Unfortunately, this doctor was referred to us (for my father) by our Primary Care Physician. I…read morecalled their office over five different times, left several voicemail messages, was told by a recording I was next-in-line, only to have the call dropped. Needless to say, THEY NEVER EVEN CALLED ME BACK. Seriously disappointing when you are referred to a doctor and they don't think enough to even call back. Even if they weren't accepting new patients at the time, I think the way they handled the situation is so unprofessional.

I have been a patient of Dr. Fitch's for 10 + years. He was also my mother's doctor and treated her…read morefor narrow angle glaucoma and did emergency surgery on her has well. Dr. Fitch is an excellent doctor. He takes the time each patient needs to give a through exam and make sure you understand everything. Yes, he is usually behind on seeing patients but give the fact he takes time with each patient I can live with it. That said, his staff is horrid. They are cold and rude. I wish I could say this is not the norm but sadly it is. Do not ever expect his staff to be polite, courteous or helpful beyond the absolute minimum necessary. Today, Oct 16, I called to double check my appointment time because I was out of the house and forgot my calendar at home and I didn't want to be late, only to be told they had rescheduled me for tomorrow. I said that no one called me to tell me this. I was told they mailed a letter to me. I asked when it was mailed and stated that I had not received a letter from this office. I had received a phone call to say that the referral for the appointment was for the surgery center and needed to be corrected - they did not mention that the appointment was changed. I even called last week to verify that they had gotten the corrected referral and again no mention of the changed appointment. The woman never answered my question concerning when this letter was supposed to have been mailed. She just repeated that a letter had been mailed. I told her that I have to be in Chattanooga tomorrow and asked if there was an earlier appointment tomorrow morning - No. The next available appointment isn't until March 24, 2020!!! I asked to be placed on the waiting list - there is no waiting list. No, we'll try to work with you, no sorry for the mess up, just do you want the March appointment or not. I have already waited a year for this appointment and now I need to wait another 5 months???!!! No call to tell you they have changed your appointment, while sending a letter is ok - obviously it isn't fool proof. There is no one else in the house to get the mail so if I don't know about it then I didn't get a letter. It is 2019, if you knew far enough in advance to send out a letter of notification then you had enough time to call a few people a day to verbally tell them and verify that the change worked for their schedules. You do not just make changes and too damn bad if it screws your clients.

Do not go here if you have CSR…read more In 2024, I was diagnosed with central serous retinopathy through the Army and referred to Tennessee Retina. The doctor repeatedly delayed action, telling me to just come back every six months. Despite these conditions typically resolving in a few months, a year later, I still had the issue. I expressed concern, as my vision affects my archery passion, and his response was to suggest I learn to shoot a rifle instead. After two years, he finally said things were improving, but today, my Army flight physical confirmed the damage is permanent due to prolonged fluid. This doctor's inaction cost me my vision, and I'd strongly advise others to look elsewhere for timely care.

Dr. Lewis is very thorough. He's an old timer, who seems to have a lot of patience. He has great…read moremanners. Very easy to ask questions. He doesn't make you feel rushed. I will definitely be back. And I would highly reccommend his services to anyone of any age. What makes it even better is they accept walk-ins. You don't need an appointment. Good long hours available too.

From the owner: All types of contacts carried including bifocals and colors. Thorough eye exams with testing for…read morecataracts and glaucoma. Treatment of eye infections and eye injury. Eye Med, Blue Cross Blue Shield, Tricare & Most Others. Located inside Governor's Square Mall. Family Eye Care.

I had a 10am appointment this morning. This appointment was made many months ago and confirmed…read moremultiple times along with updating my insurance. At 8am this morning, I received a call to tell me that I can't be seen today with the nurse practitioner, I will need to see my primary first. Why did they make the appointment with the nurse practitioner many months ago if I needed to see my primary first? UPDATE: I was told that the nurse practitioner and the primary doctor aren't on the same "team". So that is an excuse have have me lose a day's pay? Very disappointed and upset (mentally & physically). I will spend my day off finding another medical practice.

Years ago this was a great practice and place for care. In the last 5 years or so it's gone down…read morehill drastically. Clarksville's grown and they've figured out they can screw over long time patients, because there's enough coming in to replace them. Well my family of four will no longer be using their services. I have great insurance, and I'm not an idiot. Which means I can tell when you're charging me $185 for a flu and covid test you're no longer caregivers, you're predators who take advantage of parents with sick children. It's disgusting and will be made public on every platform I can find.

So incredibly annoyed. I ordered my contacts from them again in March. Got them in April. I started…read morehaving headaches and chopped it up to allergies. Come to find out, they gave me the wrong prescription. I called them today to let them know and see how it would be fixed. I was told to come in and ONLY exchange the unopened box. Online it says they close at 6pm. I walked into LensCrafters at 5:28pm only to be told they left a little bit ago. Sad patient experience.

Called to get my daughters prescription as she has lost her glasses and needs new ones however they…read morewould not release her prescription due to her step mother being an ex-employee and the service was provided for free. They now want the service paid for before they will release her script. Meanwhile my daughter has to go without her glasses. Most ridiculous thing I have ever heard. I can see now why her step-mom quit! If I could give them a zero I surely would.

Cornerstone Pediatrics has been literally a cornerstone for my child. I switched to this therapy…read morecenter after a short stint at Mark Their Words (had a terrible experience there), and the care my child received was night and day. My daughter has autism and actually started using some words within 4 months. Anna and Autumn at the front desk have top tier customer service, they try their best to fit you into scheduling if you need another time than your kid's normal scheduled appointment, and the finance department will work with you so your child can continue to receive therapy if you get behind as long as you talk to them. My daughter had 2 therapists here before going with Carly... all three were knowledgeable and worked with my daughter at her own pace. I personally love Carly who introduced us to the AAC device and is currently undergoing that process to see if it's a good fit for my kid. if I could give 10 stars to Cornerstone, I would. Hate that'll I'll be moving away next year as I will miss this facility, but I know my daughter is receiving the best care for speech therapy until we finally leave.

I am so happy I switched to this office for my daughter! The RN and the doctor both make sure all…read morequestions and concerns are answered. I struggled with the first pediatrician that my daughter was just a number. The first visit at this office I left in tears I always so happy to have found them. It is a family practice that cares about my family! I love them and recommend anyone to switch!