Niello Collision Center replaced all 6 piano black door trim panels (3 on each side) on our 2015 Passat Limited. The trim pieces had started to spider crack from being parked in the heat at Sierra College for 10 years. The Collision Center coordinated ordering replacement parts with the Niello VW Parts Desk. They had all the parts on hand when we dropped the car off. Our estimator also coordinated with the Body Shop so our car was worked on by a technician familiar with this particular rather tricky restoration. We dropped the car off in the morning and the job was completed the next day. Jeffrey Douglas was our estimator. Jeffery spent considerable time researching and making sure the correct parts were ordered and on hand when we dropped the car off. He worked closely with the body shop to schedule a convenient time and even inspected the finished work before we picked up the car -- we couldn't be happier! Outstanding craftsmanship, flawless work! This was a complicated job involving delicate chrome trim removal and replacement of the same parts around the window frames and door sills, which enclosed the piano black panels that needed replacement due to sun damage. Our 10 year old car now looks brand new. Thank you Jeffrey for your attention to detail; and, kudos to the body shop technician for their careful restoration. read more

I am pleased with the repair of body damage to my Mini Cooper and you cannot even tell someone ran into me. It looks perfect. Niello Collision was also helpful in the coordination of the rental car and its return across the street. Everything went smoothly. read more

I can't explain how good of a body shop this is. If you hit a deer or get a rock chip or someone hits your car. Everyone at this location is so unbelievably professional and so friendly. Special shout-out to Jeffrey Douglass, who has gone above and beyond any service level I have ever experienced in the automotive industry. I'll NEVER go anywhere but here for body work and either will my wife or our friends we tell. Thank you again. read more

Niello Collision Center is amazing! I got my car broken into, and they fixed my window. They even went above and beyond and fixed another dent I had unrelated to the break in! Jeff was especially helpful. I highly recommend this repair shop! read more

Niello Collision Center - Before the repair - Auto Repair Near Me - Sacramento, California

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I've worked with Jeff Douglass at Niello Collision Center twice after car accidents, and both times his customer service and communication were exceptional. He was supportive, clear, and professional during very stressful situations. On one occasion, I ultimately decided to sell my car rather than proceed with repairs, and Jeff remained transparent, helpful, and genuinely supportive throughout. Because of him, I have full confidence in this location and would return for future car needs. read more

Carlee, the assistant manager, worked with us to repair our 2024 Audi Q5 from the preliminary estimate to completion of the body work repairs. She was always courteous and communicative, helpful in telling us what service needed to be done, and able to explain the coordination with our car insurance company. The work on the Q5 was exemplary and looked like the original car when we purchased it. The time it took to obtain parts and do the repair was accurately described. We did bring our car to another body shop for an estimate and pricing at Niello Collision was competitive. Overall, our experience and final repair could not have been any better. Thank you, Carlee and the rest of the staff. read more

I had a wonderful experience with this business. I went few places to get car repair estimates, I got lower price from them, So I decided to repair here. Was planning for two weeks to get done. I got car back today, few days sooner. I had some money back than the estimate. The car was clean so well. I have my car for four years, it was first time to clean inside windows , was not by me, they did. I am very impressed how nice they treated customers, from beginning until end, they did as much as they could!. read more

Niello Collision Center - Wonderful job - Auto Repair Near Me - Sacramento, California

This place is absolutely ridiculous! Only 47 hours of work on my car needed to be done and it over a month and every single time I called they had no clue what was going on with my car whatsoever. Every single time all they do is lie and try to get more money out of you as much as they can. read more

My BMW was struck on the freeway with flying debris. I contacted Niello Collision Center and spoke with Ny who was very helpful. I worked with Alex at Niello and he was A+ throughout the entire process. This team made a stressful situation pretty darn easy. Thank you so much! read more

My Boxster was fixed like new and Niello handled all details I would highly recommend them.

We previously had run into some unforeseen issues and had some miscommunication with them but they were very considerate and took responsibilities. Situation we were in was nothing but a nightmare but they went above and beyond to accommodate our needs. Niello is a reputable company for a reason and I had the first hand experience. Thank you. read more

My car was damaged along the bottom of the passenger side doors, probably by an out of control electric scooter. Niello Collision was able to complete the repairs without having to replace the doors which reduced the repair costs substantially. Repairs were completed on time and repair costs were approved by my insurance company read more

Nice and clean business. Front desk lady was friendly. She listened to my concern and directed me to the correct person I needed to talk to. I had a door issue that when it opens, the hinges make a snapping sound. She took a look at it and took my car in their shop. She came back within 10 minutes and she said the mechanic made a minor adjustment to the wheel area. Since then, my door opens with no problem. read more

As a MINI owner for many years, I recently had cause to repair my 2017 Cooper due to a rear end collision. Of course I would not settle for any collision repair and I was validated with the service I received from MINI Collision Center. Carlee Sorensen and the crew took excellent care of my MINI, repairing it to pristine, safe and "just as good as new" with responsive communication along the repair process, working with the insurance company and Enterprise ( right across the street!) Sacramento Arden Way Car Rental. read more

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110% Satisfied with the repairs, communications, and the quality of the attention to details, Awesome services model! I hope I never have to return, but if I do, I know I'm in good hands! Jeffrey Douglass and Staff - You have my No 1 Vote for Great Quality Service! Thank you. Buddy S read more

Niello Collision came through for me when I needed my side mirror replaced. It was easy to make an appointment and the service was friendly and efficient! They had my car done in no time, I was very pleased and would use again. read more

The Niello team worked on fixing a bumper of my X3 after a minor front collision. Took a bit longer than estimated, but in general the service and the quality of work were great. read more

My mom has a slight chip and dent on her mini cooper. I'm aware it's an awkward spot and it needs to be repainted but the pricing was ridiculous. Parts were only about $300 but they estimated $6000 for repairs. Found another guy and he did everything perfectly for less than a quarter of a price. Dealerships are a joke. read more

Niello Collision Center - Auto Repair Near Me - Sacramento, California

Took 5 weeks to fix minor repairs. No communication with me. Fixed things I specifically told them not to fix. Very disappointed. Went with niello because of their reputation. They didn't even clean the car read more

Carlee Sorenson was amazing and Provided excellent customer service. Carlee's team did a great job on my 2024 GTI. I highly recommend working with Carlee Sorenson. read more

I worked with Jeff at Niello and had a great experience! Communication was on par, service was efficient and high quality, and the repairs made my car look shiny any new again. I even got my car back much faster than I had anticipated. I highly recommend Niello Collision Center to anyone who wants to get the job done right. read more

Niello Collision Center - Damaged car - Auto Repair Near Me - Sacramento, California

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Here is some context based on my situation. My car was dropped off on 3/13 and my rental was picked up at enterprise the same day. I didn't receive any updates so I had to call on 3/20 (The receptionist said Jeff would call me back but I didn't get a call back that day, which was not a big deal). I called again on 3/21 to get updates on my car. Per Jeff, my car would be finished by Monday/Tuesday 3/25-3/26. I called again today 3/25 and spoke with a receptionist again who spoke to Jeff who stated that the repairs would be pushed back to Wednesday 3/27. I told them this would be a problem because I work Wednesday and itll be difficult for me to even pickup the car during their normal business hours since it is a weekday. I had made sure I was off on Monday/Tuesday so I would have the time to pickup my car on the date I was given originally. As a full time employee, it's already hard enough to get two weekdays off like that. The car will have been dropped off for 2 weeks now if I were to wait until 3/27. I told them as well that my reservation for my rental would expire on Wednesday and that the enterprise employee said any additional days after 3/27 will have to come out of pocket. It's hard to trust what Jeff told me because the date keeps getting pushed back. How am I supposed to know they wont push back the service even further past Wednesday and then it starts coming out of my pocket to pay for my rental? I am unhappy that a date was given to me and that my car wasn't finished by the original date I was told and thats why I am writing this review. read more

Niello Collision Center did a great job with my Audi e-tron! Replaced the rear bumper after the vehicle was rear ended. Friendly service, and they know their stuff. read more

Outstanding service. Process was smooth and worked with insurance company with no effort on my end. Jeffrey Douglass was a pleasure and he was great; continually updated me. Upon completion of the repair, he coordinated with rental company and made arrangements for them to pick up rental from collision center. If I'm unfortunate in the future, no question where I will go to get my repair. read more

The Niello Collision staff is simply EXCELLENT! They were able to work with the insurance company, acquire the needed parts, keep us updated while repairing our BMW X3 in records time - THANK YOU Rachel, Mike and team - WE REALLY APPRECIATE YOU AND WE RECOMMEND YOU TO ANYONE who has a high-end vehicle that needs emergency repair. - DS read more

They were very good on timing and very accommodating with my availability They also delivered ahead of schedule read more

So, I am one of those people who never complains, let alone write reviews. If I am not satisfied, I just never return to the place of service. However, this experience is so special that I feel the need to let express myself. About a 2 years ago I sent my exotic over to Niello to have insurance covered bodywork performed, got it back and it would no longer shift in REVERSE. Below are a list of facts: 1. Sent to Niello because they are supposedly experienced on how to handle the nuances of exotics. 2. I get a call saying the vehicle is repaired but is no longer shifting in reverse. (shifted fine till they fixed it) 3. I am told by the service guy to send him info regarding repairs and keep them posted. 4. I send my vehicle to San Jose to a mechanic I trust to determine the cause. 5. My mechanic tells me that whoever tried to move the vehicle did not put it in reverse correctly more than one and broke the reverse engage gear. 6. I have him fix for almost $2k, while at the same time messaging my service guy about it. I get 0 responses. 7. I finally give up and show up at the service shop. There the service guy greets me and takes me to his manager. There he admits that he never forwarded my complaint to him. 8. The service manager tells asks me why I did not send the repair info to them (a little odd) and to email him and he would get back to me right away. 9. It has been over a year now since that conversation, nothing but crickets..... 10. I wont name names because it is not the right thing. But there are only so many people at NIELLO COLLISION CENTER. NOTE: I accept complete responsibility for the fact that I should have been an ass and refused to pick up the vehicle till it shifted into reverse. I am too trusting, another one of my character flaws. read more

It took 6 weeks for this collision center to get the repair done on something that was minor. What was the most frustrating about the process is that there was no communication and date of completion kept being pushed back. Staff would not return calls even though they said they will on the same day. We had to call to inquire about work progress just to find out that work was not completed again as planned. We had to pay 2 weeks out of our pockets for our rental car because the work kept being dragged on. If I have a few advice for management and directors, it would be: if you do not have enough staff to do the work, please hire more. If you know there are a high amount of cars being worked on already and there might be delay in work completion from the beginning, maybe informing customers about it.l would make your clients less frustrating. They would be informed of expectation. They can make the decision about bringing car later or take it somewhere else. It is disappointing and frustrating to see how you treat your clients. From the reviews, I can tell that this occurs often. read more

We were hit by a guy that ran a red light. Major damage to our Escalade. The team at Niello Collision was awesome. Especially Carlee! Due to COVID it took a while to get parts but she contacted us frequently with updates and was always responsive when we reached out. She worked with our insurance company since the person who hit us had minimal coverage and it was clear that she always had our best interest in mind. We got our car back ASAP and it looked as good as new! Thanks Carlee! read more

Niello Collision Center - Auto Repair Near Me - Sacramento, California

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My Audi TT was hit by a big rig truck and sent to Niello Collision Center for repairs. They were phenomenal all around. Our contact person Carlee Sorenson call us weekly with updates even if there were none. She was so helpful and kind through the entire process. When I got my car back it was in beautiful condition and drove as smoothly as the day I bought it. I highly recommend this place for any vehicle, especially Luxury Vehicles if you want good quality and services all around. read more

Niello Collision Center - My car after I picked it up. Before most of the windows were shattered and large dents on driver side. - Auto Repair Near Me - Sacramento, California

My family thanks you for going the extra mile not only in fixing our car but also for being empathetic to our situation and going above and beyond in your customer service. We came in to have 1 specific problem fixed however they actually went the extra mile to help us troubleshoot some of our other issues. The collision repair was so good that I can not see any signs of repair. I am grateful for your service and I highly recommend to anyone, relax because you are in good hands at Neillo Collision Center. read more

This is, unfortunately, the second time I have to step into Niello Collision Center. Each time the quality of the repair and the professionalism with which the staff treats me makes me want to come back for more... just kidding. But all joking aside, the team at Niello seems trained in excelling at customer service. I had the pleasure of working both times with Carlee and to say she goes above and beyond is an understatement. The follow up and dedication to getting the right parts and advocating on behalf of the client is unparalleled. My Audi is left to "Audi Specs" each time and I know the resale value of the car is not affected by what others - or I - may have done that needed repairs. Would I go again? Absolutely! Do I want to? Nah. read more

I brought my car here after it suffered some back end damage. Jeff was helpful and responsive the entire time, even when the parts too a long time to get here from overseas. He even had to go back and submit additional claims to my insurance company, making sure the car was completely fixed. After getting it back, it looks good as new. So happy I decided to take it to this shop! read more

I was in an accident and called Niello. They are so backed up they don't have availability until July! But the lovely and helpful woman I talked with was so kind and explained everything about the challenges right mown I'm sorry that I didn't ask your name but thank you so much for your patient and kindness on the phoneb read more

I have taken my BMW in to Niello a few times for repairs after accidents (there is a dark cloud over it apparently) and worked with Jeff as my advisor each time. He has always been more than helpful, communicated with me throughout the process and made sure my car was returned to me as good as new! He's helped me navigate through and communicate with my insurance on where things are at in the process and always kept me up to date. I've been very happy working with Jeff and the Niello team, despite the unfortunate circumstances that have brought me to them. I highly recommend going through Niello! read more

The were very professional and delivered everything they promised. I would use them again without reservation.

I hit a deer, don't worry it lived! And so did I! Carlee was so helpful and caring and understanding when I went in for my estimate. It took a while to get my car due to the time frame of getting parts, but she kept in touch with me the entire time, updating me with time frames and details. Not a fun time being without my car, but she made it a little better! I love someone who loves their job, she's got a ROCK STAR attitude! read more

Jeff and his team are where you should take your BMW for repairs in the Sacramento region. Excellent work.

If I could give this place more stars I would. They are so nice and efficient. Karlie kept me up to date during the whole repair process. Knowing I drove my car almost 2 hours away from the shop they were very accommodating when it came time for me to pick it up. They also took car of getting my rental car returned. My car was detailed before I picked it up and looked good as new. Thank you Niello Collision you rock!!!! read more

Honest and great work. My car was in and out really quickly just like it was promised. My car looks great again.