Bella Pools was excellent! Moved into a new home and the pool in the back yard was falling apart…read more It needed everything: new walls, motor, needed to be re leveled. The deck needed to be taken apart, it was a nightmare. Luckily for me I called Bella Pools. These guys were absolute professionals. Paul helped me pick out which liner to get, was able to make it a salt water pool and was very knowledgeable. The workers (Craig and Kenny) were very polite and worked hard all day even though it was incredibly hot. I would definitely recommend them to anyone who needs a new pool or needs it fixed or maintained.

initially Paul came out to do sizable project and to redo our pool. they did a fairly good job…read more once done he was no where to be found. follow up punch items or additional punch items or even a company that you could rely on for service work ,forget it. we would usually respond back in text messages and say I'll take care of that next week but would never show up or text back. he doesn't care about the customer. he is chasing the next big job/ money. it's sad to me as i was looking for a true customer care company that would take Care of our needs with our pool. you won't get that with Paul Only promises that don't happen. I know he is really busy with customers that are giving him big jobs. if your looking for services work forget him. I spent 30k worth of work and that got his attention but he has now put me in the side line sice the work is done. never did install my ladder and it's now been a year. thanks Paul - I feel lIke I've been screwed in a way. must have sent 15 Text messages and I guess it's time to move to a more reliable company.

Have used them for the past 3 years for weekly service/maintenance, opening/closing, as well as…read moretile & paint work projects. We have had nothing but a positive experience, they are very friendly and reliable and always upfront with any issues and potential costs involved. Highly recommend Regal Pools & Spas!

These guys have done a great job for us and more than that, they've been super responsive when we…read moreneeded a quick cleaning for a party or whatever. Omar is a good communicator and I'll use these guys for all pool maintenance.

UPDATE: After they blew me off on Friday, they said they'd be out Monday to clean my pool. My wife…read morehas been waiting for them all day and no one has answered there phone until a few min ago (3pm). The owner told me they won't be there until tomorrow. I asked him if they could call me ahead of time next time they won't make it. He pretty much hung up on me and didn't acknowledge anything I was saying. While they are only $70 for a cleaning, I think I'd rather pay $150 than be blown off for every single appointment I make with them.

They have been in business for over 30 years for one good reason. They are the best! The owner and…read morethe staff are very knowledgeable and helpful. They helped me with the right chemical balance and my pool has never looked better. They use great chemicals not the cheap generic knockoffs other pool services use and they have great pricing. Thanks a lot HP Pools Supplies

We switched to this company this year for our pool closing. We really liked that they were local…read moreand we didn't have to play phone tag. At time of closing, it was an incredibly quick service compared to the last company we used and they were very friendly. Personally I felt like they cared and knew exactly what they were doing. Service was performed for a great value in price and we're looking forward to having them open our pool in the spring.

These guys do it all when they open your pool. They cleaned my cover and folded it for storage…read more They did an initial cleaning with their own filter system and it's the same for weekly cleanings so my pool equipment lasts longer I really appreciated that.

We have been using this company since 2020. We needed our pool re coated and had some estimates and…read moredecided to go with another company because we liked the surface and look. We just found out that this company is now refusing to open, service or close our pool!!. Talk about sour grapes. It's all or nothing with them!!! In response to the owners response- the surface we are getting doesn't cure and they are fine with others doing the service and it doesn't negate any warranty!!! He's just sore we didn't use his resurfacing!! And not to mention you just blew us off without telling us this when we told you that we were using someone else. We were waiting for a Docusign. How childish!! Bad business.

At the end of the last season, they ended up doing a horrible service, left the pool half-closed,…read morehandles not removed, cover not cleaned, items thrown around the yard. I asked them to fix it and they didn't. I spent 4 hours getting it all fixed after paying a MUCH higher amount (because of price increases). $1,400 or so to winterize it. This season, I asked them to continue service, they said because I was not happy at the end of last season, they will not open up the pool for me. This shows how this company should not be around and perform pool maintenance services! Be careful, rude and horrible customer service, including actual pool service.

Stopped in to get pool water tested. Zach explained in full detail exactly what the product I…read moreneeded along with step by step directions!! VERY professional & personalized!! All done with a great attitude too

A mixed review. $70k in ground pool and concrete installed in Gurnee. Initial installation was…read moregreat. Pool was put in level and exactly to specifications. Concrete work looks great. Follow-up wasn't great. Pool went in at the end of fall. Workers through a tarp on a left dirt and rocks for the spring. I had to call several times for them to come open it, then they workers complained about how the pool was left. Eventually it got done but a sticky residue was left at the water line. They sent someone out to clean it but he gave up and said it would wear off. They are also some minor scratches I asked about but the office manager ignored my email. Also when using a chalk line to mark out the cover mounting holes in the concrete they used red chalk which is permanent. Blue chalk washes off. Now I have a faint red line around my pool. No one ever explained how to run or operate the system. I had to figure it out myself. Basically, good initial work but no follow-up. Once they get your money they are done.

I have a unique pool and Downes gave it extra attention, getting it back to top shape from an algae…read moreoutbreak with a different company. They identified opportunities to improve the overall functionality of the pool. These guys really know their stuff and it shows. Thank you!

We've been using Downes Swimming Pool Company for many years to service our indoor pool, and they…read morehave consistently provided excellent service. They are prompt, reliable, stay on schedule, and their technicians are always respectful and courteous. Today we had an exceptional experience with one of their technicians who went above and beyond. He took the time to make sure we were using the correct chemicals for our pool and performed a thorough inspection of our mechanical equipment. He also identified chemical issues that may have triggered an allergic reaction for a family member while using the pool, which we are incredibly grateful for. We truly appreciate the professionalism and care Downes Swimming Pool Company brings to their work. We're thankful to have them and look forward to many more years of service with their team.

The service was fast efficient and the people are concerned about your pool…read more Would highly recommend Chicago Pool and Spa

This guys is a RIP OFF. Would not give me a time schedule and then didn't show up to install the…read morepool. He was here for ONE day and looked completely lost. I owed him $5,300 to install the pool and now texted me and said its $8,500 upfront. FRANK is a CROOK, Lawsuit to follow. DO NOT USE HIM