Brought my truck in to get the damaged rear passenger door and the bed of the truck fixed. They had…read moregreat reviews. I called them, and Haze answered. He gave me an estimated time to replace, he sent me pictures of the progress as it was being done, and he responded quickly to texts. Customer service is big for me, and they definitely had great customer service. I picked up my truck today, and it is clean! I'm totally glad i went with them for the repair. I have AAA for my insurance. Haze handled it with them, and it was such an easy process. Definitely recommend them

I sent a message through Yelp yesterday on 9/20/24 asking what time they open the following day…read more(9/21/24) because Yelp shows they open at 9:30 a.m. on Saturdays and on their website, it shows they open at 10:00 a.m. on Saturdays. I was told they open at 8:00 a.m. by the owner. I showed up this morning at 7:50 a.m., and at 9:00 a.m. I called, and there was no answer. I called again at 9:51 a.m. and was sent to voicemail, which was followed by a text asking if he could call me back (see photos for that conversation). I responded to that text that i just need to know what tome they open, and no response. I ended up leaving at 10:15 a.m. after waiting over 2 hours in their parking lot. This man still has not responded to my text message nor has he returned my call. It's now 11:15 a.m. and still no response. Although this company has great reviews, I believe everything happens for a reason. I am taking this as a sign that using them would've been a mistake. Communication and customer service is a BIG deal to me, and clearly, this place lacks BOTH! SEE PHOTOS ...

I had gone in to get my car repaired. My issue is when I returned my rental vehicle back to Gerber,…read morebecause they had offered for me to drop it off there instead of at Enterpise (which is less than two minutes away, and I wouldn't have minded taking it myself but they were offering me this courtesy so I thought that was nice), only for the rental car to be damaged when not in my possession, and now I'm stuck paying for those damages. Warning to everyone: DO NOT DROP OFF YOUR RENTAL AT GERBER! TURN IT BACK IN YOURSELF! I had the rental car for less than a day. I only needed it to get to work. Now I'm over here playing detective contacting businesses I passed by to see if they have video proof that the car was fine when it was with me. This is so unprofessional of Gerber.

Over a month at Gerber Collision & glass and they could not do the job…read more I have plenty of videos and photos to prove this. Dealing with Gerber Collision has not been fun. Crappy workmanship and phonies. To think the General Manager Joseph oversaw my so called "vehicle repairs" A simple repair and this place in Redlands could not do the job! If you are in an accident DO NOT go to Gerber Collision & Glass in Redlands. Try another location or better yet find another place. I definitely do not recommend this place. If they cannot handle replacing sensors, retainers, lift gate, lift gate interior, bumper, painting, placing an emblem centered back on the vehicle, putting the rear wiper back on the correct way, sending me a list of what they will be taking care on my vehicle and parts then pretty much customers are screwed! I have to take it elsewhere to go get my vehicle inspected, then get it repaired correctly. I need to make sure that there are no other issues, verify all parts are OEM that the insurance company paid for. If not I will be giving State Farm another call to handle the cost. What sucks is that Gerber Collision & Glass are in the insurers network to ensure all cost would be covered. State Farm needs to rethink having collision shops, specifically this location in their network. They are just robbing the insurance company with the crappy work they do and the cost of labor being as much as the price for parts. Scammed me with the crap work done to my vehicle with new damaged caused at Gerber Collision & Glass! Finally got my car back on 2/27/26 still crappy work, excuses and attitude from one of the people who worked on my vehicle. Saw some damages done to my driver side door with dings and dents on it. They tried to cover it up with paint, it did not work. This is what type of work they do. They make you sign a Power of Attorney to get paid? What??? The insurance already paid them once and will pay them again for the crappy work done. This is suspicious and will be looked into, to make sure this Power of Attorney crap is on all of their invoices or just mine? Certain parts that were suppose to be fixed were not! That is why I kept asking for a list to be on the same page. Then he says he can order the parts and replace it the day of pickup? That should have been taken care of before not when I have waited over a month to get my car! Then they start doing stuff to other parts of my vehicle which was not authorized at all! Now there is new damage to include the scratched up back from where they stripped and threw the dirty car parts in my vehicle without covering the inside. Frustrated because my car still looks like crap and now I have dings and dents on my driver side door that they caused. I have photos of my driver side door prior to dropping it off at Gerber with no dings or dents on it. How long does it take to detail a car inside & out? My car came to the shop very clean? The detail job they claim to have done was not even a detail. Again they made a mess in my car throwing dirty sharp parts inside so of course they have to clean it. Next time do not store dirty used car parts inside my vehicle and back seats and act like you are doing me a favor with this so called "detail" BS. So disappointed because I see other photos of work they did on other vehicles and it looks good. Not sure why they kept giving me excuses? Sent photos to the insurance company. Not happy at all and I regret going there. Never received a supplemental, list, verification of OEM parts on my vehicle that were charged which was discussed immediately. Now I know why they did not send it because they are full of crap just like the workmanship or lack there of done to my vehicle. Instead I get a text from the GM Joseph trying to be funny/smart ass in reference to the Yelp review, or question/survey that I did. Very unprofessional. UPDATE: Still no one from higher management has reached out to me. However Gerber management just responded to someone who out of no where and who only has (1) review on Yelp praised Gerber. Come on now! How convenient, obvious & desperate for that 12 day old review?? I have all of the text, photos and videos to back up my yelp review.

The repair was completed quickly and my car looks perfect. I received a text updating me of each…read morestep of the repair process. If I'm ever in need of auto repair in the future I will definitely choose them again.

I took my Toyota Venza in for repair on three windows Fernando and Pete were so awesome! I got my…read morecar back super duper clean which I was not expecting and I'm super grateful for. The customer service at this place is top tier, they even help me with things that weren't car related such as fishing tips (Fernando is a Pro!) Thank you Gerber and collision and glass, I will definitely recommend your service​

Poor workmanship Mediocre quality no pride whatsoever in execution of re-assembly had to return 5…read moretimes probably even more lost count.Poor matching of Black Paint missed small body work repairs fasteners to driver side mirror were missing various push clips were left off molding wasn't secured to mounting holes paint is fading or uneven in spots excessive swirls.What made the experience worse was the condensending attitude of the girl at the counter after I had to bring the car back..At first they were really nice until they had to try and failed in fixing their mistakes.

Some jackwagon hit the back of my Gladiator and runt off. MB collision did an estimate,…read morecoordinated with Geico and Enterprise, an made things look good as new. Easy peasy lemon squeezy

My car got rear ended at Ontario 10 Eastbound lane. I…read morebrought it to Seidner's Collision Center at Loma Linda. From the beginning, Janeth and Kim have been working and always get in touch with me about the progression of the car. The car is repaired back to great condition. Upon receiving the car back, all is washed and cleaned inside / out. The car was in the shop for a while but it was not because of the bodyshop fault but rather of the other person insurance that had a delay times in sending the adjuster, communicating with the adjuster and sending the multiple payments cheques. All in all, Seidner's Collision Ctr did a great job with the car and takes care of its customers well. I am glad it has its business here in the city of Loma Linda. Definitely recommended if you need body repair on the car.

Horrible customer service during an already stressful time…read more Dealing with an accident is stressful enough, but this shop made it worse with zero communication and terrible management. Last week, I was given conflicting information about when I'd receive a damage estimate, forcing me to waste a trip down there. When I expressed my frustration about the lack of clear expectations, the shop manager, Roman, completely lacked empathy. Instead of trying to fix their own miscommunication, he actually suggested I take my business to another facility. Unbelievably unprofessional to tell a customer to go elsewhere just because they asked for clear communication. Look for a shop that actually cares about its clients.

I brought my car here because they work with Toyota of Redlands. Joe took care of me answered all…read moremy questions and made sure my vehicle was good to go. He even made sure my car received OEM parts! And the front office answered all my questions even when there was a change with insurance companies. Thank you guys again for taking great care of my car and for the great service! I would recommend this company for repairs. Thanks again.

Made an appointment to get a quote for a dent in my vehicle. I have never been to this location, so…read moreI wasn't sure where to go. I walked into the office, and said "Hello". No one even looked up from their computers or said anything. I gave them the benefit of the doubt that somehow they didn't hear me, see me, or see my vehicle pull in. I said "Hi" again, and no one still even looked at me. Instead, a gentleman with a long gray beard just pointed at the building next door and said I needed to go there. I waited for my appointment, and saw another person with a hat and curly hair come in and out. My appointment was at 3PM, and the receptionist said the person who would be giving me my quote was not in yet. I waited until after my appointment time, and decided to cancel and find a better place. It just so happened that the gentleman with the hat and curly hair was the one who was supposed to meet me at 3PM. Overall, this place needs an overhaul on customer service. There's a dozen places in the area to get your vehicle fixed, all with similar pricing and expertise. So why waste your time and money dropping off your vehicle at a place where you are not even given a greeting, and appointments are not adhered to.

Had to replace the sideview mirror after being clipped by a young girl. Made an appointment,…read moredropped off the car, was finished in less than an hour. Great customer service, fair price.

Dislocation came highly recommended. I took my brand new bronco to get repaired after it was rear…read moreended. The work in general looks to be good good however I'm disappointed of the way they deliver the vehicle. Just basically handed the keys pick up your car. I was never explained in detail what was repaired what was done upon entering the vehicle it was completely full of body shop dust. The person in charge was not in the location. I left and phoned her with my concern. she did offer for me to return the vehicle however, I don't live anywhere near there, and I was already halfway back home at a later time I requested to be reimbursed half of the detail which was unfortunate denied. I believe it bad customer service when they received close to $11,000 for the repairs and I get a completely filthy car but that's the way they do business do not recommend.

This place was amazing everyone there was professional and personable Fernando was very informative…read moreevery step of the way provided me with daily updates on the progress of my repairs had my car repaired 8 days ahead of schedule prices are amaizing I will definitely be referring everyone I know to go here

Highly recommend this location. I dealt with Ernie and he was absolutely amazing. Dropped my car…read moreoff and they had it done in 2 days. Super quick and professional at a stellar price. 10/10 service !