Kyle just finished opening my pool for summer 2026. Kind, friendly and quick. Great job Kyle. See…read moreyou in the fall

Top notch service!!! No wonder why pros is in their name because that's exactly what they are... We…read morehad two technicians come out today. Jacob and Justin and they were fantastic. Above and beyond my expectations. And the services they provide are amazing like winterizing and springerizing highly recommended.

The service and prices were great. I bought a hot tub from them at a good price, and was delivered…read morewith care. They don't have a big fancy showroom, or a large selection, but that's why they can give you a great deals and great service.

Had an appointment with Chris on 04-07-26 to look at the pool for a new liner replacement. Chris…read morewas nice explained what's was going to take place, gave the quote, and left. Reached out to see what we could do as for payments ( or payment arrangements ), Chris advised he woukd speak to his co-partner and get back to me. At the end of April I reached out in a text to see if there was any update, Chris responded that he would reach out br end of day. WELL, it still END OF DAY ( 06-08-26 )NOTHING but AIR TIME. HONOR, COMMITMENT, YOUR WORD, even LOYALTY. Those words mean NOTHING. It's hard to find a TRULY COMMITTED pool guy these days.. it's personal preference and luck of the draw..

I asked for repair of my leaky hot tub, but they responded with a sales pitch to buy a maintenance…read morepackage. Needless to say, I did not use them. Update: the response did have a comment after the sales pitch that said $159 for a consultation. That is on me so I changed my rating. BUT a person named Laurie responded to my review by insulting me and essentially calling me an idiot. I saved her responses in case her management wants to see them. People make mistakes, but if this is a professional business, then Laurie is not the right person to be customer facing. Either that or she needs to go through some customer relationship training. I will not apologize to her because she doesn't deserve it. I will apologize to the owner for my errant review. Hopefully she is not the owner!!Regardless, you should be careful when dealing with Laurie if you do business with Chicago Pool and Spa!

The service was fast efficient and the people are concerned about your pool…read more Would highly recommend Chicago Pool and Spa

John and crew came to close our pool for the season. They were excellent and great in educating us…read moreregarding our pool. Highly recommend!

Be very very careful when dealing with this company. I had them out several times and last year,…read morejust before winter, we were told our u it needed new displays and that cost would exceed $1,000. We agreed and, after paying for the parts, we were told that because of the winter weather, they would come out on April 8th to do the work. April 8th came and went and I texted to see what was going on. At first he claimed that we didn't have an appointment, then I sent him a screen shot of the exchange. After that he came me the runaround telling me they could not locate the screens that I had already paid for. After weeks they came over presumably with screens that they found in the warehouse that didn't fit. Finally I told them I was able to source the screens from...wait for it...the manufacturer and suddenly we had an install date. That was on around May 23rd. No I have reached out to him and he is not responding. Absolutely appalling behavior. And before I get some stupid response from the owner about the truthfulness of this review know this, I have every text and I will add them to corroborate everything I've written.

Was referred to Cobalt Pools by another company who was not taking on new customers at this point…read morein the season. I reached out to Adam at Cobalt Pools explaining that we needed a little "hot tub 101 for dummies" and he was very responsive and quick to schedule an appointment within a few days. Rolando was the service man who came out and he was excellent! He drained, cleaned and filled the tub and allowed me to watch how he did every step and explained the entire process. We inherited the hot tub when we purchased the house this summer and hadn't used it yet. He was so thorough and we appreciated his knowledge and friendliness to answer all of our questions, as well as explain the chemicals we would need to maintain the tub. We are very happy with our experience with Cobalt!!

Adam and John are obvious pros at what they do! They took the time to explain everything they did,…read morefrom inspecting, diagnosing, troubleshooting and problem-solving. We are new in ground pool owners, and they took the time to teach us everything about our system and how to make a run at an optimal level. I would highly recommend them not only for service and repair needs, but for weekly maintenance as well. Cannot thank them enough!

We had our first hot tub malfunction in our new home. Of course it was Saturday evening in the…read morefreezing cold and we are new to the hit tub we inherited at the house. Searching for repair help I found Lighthouse Spas was still open! Jeff answered our call and talked my husband thru getting it temporarily working so it does not freeze. He was so caring, patient and of course knowledgeable. He also got us set up with the next available service call along with all kinds of helpful tips. I can't tell you how grateful we are to him! Thank you so much!!!!

Fantastic guys! They definitely know what they're doing. I had a leak in my masterspa hot tub that…read morewas looked at previously by another company. We were told that it was a small leak that he couldn't find, and instructed to use stop leak for spas. Well... we tried that with no luck. Finally, I was frustrated and decided to try a different company. I called lighthouse spas and I am so glad that I did. They answered the phone (rate with other companies, and were able to get us scheduled within a week. The guys were early and had the leak diagnosed within the first five minutes! Amazing!! It took less than an hour from start to finish and was only the service call charge. These guys know what they're talking about. I highly recommend them and will use them in the future. Thank you!!

Stopped in to get pool water tested. Zach explained in full detail exactly what the product I…read moreneeded along with step by step directions!! VERY professional & personalized!! All done with a great attitude too

A mixed review. $70k in ground pool and concrete installed in Gurnee. Initial installation was…read moregreat. Pool was put in level and exactly to specifications. Concrete work looks great. Follow-up wasn't great. Pool went in at the end of fall. Workers through a tarp on a left dirt and rocks for the spring. I had to call several times for them to come open it, then they workers complained about how the pool was left. Eventually it got done but a sticky residue was left at the water line. They sent someone out to clean it but he gave up and said it would wear off. They are also some minor scratches I asked about but the office manager ignored my email. Also when using a chalk line to mark out the cover mounting holes in the concrete they used red chalk which is permanent. Blue chalk washes off. Now I have a faint red line around my pool. No one ever explained how to run or operate the system. I had to figure it out myself. Basically, good initial work but no follow-up. Once they get your money they are done.

If only I can do a negative rating. Pool was built outside of property line and they dropped ball …read more Village of Long Grove NOT approving permit and we are stuck with open permit and code violation. Working with attorney to figure next steps for a contract that was signed Aug 2020 and permit approved April 2021. Do yourself favor and DONT go with this company. Dont follow any videos as cant trust anything say or do.

If I could give them 0 stars, I would. Totally unreliable, unresponsive and incompetent. I made the…read moremistake of believing they would improve this year. Big mistake! They're even worse, if that's even possible. Find someone else.

Mike and Michelle are great and they have the best pool service around. They are efficient and…read morethorough.and take good care of our pool

NEVER SHOWED UP! We had numerous conversations with Michelle on the phone and email. We were…read morescheduled to have a pool liner patch placed on 8/26. Gave our credit card as a deposit to hold the date... And they never showed... The day before they even emailed us confirming that we will have our pool heater cranked because their diver doesn't own a wetsuit... So we had our pool heater set to 90°... They were supposed to show at 1 PM. When they were 45 minutes late, we called and spoke to Michele and we're told that they would be there shortly... No one ever showed no one ever called... We have called numerous times with no answer... Complete waste of our time... Took a day off of work... And heated our pool for nothing. Went a great escape and mentioned our issue with this company and they said they were not surprised.!!! BEWARE!