Stay as far as you can from this company and from Cindy, the owner. Zero transparency, zero…read moreprinciples, and zero integrity. As a small business owner myself, I don't take leaving a review like this lightly, but I've had an absolute nightmare of an experience and think it's important for people to know what they're potentially engaging with by hiring this company.
After an installation process where things went wrong every step of the way, I discovered that Bloom charged me for 1000 square feet of sod when they only even ordered 592. In light of this, and in light of the fact that I was given an estimate that was $828 over what it should have been earlier in the design process, I told them I would have to see a line-by-line invoice to make sure everything else was charged appropriately.
I was assured by Cindy & her operations manager Emilie that I would receive this line-by-line invoice, though Emilie told me they don't like to do line-by-line invoices because then "customers can pick and choose what they want." Huh? Isn't that how the process *should* go?
I followed up 3 times over the course of 2 weeks to get the promised information, and in my last communication, after still hearing nothing, I told Cindy if I didn't get the information she promised that I would be forced to file a claim with the BBB.
Then things went totally off the rails. She said because of my "threats," she was turning my file over to her attorney. I said I wasn't threatening her, I simply felt I had no other way to proceed when she was refusing to provide information she had promised multiple times.
Her attorney then started outright bullying me via email saying he was going to file a lien against my house if I didn't pay. I explained to him there were no grounds to file a lien as I never refused to pay, I was simply waiting for the promised information from Bloom. Furthermore, Bloom had never provided a final walkthrough, which *as specified in their own contract*, is when payment is due. The attorney continued to disregard this information & told me it didn't matter if I was overcharged, it was a "lump sum" contract. Wow. I explained once again that Bloom had promised to provide a line-by-line, and he said he would just let the court decide.
I was in such disbelief that I went to Bloom the following Monday with my checkbook to try to sit down with the operations manager, Emilie, and pay the true balance due. Emilie wasn't there, but the rep at the office called her, and Emilie said she would try to reach the accountant & call me back. The office rep asked if I'd like some tea, said "It sounds like this has been really frustrating," and offered me a seat so I could wait for Emilie's call. 20 minutes later there was a knock on the door, and I could hear someone say "We hear there's a disturbance here?"
IT WAS THE POLICE.
Yes, you read that right -- Instead of having her accountant sit down with me or sitting down with me herself & providing the information she had promised, the owner Cindy had called the police, lied, said I was causing a disturbance which was absolutely untrue, and had me escorted off the premises. And this, again, was when I was *trying* to pay the true balance due! It was totally unbelievable.
I went immediately to the BBB to file a claim, which 2 weeks later Bloom has yet to respond to, meanwhile their attorney continues to bully me via email & moved ahead with filing a lien against my home. Cindy is now saying I refused the walkthrough to apparently create grounds for a lien, which is another out-and-out lie. Never in my life would I imagine the owner of a company would behave in such a way. The amount of stress this has brought & sleep I have lost, I can't even say. And all this because Bloom refuses to honor their word & provide the promised information, when I have said every step of the way I am more than happy to pay for what was actually installed. Who *wouldn't* want to see detailed numbers after discovering they had been overcharged? Again, stay as far as you can from Bloom Floralscapes and Cindy, and if anyone you know is considering working with them, tell them to beware.
UPDATE 8/15/18: Bloom's attorney is now threatening a defamation lawsuit because of this factual account. That's an interesting way to try to keep people quiet, isn't it?
UPDATE 8/21/18
Bloom finally sent 2 reps for the final walkthrough, and *once again* showed up without the promised line-by-line, because "our attorney told us not to."
Taking the insanity to the next level, the owner's boyfriend started harassing me on facebook with all sorts of false claims & accusations.
I finally just wrote a check to get these people out of my life (and because I was truly concerned that Cindy's boyfriend might vandalize my property, or worse). On principle, I am furious w/ myself for doing this, but couldn't imagine dragging this nonsense out any longer, especially w/ someone who appears to operate with no moral compass.
