The whole staff were all amazing and made my experience so easy? Definitely recommend!

I took my Mercedes S550 to Caliber Collision to repair the quarter panel due to an accident. AAA Insurance was paying for the repairs that totaled $5,800 which was way too much. Upon inspection to my car I noticed the body work wasn't straight. There was a missing molding on right side that was there when I took it to the shop. Unbelievably it took three times to get it right. When I picked up my car I noticed the rear bumper was damaged and pointed this out to the General Manager. They took the car back in and removed the bumper to paint it. That took 3 days. After that I picked up my car and while driving my dash board lit up with the ABS/ESP lights, Parking Brake light won't go off, and malfunctioning air suspension light. All of this was working before they touched my car. I called them and explained the situation and returned the car to the shop. They said they were not responsible for the damages and would not fix the problems they caused. None of these problems existed before taking the car to them. read more

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Good customer service, clean office helpful service workers, great communication. They did a wonderful job repairing my car after it was side swiped. read more

This place is the Greatest . I picked up my vehicle last Friday and it looks beautiful. I can't even tell it had been in an accident. The employees in there seem to be very happy . The office staff were excited , hooting and hollering in back . Keep doing what you do . Thanks read more

Caliber Collision - Body Shops Near Me - Riverside, California

Came in to get my window regulator replaced , I purchased it from Chevy and brought it in for caliber to install and the receptionist was the most welcoming and sweetest person. The technician who replaced my regulator was also professional, cool, and quick I was in and out in under 50 minutes. read more

Caliber Collision on 14th Street Riverside is outstanding. I brought my car there for some minor bumper touch up paint repair. They met me at the car right after arriving, then took the car to their shop and did the touch up job for free. I tried to pay them but they said it's on the house. Told them I thought it was a $500-1000 job and they said no thanks to the money. I was probably only there 30 minutes top. read more

This auto center is excellent! Right from the beginning, when we walked into the office, the receptionists had sweet smiles and were very helpful. Manuel Cruz helped us and was very professional! He gave us an estimate, but when they finished our car, it cost less, due to them not having to do what they were estimating! You don't see that much these days! Bottom line: i highly recommend Caliber Collison Center for their honesty, professionalism and for the great work they do! Our Lexus looks brand new! Be sure to ask for Manuel Cruz! read more

Great quality and great service. Would definitely recommend to anyone that needs auto body repairs.

Definitely recommend this place for service! They took such great care of my car! They were professional and very knowledgeable in the work we needed done. Keep up the good work! read more

Service was great, beginning and ending with Ryan, who took care of our needs. He led a great team to get our car back quickly and looking great. Highly recommend Caliber Collision for your repair work. read more

Cassie was a great receptionist at the front desk! Edgar the guy in charge of the body shop was excellent as well. Great service, Great Communication, gave me updates twice a week until my truck was finished and they finished fixing it earlier than promised. I was totally satisfied with the service and how my truck came out. It looks brand new like nothing happened. 10/10. 10 stars! Shout out to them!! Happy Customer read more

Worked with Jay. Amazing guy and got my car finished a month early ! Right before my birthday. I couldn't recommend any place better !

Some one hit my Lexus while it was parked at the Fish Grill in Redlands-- obviously left no note. Brought my vehicle to Caliber Collision on Indiana. Lexus of Riverside recommends them. I've brought my cars here before. Jose (Jay) Urieta kept me apprised every step of the process-- staging of repairs. He was amazing-- and my vehicle was completed quickly and it's restored beautifully! I will never bring my vehicle any other place but Caliber on Indiana. Thanks for such great customer service! read more

I had a great experience with my vehicle repairs. The staff at the Riverside California location on Indiana Avenue were extremely helpful, professional, and friendly! My service advisor, Edgar Zamora, was by far, the best service advisor I've ever dealt with when it comes to automotive repairs! He kept me well informed every step of the way. He fought to make sure I got the highest quality parts, and he made sure my repairs were completed properly and ahead of schedule. My car looks better than it did before it was damaged! Edgar Zamora made this automotive repairs experience a 100/10!!! Hopefully I don't ever need repairs in the future, but if I do, I know I'll be going back to Caliber Collision of Riverside, and I'll be asking that Edgar Zamora be my service advisor. He went above and beyond my expectations, and I am very happy with the repairs done to my vehicle! read more

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We had to travel 1hr to get to this location since they are Porsche certified. Michelle and Osvaldo have been really nice, helpful, and friendly. Definitely recommend this place for service! read more

Caliber Collision - Body Shops Near Me - Riverside, California

Service was amazing! Jay kept me updated throughout the entire process, and informed me of any changes on the portion of the repair I was paying for, and how the situation with my insurance company was unfolding. The car ended up coming out absolutely perfect! Would never know it has been an accident. Would recommend this shop for any collision repairs. Even if you have a crazy paint job they can get it back to immaculate condition! read more

beware, Caliber collision in Indiana Avenue ,Riverside damaged my front hood and tried to put it as total loss.fortunately I had pictures from accident and when I dropped it at the collision center. Be careful to get pictures and do not let them to touch your car before you document and go around the car with them.shady business read more

Armando is a great asset to this organization. I came in and saw him with a minor concern. He immediatly took my truck in and handled it with the utmost concern of my time. It is customer service like this that has earned me as a customer for life!! read more

Edgar, Oscar, and Bill took such great care of my car! They were very thorough, extremely communicative, and attentive to my needs. Although I live almost 30 miles away from this shop, the customer service provided by this team is top tier and I will always use this shop if I ever need body/mechanical work. Despite having numerous shops closer to me, I will always recommend friends and family to this Caliber location specifically! read more

Definitely recommend speaking with José (jay) Urieta! My car door had some issues, other shops were trying to overprice me but jay was able to quickly get the problem identified and fixed! Can't express how grateful I am for him helping me today! Thank you Jay! read more

great service and communication with the whole process! Was informed how long, what was needed and when i would proximity receive my vehicle. Great work! read more

This place is a joke. I took my SUV in for being rear ended and they installed parts upside downs. I was referred to Enterprise for a rental car. Then Enterprise proceeded to over bill me. This is my Second bad experience with Caliber Collision. Won't be taking my vehicles there any longer. read more

I stopped by just to get estimate for minor issue. It turned out to be best decision ever! Service Advisor Manuel Cruz greeted me and I was able to get issue taken care of in under 1 hour. His professionalism and knowledge really was a "10" ! Thank You! read more

Manuel from caliber worked to get my car repaired after I was involved in a minor collision. This location is convenient as there is also an enterprise rental car on-site. Manuel provided me with details about how the repairs would happen and the time frame. I also received calls and texts in regards to the status of the repair and the progression from start to finish. I have always gone to caliber for collision repairs and would continue to recommend to friends and family read more

Edgar did an awesome job. His assistance made me feel like I made the right choice. My truck looks beautiful, can't even tell the dent ever existed. read more

I had my nice new vehicle repaired at Caliber Collision on Indiana. The process went unbelievably well starting with my sign in. The administrative staff were very pleasant while being very nice and professional. I was very fortunate to have a technician name Mr Manual assigned to me. He was awesome. He kept me abreast with regular updates including phone calls when necessary. That was the best I could expect out of a bad situation. My car looks beautiful. Nate read more

Please do not use. Slow overchargers dishonest. They charged my insurance almost 10 k for a trunk replacement and repaint.\ who hoooooo....10 k just to replace a piece.\ warranty forget it. read more

When I mashed the front driver's side of my Subaru, I asked my dealership who they recommend for bodywork and they sent me to Caliber. It's no wonder that they trust their cars to this body shop. From the friendly counter service to the clean waiting area to the free popcorn, they hit every detail when you first walk in. Jay handled all of my intake and progress reports during the process. He was incredibly friendly and explained everything very clearly. One of the best features of Caliber's service is the daily text updates. Jay made sure I knew where my car was at every step of the process from the insurance paperwork to the order and delivery of the parts to the final touches before I picked up my vehicle. And speaking of the process, Jay ordered factory parts directly from Subaru (yes, my insurance is good and they approved all of the parts) so the car is back to its original look. The paint work is seamless and they washed her inside and out so it's like I just drove her off the dealership lot that very first time. It is always amazing when anyone who works with cars has such high reviews. Caliber in Riverside on Indiana Ave has earned every single one of theirs. So has Jay. I don't ever want to need body work again, but if I do, I'm going right to Caliber. read more

Edgar Zamora provided excellent service to us with the repair of our vehicle. On the scale of 1-10 he delivered an "11". Thank you read more

The work was completed without issue, even with the manufacturer shipping a bad part (which was quickly identified and rejected by the technician). The communication was outstanding; Jay kept me informed every step of the way and was always happy to answer any question I had. I recommend Caliber for any repair you have. They're good at what they do, and keep you informed the whole way. read more

Manny Cruz at Caliber Collision was extremely helpful, professional, and kind. I am very appreciative of him, he went above and beyond in the service he provided. Would definitely recommend. read more

First I couldn't find the google one to leave a review. I will look for it. Second if you are at a Collision company, I hope you are okay and sorry you are dealing with this inconvenience. It's not a name brand which speaks quality, but that of the employees which make the brand name equal with quality customer service. If you are fortunate enough to have Jay help you. You have won the Caliber Collision service person lottery. Jay went above and beyond, and those words don't even cover it. My review can't do justice how good of a job he did. I hope whoever is reading this review. I hope you get your life back on track asap and it will be done with great customer service if you get Jay. read more

Jay is a ROCKSTAR!! Not only did he keep me informed about progress almost on a daily basis, but he also got the work done and my car ready, almost two weeks before estimated time. Jay, thank you for being such an awesome professional with a deep sense of commitment to your craft! read more

Caliber Collision - Jay is the MAN! - Body Shops Near Me - Riverside, California

I want to thank Caliber collision for doing such a good job on my car I have a Subaru Crosstrek. I took it in this Monday and I got it back on Friday. My service advisor Edgar Zamora was very helpful throughout the entire process. I would recommend them as I have used them before and they do a really nice job. on a scale of one to 10 I would give Edgar 11. Thank you so much. Regards, Dave. read more

1st of all ..the opening time is nice and early. I went in ans met with Manny. Awesome service , extremely polite, professional and respectful. Manny took a look at my Benz, and said he would send me quote within the day, which was my choice , I needed to get to work. I received my quote and chose to go with them due to the professional service I received from Mauel. Manuel was very responsive to my many questions about warranty and price. The service and repai I requested was performed in a very timely manner at a fair price. I appreciate his honesty, integrity and his professional A class service. I will be using Caliber and specifically Manuel. Caliber is very fortunate to have employees such as Manuel on the front line who leave a fabulous impression of who and what a company should be. Thank you again Manuel, my husband and I are very very happy with your service, your pride in what you do and quality of work your collision team provided. read more

Where do I start. This place is just amazing. Got into another fender bender and this time was hit by a geico insured. Arrived here and Jay just took care of me as always. Excellent customer service, top notch quality and he makes everything painless. Jay and caliber, thank you always. -Edgar read more

10/10 service. I was extremely happy with Manuel, he was an amazing communicator. He let me know what stage my car was at, I am so happy that I took my car here. They took such good care of my car and I. I can't thank them enough for the warm welcome when I came to pick up my car! They are awesome here. read more

5 stars is not enough for Caliber Collision. Jay was my adjuster and I can't say enough about him . He was professional and kept me up to date on my repair and my car was ready when he said it would be . it was such a no stress process and my car was good as new. Also the ladies in the office were so helpful and friendly . Nice job Jay and Caliber Collision . I highly recommend them for repairs read more

Define would recommend Edgar. Second time coming in to get my car fix and never disappoints. He is always on top of what needs to be done to make the process smooth and easy. He also updates you and never fails to keep in contact when needed in the process. read more

I took my car to this location because of a sensor problem after work that was done on my car in a different caliber collision location. The manger took a look at my car and honored the caliber warranty. They asked me to come back the next day to leave the car at the shop. They were very professional and nice and they called an Uber ride for me after I dropped the car off and when I went to pick up my car. They kept me updated on the car status and it was fixed by the end of the day. The manager and the staff were professional, friendly, and welcoming. The environment in the store is very positive. Since the caliber collision has a warranty on their work, I didn't pay for the work done on my car. read more