Very knowledgeable and helpful staff. We took a car battery for testing, got the results and also…read moreadvice regarding our car problem. Very nice!

My headlight was out and I went in to get a new bulb. The "manager" was behind the counter. Store…read morewasn't busy. I told him what I needed. He never once smiled. He acted like I was bothering him. Asked me if I just needed a standard bulb. I said I assume so. He walked out to check never saying anything to me. He opened the hood, slapped the car and said you have a coolant leak I can smell it. He never once made eye contact. We walked back in and that was it. So off putting. I've heard that they have great customer service here but not that day. So I make an appt. to take my car in to check for a coolant leak. Had to arrange a ride. They called and told me my coolant was fine and there was NO leak. Maybe he shouldn't have assumed he knew what he was talking about. I took my car in for nothing. And if he had phrased it differently like maybe I should have it checked I wouldn't be so upset about it. He stayed it as fact. I am a customer and not an auto tech. That's what they are for.Just a horrible experience.

My husband does the shopping here and he seems to like it so I'm giving it four stars! Ha Ha!…read more Just kidding!! I'm merely giving it four stars because as I sat in the car waiting for him to pick up an automotive item (which didn't take but a minute or two so they must be super fast in there), I couldn't help but notice the advertisements on the front door we were parked in front of! In my book, any place that advertises multiple ways to get a discount is the place to shop! AAA Discount, Kitsap Card AND, better yet, Military Discount! Love our local Westbay NAPA store!

Never reviewed an auto store before but hubby went in for new wipers and a new air filter... the…read moreguy followed hubby out (he wanted to see our truck... he's a Toyota guy!) and offered to put everything on for us in the parking lot. Great customer service! We will be back!!

Really nice and knowledgeable folks behind the counter. Ordered light bulbs for my boat. They…read morecalled me the next day- would use again.

John helped me replace my battery today from this store. I currently have a broken shoulder and…read morecouldn't have done it myself. John went the extra mile for me - thank you for your kindness!

Couldn't have been a worse experience dealing with them. They shipped me damaged boxes and…read moreobviously used parts; they blamed UPS and blamed Teraflex, but took no accountability. It's quite alarming that the owner is such a combative person, too. I had two shipments with 3 different parts; two arrived clearly used and with damaged boxes. I tried to call; their customer service agent was "too busy on another line" was what I was literally told, and was told I'd get a call back. I never did. Their customer service took 3 days to respond to emails, so I did a chargeback. They falsely advertised new goods for sale and sold me very obviously used goods for a premium. I'm under no obligation to appease them or work with them. They did a "return to sender" on my package that was set to arrive the day they did the chargeback. They're scammers through and through.

Ordered a Flatlink from Northridge 4x4, it was missing the snap ring. Contacted their customer…read moreservice via email, and they went above and beyond to make sure I was heard and spent a lot of time updating me on getting me the snap ring delivered, even though it was such a minor part. Thank you Samantha S. with their customer service! They were polite and courteous. Will order again from them.

We've been buying Kubota equipment from Kitsap Tractor & Equipment for several years and would…read morenever go anywhere else! Mallory has always been our sales person and with her knowledge and experience we trust her 100%. Bill the owner goes over and beyond. They have a lifetime customer with us! Thank you for your great communication, excellent customer service and outstanding equipment!

I have purchased two chainsaws and several other pieces of equipment from these guys. When my…read morechainsaw blade needed sharpening, I naturally brought it to them. Their response (read 'customer support') leaves a lot to be desired. "We don't do that anymore". When I asked why, it turns out that they screwed up a couple of customers chainsaw blades during sharpening. So, rather than learning how to sharpen chainsaw blades properly and train their people to do so, they've just quit providing support. The good news is that Ryan over at Kingston Chainsaw does a GREAT job at a reasonable price. He also repairs small engines. So, now I will be buying Stihl equipment elsewhere, and there is no need to use these clowns for any kind of service at all. Thanks Kitsap Tractor! Now it's time to write to Stihl

Highly recommend Blue Canary. My old girl Carlani 2011 Q5…read moreEPC light came on , she wasn't feeling well, lucky for facebook .. ask for recommendations , Clint Ramsey posted he does Audis did my home work called Blue Canary first thing in the morning . They said to bring it in with no appointment , I was happy and one lucky first time client. They did a diagnostic first and let me know what was the problem then call me to let me know what was wrong and what needed to be done at the same time chk to update my oil change .. it was time for Carlani oil change.. he gave the price how much it was going to cost before they fix the problem. I was happy with the price and happy with the service. Save me gas and time to drive off island for my yearly service. Praise the Lord! Plenty Mahalo team Blue Canary, When Carlani falls apart again will go with Team blue Canary..

There was one major issue. I told the owner that I was going to be taking my car on a long road…read moretrip and I needed all the safety checks done, tires checked, oil changed etc etc. When I went to pick up the car I specifically asked him about the tires and he said they looked good. Part way on my trip the sidewall of one of the tires gave out. The tire repair shop was flabbergasted to find that my tires were 25 years old. I had absolutely no idea they were that old (I did not put the tires on the car, I bought it second hand). I was relying on Blue Canary to do the paid for safety checks for me. When I returned to Blue Canary and told the owner (manager?) what I had discovered he definitely did not act surprised, dismayed, or even apologetic. He said he doesn't typically check the age of the tires. Something that several tire experts I spoke to said should be one of the first things done! It is extremely fortunate that I did not end up in a serious accident. I definitely would never rely on his assurance that things were taken care of and safe. In addition to the subpar service related to tire safety I also paid a considerable sum of money to have my engine cleaned. It definitely was not cleaned (didn't look like it had been cleaned at all). A rodent deterrent pack had been put inside the hood.... A very EXPENSIVE rodent pack since it appears that was all my expensive "engine cleaning" involved. He did offer to re-clean it when I got back to town and he was willing to do so when I brought it back in. However when I started talking with him about the situation with the tires I got totally disgusted with his attitude and left. I will not be back. And if you are concerned about anything that could be related to safety I would be cautious having it serviced by Bainbridge Blue Canary.

Overcharged, didn't fix the original problem, took a long time, and spun me a tale of lies to…read morestring me along.

I have had so many mechanics over the years and these guys are my new favorite. Reliable. Honest …read more Incredible diagnostics Grateful I found them

Got off work late and missed my oil change appointment at the dealership. Stopped by Ridgetop Jiffy…read moreLube and they had me in and out in 15 min. Topped off fluids, air in the tires, and oil change for less than $150. Check them out if you're in the area

New owners have removed the 15% Military discount and replaced it with the everyday $10 discount…read more Other oil change places still offer 10-15% off. Unfortunately for this location it will be my last visit.

got my transmission serviced & car seems to be running better they were very friendly &…read moreunderstanding that I'm just a girl lol

Hi- we brought two cars in at the same time, Renegade for a repair and an old BMW for a downpipe…read morechange. Both vehicles were completed before the original eta and they arranged local driver drops and delivery. Guys were great and even came in on their weekend to make it happen.