We got in a car accident, I definitely recommend Caliber Collision They have good customer services. And good communication services Fabian Melendez he was in charge of our case, He will be calling us and telling us regarding updates of or car. Thank you Caliber Collision for having staff who care of there customers. And thank you Fabian for talking Spanish and explaining everything to my husband., do to he only speak Spanish here I'm leaving the then and after of my car. I will give you not only 5 start if i could I will give you a 10 star keep up the good work Thank you again Fabian read more

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Not very pleased with the work done. Had to take my vehicle back. I wish I I hadn't rated caliber collision before examining my vehicle. The adjuster asked me to rate him 10 out of 10. Next time I won't be in such a rush to give anybody a great review until I thoroughly examine the workmanship. Who has the time to be going back and forth when the job should have been done correctly the first time. Actually, it's still not 100%. The worst part is, I turned this claim into my insurance which will go against me. Sadly, Allstate paid Caliber Collision nearly $2000 for substandard work. To add insult to injury this was a relatively small job. Thank goodness for that!! read more

Employees lie to you on what they did to repair vehicle. Crappy job and not worth going there. Do your research. This location sucks seriously. From the General manager to her staff supervising or doing the crappy work. Overpriced for cheap parts. read more

Luis that s handles your claim information is not very professional has no follow threw also lied twice about waiver of deductible.Then even after we did all the calling between insurance companies and confirmed in writing there was no valid insurance on vehicle that hit our Tahoe and gheico called there front office when we went in Luis did not bother to check for update just came to counter and still insisted we had to pay deductible but whe he turned and checked found out our deductible was actually he just walked away and let the front desk person take care of us will definitely let corporate know what terrible service Luis has again very unprofessional from john peraza read more

Caliber Collision - This is letter we had to get ours selves do to lack of follow up - Body Shops Near Me - San Bernardino, California

I am very excited to have my car back, it looks brand new and the staff was very amazing with communication and explaining the entire process, Fabian would update me during the process and the receptionist was very nice. I also enjoyed the little board in office and the popcorn and drinks. I would recommend Caliber to any friend for their car repairs, especially the San Bernardino location I had taken my vehicle too. read more

Caliber Collision - Amazing Finish. Like Brand New - Body Shops Near Me - San Bernardino, California

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Morning, on 5/8/2025 I took my car to Caliber Collision to have some repairs and in that process I met a young man named Evan Parra who was assigned to be my Service Advisor through this process. Right from the moment I met him he was the kindest young man I have ever met.!!! Extremely Professional, Polite and sincerely Compassionate of my circumstances. I had a 5/19/2025 date for completion of the repairs but he got it done 4 days early which was totally awesome and I was extremely grateful. The repairs were much much better than I ever could have imagined and I'm extremely happy with the work. I have never met someone as kind and respectful as Evan and I will definitely be telling all my family & friends about this wonderful young man..Thank you Evan..Sincerely and with much Respect, Tremell Horn. read more

We were treated so well and taken care of! Crystal was so amazing and helpful! We couldn't be more thankful for our experience with Caliber Collision. read more

I need to revise my 5 star review. It's been a few months and still no response from Crystal after i called her and emailed her about my concerns regarding the quality of the work done on my Car. I'm uploading pictures to show what I was talking about. Paint wasn't a perfect match. My car has some strips along the side that are now gone and she completely denied it and promised to call me back. I also got my car back with a huge bolt in the tire and the bumper was not snapped on properly. I've been patient, not pressing the issue but I'd like my car fixed properly. I had a previous incident with the front bumper replaced and another collision company did not remove that strip along the side of my car. Im not sure why Calliber removed it and denied removing it. also they painted right over the adhesive and you can see the imperfections. I DID EMAIL communitymanager@calibercollision.com NO RESPONSE YET read more

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They did an amazing job when it came to my car. Evan did keep me up-to-date when it came to my car all throughout the process at the facility had my car. I was able to get my car back a few days earlier than anticipated. Overall, I highly recommend this place for any collision related accidents overall. read more

I left my car Jan 29 it is now feb 22 my car was only messed up from the front bumper and hood I was told my car was going to be ready the 21 on Friday so I call the Thursday to see if it's almost done they said yea there's just 1 more part missing it should be in tmr which is Friday and it should be done, Friday comes I hear absolutely nothing so I wait till Saturday today I call and they said it's still not ready the guy that fixing isn't even there, so I'm not understanding why you guys are lying to ur customer and not communicating if my car wasn't going to be ready on time how come I was notified, do all you guys care about is getting the money from the insurance you guys don't care about good customer service? read more

I went in today for a bumper estimate, and spoke with James Richard, he walked me through the bumper process and provided the help I needed. I wanted to thank the team from the front office to the back for being so kind. Overall my experience was good, and would diffinitely recommend Caliber Collision. Jennifer was great too! read more

From the moment I dropped off my vehicle they were very communicative until the end, my service advisor was Evan Parra and he kept me in the loop until the vehicle was ready, very communicative and professional. I 100% recommend this shop, my vehicle was left implacable, Victor Nava did an outstanding paint job very happy with the job, Manuel Nava did an excellent body work, the ladies in the front at customer service were very professional, great team, and very satisfied with my experience at the body shop. read more

Everyone who works at this location is nice, thorough and very helpful. They were easy to request service through my insurance and I got my car back 2 days earlier than expected. Highly recommend! read more

Awesome repair job with all OEM parts. Alex my estimator was very helpful in getting my price and keeping me updated through out the process. The quality of repair was excellent and was what I expected. read more

I was involved in an accident with my new Toyota Camry. ALL my passenger side was impaired. I was very picky with what shop to take my car too because of the specific new color that Toyota came out with. I brought my car to Caliber Collision in San Bernardino. The specialist who helped us was Fabian Melendez. He was very communicative and helpful throughout the entire process. My car took about 6 weeks to get fixed but throughout it all, Fabian always called to give us all updates with the repairs and paint job. The paint job was excellent!! It matched the same blue that was car is. Thank you to Caliber and Fabian for your help and support. I am so happy and relieved to have my car returned in the most perfect condition. Thank you! read more

Took my car for an estimate with Crystal .She absolutely took care of me with such a great and patient attitude. She made me feel at ease with all the info she gave me . Shes super sweet I highly recommend. read more

Caliber Collision - Bumper - Body Shops Near Me - San Bernardino, California

Huge thank you to Aurora and Fabian! They kept me updated throughout the whole process while my car was in their hands and it only ended up being a week without my car. My car is looking real good now! Hopefully I don't have to come back, but if I ever do I know it will be good work. read more

Our car was damaged by the snow storm that dented up the roof, broke the windshield and damaged some other pieces. Causing it to be immobile. We have had great results from caliber in the past so decided to go with them again. They definitely didn't disappoint! Coming through with another flawless repair on our vehicle. Thank you so much Fabian for your professionalism an attention to detail! Jessica in the front office also helped greatly an was easy to communicate with. Highly recommend this location for automobile body work. read more

Great experience! Picked up my car yesterday. Evan was a huge help! Very patient and kind! Either answered my calls or called right back. Car looks beautiful and I am a happy camper/driver! read more

They refunded money for an extended rental. The quality of work was great. And only concern I had was the length of time it took to repair my car. read more

Big shout out to Jessica! Thank you so much for constantly keep us updated on the progress of my nieces car. It's been a very stressful time and we appreciate the updates and communication. read more

After being hit by a woman backing out of her parking space. Alexis definitely made this situation a breeze from beginning to end. Fast! And the quality is amazing! You can't even tell my car was hit. I would recommend this place for fast, friendly, and great quality. read more

Caliber collision did a great job when fixing my car after it had been hit. They got my car back to me in a very timely manner and I really appreciate that! Alex was great at answering any of my questions and gave me excellent updates. I definitely recommend. read more

In this place they provide excellent service, in our experience the best place to repair our cars, we are intensely grateful to Alexis Santos for his attention and for working quickly and efficiently with our cars, it is an honor to meet him and although it is a place that Nobody would like to visit, if life again puts us in a situation without a doubt and with our eyes closed we would seek Alexis's services again, his kindness and professionalism characterize him. Thanks Caliber Collision and once again Thanks Alexis En este lugar brindan un excelente servicio, en nuestra experiencia el mejor lugar para reparar nuestros autos, estamos profundamente agradecidos con Alexis Santos por su atención y por trabajar rápido y eficientemente con nuestros autos, es un honor conocerlo y aunque es un lugar que a nadie le gustaría visitar, si la vida nos volviera a poner en una situación sin duda y con los ojos cerrados buscaríamos nuevamente los servicios de Alexis, su amabilidad y profesionalidad lo caracterizan. Gracias Caliber Collision y una vez más ¡Gracias Alexis! Francisco and Wibny! read more

These guys do awesome work! I brought my truck in for a quote to get the hood restored and painted from sun damage. The process was so easy, and the price was fair compared to others in the industry. Two days later I picked up my truck and wow it was like brand new! Not only did they paint it, but they washed and detailed the inside which was a huge bonus. CC is professional, super friendly and they really make you feel like a part of the family. I will most definitely be back! Thanks again to Ken, Brittany and everyone on the team. read more

Caliber Collision - After - Body Shops Near Me - San Bernardino, California

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I had the most pleasant experience working with Ken Oliver. He had great customer service and excellent follow through when it came to car. He was able to get a perfect match when doing the paint repair on my vehicle. I would recommend his services 100%. Paula L. read more

I just wanted to express my appreciation to Crystal and the Caliber Collision team. She was very informative, consistent with keeping me updated with the repairs on my car. At first I was a little confused because initially I was under the impression that my car would be ready sooner than later especially since I was told they had the parts. However, after finding out that my car had internal damage and it would be longer for the repair along with the fact they had to order the parts, I felt more at ease that my car was fully going to get repaired. It took 3 long weeks before I had my car back. Although it took awhile any questions I had Crystal was able to answer in a timely manner and reassured me that she was doing everything to make sure that my car was repaired correctly and safely for me. My car was initially scheduled to be ready for 1/29 it ended up being ready on 1/30 because of the paint process and cleaning. The day I picked up my car I couldn't be more grateful and excited that my car was washed, ready and looked the way it did. Driving off I felt I was driving away in a brand new car. Thank you again Crystal and the Caliber Collision team for taking care of my car! read more

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This place is a joke. They told me they'd have my car for a month, and then extended it for a couple days, and then a couple more days, which turned out to be 2 more weeks. (may 8th until june 22nd). on top of that, they didn't really communicate with me about what was going on, or with the insurance. the insurance assumed i had received my car already and was wondering why i still had the rental. they would tell me my car was "forsure going to be done" on a specific day and the day would come and they'd be like oh wait actually, you need a new tire, etc. They probably told me about 10 different times when my car would be "done". It was so unprofessional. On top of that, once i received my car, it makes a weird noise whenever i turn my AC on now. A weird buzzing noise. I also had a folder in the back of my trunk with important documents and when I got my car back all the papers were out of the binder and thrown around everywhere like if it was ravaged through. it was ridiculous. I would also call for updates and they'd always "have to call me back". i would have to keep calling 3-4x in a day just for an update or response about what's going on with my car. Tbh, would not recommend this place to anyone. So unprofessional here. Also, they kept changing the repair estimate like 3 times with my insurance. The two people helping with my claim were Fabian and Evan just FYI. read more

Great work! Fast efficient not to mention Amazing customer service Jamie was polite professional and very informative she set me up for my car rental pick and drop off arrangement's. Alex was professional informed me with my vehicle updates. My Promise date was scheduled for Friday,I received my vehicle on Wednesday 2 days before the promise day. They did a great job on my vehicle ,It was delivered cleaned and detailed . They do have a special for all medical professionals & First responders .. Give them a call! Again Thank you to everyone @ Caliber collision read more

This location I had a very bad experience....stemming from Jacob the Manager and service advisor (Alejandro Rangel) I strongly recommend to go to another caliber collision and/or body shop read more

Alex went above and beyond to take care of me and my car. Not only did he make the process completely painless but he kept me updated daily on the progress of my car. And when my car was ready, he delivered to my home and returned my rental for me. I have a newborn so you know how grateful I was. Thank you Caliber Collision and thank you again Alex for your service! read more

half of my bumper was destroyed, and they left my car as just out of the dealer .. excellent attitude and service. and they gave me a big discount in these hard times. Sooo happy Thanks a lot.!! read more

This place is honest and reliable with great customer service! Definitely coming back if need be.

One thing that always catches my eye is the hospitality and the customer service ! Now when I say this place is awesome it truly is from the nice girl at the front desk who assists you and schedules the appts to the person who assist you with the estimate all the way to the person who works on your car is just awesome , literally you'll leave very happy satisfied and full of joy I had a really bad experience prior to going to this place and now I'm glad I had that experience because I would have never came across these nice people , everything happens for a reason read more

I definitely recommend this collision repair shop ! Great staff Great customer Service ,Thanks Fabian appreciate the great service and communication! Positive attitude and was willing to help in any possible way and answer question and concerns in a timely manner !!! read more

My experience with Caliber has been mixed, but ultimately was negatively affected by a recent experience. For reference, I had the misfortune to hit roadside obstacles with my bumper twice in the past year, causing similar damages in both instances. I had wildly different experiences, hence my mixed review. 1) The first visit was exceptional. They did delay 3 weeks to get the parts in, but they made the car look excellent, and even detailed the interior! I would rate this experience 5/5, and I was happy to find a shop that I could trust 2) The second visit was very subpar. After the first experience I thought that I finally found a body shop that I could trust, but they changed some policies very recently that made Caliber no longer my first choice. First, it took 2 days to even get in to schedule an estimate, which is below industry standards. Second, once I got in, they said that they can NO LONGER PRE ORDER PARTS. Knowing that last time I was here, the pre order process took 3 weeks, I did not want to be in a position where I did not have a car for 3 weeks while they were waiting for parts and not even working on the car. I explained to the staff that I need my car for work and could not be in a position where I do not have a car for an indefinite amount of time, but they were not willing to provide any sort of time estimate. This was a deal breaker, so I found another shop that was willing to see me that day, and turned my car around within the week. (Road Collision Center if anyone is curious, they did a great job for half the price). Bottom Line. Caliber does good work, but their new policies do not make sense. If you are going through insurance and have rental coverage and don't mind waiting an indefinite amount of time to get your car back, I would still recommend caliber. But for anything out of pocket, or if your car is still running enough that you can drive it while the parts are being ordered, I would avoid Caliber until their policies change back to serving customers. read more

Good service. Told me the job would be too expensive and came out with some commercial polish to spot clean the affected area where gasoline had dropped onto the paint and clear coat and caused a burn. Did that and answered questions for free. read more

Caliber Collision - Looking better than it was. - Body Shops Near Me - San Bernardino, California

Great customer service, very friendly staff and took care of my car needs in a very efficient manner. Communication was awesome and explained everything in detail. Thanks Alex!! read more

Customer service was great, Britney at the front desk she is awesome. The place was clean and the staff awesome. I recommend this place to all, so see the best and forget the rest. Thank you for your outstanding service. read more

They left my car in pristine condition. They even sent an Uber for me so I can pick up my car. I will always do business with this company. They're by far the best! read more