Having to take my car for repair due to being rear ended had me pretty annoyed, but when I took in to Scott at Caliber Collision, I felt everything was going to be just fine and I began to relax abt the whole thing. Scott was very versed in his job and made me right at ease that my husband had picked the right shop to entrust our car of only 6 months. Having the rental car at the shop ready for me to drive away was perfect. And pick up was easy, quick and simple. I even left the rental with no hassle. I would recommend Caliber to everyone I know for body repair!!! Nicole Chase read more

Richard was very good at explaining anything found and I would like to thank the Employee who worked on my car They did a bang up job repairing and cleaning up after themselves it is always stressful to be down on a car when you count on them everyday - Threw no fault of my own this was my problem but they kept me in the loop as to when to expect the car to be ready and when they found problems - I would recommend them for any work read more

Absolutely DO NOT recommend Caliber Collision. My car was involved in a hit-and-run, and I specifically asked the shop to help me with the initial walkthrough because I wasn't sure of all the damages. Being a "direct repair shop" and instead of coordinating with my insurance, they repaired everything without approval and now are demanding I pay for work I never authorized. To make matters worse, there was zero communication between Caliber and my insurance so I somehow became the middleman and had to go out of my way to fix the situation they created. This added unnecessary stress and confusion during an already difficult situation. The lack of professionalism and disregard for proper procedure was shocking. Avoid this shop if you value transparency, proper insurance handling, and peace of mind. Do yourself a favor and take it to Raymond's Body Shop or somewhere else instead where they value customer service. read more

The service wasn't as good as I expected.I paid for the service upfront and we had to wait a few days to get it done.It took a couple trips before the service was complete. read more

Rear End hit in November and got it checked in Jan-March at Caliber. Front desk was fantastic with the help and assistance with paperwork and getting the rental car. Thank you! It's my first time and I don't know what to do or say, and I thought everything would be fine. I tried to address my concerns and I honestly didn't feel heard, or it could be that I know nothing about cars to say anything. SUMMARY: Problem 1) 1-2 week speedy fix, but caliber made a dent on my car so i had to wait another 1-2 weeks for them to fix it. Problem 2) They didn't let Enterprise know that they damaged my car so Enterprise tried charging me for the extra days I had the car due to Caliber. I had to call Enterprise to explain myself when they said they would do it.... Problem 3) i mention my horn/honk system not working and it was not checked. since it was not checked and not on the bill AMF declined to get it fixed. YES, I did mention it before my car getting fixed and no one did anything until after I took my car home. Problem 5) I was offered to come back in to check the horn after the bill was the submitted when my car was in there for 1-3/4 weeks already... ***Keep in mind, this is my first time doing this all. by. myself. Now. I. Know. Read the rest for detailed information. My bumper was fixed within 1-2 weeks which is speedy. I took a quick inspection of where it was fixed and found out that it was damaged by Caliber. I looked at their before and after photos that they took before fixing my car, and it was definitely not there before, so I waited another 1-2 weeks. They fixed it for free of course. I was advised that it may have gotten hit by a plow truck who was removing snow during the week/weekend... But how or why would my car be allowed to be damaged by it? I asked if I should take the rental car back and they said they'd take care of the car and rental. During the car rental period, Enterprise tried charging my card for the days I had it. In conclusion with this, Caliber never called them to inform about the situation. I had to. I called within a week to check the status of it and Scott, around these words he said "yes, we fixed and it looks way better than before because there was a dent there before" If there was or not, I know that the dent Caliber made on my car is way worse. Literal paint coming off of my car, and a whole 1-2 knuckle size dent added onto my car. It was not a good word choice for customer service. If it was dent beforehand, leave the conversation as it is because the new dent that was made was way worse. I only got to talk to my car inspector about 2 time and that was before fixing my car. During the visits after it was all with Lee, I'm grateful he tried to help as much as he can. I would've really appreciated if I spoke to the actual person working on my car, because everything would be direct, but Scott was always busy with another client. I believe that there should be appointments added for clients like me who can speak straight to my car inspector. Not that Lee was bad, but I felt like I didn't get all the information I needed. I did wait the second time for Scott to be finished with his client, and it took awhile to wait to him. I finished a whole phone call with AMF Insurance to speak about my car fixing report if that gives any ideas of how long the wait was. Lee advised me that he could pass along the message I had which he did. I got no call from Scott so I called myself to check on the updates on my concern. Which leads me to my other complaint. As I stated before, I know nothing about cars and this was my first time. I mentioned that my horn/honk system was not working BEFORE my car got fixed. It was never checked if it was triggered from my car accident or by something else. I asked the two times I came to pick up my car, and still no change or assistance on that. Moving forward to the phone conversation with Scott. He said that AMF insurance did not approve on getting it fixed because it may not have happened from the car accident and it was NOT reported. Mind you, I stated I mentioned this BEFORE getting my car fixed and again NO ONE bother to even check. Back to the conversation, Scott offered for me to come back so he could take a look at it.... I believe I stated my car was already there for 1-3/4 weeks now. How come it wasn't checked when I mentioned it about 3-4 times? Anyways, I just gave up. I said I'll call AMF and check with them in regards of the horn/honking system as I did mention it BEFORE my car was fixed. I don't understand why this was harder than it had to be. I am super disappointed how stressful it actually was. Maybe if the first dent wasn't there it would've been less stressful, but why do I have to mention something more than once and it still not getting checked? I hope I never have to go through this again, and that AMF can assist with my horn situation. read more

Caliber Collision - Body Shops Near Me - Roseville, Minnesota

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Worked on the HVAC equipment. They had issues and wanted it fixed right away to keep customers and employees happy. Manager was very knowledgeable and knew where to direct me. read more

Caliber Collision - Parking lot - Body Shops Near Me - Roseville, Minnesota

The service was done the Quality was more then expected value wasn't bad either i will be recomending this company to friends and family the employee that took care of the car really knew what he was doing Thanks CALIBER COLLISION and staff read more

Go somewhere else. They will fix one problem and not address another related issue causing more problems.

They were super great. Fixed my car and made it look brand new. Not only did they fix it perfectly but they did in less than a week, amazing. Thank you!! 10/10 recommend read more

This location has nailed customer service! Getting into an accident is already stressful. Calibur went above and beyond- smooth check in, updates, pick up. They did a great job in repairing my car on both accidents so of course I went back to them to replace my catalytic converter after it was stolen. Austin deserves top pay, he really knows how to make customers feel like rock stars. Smooth every step of the way at Calibur. They even finished the repairs sooner than promised! A++ from me read more

Great staff and service. Brought my Tiguan in. Got welcomed and walked through the process. Got a rental delivered from Enterprise. Told me how long it would take and phone calls if anything was delayed. Worked with my insurance and fixed the car. The experience went well. Would definitely recommend. read more

I was rear ended by a Ford F-350 pickup truck on the freeway and had extensive damage to my Ford Escape. I thought it was totaled. Caliber Collision was thorough and repaired my vehicle and it's good as new again. Tom was our service person that talked to me in honest language that a lay person can understand. He kept me updated by phone on the progress of my car. Jasmine at the front desk was also very friendly and answered my questions. They also practice social distancing and sanitizer was readily available, and they wore masks and followed the policy of having their customers also wear masks inside the shop. I appreciate that. My vehicle was ready sooner than expected as well. Thank you for making a stressful situation, a little less stressful. read more