This place is how car buying is supposed to be!! Every car was in a huge indoor showroom! Free…read moredrinks and snacks, people were friendly, and the prices are good! I was in and out quick, I would highly recommend!

I knew the type of vehicle that I wanted and had been searching for two weeks. Direct Cars was my…read morelast stop. I emailed Guido on a Sunday; received a call back on Monday, and purchased the car Tuesday morning. The car is in excellent condition and was exactly what I was looking for. I was impressed the inventory is kept in a climate controlled warehouse and out of Michigan's harsh elements. The transaction was very smooth, and Guido is a pleasure to work with. If you have an appointment, make sure to say hello to Blue! :)

I was all set to purchase a car for $17,900- cash sale. When asked what the total cost was, I was…read moretold "$21,400 out the door," which is $3,500 over sales price (huh?). Tax on $17,900 is $1,076, plus another $300 for document fee, which is roughly $19,254. Then they wanted to tack on a "$995 dealer fee." Funny how the dealer fee wasn't mentioned until I was ready to purchase the car. Anyway, the numbers still don't add up because all that equals $20,249, not the "$21,400 out the door" price that I was quoted. Sorry, J Rus. I will buy a car for $21,400, just not from you.

Dishonest. They are out to make a quick buck selling unsafe vehicles. They sold me a truck that had…read moresafety concerns with the brakes and transmission. My husband called them with the concerns and was met with "sold as is"....later we paid to fix one of the safety issues, I called and spoke with a woman who said she would leave a message for Kevin to get back to me, he never got back to me and he blocked my phone number from calling them! I emailed and got no response, then they blocked my email address after I sent a single email regarding my concerns. They had thier own mechanic then finally fix my brakes (I got ahold of them with a different phone number) ...the mechanic was rude on the phone and said he was mad he had to fix someone else's issue (meaning the dealerships problem) ....he didn't even give me a service record and told me that goes to Kevin since he paid. I have a report from another mechanic that the brakes were metal to metal, it was also severely shaking while braking, and the mechanic the dealership uses (My Mechanic in chesterfield) sent a photo to me and made sure to tell me he sent one to Kevin, of a brake pad that was off a vehicle, claiming it was mine and had life left, I asked for a photo of the rotor condition and was told that he did. Ot take a photo of the rotors.....I also asked the dealership for a copy of the pre inspection report, they took 2 days to get this to me and when they did it was a report by the same mechanic, and was made up and false, it was also not dated....not to mention the vehicle was misrepresented as having heated seats which it does not. They now have thier attorney reaching out to me, if that doesnt say "Im guilty and trying to do damage control/control the narrative early." Then I dont know what does. Not to mention besides the safety issues and misrepresentation, the staff is so rude if they already made the sale and dont want to be bothered. I was laughed at and disrespected by office manager Ashlyn for just asking to speak with Kevin and eventually saying I would have to come up there to speak with him if she wouldn't allow me to, she had told me Kevin said the owner would deal with it, I asked to speak to Kevin several times and she kept repeating "he will just tell you what i told you" I have a feeling Kevin told her not to transfer me. So instead she laughed at me, was rude, refused to transfer me until ibrepeated myself calmly about 10 times, then said "fine whatever" and sent me to his phone. ​

I tried to schedule maintenance on my car and set expectations on timing. We discussed an idea of…read morewhen will get in for service when dropped off. I was told if you set a time we will likely get to it same day or next. If you drop off without appointment then it will likely take longer. I set appointment for a date to drop off first thing on a Thursday. The day before, I get a text message to drop off at 7pm on the scheduled date. I then called and confirmed and offered me ability to drop off early but likely would not be looked at by the weekend. This was exactly what I was looking to avoid 10 days prior. I am sure this service team does a wonderful job but they fell short on expectations. I will start over with another company.

My contact was James. Clearly he had no interest or knowledge in selling the vehicle that brought…read moreme in. James sarcastic and condescending nature was disappointing. Even though the car I've been looking for, for years was there, the search will continue.

UPDATED: It took them almost a week to replace my battery, alternator, and a fuse in my door…read more.. further I had two very frustrating conversations. One kept revolving around 'the computer said' which makes me want to scream... Don't we have mechanics/people that think not just plug my car into a computer?!? Second was around the other type of work that had been done on my car, which was a conversation I was trying to have when I brought her in, but he didn't want to listen. However... All the frustrations out, on the table, and aside, they fixed my car and did, thankfully, use their brains vs just the computer! They worked some magic with my car and found the fuse issue... In the end I'm super grateful and driving away feeling confident about their work.

I'm clearly not the only one who has had a negative experience with SCOTT, as I've noticed previous…read morecomplaints as well. Customer service requires professionalism and a positive attitude.. especially in sales. It's difficult to understand how someone in this role can be effective while being consistently rude and dismissive. Unfortunately, I feel like I missed the opportunity to get a deal by speaking with someone else, but Scott's attitude made the experience frustrating and unproductive. I hope this feedback is taken seriously and addressed appropriately!

Do not take your vehicle here to get serviced!!! They ruined my car. Problem was never fixed. My…read morecar was completely dead the day I got it back!! I was charged for something that wasn't even broken. They broke my door side panels , my entire dash is loose and my driver side window is shaky now when it opens. My battery and engine parts were loose as well. They held my vehicle for a week with no option for a loner. I had to call to get updates. I was told one thing then another. They lied in their report saying I was "aware this fix was only a test and more repairs will be needed" I was NEVER made aware! This is a warning for everyone to read the description in the bill before you sign it!!! They lie and suck at their job. With us being in 2024 you would think your techs could google or YouTube car problems if you had NO IDEA WHAT WAS WRONG. AND IF THEY HAD NO IDEA THEN SAY SOMETHING AND ILL TAKE THE CAR SOMEWHERE ELSE. You lost a customer and I'll be telling everyone about this. Complete morons. I'm 10000% sure they are high on drugs. Complete scammers. I'm very disappointed and sad my car was handled the way it was.

Brought my Yukon in last fall because it was shifting funny and shuddering at various speeds. They…read morehad my truck for a month before giving it back to me and saying they could not find anything wrong. "Everything's normal, would you like to pay for a transmission flush?" Of course I paid for it, hoping it would correct the problem. Today, before the next oil change was even due since I had it at the dealership for the issue, the transmission failed and I'm being told it'll take another month to fix and they can't give me a loaner vehicle so I'll have to pay for a rental the entire time. Incompetent, oblivious to customer's needs, and borderline criminal is how how I'd describe "Vile"atel. It was still under bumper to bumper warranty when I first brought it in for the problem and now it isn't. Deliberate? Why else would you do that to a customer except to cheat them out of the warranty they paid for...

I bought two cars from this place and both cars are total lemons. Both cars are rotted out…read more When my son went to get an oil change they ate the ones that pointed it out. The whole car was all rust underneath. My daughter's car the same. All rotted out they hide it very well. Big scammers don't buy anything here you will end up dumping thousands just to make sure your car is safe. They should actually be reported to the better business bureau

If I could give this place negative stars, I would. My fiance found a 2022 Journey on the website…read moreof Dream Auto. Before we know it- he tells me that they're offering to bring it out to our house that evening (2hrs away). This sounds nice except- they wanted to charge $500 delivery.. and wanted to bring it only after dark. They brought it for free... after dark... which makes sense. They preyed on my fiance. We paid $20,000 for a vehicle that's air conditioning only blows hot air. We took it to a shop hoping the air conditioning just needed recharged (still bs) but come to find out- we were sold a LIE. This vehicle has been in more accidents than disclosed which is made evident by the smashed, leaking radiator and a/c condenser - reason for no a/c and the new hood that was put on (that doesn't match the vehicle.. they didn't even hook up the windshield wiper fluid because it doesn't match!). For the vehicle we bought for $20k just a few months ago- we will have to pay thousands to have the air working. AVOID this place at all costs!!!!

Pete is very knowledgeable of cars. You can tell, just by speaking with him, that he had a passion…read morefor what he does. I have purchased 2 cars from him, one for myself and one for my daughter. Have not had an issue, and will definitely keep in contact for cars in the future. Personable guy as well! Thanks for all you do Pete!

I found the salesman to be helpful and informative. I went to the lot without expectation and was…read morepleasantly surprised by the whole experience.

We came from Columbus, Ohio to buy a pre owned 2023 Ford Explorer off the lot. Brian Dunn, our…read moresalesman, was great. The finance manager was also quick and to the point. No hard sale extras because we stated previously that we weren't interested. We brought our own credit union financing and that added a bit of time but we got the deal done.

Came in today to look at a 2017 Silverado for my son and from the very get go started getting the…read morelot lizzard sales routine from the salesman. Gave us the run around for an hour before we could even look at the truck. After 3 hours and 5 let me talk to my manager moments we finally got down to the cost. We came in with bank financing already approved so no haggling around with dealer financing. Then these shysters tried to tack on a $1000.00 comprehensive plan for paint protection!!! Paint insurance plan for a 8 year old used vehicle with scratches in the paint already!!! Then when I told them to take it off, they said no, it was mandatory!!! Told them to pack sand and walked out. Lost a 20k guaranteed sale over a 1k un needed scam!! CONGRATS ON SHOWING MY SON THAT ALL HE HAD BEEN TOLD ABOUT CAR DEALERS BEING CROOKS AND SCUMBAGS WAS TRUE.

Nick Petracca was our salesman and he made our experience great! From his knowledge, patience, and…read morenegotiation to getting me the best deal for my trade in. I am so happy with my Honda crv hybrid sport-L! Highly recommend Nick for your next car purchase.

Did not do a thorough inspection and my car died 8 miles after leaving the service center. I called…read morefor refund and they said they couldn't but wanted me to bring the car back with a tow on my dime. Even though I explained specifically that the electric problem was ongoing and took receipts to show what was done. My car lost power on a busy freeway again and could've been disastrous.