I had my SUV repaired in May 2025 (approximately one year ago) at your North Mays location in Round Rock. At the time of pickup/checkout, it was noted that the trim on the right rear passenger window was misaligned. A technician attempted to correct the issue; however, the alignment problem persisted and, during the attempt, the trim piece was damaged. Additionally, the window has not functioned properly since that time. I was advised that a replacement trim piece would be ordered, but I have not received any updates regarding this matter. I have since visited the location on four separate occasions and, each time, was assured that the issue would be addressed promptly and that the necessary part would be ordered. To date, I have not received any follow-up communication. I have also made multiple attempts to follow up via email and phone, including speaking directly with a manager. read more

Fixed my back bumper after being rear ended looks like new. Ross is the boss very nice and helpful staff I recommend this place for any car damage repair read more

I have used Caliber Collision on Mays st in Round Rock a few times and am very impressed with their work. They are very friendly and helpful and I would tell anyone in need of their services to not hesitate to reach out to them. read more

Coco Cruz Exceptional Customer service. Professional, courteous, and helped me during this difficult situation.

Mason did an excellent job of keeping me posted as to the status of repairs. Estimated time was supposed to be 2 weeks, however, it was completed a week early. Price, time, work completed were above my expectations! Great job! read more

So showed up My guy was out so I waited a bit since others are picking up his slack Took truck to another location to be scoped for hail damage Lots of people in and out We will see how the rest unfolds Once the estimate comes in to insurance read more

They over-sprayed the inside of fully loaded tan leather seats/ black interior Honda and I had to point out. They did not replace the side molding and left in the back seat. They broke a $2500 system and throwing around the subwoofer and messing with the wires. This car only needed to be painted. Then the owner tells me I was stupid for buying a $2500 system. read more

This place a freaking joke!!!!!! They said it was supposed to be a 2 week job.......here we are 6 weeks later! No sense of urgency at all. We have spend money on rentals and now we had to cancel a family trip!!!! We could've made it since they promise to be done today but just got a call that it won't be ready until Friday! At this point it won't surprise me if we get a call that they have to keep our vehicle one more week. Freaking ridiculous and don't even bother replying to my message you can keep your lame excuses to yourself....................it's Friday and guess what??? They still didn't finish my car!!! This place it's a freaking joke! read more

I worked with Progressive to have Caliber schedule the hail damage to my car. Because they were backed up for months, the first appointment I was able to get was for September 2021 (For the hail that happened in April 2021). On the day of the appointment, I dropped my car and got the rental from Enterprise next door. A month goes by, and I hear nothing. I get a text from Progressive that my 1-month free rental is expiring, and I'll have to start paying out of pocket. I pay for 2 extra days and then drop the car back. I called Caliber after a few days - only to find out that they haven't even touched my car because the part they needed from Hyundai wasn't available. Caliber didn't think it was important to call me and let me know if the part shortage. They then asked me to pick up my car and they'd call me when the part is available again. I go and pick up my car. Fast forward December 30th, 2021, I call Progressive to figure out the next step to get my car repaired, and Progressive tells me that they have closed the claim and have already paid ~$3400 for the repairs. I asked them who they paid it to - and they said the check was in my name but was sent to Caliber. Apparently, Caliber decided to cash in the check that was in my name without ever talking to me - for the repair that they never performed. Had I not called Progressive, I'd have never found out about it. Caliber is now saying that they have no time until June 2022 - and here I'm on the hook working on figuring out how to get my insurance money so that I can get the car fixed myself. I've had my fair share of auto repair issues, but I've never dealt with this kind of unethical practice. I hope Caliber actually reads this and corrects their business practice. read more

Caliber Collision on Mays in Round Rock, TX I have used Caliber Collision for over 30 years and they just keep getting better. Not only is the work sound and long-lasting but my last experience with Justin and Omar put this facility over the top for me. I highly recommend this facility to anybody who needs work done. My truck had extensive hail damage on all panels including my tonneau cover. I cannot see a single ripple from the excellent work that was done. This speaks extremely highly of the team behind the management and again I highly recommend them. But this time was different Justin and Omar made my long-term experience a dream. Not only are they there when you need them status was always available and given to me at the completion of every step. I always felt like I knew exactly where my vehicle was Justin was outstanding as a manager probably the best that I have had my opportunities to deal with and Omar as a customer service interface who you always expect to be good was also more than excellent. I cannot recommend more highly this organization and team. I would go back to them and we'll go back to them for any incident that I ever have need of. read more

During the Hail Storm in September my truck and wife's car had hail damage. My insurance recommended Caliber Collision. Went and put both of our vehicles on what they said was a waiting list. When I asked where were on the list, I was advised we were #70. To date we have never been contacted by this company. After 3 months of waiting and stall tactics from them, I took both Vehicle else where!!! read more

Great friendly service. Omar and his team have done consistently quality work on my vehicle over the past 2 years

I have had a vehicle in this shop for over a month now. I have reached out to Omar multiple times to update me on the status of the repairs. All I know at this point is they want to charge me $6500 for damages to a running board. Unfortunately instead of going there for an estimate first we dropped it off and they came back with that estimate. Crazy high! No one will get back with me from their company. I am unsure why it is taking so long or when it'll be finished. Unfortunately I am going to need to drive there from south austin to get a status update because they won't return my calls. All I need to know is when they will be finished and they are dodging me. read more

This is my second time getting my vehicle repaired with this shop and I have dealt with Brad which is a very nice guy. He is straight forward and the shop really gets the job done. The job should have probably took three weeks but he got the job done in 1 week. Even when I was frustrated about a few things he explained everything to me and it all made since. The level of customer service is amazing and they even offer you water which is a small gesture that goes a long way! Overall this is an amazing shop and I appreciate Brad for working through my issues and concerns! read more

My car went in for hail damage repair. They scratched the side of the car door and now they have to see when they are going to fix it. The GM has to approve the damages when these dumb fucks are the ones that did the damage while in their cars. read more

I had a very positive experience at Caliber. Mike Rodriquez took care of everything and kept me informed along the way. My son's car had hood and bumper damage from another driver while parked. Caliber dealt with the other driver's insurance and finished the work ahead of schedule. I will certainly return for any body work. Thanks Caliber! read more

Caliber Collision - Before - Body Shops Near Me - Round Rock, Texas

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My truck had some hail damage and I took it to Caliber Collision in Round Rock on North Mays St. Brad Ellis was my service advisor. Brad is very friendly and was very attentive to my every need. He kept me updated on the progress of my truck and when it would be ready. I highly, highly recommend Brad Ellis as your service advisor. Thank you, Mr. Ellis, for taking good care of my truck. Robert Salazar read more

After the September 24th hailstorm I had to wait a bit to call a body shop to repair the hail damage as the hail shattered the back window and I had to wait to get someone to come fix that. Called Caliber on 10-8 and spoke to Kevin. He was trying to transfer me to Madison who makes the appointments but after several tries she never picked up and he took my information. Said he would have Madison put me on her list to call me when they could get me in but it would be a while because of how many vehicles here damaged. In the meantime we were dealing with bad damage on our house and I did not check back - I figured I was "on the list". But my husband contacted several locations of Caliber last week for his car. Was told either they didn't have someone who could fix the damaged trim (excuse me - isn't this a BODY SHOP???) or they only had one person that did hail damage, etc, etc, etc. He finally got an appointment at one of their locations.......FOR JUNE! I called the Mays location this morning and spoke with Madison. Told her the date of my October call, that I had talked to Kevin and was supposed to be "on the list". She acted as if she was more or less blowing off the fact that I hadn't heard from them. Said she had just had a ton of calls. But I asked if I was "ON A LIST". She avoided that and said they were having customers bring their insurance estimates in, they would look at them and see what they could do. I asked why I didn't get a call instructing me to do this since I had called in October. Just simply kept avoiding the question and never apologized in any way that they HAD DROPPED THE BALL! The location on Sam Bass is making appointments for August! And when I called THERE she just sort of laughed about it. I called Classic Collision then as they are on State Farm's Preferred list. I have an appointment to get my car in this coming MONDAY! They did not ask to see the insurance estimate prior to making the appointment but did ask me to email it to them AFTER I had gotten the appointment all made so they would have it when I came. SO friendly and easy to deal with. We used Caliber a few years back for a car accident and they were wonderful. Not sure if EGO has gotten the better of them, whether their issues deal with staffing or just what. But that's it for Caliber for US. Take your business where it's appreciated. read more

I came here to get my car serviced. The receptionist was super friendly and very knowledgeable! They had a welcoming atmosphere and they were so efficient. Fast forward to the estimator, Robert! Wow! He knew I was going to have to pay out of pocket for a car rental and was determined to get my car in and out so quickly. He called me at least two to three times a day to keep me posted on the status of my car(in which I REALLY appreciated). He was very respectful, friendly, and professional. He got my Car fixed and out in two days! Wow! AND a special thanks to the Caliber team in the shop!! My car felt and looked like it was brand new! I highly recommend this location. They accommodate to your needs and give you excellent customer service! Thank you Robert and the Caliber Collision team! read more

We've been here a few times this summer. My parked car was hit by a drunk driver and my husband's car was hit downtown and the person drove off. These guys are great. Wonderful hospitality, friendly, lots of updates on repairs and they're highly recommended by USAA. Great choice to come here for all of our repairs. My husband got new bumpers on his Jeep and I got a new bumper on my CRV. read more

Caliber Collision - Body Shops Near Me - Round Rock, Texas

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Mike H did a great job! After getting another bid, he came in lower by not selling me something i did not need. He also went above and beyond in all areas of the service, communication and quick turn around. Thanks again! read more

Brad and his staff are amazing! Very friendly from the start. He went above and beyond to get my car in and out in a timely manner. I'm talking same day!!! That's incredible. I highly recommend going to Caliber Collision in Round Rock. My car looked like it never was in an accident. Beautiful work. The service doesn't get any better than this. I won't go anywhere else for repairs!!! read more

Great service and wonderful communication. My car was fixed on time and looked great.

In a bad situation it's great to have people you can count on. Although I've used Caliber Collision several times - my most recent experience was by far the best. Brad went above and beyond on communication, organization and accommodation to our circumstance. I couldn't be happier with the professionalism, speed and quality. read more

Fantastic Job Mike and Vickie. Thank you so much for going to bat for us with the insurance company. My car looks great and the insurance company was held accountable! You guys are the best. read more

Long story short. Someone was texting and driving and they rammed into the back of my truck. I brought it out to caliber for an estimate. Keep in mind it was a cold rainy day but Robert McGraw braved the elements and checked out my truck thoroughly. He looked in all the nooks and crannies and was very communicative throughout the process. Ultimately the insurance company totaled the vehicle and caliber did not get the work. However, down the line, since they treated me with such class and consideration, this is the shop I will be going to. Despite the fact they did not get the business they treated me fairly and with the utmost respect. Kudos to Robert and the Caliber team for the awesome communication. read more

Overwhelmingly positive experience with this location (can't speak to any other location). Have had 3 cars worked on within the same month. All were repaired to m my satisfaction and on time. Communication was good. One of the cars was a friend's that I scratched up doing some off roading. I was convinced and ready for it to require a full paint job $$$. They could have done that. But instead they decided to try to polish it out on the spot. Thank goodness it worked well enough. Saved me much time and money. read more

My car had gotten into a small wreck where the drivers side headlight area and bumper had to be totally replaced along with a couple of other panels around the same area. I was expecting it to take up to two weeks and Jason had my car done in about 5 days. It was obvious by the amount of cars there that they were packed full and had plenty of work to do. Though they finished my car up so quickly and he gave me updates about what was going on with my car along the way. They even vacuumed out the inside of my car which was a pleasant surprise. Jason at Caliber Collision off of North Mays in Round Rock is fantastic and if you're ever in a tough spot needing your car fixed quickly by someone worth putting your trust in, GO HERE! read more

Wow...I am impressed! My 2013 Ford Explorer had been hit by a garage door... more than once. The entire team at Caliber Collision was outstanding. From the minute I walked in the front door, I knew I was in the right place. From the friendly & efficient customer service representative, to the estimator who was through and direct, to the fixers & paint teams and lastly to a great team effort to deliver on budget and on time. I definitely would recommend!!! read more

After a fender bender :( , my insurance recommended Caliber Collision. The Mays location was closest to my job, so I made my appt there. The receptionist was really helpful, I gave her my work hours and she booked me for the next day to bring it in for an estimate. I was in and out in less than 20 minutes for the estimate! Their body work is great, and all the work is guaranteed. I had no problems with them at all, and am happy to know that I can bring it back anytime if I find a problem with the repair work. read more

A friend backed into my front end, managing to spread the damage across the bumper, hood, lights and grill. His insurer recommended I go to Caliber. Yeah yeah, I said. I called up my insurer, USAA, which has my complete confidence after 14 years of incredible service. They independently seconded the recommendation. I have dealt with numerous body shops over the years; some as a customer, some as a bird-dogging car salesman during another life. In the past I have never had a completely satisfactory experience with any of these shops. It is the nature of the beast. The estimates never anticipate everything. Insurers constantly pressure to shave costs. Suppliers are suddenly out of stock, and you need to pay more elsewhere in short order. Pretty soon the work suffers, the bill goes up, there are no good excuses, and everyone's pissed. Caliber broke the streak. Everyone from the front counter ladies to the writers to the shop guys seemed obsessed with optimal customer service. My estimate took all of 20 minutes or so. I was updated by phone on the progress of my repairs every other day. On pickup my lifetime warranty was thoroughly explained and delivered. My car was brought out freshly washed and good as new. The work was absolutely flawless, despite the involvement of some high-end factory paint. They even repainted the passenger mirror I scraped up a few months back, gratis. Leaving without a gripe was such an unexpected moment I almost hugged the guy seeing me off. read more

Great shop. They have helped me over the years with several vehicles and the experience was always great. They do great work and made sure my vehicles were clean and repaired. Ross Kornilov took care of everything for me and went out of his way to make sure everything was done correctly. read more

We were conveniently left uninformed for 2 days and in that time, many options had not been presented to us, regarding the fate of the vehicle. Instead of thinking of our best interest, Robert moved the process quickly for vehicle repairs, although that was not the smartest option. The people here are very courteous, but be careful and understand your options. After I had determined what was going on behind my back, I was promised communication (a call back) from Robert, but never heard back. Not even once. Thank you. read more

I told the rep Michael Hernandez I wanted an estimate without body filler or bondo. He said I would have to talk to the insurance person. I said that is no problem I just need and estimate with no bondo since it is a new truck and did not have bondo or body filler. Well his estimate was emailed to me 3 hours later. When I asked him if it was with bondo he confirmed yes. I asked him again to tell me the price with out body filler! He said ok he will send it. I called the next day again asking. Michael Hernandez again told me he would have it by end of the day. Something about it was closed and needed to be opened again. I said ok no problem. Called again asked for manager. Was given Michael Hernandez. Still telling me I have to talk to the insurance person. Again I told him that is not a problem. I am trying to be a caliber collision customer. It appears callliber Collision has only the insurance company best interest in mind. It's been weeks and many calls and emails and I still do not have an estimate to have my truck repaired to the way it was before. It is a new truck. Avoid this company as they work for the insurance company not you. You are not their customers. read more

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Great experience with Caliber. They fixed my car 2 days ahead of schedule, did a great job on the body work, and they were professional and courteous throughout. I would definitely use them again. read more

Great communication regarding the status of my repair and what a great job they did on my car. Being a senior plus citizen and not good with new directions they offered to return my car to me and take the rent car back to the shop. Hap went the extra mile for me and I was so grateful and pleased. read more

Shout out for my wonderful experience at Caliber. I stopped by because I drove out of the garage with my hatch ajar on my SUV. Jeremy Wood was kind enough to get the slight scratch and paint off and even made me feel better by telling me it's common( I was feeling rather silly). Thanks again! read more

Fast, friendly and did a good job getting my vehicle back to me the way it was before we got backed into!

You know, I'm very pleased to be writing this review, because I was terrified of negative comments! Mike took excellent care of my vehicle and his team remedied the damage caused by someone else. And, I was being very picky because the vehicle is a 2017 and was in perfect shape prior to this.... anyway, thank you Mike. I hope Caliber's bad reviews are in your past. read more

So come to find out that after waiting almost 2 months to get my warranty replacement headlamp assembly (my vehicle registration has expired in this time) that they haven't even ordered my part. I am beyond frustrated with this situation. I'm filing complaints everywhere!! read more