- update May 15, 2026 Dealership was able to transfer the…read moresalvage car title paperwork with Dmv, 7 weeks after purchase, very relieved title problems- 4/28/26- dmv has not received any title transfer paper in over 33 days after payment, I contacted Lawrence many times and he said he will follow up with his dmv agent, hopefully they will come through and get the car title transferred to me within 90 days otherwise I don't legally own the car despite buying for it, very uncomfortable with this situation

Over the top customer service! I hope they grow into a larger business! Did a lot of extra work…read moreafter the purchase at very fair rates!

It was an amazing experience !!! Justin paid attention to…read moredetail . Super friendly , attentive and knowledgeable . Great energy , hard worker . Grateful for Him. I recommend him to anyone looking into purchasing a car. Greta customer service !! Thanks again Justin

It's the best experience I have ever had buying a new vehicle. It was a quick process, very…read morefriendly reps. I knew what I wanted, and was in contact with Harley Wells (probably one of the best sales associate at Longo) who started the paperwork right away. She had me out of the dealership in less than an hour.

Mike asked me for a top list of cars I wanted and got me the first car on my list. He asked me…read moreabout the trim and features I wanted for the car. My car was delivered in a few short days. I highly recommend his service!

It was my first experience of buying the car at MK Auto group and work with Micheal. Rating: 1000…read more/100 And it is amazing and helpful for everything. He made everything go smoothly simple and faster for me than any dealer. Do not worry about car, just talk to him, and your problems is solved in just seconds. The process of buying was very satisfying and I would love to buy another car with Micheal or introduce him to my friends in the future.

Picked up a car here from Andy Lin, and all I have to say is that these guys provided the best…read morecustomer service hands down. My deal wasn't easy to deal with as I had to get a vehicle trucked in from another state, and they seriously went through a lot of work to make everything possible (not just the trucking part). Andy was very professional, friendly, and patient with me throughout the entire process; You can tell that he genuinely cares and thinks in the client's best interest. It's rare these days to be able to find someone you can really trust for things like this. If you're looking to get a car, oil change, do body work, or anything car related, the team here can help you out with pretty much everything. They are car enthusiasts; they know what they're doing and are passionate about what they do. A huge thank you to Daniel and Tony as well for all the help!

I Recently purchased a Audi A4 from this dealer : ) Tony was very helpful! He gave me a pretty good…read moredeal. Good service!

I've now visited three different Tesla locations, and Tesla Montebello has hands down been my best…read moreexperience. My very first Tesla interaction was a test drive at the Inglewood location. While I appreciated the opportunity to test the vehicle, the experience itself was honestly a bit meh. It felt rushed and transactional, and the agents seemed eager to move on to the next customer. It didn't leave a strong impression and didn't quite match what I expected from the Tesla brand. My second experience completely reset my expectations. I picked up my Model Y at the Long Beach location, and it was exactly how a Tesla delivery should be. The representative who helped me, Adrian Espinoza, was absolutely amazing. He was patient, thorough, welcoming, and genuinely invested in making sure I felt confident with my new car. That experience set the precedent for how I anticipated my future interactions with Tesla to feel. Then came my first service appointment, which led me to Tesla Montebello. I'll be honest. When I initially saw in the Tesla app that the earliest available appointment was about seven days out, the day after New Year's Day, and required driving a bit farther from downtown LA, I was slightly annoyed. Now I can confidently say I'm incredibly grateful that things worked out exactly this way. The Tesla Montebello location is beautifully tucked away in its own quiet corner, and the entire environment feels calm, serene, and thoughtfully organized. As someone with Southern roots who truly appreciates peaceful, welcoming spaces, this immediately stood out. Everything, from the exterior to the interior, was spotless, neat, and well-run. I arrived about 15 minutes early and was warmly welcomed by the customer service team, who invited me to get settled in the waiting area. I barely had time to sit down before they came to ask if I was ready. My wait time was maybe two minutes total. The team walked out to my car with me and patiently answered questions that were likely covered in the user manual. They helped me locate alert and report history, showed me how to schedule morning warm-ups before heading to the gym, pointed out where my windshield wiper fluid container is, and even assisted me with obtaining a physical key while I was on site. Every interaction felt kind, unhurried, and genuinely helpful. The only hiccup during my appointment had nothing to do with the Montebello service team at all. It seemed to be related to the backend messaging architecture within the Tesla mobile app. While the service estimate was shared within the message thread, the button itself wasn't tappable from that section, so I had to navigate to a different area of the app to view the estimate. Once I found it, everything was clear. I mention this only as constructive feedback, because the team on-site handled everything flawlessly. And as a very busy person, I have to mention this. The Wi-Fi at the Tesla Montebello service center was excellent. Guest Wi-Fi is usually unreliable, but this was fast, seamless, and made it easy for me to get work done while I waited. I spend a lot of time in Tesla lounges, and while there is consistency across locations, Montebello truly stood out. Overall, this was a 10 out of 10 experience. Tesla Montebello exceeded my expectations and reinforced the level of service I came to expect after my Long Beach delivery experience. I will absolutely be scheduling all future service appointments here. Thank you to the entire Montebello team for such a smooth, calm, and genuinely positive experience.

Absolutely unacceptable experience with Tesla and specifically with Fredy. This has been one of the…read moremost frustrating, careless, disorganized, and unprofessional vehicle purchasing experiences we have ever dealt with, especially for a company of this size and reputation. We placed a deposit for a Cybertruck back in February after Fredy from Tesla assured us the process would be straightforward and that he would personally walk us through everything step by step. We made it very clear from the beginning that we were unfamiliar with Tesla's ordering and registration process and were relying on him as the sales advisor to properly guide us through it. What is especially frustrating is that before we placed the deposit, Fredy was constantly following up with us, responding quickly, and actively trying to secure the sale. The moment the deposit was collected, his level of service completely changed. Communication became inconsistent, follow through disappeared, and the entire experience suddenly felt careless and neglected. It honestly became one of the worst sales experiences we have dealt with. Fredy specifically told us that once we placed the deposit, everything was essentially set and that my dad would only need to be present at pickup. Based on those representations, we had absolutely no reason to believe there were still additional requirements or outstanding steps on our end. Now it is almost June, and after almost no meaningful communication or follow up, we suddenly found out there were supposedly still financing and profile steps that needed to be completed, something that was never clearly communicated to us beforehand. The only reason this was even brought up was because we escalated the issue and repeatedly demanded answers after being left completely in the dark. What makes this experience even worse is the complete lack of communication and professionalism after the deposit was collected. Calls were ignored repeatedly. Messages were left unanswered for days while clearly showing as "read." We constantly had to chase Fredy down just to get the most basic updates regarding a vehicle we already placed money down for months ago. At one point, Fredy even admitted that he made a mistake regarding the process and communication, but after acknowledging it, he disappeared again. Later, we were told he was on PTO, and even after that there was still no proper follow up or resolution provided to us. A customer should not have to beg for communication after placing a deposit on a vehicle. Delays are one thing. Being ghosted, ignored, and given constantly changing information after money has already been collected is another. At this point, it genuinely feels like once the deposit was secured, customer service and follow through completely disappeared. The salesman at Tesla simply took our deposit, and at this point we still do not even know if we are getting the car or not. Even now, calls continue to go unanswered while messages are clearly being read and ignored. That level of disregard toward paying customers is completely unacceptable. Montebello Tesla does not even have a direct phone number publicly listed, so Fredy is essentially our only point of contact, yet he continues ignoring calls and messages instead of properly communicating with us. Fredy, are we getting the car or not? We have been waiting since February and still cannot get a straightforward answer.

Best experience Best…read moreexperience I love my car Emilio jr. is way better then Emilio Sr.

Best service ever!! Emilio is so nice and attentive, if you are looking to buy from small…read morebusinesses, this one is it!! They will give you a great deal and accommodate to your needs! TOTALLY RECOMMEND!!

I had a frustrating experience at Lexus Cerritos--poor service, unexpected charges that weren't…read morepart of the original service package, and pricing that didn't match what was quoted online. It honestly felt misleading, and I even considered taking it further. Thankfully, I decided to try Longo Lexus instead, and the difference was night and day. The entire process was quick, smooth, and refreshingly transparent. Pricing matched the original estimate exactly--no surprise add-ons, no upselling, just honest service. A huge shoutout to my service advisor, Kelly Yang, who was incredibly professional and thorough. He clearly explained the work being done, set accurate expectations for timing, and even applied a promotional discount. After my prior experience, I walked in expecting the worst--but was genuinely impressed by the level of care and integrity. While it's a bit of a drive for me, it was absolutely worth it. I highly recommend Longo Lexus if you're looking for reliable, straightforward service without the hassle.

I know everyone that lives in the SGV knows about Longo's reputation as the go-to place to buy a…read moreLexus or Toyota. Last month, I had reached out to Longo online to request a quote for a 2026 Lexus NX 350h Premium. I notified them of the price I had received from a different dealership and was told they would "match" any competitor and also honor a discount I had received using the Costco Auto Program ($2500 off). They even notified me of their special APR rate for March 2026. Things seemed to be going well, but they didn't have any inventory and the car I wanted would not arrive until the following month. They also said they could not honor the APR for next month since it was a special promotion only for March. I called Crown Lexus and they were not going to receive any new NX hybrids until April, but the salesperson from Crown said their dealership would honor the discount from Costco and the special APR rate even though the car would not arrive until after the promotion was over. I called Longo back and notified them of what Crown was going to offer and instead of matching the offer, they said they'd only give me a discount of $1500 because there was a "shortage" of the NX models. I was a bit disappointed in their response and ended up going with Crown Lexus and reserved a car that was assembled in Japan. Also, check their inventory because the cars are assembled in either Canada or Japan. If the VIN number starts with a 2, the car was assembled in Canada.

These people are CROOKS and LIARS! They also sell RV's. I bought a RV through this company and I…read morewas told that the only issue was that the roof needed to be re-sealed. Come to find out, it has thousands of dollars of roof damage and the ENTIRE roof needs to be replaced. It also has floor DAMAGE and a LEAK at the hot water heater, the grey tank has a LEAK when it gets 3/4 of the way full! I was supposed to pay Sammy $300 more towards tax and licensing and there is NO way that I will pay this company another dime for their selfish LIES. They put a Lien on it as well so I guess I will be stuck with that which is fine. Do not buy CARS or RV's from these horrible people. They will SCREW you OVER!

One of the easiest and best car buying experiences in recent memory. The quality of vehicles they…read morehave on the lot is top notch. I bought a 2010 GX 460 that looked and performed like new. Purchase also comes with a free warranty which was a plus! Would definitely hit them up again when I'm in search for another vehicle. Thanks California Auto!

Saw an ad on marketplace for a 1998 Honda Prelude and was interested, which then lead me to Active…read moreAuto Group (No longer are under Forza Motors) and Ivan was quick to respond. After discussing what day and time to meet, and over the course of waiting for Monday any updates or questions I had he would respond positively. Once I got to the dealership Ivan greeted me and we went to go see the Prelude. Looking around the lot from what I could tell Ivan took care of the vehicles he had, they were detailed from what I could tell and were very organized. When looking over the Prelude he let me look over everything, trunk, touching all the buttons, and there were some problems but just small things like the powered windows not working but I was purchasing a 20+ year car. After that we worked the final process out and now am currently waiting from confirmation from my bank and soon be able to pick it up! There's also a foosball table inside the store but I never got to use it. Ivan told me the store is family owned, and I would recommend purchasing your first vehicle, second, or third vehicle here because the service and communication with Ivan just can't be compared to regular brand dealerships better Update: The car had a check engine light come up but it was just minor like spark plugs and cables needing to be replaced. Just keep in mind some of these vehicles are old and depends on whoever the previous owners were of the vehicle you are interested in

TL DR, "Ivan" was extremely rude and a sleazy salesman that endangers his clients. Do not buy the…read morered Mazda Protege5 that is for sale (or rather any car that is for sale here) To my credibility, this is not the first Mazda Protoge5 that I have owned, I have done top to bottom maintenance on this kind of car and am not naive nor a novice to this vehicle. That being said, I will detail the pre-test drive issues I found with the car. For starters the glove box handle was broken. Just straight up missing. When I asked how do I open the glove box, "Ivan," said "here let me open it for you." He then proceeded to finger the broken glove box, prying at it to open, where he never got it open, and then just moved on. The roof rack trim is cracked, and on this kind of car this can result in water leaking into the cabin and causing mold to build up. Before the test drive I turned on the ac to test its functionality. The belt that drives the ac let out a loud squealing. I asked him "So whats up with that" and he remarked "its just because you just turned on the ac, it will go away." During my test drive I noticed that the seat belt light does not shut off despite all passengers wearing their seatbelts, I don't even begin to know why. Another problem I noticed is that the shifter linkage needs rebuilding, the shifter is "floppy" and does not return to neutral, you can literally throw it side to side and it will stay there. The two major problems with this car are ones that I consider dangers to the client. The clutch is almost gone in this car. The clutch is "all the way to the floor" meaning the diaphragm spring in said clutch is wearing out. I asked him when the clutch was replaced, he responded that he did not know, this means it is probably still the original 150k mile clutch. The most dangerous of them all is the brakes. I notice that when braking, all of the linkage and body of the car shakes, this means the rotors are warped or severely worn down. This is an EXTREME safety hazard. DO NOT BUY THIS CAR. When I asked him when the brakes were last replaced he claimed that his shop had replaced them. I asked "the pads and rotors, or just the pads" he said "both." Intentionally lying and risking the safety of the client. What bothered me extremely is that when I asked to test drive the vehicle "Ivan" said "look man, I am busy, the price of 5000 is firm if you aren't going to pay full price don't even bother wasting my time" (The audacity of this dude I swear). I drove an hour to purchase the vehicle, and after being extremely mislead, this "Ivan" was not even willing to negotiate. Overall, in my experience with this "Ivan" and the Active Auto Group was not only disrespectful, but downright criminal. Do not even consider buying a car from here. As similar to the other individuals leaving reviews, I was blocked shortly after leaving his lot. This is in an attempt to prevent negative reviews on his Marketplace account that would hurt his pr. I know this "Ivan" will probably respond with some cookie cutter pr rebuttal trying to devalue or dismiss my review. That is because he only cares about making a quick buck at the expense of the safety of his client. Do not be mislead, do not buy a car, do not waste your time, do not risk your life. Also suspicious that on Yelp the name of this location is "Forza" instead of the actual name of "Active Auto Group."