Love these guys and highly recommend them. I've used them twice now. The folks in their central…read moreoffice are friendly and will get a plumber out to your home as quickly as they can. Both times I used them, the plumbers correctly diagnosed the issues and quickly resolved the issues same day at a reasonable price. The plumbers were very friendly, too, and, clearly, took customer satisfaction seriously.

Came to give a quote for toilet repair or replacement, but I never heard back from them. Said it…read morecould cost thousands of dollars. I said that's fine but please give me a quote. 2 stars instead of 1 because the quote was very easy to schedule.

Looking for a plumber? Look no further--Good Drain & Rooter is the one to call!…read more Bernard and his son came right away to fix a leak under my mother's sink. He was referred by a good friend and, to our surprise, mentioned that he was friends with my late father--which made the experience even more meaningful. Bernard quickly assessed the problem, explained what needed to be done, and offered helpful suggestions. Their service was fast, professional, and knowledgeable. The pricing was very reasonable, and the quality of work was excellent. Highly recommend Good Drain & Rooter for any plumbing needs!

Very nice father and son company. Honest and quick. Got us up and running quickly. Came out on…read moreEaster Sunday for a water heater emergency and didn't charge us for the visual inspection. Thank you both so much

Our sewage ejector pump quit working which took out our laundry and bathroom. I called and they…read morewere here in less than an hour. Fixed it and explained the issue. Worked with me on the price based on what was actually done. Great service. Highly recommend. Location - El Cerrito

Nasir Jalil and his coworker did several different jobs at once in a short amount of time: found…read moreand fixed a leak and stopped an annoying rattling sound under the house. They even reduced the price from the previous estimate. They are reliable and excellent.

I am still in the research process for this project, but I can say how impressed I am with Water…read moreHeaters Masters. They responded to my request so fast I thought it was a bot, but it wasn't. A real person called and left a message. I called back to explain what I was interested in and he scheduled an appointment for that day (I think). I was assured that I'd be called or texted when the technician was on his way. I expected to have to wait the full 2-hour window I was given, but no! I was called about 5 minutes before the window started to see if I was still available. The technician arrived exactly on time, right at the start of the window! After a short explanation of my needs he just said "OK, let's take a look at the space and talk about it." He explained every step of what they'd do to install a tankless water heater, he looked at the whole area to check for pipes, electrical access, spacing inside and out for a condensation line - making feel very comfortable that it would be planned before the installation to avoid last minute issues. A big plus, he told me he'd be part of the installation team. He also told me I should go ahead and get another few quotes. I think these guys are confident they're giving the prices in the sweet spot of costs. Then we spent time just talking about landscaping and plants! I'm not in a hurry to start this project, it's on my list of improvements and I'm just starting to investigate. However, I'm extremely impressed with the service given at this stage, the thorough approach in explaining, and the honestly. I will get another quote, but the next one has a high bar to cross; not only the service, but Water Heaters Masters quote was WELL below the only other quote I had gotten so far. I have a very good feeling about WHM. I'll come back to let you know more when I've finished the whole project.

After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!

I just had a great experience from what could have been a big problem. My fridge started leaking…read morewater and having gone through an expensive water damage situation recently I didn't want to repeat with another disaster. The folks at Jazz Heating Air conditioning and Plumbing were amazing. Understanding on the phone. Very quick scheduling, and the Jazz representative came ver so quickly. And once here they knew what to do, and was able to save me for 1000s of possible damage. Naveed was wonderful. Totally on top of things understood my needs, found out information quickly, and address my issue. Very nicely done! Thanks Naveed and Jazz!

Our mother got a new unit. Install was done right. Overall review on office leadership, mixed, but…read moreinstall team OK.

Used the Yelp message app this morning and received a quick reply to schedule a service this…read moreafternoon. Arrived exactly on time and for a very reasonable cost, resolved our issue quickly. Will definitely use these guys again.

Tyler and Austin are AMAZING! They are friendly, great customer service and trustworthy with…read moretheir work and proposals!! We are extremely appreciative to be able to contact them when needed! Always on time and reasonably priced, they are a diamond in the rough! Highly recommended!

This team came to replace a sump pump and a garbage disposal…read more They were very professional and very clean. I highly recommend them.

BEWARE! BeastBay almost blew my house up!…read more Another thing to note, if you are considering doing business with them, is that they have an F rating with the Better Business Bureau due to 2 other complaints they did not respond to. I had used BeastBay Plumbing once before when we had a drain problem. They were responsive, and the tech was friendly and informative. He fixed the problem, and we signed up for their loyalty program. I knew our water heater was nearing the end of its lifespan, and I called them to get a quote. Sydney came out and explained the options. I ended up going for the tankless water heater. I also got quotes to replace a kitchen faucet and install a new shower fixture. The techs who showed up were courteous, but they arrived a couple of hours later than I had expected. I anticipated the faucet and shower fixture jobs to go fairly quickly, but they took almost two hours. Then they started work on the water heater. What Sydney hadn't discussed was the need for direct power to the tankless system or a new vent. The tech wanted to open the ceiling up, but as it's a two-story house with a tile roof, that was a hard no. They ended up doing a vent through the side of the house. At first, they said it would be a two-day job, which wasn't mentioned when I booked, but after getting the side vent in, they said they'd finish that day. Here is where things go very, very badly. The next day, I went into the garage to move a car. I was overwhelmed by the smell of gas. I called BeastBay, and the phone center told me to call 911, which I did. In the meantime, I opened the garage door. I realized after I hit the button that, should anything spark, the whole place could go up. Thankfully, it didn't. The fire department came out, pinpointed that BeatBay had not tightened the gas connection to the tankless unit and turned it off. Then began a 2+ hour marathon of calls to BeastBay to get someone out immediately. Except they didn't. I had to call the office 4 times and then had 3 separate conversations with them. In the meantime, Sydney came back out to see what was up. I explained the severity of the gas leak and told him I wasn't happy he hadn't mentioned needing direct power or the need to re-vent from the previous water heater. Sydney indicated there would be a small rebate, and they would service the unit going forward free of charge. The tech showed up, apologized for not securing the gas line, tightened it up, and left. This was a week and a half ago. I heard nothing more from BeastBay. I called the office on Wednesday and asked that they memorialize what Sydney had said during our meeting in writing. The woman who answered, Sarah?, said she'd have to check with Sydney, in a tone that said she didn't believe he had offered anything. She came back and said that was correct, and she'd send it over by email. Nothing was forthcoming. I've called the office twice today, twice no one answered, and the third time it went to a general voicemail. I received a phone call 2 + weeks after the incident. The woman I spoke to apologized, but assumed everything was fine. I explained how VERY unhappy I was with both the work they did and their lack of responsiveness. She said she would talk to the owner and get back to me yesterday or today. No call. AVOID. AVOID. AVOID. To say I'm disappointed in the service is an understatement. This is a massive failure on every front.

THE BEST. Steve is awesome and everything you want in a…read moretradesperson: fast, responsive, clean and quality work, and fairly priced to boot. I have a 1940s build with all original plumbing. Despite treating it like the frail and fussy Victorian child it is, it still gives me trouble. Steve's come to my rescue twice in the last 6 months and I'll be using him for every plumbing need from here on out.

FIRST CLASS! We encountered a leak with our water heater on…read morea Friday afternoon. We contacted Steve and he was able to fit us in on a Saturday. He assessed the damage and recommended a good water heater (not cheap one from Home Depot). He drove to Concord to get a first rate water heater. Him and Chris stayed past 6pm on Saturday to complete the job. Professional and top notch work.

Needed to give kudos to Jonathan and Jorge! We've…read moreappreciated the diligence of these two as we have had multiple bathroom backups in the past 3 weeks here at the school . They've been here a few times in that span and worked hard to figure out the cause. Right on Superior Plumbing for these two guys! God bless!

I felt compelled to write this review to recognize an exceptional plumber--Jonathan is truly a gem…read more After discovering three major plumbing issues hidden by dishonest home sellers and the Gunderman Group, I went through three plumbers from different companies who were unable to diagnose or fix the problems. Jonathan was the fourth plumber, and the only one willing to thoroughly investigate, problem-solve, and see the job through. Where others gave up, Jonathan went above and beyond. His expertise, patience, and honesty solved issues that others and my contractor couldn't resolve. He carefully worked around electrical wiring, created access points when needed, installed a complex faucet in extremely tight conditions, and clearly explained every step so I could make informed decisions. He also communicated effectively with administrators at Superior Plumbing so that the home warranty was handled properly. I truly believe that without Jonathan, my plumbing problems would not have been fixed. Because of him, everything was resolved correctly and within my budget. I will only be a repeat customer if Jonathan is my plumber--Superior Plumbing should do everything possible to keep him. A special thank you as well to Fernando, who went above and beyond to help me obtain a hard-to-source faucet and navigate the home warranty process. His responsiveness and extra effort is the only reason why I have the faucet I want instead of the lower end versions initially offered. Fernando helped me achieve the desired bathroom I want, instead of settling for less. I am incredibly grateful for Jonathan, Fernando, and the team at Superior Plumbing who handled the home warranty reports.

I wish they had completed the job they started, fixed what they broke (our water main) and…read morecommunicated with us. Did I mention they splashed mud on the front of our house and didn't bother to rinse or wipe it off?

A word to the wise ... ask what the minimum charge is before you commit. I did not do this, and…read moredidn't realize until after he showed up that JJ Rooter & Plumbing charge around $485 minimum. I had a simple toilet fill valve that needed to be replaced, and a simple sluggish drain in the kitchen. Once he was at the house, I was quoted almost $1000 for both. (!!!) Seriously? I could get a brand new toilet and have it installed for half that. Needless to say, I declined. I waited to have another very trustworthy plumber come out. Cost to fix both problems? $225! He was shocked when I told him the JJ $1000 quote. My plumber told me how cheap the parts are; he did the work quickly and efficiently; and everything is working great. I'm sure JJ Rooter & Plumbing do good work, and I know costs go up, but charging that much is outrageous.