks brand new again. Thank you Alex and Caliber Collision for a great job well done. Sandra C read more

About 2 years ago, I brought my VW back to Caliber because they did the original repair on some flooding in the passenger side of my car. At that time, the sunroof drain was plugged with debris so rainwater soaked the carpet. I liked their original repair because I could not tell that it had been repaired... there were no smudges, misaligned parts, etc. The cost of that original repair was shared by my insurance company because the drains should not have been plugged with a new-ish car. Since then, I have maintained the drains by pushing a bicycle brake cable through them. But this month, the cable got stuck. I could not pull it out. I went back to Caliber and they estimated the cost at about 2 hours labor, explaining what had to be done. The rubber drain hose had grabbed onto the cable. Everything sounded reasonable to me. I met the same technician who did the original work and who would fix it this second time. So I signed up for it, expecting to pay the full cost with no insurance claim. I came back at the end of the same day. They brought me the car, showed me the cable they had pulled out, and handed me the keys. I was completely surprised that the cost was, shall we say, a VERY SUBSTANTIAL discount from what I expected to pay. The repair was nice and clean again - I have no complaints about the work done. Is there room for improvement? Yes there is: The young lady receptionist speaks fast and quietly, and I have to ask her to repeat herself often. I have only fair hearing and they have these Covid protective plastic panels set up between customer and receptionist. That is my one complaint. I feel that they offer service reasonably promptly. With nobody else in the waiting room, I waited maybe 10 minutes to see a service advisor. It would help if the receptionist would let the customers know what what is happening while entering information during my wait to see a service advisor. I waited a few hours to test the drains before writing this review. They work fine. read more

I took my car to caliber collision due to rear-end accident I had. Thanks to the service advisor Richard Hurtado who made sure the repairs were done correctly in a timely manner. I'm thankful for the professional work done on my car. read more

My dad asked Anthony the manager if he could put in my headlight assembly for my car. Anthony said they could do it for much cheaper, since my dad had been there before and had a few issues with his car repair at caliber collision. I bought my own headlight assembly and tried to do it myself, so having caliber put it in for me really helped. I brought it in and Chris, who was standing in for Anthony, made sure it was done within 30 minutes. And the headlight looks great! read more

My car was hit, I took it in for an estimate, which I received very fast, picked a day to drop off my vehicle was told it would take about 3 days got a call a day earlier that my vehicle was ready. My bumper looks great. read more

Excellent service. Car delivered faster than promised. 11 days start to finish. Excellent communication via text throughout. Car was returned to me sparkling clean and looking better than new. Highly recommend. read more

Caliber Collision - Body Shops Near Me - Pasadena, California

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Took my vehicle in after an accident manny took great care of me! if it happens that I need these services again i will be coming back! Overall Everyone was super friendly and helpful! Thanks! read more

A great overall experience - the front desk and Richard were helpful and fast, even during a busy Monday morning rush. Things I really liked: -Frequent repair updates through a "pizza tracker" style website called Carwise that were sent via text. -Quick and to-the-point email responses from Richard when I had some insurance concerns. -Car was finished 4 days ahead of schedule and looked fantastic, really treated well with some TLC. Thank you to everyone at Pasadena Caliber! read more

Nice enough place given the circumstances. Paper work was ready, I didn't have to wait too long at all. The young women at the front desk was nice and caring regarding the fact that I was needing to get to my car and take all my personal items. They let me gather my things without someone standing over me waiting around. read more

Friendly service and great communication with representative, Coral! Very happy with the results, would definitely recommend this shop!

If your car needs repairing, Caliber Collision on Walnut in Pasadena has the best customer service. I originally went to them via my insurance company. they repaired my car quick and it looked brand new. My husband took his car and he had the same amazing experience. someone damaged my sideview mirror and I took it back to Caliber Collision and they swiftly repaired and and painted (on the house). I am so excited that they are here to serve their customers with excellent service. I will always come here first for any repair for my car. read more

I am very happy with the repair work and with the customer service. My service advisor Anthony Ramirez was great and went the extra mile. I definitely recommend this shop. read more

I've taken my car here in two separate occasions and they've done a great job! They keep in touch constantly with updates.

Dropped off car Monday,I was assured it would be fixed by Thursday same week. Car was not ready till Monday following week. No updates given and closed all weekend. Required me to pay for 4 extra days in a rental. Had to return the car the same day I picked up due to warning lights on dash. Aggressive attitude by manager when I returned for dash lights. I was sent to this place by Mercury Ins. Will be changing my Auto Ins to avoid retuning to Caliber in the event of another fender bender. With all the choices for auto body work, I will not be returning. Workmanship on car looks good, but customer service at this place is lacking. Caliber F@#$ed up the blind spot sensors on my car and told me to go to the dealer to fix. read more

DO NOT GO TO HERE! They just want to OVER CHARGE YOU! I have a Mercedes c300 with little damage on the front grill. The front bumper is totally fine. I went to the shop and ask them can they fix my damaged front grill, they told me they can do it in one day. When I said I have the brand new grill from Mercedes, then they turn their altitude 180°. They told me that they have to remove the whole bumper and also the head lights. The labor will cost $250 without tax! And there even a "manager" comes out and try to teach me about my car! I took the car away from them and went to another body shop just down the street. They only use 30 min to fix my car and only charge me $40 for it! FOLKS! DO NOT GO TO HERE UNLESS YOU DONT CARE WHAT THEY DO TO YOUR WALLET! read more

I experienced what I thought was a catalytic converter theft and it turned out to be a resonator. Anyways, I brought my Jeep here to get a replacement and all I have to say is WOW. From professionalism to keeping me updated through thorough communication these guys ARE AMAZING. Never once did I think I was getting the walk around or ripped off. Everyone here impressed me and I will return for future repairs and will highly recommend this place to anyone in need of car service. Oh and they also cleaned my car and made it look brand new... why would I want to go anywhere else after service like that? Great job! read more

Caliber Collision did a great job repairing my BMW following an accident. The repair looks flawless. They worked with our insurance company and made the process easy. read more

Richard was great from the moment I came in to the moment I picked up my car, his customer service was excellent! I brought my car in to repair my back bumper that someone had scratched and their insurance was covering. When I showed Richard the damaged bumper I also mentioned that my front bumper also had a scratch (unrelated to the other damage) and he said he would take care of it at no additional cost to me. That's when he gained my trust and sure enough, he did just that. When I picked up my car, it was like new again. They did an excellent job and didn't charge me extra for my front bumper as promised. The new manager was also very kind and introduced himself to me and asked if I had any issues along the way which I didn't but it was nice he asked. I would highly recommend this place and come back to them if I had to. read more

Great professional service. The staff has been accommodating and the work is flawless. Would highly recommend to anyone who need to get their car's body fix. read more

The worst experience ever with a body shop. I dropped my car off and after not hearing from them for 9 days I call them for a status. They tell me my car is aluminum and they cannot fix it. Why not tell me that when I dropped it off? Or when I registered the car online? read more

Can't say anything negative about Manny and the team at Caliber on Walnut! He was very professional and efficient throughout the entire car repair process. He gave us a few different options to repair front end damage on our car so we could pick the best option for us. Thank you Manny and Caliber Collision. read more

Would have rated 5 s if I could explain about 25 miles extra/discrepancy from the mileage I turned my car in. My car was kept at the shop for 4days. Love the work they do, the friendly staff and the discount I received as health care provider. read more

I just wanna say that im very grateful that got the privilege to have Anthony as my service rep. This guy went above and beyond for me and me my experience at this collision center respectful and smooth. To anyone who gets to go here: ask for Anthony. He'll treat you with respect and make sure that your car gets back to the rhythm of your life 10/10 would recommend anyone here and would highly recommend talking to Anthony! Shout out to Anthony and his car specialists for taking care of my car! read more

2013 Honda Accord broken passenger side view mirror and scratch up fender. Took it there and got it back looking brand new! Great staff and very responsive text messaging to the customer! read more

What a marvelous experience. My car was fixed in record time and I was treated like royalty. So much better, faster than going to the dealer. read more

Caliber Collision is an excellent auto body repair shop. the team is friendly, accommodating and easy to work with. Vartan and Manuel treated me with kindness and respect and the repairs were done impeccably. I will take my vehicle to them every time i need a repair in the future. read more

I came to Caliber Collision with a severely damaged driver's side mirror. Manuel's diligence in helping me get the best deal possible was invaluable. All of the staff I encountered were kind and went above and beyond. The work was not only impeccable but was completed in a very timely manner. Highly recommend this location! read more

I had to use Caliber Collision in Pasadena, as it was a certified Volkswagen re-pair shop and I was not disappointed by the service. I brought my 2015 Volkwagen Jetta SE in after an accident had damaged the driver-side rear door, wheel, and fender. They took in my car and were able to get $5,000 worth of damage replaced and re-painted in less than two weeks. Patricia, Alex, and the staff is incredible and truly made it an easy experience. Anytime someone gets in an accident, there is this feeling of up's and down's of having to get your car repaired and sometimes having to pay more than expected or having issues with the insurance company regarding payment. The Pasadena Caliber Collision team made sure to get everything squared away with the insurance company so I did not have to deal with it. After I picked up my car, I had issues with my battery dying on me as well. The first time starting my car it did not turn on and required a jump. A couple of days further it happened again. This time when I was at work. I thought it could have been that they left a light on (they replaced my door) and that could have been what killed my battery. Rather than going back and forth, Alex and his staff drove out to my house in Valley Village to give me jump. He then told me to come into the shop and they would take care of the issue. To my surprise, they replaced my battery with a brand new one. I can definitely say this is the best auto body/service shop/etc. that I have ever encountered. Hopefully I won't have to return (knock on wood), but if I do I know where I will be taking my vehicle. Thank you Alex, Patricia, and the Pasadena Caliber Collision team for all you did. It is very much appreciated and I am very thankful. read more

Jordan was very helpful and the location was super friendly. I have a lease and needed to get some scratches buffed out before turning it in. Jordan did it on the spot! Its always important to find car repair places that feel comfortable and friendly... where you don't feel swindled. I would definitely recommend this place. read more

USAA suggested that we use Caliber for an accident with the family minivan. The experience has been horrible and still ongoing. - First it took 10 days to get the estimate. - Then it took 3 weeks longer that the projected time. - The communication on progress was frequent (automated system) by was actually always wrong. - Then after 6 weeks in the shop when we picked up the car there was new scrape / damage on other area of the vehicle. - we found the workmanship shoddy. Bumper was loose, hood not aligned, used glue to put old pieces together rather than new parts. Been back in twice. - we have had electrical issues they deny are the result of he accident. Frustrating intermittent issue. - still waiting on parts to resolve glue Have that tow truck keep moving to some other shop!!! read more

I just had to give a positive review for Anthony and the receptionist (Anthony told me, but I forgot her name!). Anyway, when I dropped off my car it was not a pleasant day after dealing with a hit-and-run, however Anthony and the receptionist made me feel so comfortable and taken care of. They were both so kind. After that experience, I wanted to give a positive review, but then once I picked up my car Anthony knocked the service out-of-the-park again! He explained how he researched the best option for my car and saved me from the insurance totaling it. I am so thankful as I love my car. Anthony gets extra points for truly showing he respected my commuter-car. That means a lot. Also, thank you to the mechanic for making my car feel like new again! I appreciate all of you! read more