Took my Grand Design 293RES in for repairs of damaged subfloor due to water intrusion from slide. Estimate came back at over $10,000. The damaged area (soft spot in floor) was about 2 ft X 4 ft. Explanation of repairs needed was to remove cabinets sitting on top of the flooring, remove trim around the slide, peel back the linolem to replace subfloor, and on the outside remove the underside protective covering, cut a hole in the insulation on the underside of the floor so support could be added while the floor inside the RV was removed and replaced. This doesn't make sense, when manufactured the frame is assembled and subfloor (plywood) is laid down, secured to the frame and the linoleum is placed on top of the subfloor. I'm a DIY guy, not an RV repair expert by any means, but I have done a lot of research and understand how flooring system in RV's are manufactured. Common sense tell me there is no need to remove the bottom cover, cut a hole in the insulation so the floor could be supported. while repairs are made. If I'm wrong please respond and let me know why. I just really feel that Camping World was ripping me off by proposing to do a lot of work that is not needed. read more

Walked in prepared with full of excuses to not get pressured into buying anything and we met "Gunny". When I tell you this is the most comfortable my family and I have ever been at any kind of dealership in our whole entire lives because of this man! He answered every question, every concern, listened to us and most of all made us feel like family! He didn't pressure us, gave us so many options for what we were looking for, and gave us more options to look at and just encouraged us to talk through ideas and plans to finalize what we want so when we go back we are ready. I recommend everyone go see Gunny because the man is amazing, has a great heart, and overall cares! read more

Just bought a Jayco Sales guy was awesome even the finance manager were great but the service department is the worst they need better customer service and better attitudes I just bought my eagle and it has a leak we don't even have a week with it and it also didn't come with the window cover and they refuse to do anything about it honestly the service department there sucks so bad it will make me never go buy from this specific dealer don't go here look at other places like Temecula read more

LET ME GO AHEAD AND SAVE YOU ALL OF THE TIME AND HASSLE OF THIS STRESSFUL PROCESS OF FINDING THE RIGHT LOCATION AND SALESMAN TO GUIDE YOU INTO THE RIGHT CAMPING TRAILER FOR YOU For at least 5 weeks I have been diligently searching for the right trailer for me. I've been to multiple Camping World locations within my radius (Temecula), shopping around for a specific trailer and before I met Gunny, my experience was the same- rushed and given the same basic sales tactics. Me being a business owner, I know how the game goes when it comes to sales. I took my time on pulling the trigger and I'm glad I did. I went to Colton (which is the biggest one) and they offered me an insanely high interest rate. At the Temecula location I could tell they were playing the numbers game and trying to trick me into selling me the highest interest rate that they could. Listen.... I get the fact that the dealership has to make money, however, the greediness and everyone trying to get a come up is what I disagree with in the sales industry. I decided to make a random phone call to the Menifee location and that was when I first interacted with Gunny. His personable, down to earth and patient demeanor is what got me in my car and on my way to their dealership within the 5 minute conversation that we had. I was very specific in what I was requesting and knew what I wanted. Gunny was the only person who did not try to fast talk me, was straight to the point and understood that time is precious. "I'll beat whatever you were offered and make sure that you're comfortable and happy with your purchase. Tell me what I need to get done to earn your business, and I'll be up front with you if I can do it or not." My experience with Gunny felt like he wasn't really interested in closing a sale, but more concerned about his reputation and genuinely helping people. Him being a retired Marine and man of Faith, I can totally see why this experience was as smooth and refreshing as it was. Simply put, Gunny went the extra mile on every stage of this process and I am blessed to have encountered such a wonderful experience. Even after the deal was finished, he still continued to take his time and offer me many perks, making sure I went home with everything I possibly could! IF YOURE LOOKING TO BUY A TRAILER, GO TALK TO THIS MAN AND HE WILL GUIDE YOU EVERY STEP OF THE WAY AND EVEN TELL YOU IF YOU NEED TO TAKE MORE TIME AND LOOK AT MORE OPTIONS. AN HONEST SALESMAN WITH GOOD MORALS IS HARD TO COME BY. THANK YOU GUNNY, MY DAUGHTER AND I REALLY APPRECIATE YOU -Bruce& Aiyla Chew p.s. Aiyla said you should get started on that lead list that she wrote for you at 0800 hours read more

We were able to purchase the RV of our dreams today thanks to the professionalism and incredible service provided by Gunny this afternoon. Gunny gave us his undivided attention and made sure we got everything we needed to get us an amazing RV. Our experience was fast, informative and educational and we left very satisfied. Salute to Gunny on a job well done! Oorah!! read more

Warning!!! TAKE YIUR RVS, CAMPERS, and 5th WHEELS ANYWHERE ELSE BUT HERE!! I am writing this to save anyone time, money and peace of mind. I have never been spoken to by a manager like Mike did to me, threatening, horribly rude and hurtful without even knowing me. If I could give zero stars I would, horrible experience. The Manager Mike is completely unprofessional, issued threats to me that he would not complete things needed that they kept dropping the ball on if I didn't give a good review. Service Manager Tony did nothing that he said he would do. They said they would clean it and have it detailed it's filthy, it was there for warranty repairs and they gave me only one couch, trashed the whole camper and kept it for six months with excuse after excuse as to why something was delayed or not done. People would hang up, never return calls, I was always respectful and understanding and time and time again we got pushed around and trampled on again and again. They charged my mom $700 when she picked it up when it shouldn't have cost anything and stuck her with a trashed and dirty fifth wheel camper in worse shape than when she dropped it off and only gave her one couch! There is too much to fit or explain thoroughly enough to talk about how atrocious the service was here and how they treat people, talk to people, treat their belongings or time. If I could give zero stars and still have you see this review I would. read more

They make you pick a star otherwise I wouldn't this is the worst place ever. Took my trailer in for service and I received my trailer back in worse condition. They want you to file a complaint and they will get back to you in 1 to 2 days. They are the worst in ever department. I didn't buy my trailer from camping world but I am now stuck with them. Jayco needs to authorize another place to work on their trailers for warranty work. read more

1 star is a huge compliment for this joke of an establishment. Impossible to get a hold of. Scheduled an appointment to see a trailer, took off work to drive 2hrs to see it and they actually sold it from under us. Total scum and would recommend closing this location. I feel bad for the customer service reps on that have to constantly hear people complain about this horrendous service. Please work to hire people with IQs larger than their shoe size to run this operation. What a shame... read more

beware of the this place. not trustworthy, and terrible communication. they looks so hard a the bottom line they dont see the customer.

***PLEASE READ BEFORE USING SERVICE DEPARTMENT*** Be aware that Camp World just bought Richardson's RV!! My spouse and I bought a trailer from Richardson's RV in Temecula in April 2022. We were SO pleased with the staff in Temecula. They were VERY helpful through the process of buying our FIRST TRAILER! We had our brand new trailer for 3 month and used it for one trip. Within this time frame our shower had a leak and damaged the wall, the wallpaper above the stove bubbled, the countertop began to lift, the floor began to wrinkle, one blind broke, the window in the bedroom would not close correctly, and the dead bolt was not in line with the doorway which would not allow it to lock (only being able to lock the door with the top lock on the outside of the trailer so we did not notice this when we bought it.) We called the service department in the beginning of July to schedule an appointment through our warranty with the service department. The soonest they had was the end of July. We dropped off our trailer on July 27, 2022. They took note and pictures of all of our concerns and advised everything would be covered by warranty. We were called at the end of September 2022 to come pick up our trailer. We went down to pick it up and went inside of the trailer to make sure everything was done... They had fixed the wallpaper, the counter top, and the bedroom window but the shower leak, wall damage, blind, floor, and dead bolt lock were NOT fixed. We informed the staff member that everything we asked for was not completed. The staff member asked if we could still take it home to get it off of the premises as they made their transition from Richardson's to Camp World, then bring it back that following Saturday. We refused to take it and bring it back considering the time we took off of work and gas money drive an hour to this location to pick it up. Within the next month, we called their service department multiple times with no response so we drove down to the location after we got off of work to speak to someone in person. We showed up at 5:55 PM and when we walked in the lady working at the service department desk looked ready to go but asked if we needed help. We said we were just there to check on the status of our trailer since it had been a while. She asked when we dropped it off and we responded end of July. The employee looked very surprised and stated everything from Richardson's was supposed to be picked up at the end of September. She took down our name and information and advised that she will ask the service manager Mike Billings to give us a call the following day. We did not hear from Mike the next day but my spouse did call and leave a voicemail. Another employee name Jake called us back the next day and stated they would be placing an order parts for the repairs and would keep in touch with an update. November 17th we were on vacation when we received a call from Jake that one of the parts they ordered came in damaged. My spouse advise we were on vacation so Jake said "just call me when you get back and we will update you with the progress" (as he knew we needed this completed for a trip planned December 2nd.) When we got back we called Jake and he provided the date of December 1st for the trailer to be picked up. We called on November 28th to assure that it would be ready for pick up December 1st. Jake was out of the office due to a family emergency and called us back on November 29th to confirm pick up. On December 1st my spouse went to pick up the trailer and... it was NOT READY. Nothing was worked on since we saw the trailer at the end of September. The trailer had MORE damage than when we dropped it off and it was SO dirty. He spoke with the manager who pushed all the blame onto Jake. When in reality we never got a call back from Mike and Jake was the only employee we were satisfied with regarding some form of communication. Since no progress has been made within the time frame of 4 months, my spouse decided to take the trailer home so we can ether fix it ourselves or take it to another facility that will honor our warranty, do good work, and provide service within a timely manner. We understand we asked for a lot to be fixed, back orders, staff shortages, transitions with new ownership... but we received little to no help. They had our trailer longer than we had. We are very discouraged and burdened by our brand new trailer because of the lack of service this company has provided. I hope they can provide better service to their future guests. read more

They had my RV almost a year, when initially issues were covered through warranty and/or due bill from the dealer. they never fixed it and when brought back in (only taken out for a trip) to finish fixing it they then stated warranty doesn't cover it because issues were already fixed. issues were never fixed, they released my rv only for the trip. I wasn't taking it back in for secondary issues. Jake/Jacob Jamieola was my service advisor, absolute horrible. never called back, never addressed issues. would say he would take care of something or it was already fixed and it was never fixed. when I called to follow up he would advise me to call the manufacturer and make false statements to the damaged cause of the RV while in their possession to say that I had personally done the damage which makes no sense but they didn't want to cover it and the manufacture didn't want to cover it so he wanted it to fall on me, the customer. Keep in mind these damages were caused by the dealer prior to purchase and date of pickup, hence the due bill. Jake is now in sales, careful because he will promise you the moon and the stars and never deliver. Get everything on paper. This location knows about Jake and know what a problem he is. read more