This place is an absolute mess. Dropped off a brand new Tesla for a minor fix damaged by my neighbor. Got a call from the advisor Leo (Leonel) that car is ready to be picked up. During pick up i realized they added additional damage to my car. Due to improper buffing they now have ruined my entire paint.Now there are permanent marks left on the car. They added a dent to the driver side of the car and did not take responsibility for it therefore i had to file a complaint through BAR And eventually sue them in small court. They added 3 different additional damages such as scuff marks. Worst thing that happened was that i get a call from the manager (Forgot her name) and after explaining the situation and my frustration. She tried to turn the table and lied that i have disrespected her. I will be taking her to the court and have her listen to the recorded phone call. Unimaginable how an unprofessional person can become a manager. That explains everything about this place. Do not waste a second even considering to use this place. read more

I had an excellent experience with Caliber Collision after a minor accident with my Tesla. The repair work was absolutely flawless, but the customer service was what really stood out. A special shoutout to Jamaal, who was fantastic with his communication--he kept us consistently updated on the vehicle's status every step of the way. To top it off, he even got our Tesla back to us earlier than expected. Overall, we are incredibly happy with the results and highly recommend their team! read more

Getting into an accident is never a good experience, but Caliber Collision made the entire process genuinely easy from start to finish. They handled everything directly with my insurance company, so all I really had to do was drop off and pick up my car. Jamal was exceptional--professional, responsive, and incredibly easy to work with. The team even returned the rental car for me, finished the repairs in a reasonable timeframe, and had my BMW fully charged when I arrived to pick it up. They're a certified BMW repair shop, and the quality of the work shows--it looks like the accident never happened. I'm very glad I chose them. read more

The estimator John's customer service is very rude. He haves no patience and will cut u off from the phone call meanwhile I just want to get the problem solved. Will be recommended you guy look for him . Please look for different estimators read more

My Tesla was fixed properly and quickly. AJ setup the appointment and had my car towed to the shop promptly. Karen worked with my insurance company and kept me updated throughout the whole process. I had a very good experience with Caliber collision. Thank you for doing a good job! read more

Eric has been great ! He's fixed two of my cars after having some bad luck. Homeless dude hit my car with a cart, a guy backed into my new car and now a lady hit my car while parked. He's always done a great job and my cars always come out looking beautiful ! Thank you to my brotha Eric! read more

First time here and Rena was super helpful! She was very kind and very patient with me and always kept me updated on the car when I would ask! read more

My car was in an accident when a car ran a red light. The damage to my car was mostly to the front end, but pretty extensive. I called around at a few Tesla approved body shops, and all of them were booked many weeks out. I was also told that it would be 3-4 weeks for Tesla parts to arrive, and the damage to my car required a LOT of parts. After collecting info and looking at reviews, I decided to choose Caliber Collision on De La Cruz in San Jose to do the repair on my Tesla. I have used Caliber Collision in Mountain View previously, and they had been fantastic. When I got to Caliber Collision on De La Cruz, I noticed that all the cars in the lot were Teslas! Leo, my service advisor, told me that my car would likely take about 5 weeks to repair, based on all the parts that needed to be ordered. Upon further examination of my car, they would be able to provide the estimate to me and my insurance company, and tell me how long to fix it. Everything was seamless and Caliber worked with my insurance company, while providing frequent updates on the progress of my car. I was very pleasantly surprised that they finished more than a week earlier than the stated completion date. I paid my deductible (which hopefully my insurance company will get back for me), and picked up my car. I was told there's a lifetime guarantee on the repairs! Yes, four weeks is a long time - but the delay is in getting Tesla parts and takes that long everwhere. Caliber did such a great job on my car, and I'm very happy! My car looks almost brand new again! It's super clean, inside and out and it even smells new! Hopefully I won't need any more body work on this car in the near future, but if so will not hesitate to go there again. Thank you Caliber Collision and Leo! No read more

Caliber Collision - Body Shops Near Me - Santa Clara, California

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Went in for my car repair and Dealing with an accident is stressful, but the staff at this shop made the entire process, including the insurance claim, completely stress-free! Roxanna was so attentive and helpful! read more

Went in for a estimate guy says it's end of the month boss want cars out if I don't get one to you today I'll get one to you the next day I said fine well next day comes I call and ask about estimate They didn't have it no clue what is going on This place sucks do not bring car there at all worst customer service ever waste of time they just blew me off do not use these people Now why would I want them to work on my car when they are incompetent even on quote !!!! Stay away from this establishment for sure!!!! Tell as many people as u can they shouldn't even be in business Terrible absolute Terrible I have to put a star to leave review They don't even deserve That read more

This is one of the best auto body shops I have been to. Rina, the receptionist, was very helpful when it came to booking my appointment and making sure that I had a rental following my drop off. John was also very helpful as well. He did a thorough examination of my Tesla and was very honest with what needed to be fixed. I would recommend this body shop to anyone because I know my car is in good hands. read more

My tesla model s got taken out by a giant tree limb that fell on it in the middle of the night. Front, top, and rear glass needed replacing, the hood, trunk, and a side panel where all dented, and every body panel, save two, were heavily scratched up. They were meticulous, and while that meant the car was in the shop for awhile, I can't argue with the results. I don't know how, but honestly, it looks better than the day I bought it. Even the best body work occasionally has slight imperfections that you can only see in reflections in bright sun, their work had absolutely none. Other details, like the trunk latch, works better now than when I originally got the car. Or the frunk's carpeted insert, that I could never get to sit right after replacing the 12v battery, they also fixed. No charge, didn't even mention they'd done it. Hell, it even has that "new car" smell again (how did you do that, potpourri?). As I said. Meticulous Texted me every couple of days with status updates. Super friendly staff. They had forgotten to put the trunk's little cover back in, and they drove all the way out to my house to drop it off within an hour of me getting home. I've had and seen body work from other places. These guys are next level. Won't be going anywhere else. Their work really is just that good, and their service is excellent. read more

I can't say enough about the leadership and the whole team at Caliber Collision on De La Cruz. Eric Trinh and Sabrina Jeffery are the best. Professional. Kind. Great communicators. The team always goes above and beyond on bodywork and general repairs. I had to replace the power window motor on the passenger side this time and once again they did an amazing job and I get my car back looking like this!!! Thank you!!! read more

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My Tesla Model 3 was read ended and towed to Caliber in San Jose. Sabrina was super helpful at the desk and John was awesome in keeping me in the loop on progress. Insurance was paying and I didn't need to handle any thing. The work took almost 3 months due to parts availability but the results are beautiful. I'd recommend John and Caliber Collision read more

Caliber Collision - Body Shops Near Me - Santa Clara, California

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Great costumer service, fast response to enquiry. Top notch work, plus they charge the highest possible fee to get your car back to its original or probably even better state. read more

Excellent customer service, turn around, communication and quality work done on our Tesla. All employees were extremely professional and prompt... a pleasure to work with. read more

This Caliber Collision branch gave me the best car-service I experienced since I arrived to US (almost a decade ago..). The car was fixed flawlessly, as if the dent i came in with didn't ever happen. Throughout the process, the entire staff was super professional and nice, the communication was perfect, and the entire experience was pleasant. Special thanks to John Runion, who received my car, explained the process, walked me through how the service is going to be performed. John was also the one who returned the car back to me, showed me the great work the team had done, and made sure i'm happy with the result. Highly recommended! read more

Roxanna and her team do an amazing job. The dedication to quality and their commitment to keeping their promise is by far superior in this industry. Friendly, open and honest. Great experience, thank you. read more

I put my Tesla model X Plaid in to fix the dent on the passenger side. I would gave John 10 stars if I could. Based on my experience, I would recommend to anyone out there who need the services. He is very sweet. He makes sure I am getting away with smile. Again thank you John for make my car so beautiful. Don read more

We are so happy we decided to go with Caliber because we had a great experience with John. He exceeded our expectations! Our Tesla was involved in a collision so we had to take it in for repairs. John gave us an estimate for the repairs, regular status updates on the repairs and parts, dealt with our insurance company, and did everything he could to get our vehicle back to us as soon as possible. The entire time, he was very polite and professional. We are impressed with the service and loved that our vehicle looks brand new after the repairs! We highly recommend John at Caliber. read more

My Insurance directed me to this Caliber Collision to get the front bumper of my Tesla fixed. The whole process from start to finish went smoothly! I went in, got a quote, scheduled for the fix, dropped off my car, CC even brought me to Enterprise because Enterprise was taking too long to pick me up, and got my car back after 7 days! Isaac Rojo called me twice during the fix to give me updates which was greatly appreciated. Got my car back like it was new! read more

You guys are magicians! Excellent workmanship! Great service, friendly staff! I highly recommend this company and this branch. read more

Caliber Collision - Honda Civic 2015, rear lights damage. - Body Shops Near Me - Santa Clara, California

John was very helpful when I brought my car here. Highly recommend his work! Very professional.

I unfortunately got into a car crash that rendered my Tesla model Y not drivable and badly damaged. Worked with my insurance and got my car towed to Caliber Collision. (Note: if you drive a Tesla this is the only Caliber in the area that is certified to work on Teslas). I got my car back today looking brand new with not a single dent or flaw as if no accident had happened at all. My car was repaired a month earlier than estimated as well and throughout the repair, I received multiple call updates on my car which was great. Overall the service here was impeccable and I would highly recommend any Tesla owners to come here for any repairs or fixes in the future! read more

just want to extend my greatest gratitude to Roxanna Solis I want to thank you for your support your professional work you went over the expectations of a body shop !!!! I highly recommend your shop 10/10 Thank You !!!!!! read more

I am very satisfied with the excellent job they Have done to my Car after the acceding to to fix and make like new with a very professional Service. Great staff specially the Manger Radni Who did all the work with a excellent supervision. No fuss or issues every one was very nice. Special Thanks to Radni S who deliver My Car after the completion to my Home due to issue for me not having a ride to get the car My self, overall I am very satisfied with three Work done on my car looks great.Specially Giving a life time warranty to go back to them if something gies wrong, in future. can't ask more than this. I highly Recommend to use this place to use this place after an accident for any kind of service by using your insurance or private after the accident .Thank u N Sachdeva read more

I brought my car in for an estimate to repair some minor damage. The service was friendly, professional, and efficient. They even offered to buff out some paint smudges while working on my estimate! Very impressed so far. read more

This is my first time coming to this shop. The team is very helpful. They answered all my questions. Gave me an estimate and reasonable completion date. John was informative and very helpful. I will recommend to friends and family. read more

Companies are built on the quality of their employees and we'd like to compliment Savannah Soliz for her outstanding customer service in getting our Honda Accord's side scrape repaired back to its original condition. Her high standards made sure the job was done right. Since we didn't need the car for transportation immediately, we were able to leave it in the shop for the extra time that was needed. Very pleased with the whole process, from estimating to completion. Way to go, Savannah! read more

Caliber Collision - "Before" picture with the repair needed to the side of our Honda Accord. - Body Shops Near Me - Santa Clara, California

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I wanted to leave an outstanding review for Savannah Soliz who went above and beyond to ensure that my car's bumper was fixed to the upmost quality possible. Not only was her customer service on point, she made it very clear she is passionate about her job and providing customers with the experience they deserve, particularly after car issues which is stressful for anyone. There is a lot of behind the scenes work that goes on and I appreciate the effort and professionalism she exhibited for the duration my car was in their care. I was kept up to date via calls and emails and promptly picked up my car once it was all finished, and it looks great! 5 stars all the way. read more

I had to take in my tesla for repairs because someone hit the passenger side door. Although the repairs were minor it still had to be done and the insurance of the person who hit me was covering it. I'm writing this review to say what a positive experience I had. John handled my repair and he was a pleasure to work with. I got the appointment late of February but they called me in January when a slot opened up. I got my car back in 3 weeks and the service was outstanding. After I took my car home and after 2 days I noticed that one part of the bumper was missing. Since my car is jet black it went unnoticed. I called John right away and he asked me to bring in the car. He immediately fixed it with a spare part he has available and I was on my way. Love the customer service provided and the work is neat. Highly recommend. read more

Awesome job by Suzanna here, she buffed a big paint scratch right off my Tesla trunk and now you can't even tell it was there@

Went by for an estimate, was helped by Richard and he took my car to the back and he ended up polishing out the marks. He saved me a lot of money. Really honest bodyshop. If I ever need any repairs done to my car I will definitely come here. read more

I had to bring my vehicle in for repairs, which no one looks forward to. I have been to other locations but am completely blown away at the level of customer service at this specific location. I was immediately greeted when I came to get the estimate. I was quickly helped and was able to continue on with my day. Brought my vehicle in for repairs on a Monday and it was done way ahead of schedule! Sabrina was wonderful! She is customer service oriented and makes sure you are completely happy and taken care of. When trying to reach her with any questions, she responds quickly and very professionally. She is definitely an asset to your team. In regards to the repairs, my car looks amazing!!! And the work is solid. I highly recommend Caliber Collision if you are looking for a repair shop. read more

I have nothing but great things to say about Caliber Collision. From start to finish, they were very professional and friendly! All communications were detailed (voicemail, texts, emails, person to person) and on point. From the front desk (Christina) to the manager (Eric), they were always informative and kind. The work was top notch. It looked brand new. The only thing was that one of rear emblems was supposed to be black and the manufacturer kept sending them a chrome one. The manager Eric, showing his professionalism, stated that he would come out to me to put on the emblem once it came. I HIGHLY recommend them to anyone, without hesitation. Thanks Caliber Collision! read more

This review is over due. Brought my Ford for an estimate to repair the damage on my rear bumper from a hit and run, BEST service hands down, came in I was helped by Richard and his Manager Eric. Excellent service, very professional, long story short I decided to do the repairs there. Richard took his time to take me to get a rental. I would recommend this repair facility to anyone that needs some body work done on their vehicles. Car looks great again. thank you guys. read more

OUTSTANDING CUSTOMER SERVICE! Referring all friends and family here... the manager was excellent with explaining the estimate!

My car was hit from behind and I needed to repair my back bumper. I took my car to Caliber Collision on De La Cruz and couldn't be happier with their service. Eric and his team took care of us at every step. The estimate was clearly stated and easy for my insurance company to understand. While my car was in their shop, Eric gave me email updates so I knew what was happening and when my car would be ready. Everyone at the De La Cruz location is friendly and professional. It has been a pleasure working with this team at Caliber Collision. While not part of the repair, I have two small indentations on the passenger side of my car. Eric said since the paint was not chipped it may be possible to massage the dents out from the underside. He said his dent guy would on site later that day and he could get an estimate for the work. I appreciate that he offered to get more information for me without my even asking for help. read more

Excellent work and outstanding customer service. Everyone working here is extremely professional. I dealt mostly with Sabrina and Eric and they were always very helpful and courteous. They offer lifetime guarantee on their work: I took my car back for a couple of minor things they had initially missed and they took care of it right away. Highly recommended. read more

I am extremely happy with the team at Caliber Collision. The receptionist had me in and out right away when I dropped off my vehicle. Richard Rivera kept me updated on status of my vehicle on a regular, that not once I had to call for an update? The techs who worked on my truck made it seem like no accident ever occurred. Thanks to the team once again at Caliber Collision read more