I sent an inquiry for a Camry XSE Sunday morning with my budget. Shawn Castillo reached out to me…read moreshortly after. After a few messages, we had agreed on a price that fit my budget. I then drove to Longo Toyota, met with Shawn and looked at the car. Everything was as promised, then straight to the finance office. The purchase process took about 1 hour. Nothing but a great experience and a efficient purchase process. I'm looking forward to buy more from Longo Toyota for my family and friends. Thanks to Shawn and Malik from finance for making the process buttery smooth.

I Worked with Dalina on a recent Tacoma purchase. She went above and beyond working with the…read morefinance department to get my son (recent West Point grad) approved for the military rebate. This is my fourth Toyota from Longo and I have never been disappointed with the price, selection or the sales people. Even though we live in San Diego our next Toyota will be from Longo. Thanks Dalina!

Mike asked me for a top list of cars I wanted and got me the first car on my list. He asked me…read moreabout the trim and features I wanted for the car. My car was delivered in a few short days. I highly recommend his service!

It was my first experience of buying the car at MK Auto group and work with Micheal. Rating: 1000…read more/100 And it is amazing and helpful for everything. He made everything go smoothly simple and faster for me than any dealer. Do not worry about car, just talk to him, and your problems is solved in just seconds. The process of buying was very satisfying and I would love to buy another car with Micheal or introduce him to my friends in the future.

Picked up a car here from Andy Lin, and all I have to say is that these guys provided the best…read morecustomer service hands down. My deal wasn't easy to deal with as I had to get a vehicle trucked in from another state, and they seriously went through a lot of work to make everything possible (not just the trucking part). Andy was very professional, friendly, and patient with me throughout the entire process; You can tell that he genuinely cares and thinks in the client's best interest. It's rare these days to be able to find someone you can really trust for things like this. If you're looking to get a car, oil change, do body work, or anything car related, the team here can help you out with pretty much everything. They are car enthusiasts; they know what they're doing and are passionate about what they do. A huge thank you to Daniel and Tony as well for all the help!

I Recently purchased a Audi A4 from this dealer : ) Tony was very helpful! He gave me a pretty good…read moredeal. Good service!

Absolutely unacceptable experience with Tesla and specifically with Fredy. This has been one of the…read moremost frustrating, careless, disorganized, and unprofessional vehicle purchasing experiences we have ever dealt with, especially for a company of this size and reputation. We placed a deposit for a Cybertruck back in February after Fredy from Tesla assured us the process would be straightforward and that he would personally walk us through everything step by step. We made it very clear from the beginning that we were unfamiliar with Tesla's ordering and registration process and were relying on him as the sales advisor to properly guide us through it. What is especially frustrating is that before we placed the deposit, Fredy was constantly following up with us, responding quickly, and actively trying to secure the sale. The moment the deposit was collected, his level of service completely changed. Communication became inconsistent, follow through disappeared, and the entire experience suddenly felt careless and neglected. It honestly became one of the worst sales experiences we have dealt with. Fredy specifically told us that once we placed the deposit, everything was essentially set and that my dad would only need to be present at pickup. Based on those representations, we had absolutely no reason to believe there were still additional requirements or outstanding steps on our end. Now it is almost June, and after almost no meaningful communication or follow up, we suddenly found out there were supposedly still financing and profile steps that needed to be completed, something that was never clearly communicated to us beforehand. The only reason this was even brought up was because we escalated the issue and repeatedly demanded answers after being left completely in the dark. What makes this experience even worse is the complete lack of communication and professionalism after the deposit was collected. Calls were ignored repeatedly. Messages were left unanswered for days while clearly showing as "read." We constantly had to chase Fredy down just to get the most basic updates regarding a vehicle we already placed money down for months ago. At one point, Fredy even admitted that he made a mistake regarding the process and communication, but after acknowledging it, he disappeared again. Later, we were told he was on PTO, and even after that there was still no proper follow up or resolution provided to us. A customer should not have to beg for communication after placing a deposit on a vehicle. Delays are one thing. Being ghosted, ignored, and given constantly changing information after money has already been collected is another. At this point, it genuinely feels like once the deposit was secured, customer service and follow through completely disappeared. The salesman at Tesla simply took our deposit, and at this point we still do not even know if we are getting the car or not. Even now, calls continue to go unanswered while messages are clearly being read and ignored. That level of disregard toward paying customers is completely unacceptable. Montebello Tesla does not even have a direct phone number publicly listed, so Fredy is essentially our only point of contact, yet he continues ignoring calls and messages instead of properly communicating with us. Fredy, are we getting the car or not? We have been waiting since February and still cannot get a straightforward answer.

Most of the staff here were friendly, but my experience with two employees - Tessa (short hair) and…read moreFred(with a big beard)was extremely disappointing. Tessa ignored me completely because I was not the person purchasing the car. I spoke to her several times and she pretended not to hear me. When I asked to speak with a manager, she brought over Fred, who immediately dismissed my concerns without even listening to my side of the story. Fred also said he would only speak to the buyer and made comments that made me feel disrespected and discriminated against. Every time we visited, Fred would sit there watching us without greeting or assisting us. We always had to walk up to his desk, and his responses were cold and unwilling. There was no sense of customer service or respect. What makes this more disappointing is that I had just purchased a car here last week and already referred two friends to this location because I previously had a good impression of the store with other staffs. After this experience, however, I no longer feel welcome here. As long as these two staffs continue treating customers this way, neither I nor my friends will return.

Best experience Best…read moreexperience I love my car Emilio jr. is way better then Emilio Sr.

Best service ever!! Emilio is so nice and attentive, if you are looking to buy from small…read morebusinesses, this one is it!! They will give you a great deal and accommodate to your needs! TOTALLY RECOMMEND!!

It wasn't bad at all. Just felt like I was being rushed to make a decision to buy and being pushed…read moretowards something I could never see myself in.

Family owned and operated. Great cars available. Never had a problem with my car. Would highly…read morerecommend them to family and friends.

I just want to show appreciation to the Longo Lexus Collision team for taking care of my vehicle…read morewhile it was being repaired due to a unfortunate hit & run. Enrique Estrada & Saul Gutierrez did a phenomenal job communicating with me & giving me periodic updates about the status of my vehicle & making sure my insurance & other parties insurance was aware of the situation. What steps needed to be taken in order for me to have my vehicle fully repaired in a timely manner. Thank you, Michael Cabrera, for taking initiative for making sure my vehicle was ready to go the day I was ready to pick it up. Great customer service & did make me feel comfortable.

I am pleased to share that our recent vehicle transaction was by far the smoothest we have ever…read moreexperienced. There was no haggling over the price, nor did we spend long hours at the dealership; the process was fast, smooth, and easy. Our salesperson, Monica, displayed remarkable patience and understanding throughout. She quickly identified the exact trim level and color we were looking for and made it happen! Her extensive knowledge of the vehicle was impressive, which significantly aided us in making the best choice. This level of service is what every customer should expect. I will undoubtedly be a repeat customer and I wholeheartedly recommend that anyone interested in purchasing a Lexus visit Monica at Longo Lexus. We truly appreciate you, Monica! You are an invaluable asset to Longo Lexus!