The people were great, the repair was on time. Car was washed, waxed and looked like new. Would definitely go there again

I brought my car into this place as My insurance company highly recommended.. I went in I was told that I needed to make an appointment to have an Estimate, so I did I came back a week later, I came in they told me you don't have have a appointment... then they found it. The adjuster came Peter I gave him my key and sat down and waited for him (30 min), my dr called me and I answered Peter came out and called my name I didn't hear him, there was this older man sitting next man he told me he called your name but he seemed upset as he slammed the door! I went to the counter and asked for Peter, he came out and gave me estimate. (Clue#1) I set up my appointment to drop off my car to get my car done, they couldn't get me in for 3 weeks. About a week later I get a phone call from them asking would I like set up date drop off my car! (Clue#2) I drop off my car this guy Peter says it's going to take longer and it's going cost more.. I will call or email Everyday- bunch of BS My Panic Alarm went off I called him, he said I just sent you email... The day I was suppose to pick up my car, the time changed 8:30- 12:30, 1:30, 2:30, until 4:00 read more

I took my car here because my brand new car was rear ended. I was very devastated that his happened but thankfully the other party's insurance took care of everything and recommended me to this place since they have a Geico adjustor onsite. I brought my car in and they kept me updated throughout the whole process and when I got my car back, it was in top shape! They made my car even shinier, fixed all the scratches as if it were never there and cleaned the inside. I'm very grateful for this place because I was worried that they'd do a half job like other places usually do, but they really took care of my car so thank you caliber collision ! read more

I want to say thanks to the team down and caliber collision, they did an amazing job on my 08 Infinity coupe and left it real clean and spotless like new! I definitely want to give a big shoutout to Joseph the manager for making this happen in the best timing possible. I definitely recommend you get you vehicle done here! read more

Alexander was the best service advisor ever. This place Is the most professional group of individuals I have dealt with in a very long time. I help manage a large center of individuals and deal with customers all day every day. I strive in being the best. I was so impressed with this company. The car looked excellent and better than ever. He was so patient, caring and professional. Thank you I would definitely recommend! read more

My insurance company recommended Calber Collision. After receiving my estimate, I decided to roll the dice and take it there for repairs. I'm so glad I did as they went the extra mile to make sure I was happy, and beat their 14 day repair estimate by about 5 days, which was a pleasant surprise! The quality of the work seems excellent and it looks better than I expected. I have to give a shout out to their center manager, Joe Sanchez for personally making this happen. It was a good sign that I got a progress call after the first week telling me it would be ready early, and indeed it was. I'd recommend these guys to any of my friends who need a solid body shop. read more

Great customer service here. My mother had some minor damage on her 2008 Avalon that she was bringing in for an estimate. They took a look at it and offered to buff it out. They did and it looked a lot better. This was done for free and greatly appreciated! read more

Very Unsatisfied. No going back to Geico so they can pay for me to go to a real Body shop to fix the stuff that they screwed up! Let me also say, that I rarely leave a review for anyone, unless compelled by great services or in this case crappy service. Not sure there is enough space to write down how dissatisfied I was with the service. The repair for the accident that originally brought me there was fine. The repair for the damage that your company caused what awful and slow. The service from the counter was fine, but after I left is where it all fell apart. The communication was terrible. Your texting program sucked. I never got a call or a text from anyone to let me know what stage of the process my car was in. The only text messages I got asked me to do a survey. Every time I wanted to know what the status of my car was, I had to call. When the car was returned to me the first time. There were big footprints from shoes on the door and door Jam. There was a mat on the floor, but someone obviously put their foot on the door with dirt on their feet and didn't clean it off. The second time I got it, the girl on the phone told me it just came out of the wash bay. But when they pulled it around it was covered in dust. So obviously that was not the case. After they fixed the initial accident issue. I noticed that there where paint scratches on the driver's side of the car. Given that the car is BRAND NEW. I came in with 300+ miles on it and was only 2 days old. I know the scratches were not there already. The team apologized for it and gave me a rental and took my car back into the shop to get painted. Upon picking the car up on Monday, which was supposed to be done on Friday (which I wouldn't have known without calling), I noticed a few things. First, there was a random screw in the cup holder that I assume was supposed to be connected to my car somehow. The guy said it was a screw that went under the wheel well, and the tech must have lost it and put in a different screw then found it and put the extra screw in my cup holder. WTF? Also, when looking at the wheel well myself. I noticed that there was another screw missing where there was a hole for one. The guy again said, "Oh that's just a push pin, let me find one to put in there". Keep in mind that the car again is BRAND NEW. Doesn't give me the warm fuzzies to know that 1. There are parts missing from my car and 2. The guy that is talking to me is not as concerned that this is a BRAND NEW Car and that should be an issue. This is seriously less than professional work that has been performed on an issue that their team caused. Remember, it was only there a second time because their team scratched the paint when they had it there the first time. After that, I noticed that the paint job they did was not looking or feeling like the factory paint. Wasn't a mirror finish, and had a textured feel to it. THE CAR IS BRAND NEW!!! Not sure how many times I have to point this out but, I want my Brand NEW car to look brand new after leaving the shop, don't think that is too much to ask?! read more

OK folks if you need some body work done on your car and want it done right the first time... This is the place!!! These people actually have a conscience about you as a customer and a human being!! It doesn't matter if the insurance is paying or you are paying, you get the same 5 star treatment! Your vehicle is picked up in a timely manner, issues with regard to the damages are presented in easily understood terms and you are always treated with respect. My situation was much too complicated to put here, but suffice it to say that Desiree is a gem of a person and a true asset to this company! She has obviously earned the respect of her company as she was literally able to pull a couple of rabbits out of a broken down ol' hat! She went above and beyond what you expect these days with regard to customer service and as a result, Caliber has my vote and should have yours as well!! read more

I was referred here by my insurance since they're contracted with Farmer's. I showed up to my estimate on time but it took the person 15 min to come out and greet me. I've been waiting over an hour and the tech is still writing up the estimate. It's ridiculous that a simple repair estimate needs to take hours out of my day. Absolutely never coming here again. If I could give them zero stars, I would. Same your time and go elsewhere. read more

Worst experience I have had at caliber , I made an appointment for my side passenger mirror to be replaced and I called Friday august 2nd , they made the appt for Monday the 12th , came in on time for my 9am appointment and they tell me when I come in that they havent received my mirror yet and I asked them why they havent contacted me to let me know it hasn't arrived before I drove all the way there for my set appointment , Joseph Ricca was the one who was assisting me with my car and he said he didnt know until that day that it haden't arrived , then he assured me it would be taken care of on Tuesday and he would reach out to me . Then , I called tuesday he said it had to be cross shipped and they were still waiting for the other part and that it was unnecessary to make a new appt for when it arrived considering i made it clear i could only come in on a Monday or Tuesday. Then Joseph Ricca never called , emailed or left a voicemail to get back to me and it is now a whole week later still haven't heard anything I could not believe the disrespect this location has for their customers I have been to other calibers and have never had such a horrible experience like this before . I chose to take my business elsewhere and will never be returning to this caliber or referring this location to anyone. read more

Carlos Bonilla was an excellent advisor. Went in to get my car checked, walked me through the process and kept me updated while my car was being fixed. This was the first time I had ever taken my car in to get fixed because of an accident and was a little nervous but Carlos made me feel like my car was in good hands. The repairs were timely and I didn't have a single issue. The front desk people were really nice and accommodating. Would highly recommend . read more

I had a great experience with my auto repair. The shop was clean and staff professional. The car rental company was on site making the drop off and pick up painless. Alex, The manager had excellent customer service skills! I had an issue and he was Johnny on the spot. They treat you like they want you to be customers for life. My car was also cleaned and vacuumed when I picked it up. No need to go anywhere else! read more

OMG!!! Ranting, ranting, raving, raving review!!! This place is TOP OF THE LINE EXCEPTIONAL!!! From the very first encounter; on the phone with Jolynn, then meeting Carlos in person to take my car in, and finally ending with Jose who delivered my car to me while I was at work!!! People people, it doesn't get any better than this!!! These guys are phenomenal!!! They provide THE BEST CUSTOMER service I'd had, seen or ever encountered!!! And with no surprise, they are one of the auto body shops that my insurance company sent me to!!! Trust me, if you need any body work done... go to CALIBER COLLISION on Folsom Blvd!!! So happy!!! read more

Excellent customer service! We've had the opportunity to use their service a few times over the past few years and they never fail to impress us with their high level of professionalism. They communicate well throughout the repair process and go the extra-mile to satisfy. We will never use anyone else. read more

Shopped around and received 3 estimates to repair the body on my crown vic after I got in wreck. This place quoted me 3xs higher than other places. I could tell they were trying to rip me off. They must only deal with insurance agencies not real people. They just want your money :/ read more

I recently had some scratches repaired on my car. The staff was friendly and professional and I recieved updates on the status of repairs daily. My car now looks as good as new and the work was done in a reasonable amount of time. read more

We have had to use Caliber for our minivan in March and our sedan in July. We seem to find the inattentive drivers. Luckily, both collisions were relatively minor. Caliber was so easy to work with and very professional. They did excellent work in very short time frames. They made aggravating situations, less so. We can definitely recommend. read more

At first, they were really professional and attentive. Carlos the guy who gave took photos of my car told me he'd give me my estimate via email in an hour. I didn't get the estimate at all. I called two days in a row asking to speak with him but he "left early" every time I called. ITS IMPORTANT TO MENTION THEY HAD NO RECORD OF MY APPT FROM THE DAY PRIOR OR MY CARS INFO IN THEIR SYSTEM!!! I finally got an email from him saying he couldn't give me one because I had one from another place already and was very rude. I tried to clarify that if couldn't get an estimate, if they could just do the repairs and talked to me as if I was a dumb college student. I will never be returning here! read more

Awesome service. I mentioned I needed an extra day to pick my vehicle so I could get someone to come with me. Jason said no problem we can deliver your vehicle to your home. I was so surprised and very happy. To top it off this a vehicle is driven by my teenage sons, the vehicle came back so clean. I'll be coming back, hopefully not to soon. Great body shop. read more

I came to them with my side door not opening because I had a draw string of my backpack stuck somewhere in the door. They were kind enough to help me :)! read more

We had our Ford Fusion in for repair last month and the whole staff did a wonderful job. Thank you!

This place is not friendly at all. Also they are not honest and not patience. Fix my car, next day the same issue happens again; come back get fix, two days late same thing happens again......hard believe. read more

I was very pleased with both the body work and the customer service I received at this location. The entire staff went out of their way to make sure I was taken care of and worked with the rental car company to shuttle me back and forth. They were very accommodating to my busy schedule and all employees were very professional. The work performed did not stray from the initial estimate and they kept me very well informed about the status of my vehicle. Overall, I was very impressed and would recommend them to any future customers. read more

I've had to deal with auto body shops before and Caliber did it great job. My advisor Maria made sure I knew what was going with my vehicle and arranged to have her manager call when she was off. Caliber's association with CSAA made dealing with the claim process easier than I've ever experienced. FYI - if you've never dealt with a body shop before, faster isn't necessarily better. Getting parts of various materials to match is a craft. read more

I recently had to have collision work done on my car. My insurance company recommended Caliber. I took it there. They fixed it and did a great job. They are very thorough. My car looks great and drives great! I highly recommend them. Thanks Joe for the great service! read more

Incredible service combined with fast excellent work! These guys and gals are great. Don't go any place else!

First I should clarify. The actual body work on my car was great. However the service from the get go was the worst. Having oreviously owned a vet successful auto body shop I have to say u was beyond unimpressed When I came in they weren't expecting me couldn't find my claim I had literally just gotten hit they were dismissive very slow to let me know what was going on with the repairs. Office staff is u willing to work with you. Refused to help me contact the paying insurance company. Wouldn't let me leave without paying in full even though I was not at fault and they easily could have asked My insurance to contact the other insurance. We never once made the customer deal with the hassle when they were the one who was hurt in the accident regarding deductible's payment etc. it's unprofessional. What would've been professional is for them to help me through this process however my claim was not very much money so since I was very low level money they were unwilling to work with me. They refused to let me take my car and didn't really care about me or my situation, which is another reason for the one star. Additionally thy had someone sit with me to ensure I wouldnt leave without paying. Like a Warden in a jail. If you're looking for an auto body shop that actually cares about you and your accent no matter how small don't ever ever go here. They clearly care about collecting the money from their insurance jobs not their customers read more

Awesome service! They got my car back on the road in record time. I couldn't be more thrilled, and it looks fantastic. They made what could have been a very stressful experience totally easy. read more

Had a great experience with Caliber Collision. Had a minor fender bender with a minor that was driving their parents car, who ended up rear ending me. The whole process was hassle free and they took care of me like I was their only customer. Would definitely recommend them to anyone needing body/paint work. My car looks brand new. Thanks to jason and the guys. read more

Went in this morning for a warranty repair on my AC after a full rebuild last August in Orange. I was helped cordially by Lilly last week to process paperwork so my warranty covered all aspects of testing and diagnostics. She handed me over to the site manager, Joseph Sanchez, who explained all possible problems before beginning and even worst case scenarios. Once testing began their technician was able to get the system operating immediately after being without it for two weeks. Whatever had come loose was tightened, or miraculously repaired, and once again Caliber treated me with courtesy and respect. Thank you again. read more

I had such a great experience with Alex and his boss Joe. Alex was assigned to my car accident/repairs and was so organized and diligent about keeping me updated on the status. Joe his boss was ready to step in when necessary and they both treated me with kindness and respect. Fabulous experience. read more

I needed to bring my daughter's car here as per recommendation by my insurance... I have Geico. We were not satisfied of their work.... I will NOT USE them again! TERRIBLE SERVICE. read more

My insurance company sent me here after a minor accident that caused some front-end damage. Mike was very attentive and updated me frequently about the status of my repairs. They returned the car to me in better condition than it was before the accident -- even buffing out some other dings and scratches. I was very satisfied with my experience. They have Enterprise rentals on-site and everyone was very professional. I'm newish to the Sac area and didn't have a mechanic but I would take my car back here in the future if other issues come up. read more

I just left Caliber and they were grrrreat! It's all about customer service. Treat people with respect and dignity, be professional and explain things, that's what customer service is in short. Alex was great. Very knowledgeable, no games. He understood me, I understood him and my QX56 is back on the road good as new and I didn't even have to get a rental car. I really appreciate the straight forward honest but kind approach. Thank you Alex!! read more

After an unexpected hit and run I was left with a damaged car. My insurance (AAA) sent me to this Caliber Collision to repair my car, I trusted their word and took my car in right away. My arrival at Caliber is definitely one to talk about. Everyone was so welcoming and ready to assist all my needs. I was quickly assigned to Maria Murillo who was my estimator. She was amazing! She kept in contact with me the entire time and would update me on anything that was going on with my car. While my car was in the shop I felt that it was in great hands. On top of that, that same day I brought my car in for an estimate they asked me to leave it right away so they can get started on it. They went ahead and handled my rental car and before I knew it there was someone from Hertz rental car company picking me up. When it was time to pick up my car, I noticed some minor things that I didn't like with my car. One of my lights in the front that they ordered was a little foggy on the side (this wasn't their fault because they ordered it from a company), and there was a small amount of dust particles where they painted. After showing Maria what I noticed she right away said no problem we will fix the paint right away and will order you a new light. Within two days my new light was in the shop and I came back. This time I was greeted by Alex Lozano the central manager. He was great! He was caring, understanding, and wanted to make sure I was completely satisfied. He took the time to make sure my car was 100% to my satisfaction when I got it back for the second time around. I really appreciate his service and can honestly say he is a prime example of what a manager should be. Overall, the shop did a great job and I would recommend anyone to come here knowing that their car will be in great hands! read more

Terrible customer service. They also failed to find extensive damage to my car that dealership found later. They just don't care.

Terrible! I had a bad experience at the one on Folsom Blvd and would not recommend this shop to anyone. Problem after problem. Don't go here. You've been warned. read more

I want to give a huge huge five to Nick at Caliber Collision for going way beyond expectations and showing me the very best customer service! I needed a headlamp replaced (or thought I did) and he ordered it and had his crew tear apart my car at no cost to me only to find out that it was not the headlamp that needed replacement. He took the necessary time and was very courteous. I would recommend Caliber Collision to everyone and if I every need a body shop again, I will return because of their professionalism. Thank you so much Nick! read more

I had a horrible experience here. Everyone was very rude and I had many problems with them. They moved my car to another of their locations because the location I brought it to was too busy. At the new location they tried to quote me a higher estimate but I refused to pay it and they agreed to keep it the same. Then when I got the car back one of the headlights that they had replaced wasn't working. You would think they would check that before giving it back! I had to bring the car back and it took them two days to fix it and all they did was change the bulb. They never even called me to tell me they were going to have to keep the car overnight even though I had left a message earlier that day asking what the time estimate would be. I was stranded at work with no way home. I had already returned my rental car. They did reimburse me $25 for my taxi rides to am from work but this place is not worth the hassle. I would not recommend this place at all! read more