Matt was fantastic. They took great care of me. Use Ford parts. Received the truck back in better shape than it was New I would highly recommend them! read more

I brought one of my vehicles here when it was Reed's and had a great experience.. I can not say the same this time. They had my car for 2 weeks, never once communicating to me what repairs my insurance approved, what was being done, or when it would be finished. I never even signed paperwork to approve any repairs. When I went to pick it up I could immediately tell where they had painted or did the clear coat because nothing was blended to the adjacent panels or the trim. They sprayed the doors but not the door handles. There was a lot of little dimples on the two rear doors, which they said was from rock damage, but instead of addressing those areas they just sprayed over it. There were a couple new dings in the new paint. They also scratched the tint on both of my front windows. A piece of one of the interior door handles was just laying in my back seat. On top of all that, they stole every single quarter I had from two full change containers and the loose change in my center console and left all the smaller change. They didn't even try to make it less obvious that every quarter was gone, like I wouldn't notice?! I couldn't believe it! I brought all these things to the attention of Joe, the service manager, who said they would need my car back to fix everything. He said I would have to take my car to get the tint re-done but that they'd pay for it. His response to the theft was shrugging his shoulders and saying that they could maybe look at the cameras, not that they would actually look into it or that any action would be taken. Doug, the general manager, got involved and gave me $20 out of his own wallet. Although I appreciate him trying to make it right, there was still nothing said about them finding out who was responsible, which told me they are okay employing people who would steal from their customers. Totally unacceptable! Reluctantly, I brought my car back for a second time..they were supposed to have it for a week to give themselves enough time to complete the repairs but failed to make the reservation for a rental car for the agreed upon day. They rushed through everything in 4 days so they wouldn't have to pay for the rental through the weekend. I asked that they at least buff the areas that weren't painted to try and help everything blend together better, which they agreed to. They actually ended up painting some of the trim and the rear panels, which I do appreciate. There were multiple large areas where the clear coat was scratched/scuffed, where something abrasive was used, which wasn't there the first time. A couple of my emblems were removed and put back on so the adhesive was warped and they didn't lay flat like they're supposed to. I brought my car in a third time for them to finish what they should have the second time and to replace the emblems, which they did. The paint looks horrible. I'm still noticing areas where the clear coat is scratched and there's marks throughout the paint on all the panels that look like they're from some sort of rotary tool. (Hard to describe but I tried to capture it in the photos) Overall, I appreciate them doing the extra work on some of the trim and a couple of the panels, but there were just too many things that went wrong for me to be able to say I'm happy with my experience and I'm not at all happy with the final look of my vehicle. It took them multiple times to correct their own mistakes and they still couldn't get it right. I feel like there's too much carelessness and cutting corners which leads to shoddy work. Maybe they don't anticipate people actually checking to make sure things are done correctly, I don't know. I didn't expect perfection but I did expect the work to be done right which I don't think is unreasonable. I would not recommend this shop but if you choose to bring your vehicle here please don't leave any change or anything of value in it and manage your expectations. read more

Caliber Collision - Body Shops Near Me - Redding, California

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My experience with Caliber started off rough to say the least. I gave them my 2025 Ram 1500 after a valley oak branch had fell on the front fender. They had my truck for 2 weeks and told me it was ready. I went to pickup my vehicle and there was over spray all over it, a hair underneath the paint, and the color did not match. I was pretty frustrated and called them and let them know I was unhappy with the job. When I spoke to Joe when I picked up my vehicle he told me that it was the reflection on the paint and that's why it didn't match which was completely untrue. I gave them my vehicle and they called .e the next day and told me they "fixed" it. I was highly upset and called my insurance company to let them know what had happened. I got a call from Joe stating that I needed to pickup my truck because it was done. When I talked to his regional manager I let him know that I would be unable to pickup my vehicle due to me having surgery the day after dropping off my truck. Now my irritation level is through the roof at this point. I called my insurance company and told them I was going to pickup my vehicle to have it done somewhere else due to the unprofessional staff and poor job performance. I finally got a call from Doug Reid. Doug was extremely professional even when I was highly irritated. He said "Please let .e make this right for you." so I decided to give him a chance and Im glad I did. Doug is a super down to earth guy with good work ethic and a good heart. He fixed EVERYTHING on my vehicle and even did more than needed which I was extremely happy about. Needless to say Doug Reid is the man! read more

Caliber is by far the best collision facility around in the Redding area. They have the same owner Doug Reed of Reeds Autobody and Paint as the GM, also the same great techs that was there when Reeds owned it. The attention to detail is unbelievable and my car is detailed to the 10's read more

Great staff. Excellent service. Good quality work. Repairs are warranty as long as I own the car in any of their 1800 locations across the US. read more

I had a tricky out-of-town insurance claim that several garages before Caliber weren't able to help me navigate. The entire Staff at Caliber Collision were incredibly helpful, but Matt specifically went above and beyond to provide amazing, communicative service. After feeling like other shops had taken advantage of me, it was wonderful seeing Matt and the team's commitment to reaching a good outcome for my vehicle. They truly went above and beyond. read more

As long as Caliber, that took over Reed's that has been in Redding for years, keeps the excellent employees like Matt and others and sticks to ethical business, we will always recommend this place! Excellent, honest, efficient care of our car. We thank them for the quality of work and their expertise. Bravo! read more