This California Sun location is a corporate location. They are the headquarters for all the locations I have been to. If you need to cancel your account, put it on hold, or check on some information for your account, everyone here has the answers! I have been to many locations for California Sun, and have come to find my favorite locations. I used to have issues with clean beds at a few ca sun salons, or unpleasant visits, and the corporate headquarters here have gone above and beyond helping satisfy me. I GREATLY appreciate everything they have done and keep doing for me. I have had the pleasure of talking with Sydney, and she helped me put my account on hold when I needed. She let me know that I had to do it by the 20th of the month before I wanted to put it on hold(this particular time, when I put it on hold, it was the 28th). We signed a paper, made it official through email. I have also spoken to Kasey, who has helped me through my stubborn times. She has been patient with me...but always aimed to please. My favorite salons, just so you all know, are the 2 Roseville locations- 1070 Pleasant Grove Blvd because of JANTZEE and MALON. I come back because of these 2 girls. They have kept me company when I waited my turn. They are fast on setting up the beds, the beds and floors are always clean, and they sell me on products they know I would. and 5080 Foothills Blvd because of Taylor... I have seen her training skills when it came to newbies and she also has sold me on products that she knew I would love. As well as 820 Sterling Prkwy in Lincoln...the manager that has been there for years is talkative and easy to connect with. Thank you so much for wonderful service and aiming to please at your salons. You've got wonderful employees that strive to make California Sun a great place. IT DEFINITELY WOULD NOT BE THE SAME WITHOUT JANTZEE, MALON, AND TAYLOR. (I'd probably still be bitching, lol) read more

California Sun Wellness Spa - One of my favorite lotions... best time to buy is during a buy one get one for $.01 - Tanning Near Me - Rocklin, California

I rarely leave negative reviews, but after repeated experiences, I feel compelled to share mine. What should be a place to unwind and invest in self-care has consistently become a source of stress and frustration panic attacks every bad emotion you could feel I feel every time I go to this location. I got in my car today after tanning and cried my eyes out . The customer service has been extremely disappointing. Several staff members have been rude, dismissive, and overly focused on selling products and upgrades rather than providing a positive customer experience. Instead of listening to customers, they often come across as though they know better and are unwilling to respect differing perspectives or long-term experience. On multiple occasions, I have left feeling upset rather than relaxed. No customer should walk into a business expecting a peaceful experience and leave feeling anxious or frustrated because of the way they were treated. Management sets the tone for any business, and I believe there is significant room for improvement in hiring, training, and accountability. Unfortunately, these repeated interactions have convinced me that this location is no longer worth my time or money. This will be my last experience with California Sun, and I cannot recommend it based on the level of customer service I have received. Mike the owner really needs a class on how to hire people who are actually good people at least... I have never been so disappointed . This business is a scam and crazy expensive for how you are treated so poorly. After this last go around I will start going to the gym to tan from now on . 3 of my friends are also going to cancel with CS. read more

I used to love this place but they are absolutely horrible. Customers service give ZERO shit about you being a customer. It is so disappointing. And when you call the out of the country customer service they say even though you pay for an elite plan you might not get to use all the services. And they will not let you speak to anyone higher up or in the US. They say go find another salon that has cryo. Just keep paying your money and quit if you don't want a store credit. And to think how many people I have referred. The Folsom store cannot get there cryo machine to work and it always is broken down but will not give you credit for days not in use. Regina says she's the account manager and no one is above her! Save your money and go pay extra for a real cryotherapy salon read more

I've been coming for months and have seen how rude the manager Danielle is to the staff. Not only have I witnessed this manager say rude, and disrespectful inappropriate things to her own employees she also doesn't seem to care about hurting people's feelings. Personally I only come back for the sweet girls at the front like Maddie!! These girls deserve more love and respect and still love the location just wish the staffing was better! read more

California Sun is not just a tanning salon; it also has spa treatments. It is by far the best salon I have ever been to. The gals that work there are very friendly and helpful. They always have a smile on their face and remember my name. I absolutely love going there and highly recommend it to everyone. Oh, did I mention how clean it is? Give it a try! read more

I am from out of town and needed a last minute spray tan. The lady who helped me was so kind so all of these reviews saying the service is awful were so inaccurate. It was clean and timely and the vibes were just good. I would 100% recommend going here!! read more

Let me first start by saying I've had several very pleasant encounters with the staff who do work here, typically when it's senior staff/management; however, there's several issues I have with this company: - When working with the younger staff, it's very likely they're going to take several times longer to process any tasks that are required. This really only could mean that either the training isn't sufficient or hiring practices are way off. I honestly blame the former. For instance, when we went to sign up, it took almost a full hour to get through this process (Roseville location by Save Mart on Foothills). This was partially due to an issue she was having with their customer management system (she blamed it on a virus... which wasn't comforting but likely not correct). - If there's multiple people in line, there's about a 50/50 chance there's going to be no sense of urgency which, in certain situations, can be a positive but is aggravating when there's more than two or there people in line. When my wife and I signed up, the young woman at the counter, who was attempting to sign a customer up, struck up a conversation about her shoes which rolled into a conversation about a vacation she had just come back from. At the time, there was a room full of people trying to either get checked in or signed up. The whole time, there was another girl who was walking from the front to the back desperately avoiding eye-contact with any customers which I'm hoping was because the location was understaffed and not that she was avoiding helping. - The antiquated IT infrastructure... I've built a career working in I.T. so, naturally, this is my biggest issue. First and foremost, PLEASE give your staff a proper working system to check customers in with! Why do you need my Cal Sun barcode tag AS WELL as my ID? Take a picture when you're enrolled that populates on the screen when the barcode is scanned... like EVERY well established gym on the planet does and move people through quicker. You can still up-sell us on the tail end. - Lastly, fix your cancelation process. This was, by far, my most frustrating experience with Cal Sun. First, I was (excuse the dramatic expression) shocked to hear that you're required to send in hard copy to their Corporate office which, just so happens to be open from 9-5 Monday through Friday; so, forget just dropping it off at the corporate office if you work similar house which isn't entirely unlikely. I found this out when I drove out there myself only to find them closed at 1:00 PM on a Saturday. Corporate hours aren't available anywhere and there's no mail drop at the front office either which would ALSO 100% suffice. I was really curious about this cancelation process; so, I asked one of the management (who was extremely helpful in all other aspects) at the Roseville location on Pleasant Grove by the pet store. Her explanation was (I'm obviously paraphrasing) that essentially, too many mistakes had been made when attempting to cancel memberships in the brick and mortar stores; so, they've shifted this responsibility to the customer. THIS... THIS is what makes me so incredibly frustrated. Instead of fixing the problem in your own process/procedures/infrastructure, you shift this responsibility to your customers which should very naturally rest with you. You could LITERALLY just have an email address answered by the SAME person who reads this bullshit hard copy you're requesting we write out, get stamps for and find a mailbox to drop this in to. I don't have stamps... BECAUSE I'VE NEVER BEEN FORCED TO SEND A *#$&ING LETTER. Get your shit together... read more

I really like this location! Girls are nice and there is never anyone there!! =)

I've never been tanning before signing up with Cal Sun about a month ago and I've always had really good experiences. The girls are really sweet and actually helpful. I had no idea what I was doing at first, but the patience of the employees helped out tremendously with products and times I should be spending in the beds. It's awesome when they pay attention to what beds you use and mention promo offers that actually appeal to you instead of just trying to sell whatever (though if they did I'd totally understand it's just part of the job). I really like how the shop is set up and it's always super clean! read more

This place is horrible! I got skin cancer most likely from fake tanning and when I went to them before my surgery for skin cancer they wouldn't even put my account on hold. They told me "if we just held everybody's account because they got skin cancer that wouldn't work for us" I've been a member there for at least ten years and I have never been treated worse! Do not be a member here!!!!!! read more

STEALING IS THEIR POLICY........???? APPARENTLY SO. THIS IS A CORPORATE OFFICE COMPLAINT!!! This did not occur at this location, BUT THIS IS THE ADDRESS THEY USE. I won't hold the location I actually visited accountable for what happened. I have a monthly membership. I upgraded to a better bed on Saturday for half off a special they are running, I used a gift card and paid 4.75 for the upgrade (4.50+.25 tax). The computer froze before I could tan, then it said I had completed my tan. Staff tried to get the corporate office, then the off duty manager (who helped by trying to get district), the regional manager, the owner.........none of the people who could and should fix this was available. After over 20 min I left. On Sunday I filed a complaint online with the company. I received no reply. On Tuesday I went in to tan when I was done. The manager who had tried to get me an upgrade during the week to make up for the mess up over the weekend was told by the corporate office they would not do that. But they would credit 4.50 back to my gift card not the full 4.75. IT IS THEIR POLICY TO STEAL aka NOT RETURN ALL THE FUNDS THEY CHARGED YOU. I said I was not happy with that but I didn't hold the employees responsible they have no control of what can be done everything has to be run through the corporate office. And I'm trapped in a contract so it;s not like I can just say i'm going somewhere else. I have since filed a complaint with BBB and Board of Equalization ( they aren't sure they can even charge tax for the upgrade or any tanning service since they don't actually provide you with anything like free eye protection or tanning lotion, he said a mint doesn't cut it.) So if anyone else has had this or a similar problem go to boe.ca.gov, click the blue contact us tab, then under the By Email click Report Tax Evasion or call the 888-334-3300 number and they will take your complaint over the phone. read more

The girls in the Salon have always been nice. The OWNERSHIP and MANAGEMENT is the worst I have ever encounted. They do not allow their employees, they hired, in the salon to do refunds or solve billing mistakes they made. They make you go throough their "Corporate Office" with any mistakes involving refunds or exchanges. Half the time "Corporate" is not there and it takes 24 to 48 hrs to resolve the problem. They will not address this in the salon. You can not even call the salon directly. I accidentally left something in the room and was not able to contact the salon since it was on the weekend and "Corporate" was not oppen. Insead I had to drive back over to the salon to see if my belonging was there. (I have been meaning to write this for a couple of years) I had an allergy to a lotion they sold and they would not refund/exchange the lotion. I asked to speak to the owner and since they were out of town their 16 year old daughter, at the time, called me. VERY UNPROFESSIONAL. When I finally spoke to the owner she acted like this was such a huge business loss to exchange the botlte of lotion. I would imagine my 5 years of membership was a bigger loss since I finally defected to the MUCH NICER SALON across the street!!! read more

Nice beds, friendly staff and right next to the Fitness 19. I love that I can work out and then jump in a tanning bed. It's always very clean and the beds all seem to have newer bulbs every time I've been in here. read more

This is my least favorite location I have been too. The customer service I have received here has always left something to be desired. I went a couple weeks ago to put my plan on hold and the person helping just had an attitude about it like she had something better to do. I avoid this location if it is possible. read more

Today I attempted to use the bring a friend benefit that I have in the past and was informed that my old ambassador membership doesn't include it and id need to pay for the "new ambassador" membership which is more per month. I asked if the new membership includes my 40% discount on lotions? I was told no. Pay more get less? Is this how your company treats long time members? read more

I wanted to get my hands rid of California Sun and thought they would be kind enough to just let me keep my money back for the months I never went to them. I didn't use your electricity or anything from your business because I was so badly burnt. Records will show I was not there. Within my first week 1/2- 2 weeks I bought some product. I'm not a "bad person that's trying to pull one over on a company." I haven't been back since. They kept taking money from my account and never got back to me. So I reported the charges to reverse them and got my money back for awhile. Well guess who reversed it slamming my contract in my face? California Sun! What's really ironic is that they broke that contract after taking a look at my customer history and realizing that I had been moved up to quick, was a extremely burnt, and hadn't been back after that last "upgrade" (so I thought, it was a terrible downgrade with how red and peeling I was after). They reversed 85$ for months I was not in. This place is a complete joke, fraud, and extremely double-standard company that does not seem to have any empathy and all they care about is money. All my college classmates, coworkers, and family all cancelled their memberships after seeing my letters from my bank of how California Sun reversed those charges with evidence of a Contract they decided to break. That is so shady to do as a company. It's like receiving a "hey yeah we understood your bad experience but we don't give a F**k" No one wants to give to a business like that these days. There's other tanning salons around. I'm so surprised how this place stands with such horrible business morality and practices. Also my first attempt to cancel my membership was 4 months ago as shown in my yelp review and they actually never got back to me after being sent to the corporate managers voicemail several times over the course of 3 months with no call back. Eventually I just cancelled online not thinking it would do any good because I wasn't in my 6 months time frame but considering I wasnt there after 2-3 weeks because the upsold me on something I wasn't ready for, I felt justified to at least try thank God I did. All in all, I think this business is super shady. They care about money more than people's safety and well-being and when dealing with machines like a tanning bed... They shouldn't be trusted. They feel entitled to money that you've worked your butt off for when you've never step foot into any of their tanning salons ever since the first few weeks you got your membership. No wonder why I got burnt in the first place. How can you expect the employees to feel that way if the owner/management don't feel that way. I usually rave about beauty businesses on Yelp. I'm all for supporting local businesses and helping them out. But this is BY FAR the worst beauty experience I have ever had. It has legitimately traumatized me back into paying 60$ for a spray tan in midtown whenever an event comes up which is every few months than ever step foot into a tanning bed ever again. read more

Yelp removed my previously posted review so I felt inclined to post again and will do so as many time as needed until it sticks. Like I stated before. I have been a loyal tanner here for years and have found myself becoming to busy to tan. I realized paying $70 a month for a membership I have not used now in the last year is not very smart. I called the corporate office "this location" and asked to have my account canceled. The lady I talked to on the phone was very blunt and to the point "come in to location and cancel and or mail in a cancelation letter, no other options". I find this very inconvenient to me as a working adult and unprofessional of california sun to make me take time out of my day to either drive an hour out of my day, mind you they hassle you to stay on the "stay and save" program they will happily put you on to keep collection your money And or write them a letter, pay to mail it and pray they get it and start the canceling process. Once they receive the letter you still owe the next 30 days. Keeping this process makes it seem like they want to make you jump through every hoop to cancel dragging on your cancelation process. I have never had a yelp review deleted before, and I am pretty upset that my honest review was deleted from this shady business. I know I am one of many dealing with this inconvenience. For now they will keep collecting my $70 a month until I do as they say. Please spare me your corporate Reply on how your protecting my privacy, or any other excuse you have. End of story I will never sign up here again and can't wait to have this unlinked from my bank account. New tanners beware, once they have your bank account you better live close to corporate office or hope the cancelation letter is processed when the time comes. read more

I have been going to California Sun centers for years, and I only cancelled my membership because I moved cross country. I have to say, I am so upset and disappointed by you as a company. I mailed in my cancellation in December of 2015, today, I noticed that I have continued to get charged every month, so I called to have the situation fixed and to get a refund, pretty simple, right? Wrong. Kasey Ryan, who apparently reports only to the owner of the company, which I'm guessing is complete bull shit, informed me that because you guys don't have the letter, it never happened, and won't refund me. Are you fucking kidding me?? So it is MY fault that either A) It was lost in the mail or B) some idiot in your mailroom put it in the wrong spot??????? It is bad enough to cancel a membership you have to write a letter, I mean, seriously, what year is it??? But after that, we can't even trust that you actually do your job? Or expect a refund for services we didn't receive????????? How about you guys try to make your long time loyal customers happy, and maybe, just maybe, they will recommend you, allowing you to grow, instead of pissing them off, treating them like THEY are wrong all the time, and leaving them with no options but to find every single way to put you out of business. A few years back, one of your idiot employees put the wrong time on the bed I was using, I was severely burnt, I never opened a law suit, but guess what? I still have time. read more

I sent this to the owners and never received a reply. Thought I would share how their employees represent the business. I will never step foot in a California Sun and make sure I tell people who are considering being a customer how I was treated. California Sun Mr. and Mrs. Blore, I wanted to write to you about an interaction I had with one of your employees on October 10 at the corporate location on Blue Oaks Boulevard. This person drove a black range rover with very tinted windows. I parked in a spot not realizing it was in front of the employee entrance of the California Sun (CS) shy of 5pm. I have a two year old that I was getting out of her car seat and my personal belongings when this individual came speeding around the drive lane and sat and waited for me to move for the spot located right next to me, this was very intimidating and awkward. I walked across the spot they wanted and up on the dirt median to get out of the way to ensure my child's safety, the person drove aggressively into the spot which caused the vehicle to drive up on the curb. By this point I moved quickly to get on the sidewalk across the way, she proceeded to rudely yell at me that I cannot park there. This individual took it upon themselves to determine where I can park in the business park spaces and to yell that the parking spots belonged to California Sun business. In my years of experience in dealing with business parks, you get an allotted amount of parking spots, not physical location of parking spots. I also called the City of Roseville and spoke with a planning department representative that confirmed that the businesses cannot claim certain parking spots, they do not belong to the business because of the location of them. In sharing the interaction I had with your employee to the business I was going to, the owner said that it was a frequent behavior and that the employees at that location usually parked at a slant to secure two spots. This behavior shows aggression and immaturity on behalf of your business. The CS employee's approach was aggressive and very rude with the way she was driving and to yell at me across the drive lane. She proceeded to yell that people worked there until 9pm and needed these spots for their safety. I ended up moving my vehicle a few minutes after the interaction, for one I was afraid she would damage my vehicle with her aggressive manner and then thought maybe the employees needed a safe area. What made me super frustrated is when I came out to leave (1 hour later) there was not one car parked in any of the spots located where she claimed people working there late needed the spots. I am the first to be an advocate of employee safety, but there are better approaches on how to handle situations like these. You get more with honey than vinegar. If there is really a concern about the safety of your employees, why don't you move all the company vehicles from in front of the building for employees to park there? Your company also has a huge truck taking up two parking spots right in front of other businesses, why don't you move the truck to the side where it does not block business store fronts for customers to find? I am not sure who this employee was, but thought you should be aware of the unnecessary aggressive behavior and understanding that everyone in that business park has a right to be there and park where they like. How do you know I am not a frequent customer of yours in one of your locations and if I was, I can tell you I no longer am! I deal with a lot of people both professionally and personally and will tell them how the employee treated me and my daughter. I was taught early on in my career that every interaction is a customer service moment, you never know who you are dealing with and your approach could make or break a situation if you are representing a business. read more

Wow, I came here to write an honest review about a terrible, unethical and unprofessional experience I just had with this company and realized I'm certainly not the only one who corporate at cal sun has done wrong by. I will start by saying I've been a loyal paying customer to this company for years, I'm talking ten + years , but that was just ended on a bitter & dishonorable note on their end. I went into my local salon EIGHT months ago with the intent to tan one last time before vacation and cancel my account that day. A gentleman who I had never seen at that location was working and was perfectly nice, we chatted a bit and I told him I wished to cancel my account. I said to him I knew that I'd have to fill out paperwork and turn it into the corporate office as I had experience freezing my account in the past, and he replied by saying no actually, they don't do that anymore and that I could just fill out the paperwork in store and leave it there, that I'd be good to go! I made the mistake of not keeping record of this because I trusted that it was taken care of like he stated to me. Fast forward to eight months later my husband noticed they are still charging me the AMBASSADOR RATE which is $72 a month and have been charging me every month since! I haven't stepped foot into any cal sun since the day I (thought) I canceled my account and was completely confused, so I called corporate thinking to myself no problem, I know they will make this right. Talk about being taken aback with the customer service I received at this point- they gave me the runaround for three days, with multiple phone calls made by me to a different gal each time promising that "their manager" would return my call at a certain time (and never did). Finally after many attempts to reach someone who could supposedly could help me, a gal named Kristen called to inform me that all they can do is refund the ONE most recent month as per their "policy". That's $72/$576 they fraudulently stole from my bank account. Their reasoning behind that is that one, I should've fine tooth-combed through my bank statements earlier, two, I have no paper record of this cancelation taking place (sorry I trusted your employee to turn in and honor the paperwork he had me fill out), and three, it's their policy that they can only refund one to two months for any reason. You would think that dealing with a loyal longtime customer they would correct their mistake and apologize for the inconvenience it's caused for my family and I. However, reading the many reviews on the ethic foundation of this company I now understand why I was treated the way I was. I will never again use California sun centers and I will do my best to inform everyone I know and can reach via internet that this is how they treat their customers. They have no problem making a pretty penny off of your trust and small mistake to keep record of what took place in their store. Now as a busy mother of two I get to pursue this entire joke legally instead of spending time with my kids. Step your game up cal sun, that is pretty darn pathetic. read more

As a loyal member since 2011, I sadly need to warn you about the sneaky "contract clauses" California Sun Centers traps members with. God help you if they don't have your email address and your bank updates your credit card. They will continue to accure the charges and you won't know about it until you innocently show up to tan and are told you owe a couple hundred dollars. So you pay the back fees and they "re-instate" your membership so you can tan. Little will you know that they started your membership time period all over again and you are stuck for another 12 months. Brianna, their Corporate Guest Services rep, told me "we have thousands of customers and we can't take the time to call". So if you like good customer service, go elsewhere. read more

This corporation is awful. They lie to their customers about their policies, and have horrible service. THE GIRLS IN THE SALON ARE NICE, THE CORPORATE OFFICE AND COMPANY OWNERS ARE AWFUL. When I tried contacting their corporate office about my bad experience, they never responded to my emails and also did not return my phone calls. Buy a member ship AT YOUR OWN RISK! read more