I recently had a frustrating experience with Caliber Collision that I feel compelled to share. I brought my vehicle in for repairs, initially hopeful after hearing about their reputation. However, my experience was far from what I expected. From the start, the timeline for the repair was poorly managed. I was given an estimated completion date, but as that date approached, I received no communication regarding the status of my vehicle aside from inaccurate automated messages. I had to make multiple calls to get updates, but each time, I was met with vague responses and no clear answers. My car ended up being at the shop for over six weeks, which was far longer than I anticipated. What made matters worse was the lack of regular communication from the staff. I felt like I was left in the dark about my car's progress, which only added to my frustration. It was incredibly inconvenient, and I had to rearrange my plans multiple times due to the uncertainty surrounding when I would finally receive my vehicle. To top it all off, when I finally got my car back, I discovered that my gas cap had been broken during the repair process. This was the last straw for me. Instead of feeling relieved to have my car back, I was left dealing with an additional issue that I hadn't had before bringing it in. Overall, my experience with Caliber Collision was disappointing due to poor communication, extended wait times, and damage to my vehicle. I expected a much higher level of service, and unfortunately, I cannot recommend this shop based on my experience. read more

Treat you like royalty from the minute you walk in the door for your appraisal, to the adjuster to the rental car with Enterprise. I was in and out on the initial visit within an hour including the rental car. I walked in feeling anxious, unknowing what to expect and left elated feeling like a million bucks. ABBY walked me through the entire process, worked with my insurance claim and made sure I was taken care of thoroughly by the Rental care specialists with Enterprise The team at Caliber are extremely efficient, organized and professional. its evident that they dedicated to their jobs and professions, I would recommend them to anyone who wants their vehicle to be repaired by perfectionists. I was updated by phone and text every 2 days and my SUV was completed 4 days ahead of schedule and looked immaculate, from the detail work after the body work to the actual repairs, my vehicle looked better when I picked it up fro Caliber than the day I bought it from Mercedes Benz, I cannot thank ABBY and the team of experts and professionals at Caliber Collision Torrance, Thank you from the bottom of my heart. This by far is the best experience ever, absolutely professional and superb quality repairs without a doubt read more

I was referred to Caliber body shop by my insurance company for a damage estimate. From the first interaction, the customer service was fantastic. The shop proactively called me to schedule an appointment, which was a great first impression. When I arrived, I was greeted and quickly introduced to Jose D., my service advisor. Jose D. is a friendly, professional, and genuinely energetic individual who clearly takes pride in his work. He provided an exceptional level of customer service, patiently explaining the entire estimation process to me in detail. He quickly performed the physical examination of the damage and wrote up the estimate. He even offered me a drink while I waited. The entire process was completed efficiently and with a high level of care. I was so impressed with the service provided by Jose. His professionalism and courtesy exceeded all expectations. While my repair work has not yet been completed, the experience of getting the estimate was outstanding. I would highly recommend Caliber body shop based on this excellent experience. read more

I sadly noticed a foot long scratch on the side door of our new Toyota Sienna and felt that I would need a repaint repair. I went to the Caliber Collision office at Torrance Toyota and Abbie looked at the side door and felt that Jose at the Torrance repair shop should look at it and probably could sand and buff it out, rather than having to get a repaint repair. I took her advice and went to see Jose who worked his magic and repaired my foot long scratch in a very short time and it was beautiful and Abbie and Jose saved me hundreds of dollars by not going to some ripoff paint shop that would have told me it would have to be repainted. I cannot say enough about the great service of Abbie and Jose at Torrance Caliber Collision. THANKYOU SO MUCH Abbie and Jose and I will tell my friends and my family to have their car repairs done at Torrance Caliber Collision. Dick Meng read more

I would like to first and foremost thank Abby for her exquisite service and humbleness. She's absolutely amazing. I brought my Toyota Sienna in for bumper repairs yesterday and was amazed when I received a call today saying it was ready. I was a little skeptical on the repairs being done so quickly. Abby was patient and took the time to explain the process and assured me it was perfect. Upon my arrival I was again greeted with such a warm welcoming smile. Are you ready she asked me? (Still a little skeptical I said yes.) My wife and I stood outside as the van was brought forward. To my surprise, my van was PERFECT just like she promised me. Thank you Caliber for having such a personable person who truly cares about her customers and stays true to her word. Abby you are a perfect 10, beautiful inside out. I will be sure to send anyone I know straight your way. read more

Ceara brings the Caliber to caliber collision!   She is a professional who appears to be in management training, not just a front office clerk! She continually kept us in the loop about the complicated process of our car repair - coordination of delayed parts & car rental extensions. She extended herself above and beyond by acknowledging us by name whenever we called, knowing the status of our vehicle, telling us what her next actions would be prior to placing us on hold or transferring the call.  She made sure that she followed up with emails to confirm our needs were met by those we were trying to reach. Overall, a stressful situation was made pleasant by her sunshiny disposition and class act. Bravo Caliber for empowering Ceara and I hope she is mentored into a position of authority.  :) read more

Last week, I started looking for a body shop for my Sienna. It had been side swiped while we were traveling on the 405. My insurance agent gave me several body shop locations. Caliber on Kashiwa was at the top of my list, so I started there. I didn't look further. From the moment I walked in I felt very comfortable. The receptionist is very professional. I watched her work while waiting for the service advisor. Neil Demers, the service advisor, walked me through each step of the repair. I needed the van completed in 5 days. That was a priority with me. Neil delivered! The van looks fantastic. I'm so impressed with this company. I would highly recommend this shop for all types of repairs. Thank you, Neil for making the experience painless. ShirleyR. read more

This was a very pleasant and smooth experience! The Toyota Prius' bumper was replaced: Eric took care of the my car very promptly and answered all my questions! Nice surprise: my car was ready on Wednesday morning instead of later on Friday, as they initially told me. He kept me informed of the progress. I got text messages stating the percentage of the repair completion each day. Great customer service and excellent quality of repair! The car was also washed nicely. I will come here again if needed and I will definitely recommend Caliber Collision to everybody I know or talk to. Thank you very much Eric and Ms. Gea (Anabelle): your entire team is very friendly, helpful, professional, skillful and prompt. Two thumbs up! Dana read more

I recently had the pleasure of being assisted by Mr. Jose Becerra at Caliber Collision, and I cannot express my gratitude enough. His meticulous attention to the details of the issues I described regarding my vehicle was truly commendable. Jose went above and beyond to address and resolve each problem, showcasing a level of professionalism that exceeded my expectations. The care and precision he demonstrated in handling my vehicle left a lasting impression. I am genuinely thankful for the exceptional service provided by Mr. Becerra. It's reassuring to know that at Caliber Collision, there are dedicated individuals like him who prioritize customer satisfaction. Highly recommended! read more

I usually don't do reviews, but I wanted to make sure to show my appreciation for the Caliber team in Torrance. The front desk receptionist was very nice and professional, when I walked in she was able to locate my information right away. Shortly after I was greeted by Jesus who took care of my vehicle like it was his very own. Jesus was very thorough and explained how everything would work, throughout the repair process he made sure to keep me updated and when I picked up my vehicle I was very impressed with the repair quality. Since my repair experience I have been recommending Caliber to everyone I know. I will be returning for a separate repair in the next few weeks. read more

I brought my 1992 Cadillac in because one of my wooden pieces from my door had fallen off and they are no longer available. I was greeted by a beautiful young lady Abigail, who was more than willing to help me. She asked to leave the piece with her for a few days since it had so much glue residue from my husband, in attempt to avoid it from falling. The next day she called me and said it was ready. Upon my arrival I was warmly greeted by her again. I was so surprised to see it looked brand! She herself installed it for me and, to say the least, I am very happy! I will be referring all my friends and family to you! I can't thank you enough for being so wonderful! read more

Caliber Collision, and especially service advisor Jose Beccerra, do an excellent job. I had a few scratches and dents, acquired while the car was parked. Jose assessed the scratches were superficial, fixable with some cleaning and paint touch-up, easy and cheap (free). He explained very clearly what options I had, with costs involved. I went with his simple fix. It took maybe 1h, very fast, to do. He saved me a lot of money. I hope I won't need a car body shop again, but if I do, I'll come back to Caliber Collision on Kashiwa St. If you go there, please ask to work with Jose. Thank you, Jose ! read more

I would like to thank Caliber Collision Torrance for the amazing customer service and the wonderful repairs completed on my vehicle. Everyone there is very kind and professional. Lili went above and beyond to make sure I was informed of any and all changes/updates as repair process went on. Lili you were amazing and I would refer all my friends and family without a doubt!!! On a side note: It is very upsetting to see the negative reviews regarding length of repairs; please understand there is a parts shortage and this is not something Caliber has control over. read more

My daughter was rear ended in her first car, which happened to be a 350Z. We received a recommendation to take our vehicle to Caliber Collision in Torrance. After contacting Randal Vigil at Caliber he helped us set up the Tow and get the vehicle over to the shop as soon as possible. Once, the vehicle was at Caliber Randal's communication with us was phenomenal! He called us everyday and sent us photos. At this point we knew that our vehicle was in good hands and we had nothing to worry about. Thank you for the great service Randal. read more

Let me start by saying that their customer service is A-1. My interactions with everyone was nothing but pleasant. Thank you, Jessica! Their telephonic and text messages updates are super helpful. Being in an accident is already nerve racking, and their care and concern puts your mind at ease. I expected to be without my car for thirty days at least. Nope.....I got my vehicle back in less than two weeks. They took care of business. Great work on my car Jess. read more

I worked with Jessica. She was a consummate professional and attended to my vehicle as if it was her own. When I got my vehicle back it's as if nothing ever happened. Jessica kept me updated through the entire process. I recommend Jessica for immediate promotion! She has intangibles you just don't find anywhere. Jessica is a valuable asset to Caliber.. When you look up professionalism in the dictionary you see Jessica's picture right next to it. Wow! read more

I've been in this type of business all my life and I've experienced great customer service, but nothing like Abby! She goes above and beyond to ensure customers satisfaction. If you need any repairs, leave it in her hands. I felt so comfortable from the moment she greeted me with that beautiful smile, I felt safe. Thank you For everything Abby! I know who I'll be looking for shall I need any repairs or maybe just a little cheering up. read more

I took in my car for an estimate a while back. The shop provided me with a very cost effective estimate, compared to the rest of the shops around. Brought in my vehicle back after several mo this, they accepted the estimate and completed my repairs within a few days. The repairs came out amazing. And on top of that, it came with lifetime warranty. Highly recommend the shop and the staff. read more

I needed to get some repairs done and was looking for a place that was reasonable and reliable. Shout out to my cousin Phyras for recommending me here because this was the first time I've ever had a positive experience at a body shop. Thank you to Jessica Gomez for her stellar service! Her communication was top notch and I really felt cared for by her and the team. read more