Was referred to Cobalt Pools by another company who was not taking on new customers at this point…read morein the season. I reached out to Adam at Cobalt Pools explaining that we needed a little "hot tub 101 for dummies" and he was very responsive and quick to schedule an appointment within a few days. Rolando was the service man who came out and he was excellent! He drained, cleaned and filled the tub and allowed me to watch how he did every step and explained the entire process. We inherited the hot tub when we purchased the house this summer and hadn't used it yet. He was so thorough and we appreciated his knowledge and friendliness to answer all of our questions, as well as explain the chemicals we would need to maintain the tub. We are very happy with our experience with Cobalt!!

Adam and John are obvious pros at what they do! They took the time to explain everything they did,…read morefrom inspecting, diagnosing, troubleshooting and problem-solving. We are new in ground pool owners, and they took the time to teach us everything about our system and how to make a run at an optimal level. I would highly recommend them not only for service and repair needs, but for weekly maintenance as well. Cannot thank them enough!

John and crew came to close our pool for the season. They were excellent and great in educating us…read moreregarding our pool. Highly recommend!

I would strongly caution anyone considering Happy Pools and Spa…read more On August 7, 2025, I paid $4,050.30 toward the purchase of a 24-foot above-ground pool and installation. According to the invoice, the remaining labor balance was not due until the installation was completed. After taking my money, the owner, Genaro Cruz, repeatedly told me through text messages that he had my pool and that he would be coming to install it. Over the following months, I received numerous promises with scheduled installation dates, but each time he either failed to show up or canceled at the last minute. Eventually, he stopped responding to my calls and text messages altogether. As of today, nearly a year later: No pool has been delivered. No installation has been completed. No refund has been provided. I have kept the invoice, proof of payment, and extensive text message history documenting the repeated promises and missed appointments. I gave this company every opportunity to make things right before posting this review, but after months of excuses and being completely ignored, I feel other homeowners should be aware of my experience. I am now pursuing legal remedies to recover my money. If you are considering hiring Happy Pools and Spa, I encourage you to do your own research and proceed with extreme caution.

Excellent job. Installed a Pentair pool heater. Were easy to work with and went beyond our…read moreexpectations Highly recommend.

Had an appointment with Chris on 04-07-26 to look at the pool for a new liner replacement. Chris…read morewas nice explained what's was going to take place, gave the quote, and left. Reached out to see what we could do as for payments ( or payment arrangements ), Chris advised he woukd speak to his co-partner and get back to me. At the end of April I reached out in a text to see if there was any update, Chris responded that he would reach out br end of day. WELL, it still END OF DAY ( 06-08-26 )NOTHING but AIR TIME. HONOR, COMMITMENT, YOUR WORD, even LOYALTY. Those words mean NOTHING. It's hard to find a TRULY COMMITTED pool guy these days.. it's personal preference and luck of the draw..

Bullfrog Spas in Gurnee, IL…read more I had been in the market for a hottub for a couple years & received a quote from Great Escape, but the salesman wasn't very friendly, seemed like I was interrupting his day, so I obviously didn't spend $$ there. When I noticed the Bullfrog Spa store in Gurnee, I recalled that I saw them at the Lake County Home Show, so I walked in. George and Levi helped me with my spa purchase. The one thing that was appealing is that the cover, the cover lifter and the stairs are all included in the price (not nickel & dimed, like other places), and they also included a 4 month's supply of chemicals for my tub. Great price, quick delivery, seamless transaction...Where do I sign!? Then their tech, Ashley stops by to check on things, provides me with more education on the spa, shows me how to operate it and use the chemicals; he was a wealth of information and told me to call him anytime if I have questions. Phenomenal Customer Service!!

BullFrog Spas in Vernon HIlls - These guys are the absolutely the most incompetant and…read moreunprofessional group of misfits a business could ever have. They lie, make promises they cant keep and do not stand behind a thing they claim they are so good at. Their customer service is horrendous and that starts at the top with corporate. They never respond to calls or texts. IN SHORT, THEY SUCK. Promised delivery in three days after the deposit. A week later they said they won't schedule delivery until the whole price is paid. So like a fool I wrote the check. Five weeks later they drop it off in my driveway missing parts. They wont even call me back so I can order the parts. Three installation companies promised to solve all my problems. All three no showed. Now over two months later the spa is still in the drive way and the BullSh*t Spa company could care less.

Great service and price with personal care! They know everything you need to keep your pool…read moreoptimized for a summer of fun. They won't disappoint you or sell you chemicals you don't need. I've been using them for years.

This place has the best service and nicest people. They have a great selection and are great to…read morework with!

Mark fixed my old beat up hot tun back around 2004. I joked that I was paying him "tuition" vs…read more"labor" as he taught me a lot as he did his magic. Now 20 years later, I'm glad I found him still doing his thing as we have moved and the hot tub that came with the place won't heat and. has a leak in a small line that I don't know how I can fix. So glad I found him and will be calling him in the morning.

Mark has been taking care of my hot tub for over 20 years. I am out of town for months at a time…read moreand he is always checking to make sure everything is working well. He does some additional work around the area like cleaning out the gutters so the leaves don't get into the hot tub. If there is an issue, he does not stop until it is fixed, including multiple visits to make sure and then he doesn't even bill me until the job is completely done. His prices are very reasonable and he will look for the most economical solution for repairs. It is hard to find such honest service these days. Be patient, he is a one man shop so may not be able to service right away.

We switched to this company this year for our pool closing. We really liked that they were local…read moreand we didn't have to play phone tag. At time of closing, it was an incredibly quick service compared to the last company we used and they were very friendly. Personally I felt like they cared and knew exactly what they were doing. Service was performed for a great value in price and we're looking forward to having them open our pool in the spring.

These guys do it all when they open your pool. They cleaned my cover and folded it for storage…read more They did an initial cleaning with their own filter system and it's the same for weekly cleanings so my pool equipment lasts longer I really appreciated that.