1. Asher's Citgo

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    Northville, MI

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    Asher's Citgo

    5.0 (1 review)

    Services - Asher's Citgo

    Routine automotive maintenance

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    13 years ago

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    Firestone Complete Auto Care

    Firestone Complete Auto Care

    2.5
    (38 reviews)

    I've only come here for an oil change so far. They noticed one potential issue and made sure they…read morecalled me first and gave me a quote. They ended up not having to replace the tire pressure sensors which was a nice surprise. It's nice that they have TV and wifi if you wait until they are done.

    As a former professional in the auto repair industry with decades of experience, I purchased tires…read morefor my 2021 Mercedes-Benz Sprinter from Northville Firestone, which included free tire rotations. Unfortunately, my experience with this location was extremely disappointing, immoral, unethical and had zero integrity resulting in unperformed services, and thousands of dollars of unresolved vehicle damages to my Mercedes Sprinter. The first time I visited for a tire rotation, I discovered they had not rotated my tires at all. In addition, they failed to inform me that one of the lug nuts had been stripped. I had paid for services that were not performed, and Firestone chose not to address these issues or communicate with me about it. When I returned the following week for the promised rotation, I spoke to the store manager, Terrance. He was unapologetic and cold, moved forward with the tire second attempt at a tire rotation. **However, things took a much worse turn after the second visit. A few weeks later, while inspecting my vehicle from underneath, I noticed severe damage to the undercarriage frame of my Mercedes Sprinter. It appeared that the vehicle had been improperly hoisted, crushing the pinch weld frame on both sides. The damage was significant and would cost thousands of dollars to repair. Worse yet, no one at Firestone--neither the technician nor the management--had informed me about this damage whatsoever.** I immediately filed a claim with Firestone Corporate. Chad Mcghee, a representative from Firestone, refused to take responsibility for the damage, citing that weeks had passed since the incident and therefore Firestone would not be held accountable. Despite providing evidence of the damage and the improper hoisting, Firestone declined to repair my vehicle or even discuss the issue in person. This level of negligence and disregard for customer service is unacceptable. My question to Firestone is: How is it the customer's responsibility to inspect the underbody of their vehicle after a routine service, especially when the damage is clearly hidden from view? Why should I have to audit services I've paid for to ensure they are completed properly and without damage? After the first visit, I could clearly see the tires hadn't been rotated, but I never expected to have to inspect the undercarriage after every visit. It's absurd that Firestone didn't take responsibility for their actions. I'm left with a $70,000 vehicle that has thousands of dollars in damage, all because of negligence at the hands of Store Manager Terrance & staff. In conclusion, if you're looking for professional auto repair, I highly recommend avoiding Terrance and his team at Northville Firestone. You would be better off finding a repair facility that values integrity, takes accountability for their actions, and provides the service you paid for. Firestone in Northville is severely understaffed, unprofessional, and, unfortunately, run by a team that lacks basic ethics, integrity and does not take responsibility for their actions & accidents. They hire grumpy, underpaid, overworked, and inexperienced staff, which only exacerbates the issues while projecting poor attitudes. I would not recommend this location, to anyone. Lesson learned, and beware!

    Asher's Citgo - tires - Updated July 2026

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