Canterra Doors Review I recently had a large dining room window installed by Canterra Doors. The installation itself appears to have been done well. The window was large and required a second trip to complete, which the subcontracted installers ultimately handled appropriately. While the installers spoke very little English, the final workmanship seems solid so far. Unfortunately, the overall customer experience was undermined by poor communication and lack of follow-through. The installers were subcontractors rather than Canterra employees, which in itself isn't an issue. However, there was no apparent oversight or final inspection by Canterra. I contacted the sales representative, Ricardo, who assisted with placing the order, to ask whether he planned to come out to inspect and formally sign off on the completed work. He showed little interest in doing so and stated that they are busy with larger projects and therefore rely on subcontractors. When he did come out, there was no proactive walkthrough of the work. When I expressed that I expected some level of communication and a final review, he stated that he no longer follows up with customers because people "don't answer his calls," and that he has made this his standard practice. That response was disappointing and not what I would expect on a custom window installation. To follow up, I called the Austin headquarters. The person who answered the phone did not identify the company and sounded disengaged. When I asked to speak with the general manager, she stated that she was the general manager. The interaction was concerning enough that I chose to end the call. In summary: * The product and installation appear to be good * The subcontractors completed the work * Customer service, communication, and accountability were lacking Canterra Doors could significantly improve the customer experience by strengthening post-installation follow-up, sales accountability, and front-office professionalism. read more

Beautiful new front doors! Edgar and his team did an amazing job transforming our dated solid wood doors to stunning glass and iron doors. The quality is amazing and his installation crew was a pleasure to work with. Our entry is completely transformed! read more

Cantera Doors is an Amazing Company as far as I am Concerned ! I had the honor of communicating with Oscar who handled our whole project ! He was ALWAYS extremely responsive to my emails even though he apparently handles a few office locations ! Great Job, Oscar ! We decided that the Cost for totally refinishing our iron double entry doors was reasonable and we chose the color we wanted from sample metal chips. Oscar told me that the chips could be mailed to our home but my husband and I picked up the samples from their store on RM 620. Once we chose the color we sent an email to Oscar with a photo of the Metal Chip Color. Oscar notified us of their scheduling date options immediately. We booked the two day refinish job with him and as scheduled, Luis and Vinicio arrived right on time ! I also met Alex, who came by to check on how things were going and delivered two more saw horses. I have to say that our Iron Front Doors turned out Truly Amazing !! I am so happy with this company's Customer Service and the Work of all of the employees. I Absolutely Love our 'New' Doors and how Beautiful they look ! If you're wondering about refinishing your Iron Doors, this is the Company to do it !! Cantera Doors is Awesome ! read more

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Simply the best Steel Doors and Windows in the market. Amazing quality you will note and feel the difference. read more

Cantera Doors - Door Sales/Installation Near Me - Austin, Texas

I contacted them for a quote and Maggie was very responsive. She came out and was so enthusiastic and came up with so many great ideas for my space that I had not considered . She was thorough, completely professional yet warm and friendly. I enjoyed meeting her so much. read more

Could not be happier with Edgar + Cantera Doors! After interviewing several others, they proved to be the most professional, highest quality, and affordable. The installation crew was also great, clean, and respectful of the area since this was a remodel. Love our doors and window! Highly recommend! read more

Cantera Doors - Door Sales/Installation Near Me - Austin, Texas

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We used Cantera Doors in our previous home in River Place and had a satisfactory experience with them. We had several issues because they were replacing a single door with side windows with double doors. The start date was delayed several times and we had some quality issues but eventually they finished the job to our satisfaction. As a result, when we built a new home in Dripping Springs in 2015, we decided to use them for our front door and figured it would be a much easier process as it was a new home. We had them install the door with a clear glass this time instead of the Flemish glass we used in the previous house. I must admit, initially, it took a little while to get used to the clear glass because of the lack of privacy when someone approaches your door through our courtyard but we got used to it and enjoyed the view it gave us into the beautiful trees off the back. Within a short period of time, we had issues with the clear glass as it always looked streaky and obscure in the mornings when the sunlight came through it and we continually tried to clean it but had no success. We contacted Cantera and were told that it would be quite expensive to replace the clear glass with the same or with Flemish glass but that if we wrote a positive review, they would discount the price by a couple hundred dollars. I didn't like that response and made a complaint and was told by our salesman who was now the President of Cantera that he said we were just unhappy with our choice of glass and that there was nothing more he could do about it. I also got a response from their service guy after sending him pictures of what it was doing and he told me that sometimes this is a result of a defect in the glass. He said they could replace the glass for a lot less than we were quoted from the President of Cantera. He suggested we go with the Flemish glass as this wouldn't show this kind of defect. I told him on a Friday that we would probably go ahead than and replace it with Flemish glass and would call him Monday morning to confirm. That following Monday, we called and since than have left several messages but have never received a call back. Our assumption is that the service guy spoke to the President of Cantera and he didn't want him to replace it for a lesser amount and he wanted and obviously needed the good review. We are very disappointed in our experience and response from Cantera Doors especially since we previously referred them to our neighbor who used them before we had issues with the quality of the clear glass. read more

Cantera Doors - Door Sales/Installation Near Me - Austin, Texas

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We recently had doors from Cantera installed in our house they were installed wrong and we had to pay an independent contractor to fix the job. Now we can't even get the can of touch up paint for the doors. I looked online it appears that they have many 1 star reviews. We are extremely disappointed in the installation. We have spent almost $1200 fixing the mistake. read more

Cantera Doors - Mess they created that we now are paying two thousand dollars to get fixed - Door Sales/Installation Near Me - Austin, Texas

A couple years ago I ordered a beautiful door from Cantera. Although, it took twice as long as they said it would to get the door, I decided to use the company again to purchase several doors for my new business. For the past 4 months I have been trying to get a written quote on 6 doors. It's been like pulling teeth with Aldolfo to get the quote. Verbally, he said the doors would be approximately $65K. You would think Cantera Doors would care to make a sale of this magnitude but sadly they don't. I will look for the doors at another company that cares about their clients. read more

Our thirty-year-old living room was desperately in need for new doors and it took us a long time to decide what type of doors we wanted that would look good from the inside, and also complement our connected covered porch, garden and swimming pool. We always liked the new homes with the high ceilings and very tall wrought iron entrance doors. And while many times we flirted with the idea of buying a newer home, we didn't want to buy only for these updated features. We have invested thirty years landscaping our property in Mediterranean style and we didn't want to part with it. And this is where Edgar Ceron with Cantera Doors came to view. We can't say enough positive things about Edgar and the crew at Cantera Doors. Edgar helped us with the design of the doors, and from the sales team in the show room, the installers, and onsite project manager, the entire company was nothing but professional, polite, and conscientious, and provided us with impeccable service. There was a small issue with air gap at the threshold that was, by mistake, overlooked after the doors had been installed, in which very prompt time Edgar sent out one of the installers to correct it. It took a set of doors and Cantera's craftsmanship to make a home built in the 80s look like a home built yesterday. From our part, we highly recommend Cantera Doors if you are thinking in remodeling or just replacing the doors to an older home and want something durable and looking stunning! read more

Cantera doors customer service sucks. Please do not purchase any doors from this company. The paint they used on my doors was not an outdoor paint and after a few months doors looked really bad. I have called many times to find out what to do with the doors or if they would send me some paint to fix the doors but they never responded. I wish I had never spend that much money with s company who makes everything in Mexico and has such a terrible customer service. read more

I can one-upsman the first reviewer. We started in November 2012 to get a Cantera door. We still have no door. Our first two contractors backed out on us and refused to continue working with Cantera. read more

May 9: We haven't received our door yet. It's finished and sitting in the factory in Mexico waiting to be shipped out. So far, the process has been arduous. Without getting into details in this review -- I'm trying to find out if anyone else has experienced a last minute "acceptable form of payment" switch-up when they bought their doors from Cantera. The 50% deposit was paid by credit card and this is the only form of payment I expected to use. One of the reasons, is that our card offers excellent consumer protection should there be any major issues with a large purchase such as a $7k door. Cantera all of a sudden tells me, the same day they let me know the door is about finished, that they've been under an audit for the past week and they can only accept a check for the balance. Why a warning or formal communication wasn't sent to all customers to begin with -- is very unprofessional and seems shady. When I expressed that I could only pay with a credit card, Anabel just says "sorry for the inconvenience." She offered no medium alternatives that may resolve the issue. This smells really fishy on many levels. An audit should not stop company operations, especially customers' ability to pay for the very expensive products they're selling. Supposedly, they're asking all customers to pay this way at the moment. I don't believe every single customer has the ability to finance these doors in cash...and I know our door is just on the lower end of what "luxury" doors cost...so, what does that mean for their business?? My husband has also left a message for Mauricio, but has not yet heard back. Has this happened to anyone else? I should've done diligence and researched their reputation prior to even making first contact. Now that I see all these 0 and 1-star reviews of others' awful experiences, and some of the same issues I've had thus far (janky customer service, no/slow communication, apathetic attitudes, subpar design process), I wish I went with another company because what they say about the quality of the doors are probably true too, I'm afraid. My review is 1.5 star rating at the moment for the process/client servicing, but I'll revise, taking into consideration the actual quality of the doors when, if, they're finally in my hands. Aug 22: Mauricio eventually got in touch and tried to blackmail us by holding our door hostage if I did not remove the original review. We consulted two different attorneys, both saying this is an unethical business practice. He also tried to get us to sign a janky waiver of a blurry picture of the doors whilst unfinished to say that is the door we wanted, so we could not dispute if something was wrong with the design (because the door had to be re-done due to missing dimensions in the original CAD). Our attorney advised us accordingly, and we conceded to an honest statement of what we saw in the picture. Mauricio finally released our doors for shipment thereafter, even though we were ready to pay for the balance weeks prior (see above). The doors have been installed for ~2.5 months. It looks beautiful. They are heavy doors, and it feels sturdy. We have not used them much because the deck it is connected to is unfinished so there's no reason to go in/out of it at the moment. But so far, so good as far as how these doors are supposed to work. There was a can of touch up paint that was supposed to arrive with it that we did not receive. I sent an email to Mauricio and Anabel, but neither replied. My husband also called Mauricio several times. No callbacks or replies from these efforts. Eventually, my husband had to track down someone else. He found a person in the engineering dept, whose name was on the Bill of Sale, Oscar, and called his cell phone number listed on b.o.s. (because no one ever answers the office phones). Oscar was helpful and responsive and had it sent to us a week after speaking. But it's a shame that the "account" rep and owner who sold us the doors, and are supposed to be our point of contacts failed to actually service us as their customers. Props to Oscar! About a month ago, it rained for a few days in a row, and we noticed the door was leaking. We (including our general contractor) called and emailed Mauricio and Anabel numerous times, to which they never replied. My GC was able to fix it but we had to pay for that out of our pocket, which we shouldn't need to if this is really under warranty. In conclusion, I'd give 3-stars for the doors itself (there are some small details I'd wish were done better such as concealing the screws, the paint quality, and sealers around door), and 1-star for the company itself. After my complete experience w/ Cantera, they do not stand behind their supposed warranty. It appears their management is disorganized. They're unprofessional and use unethical business practices. I do not recommend. read more

DO NOT USE CANTERA DOORS. I am a custom home builder in the Dallas area and I ordered some windows and doors from Cantera for a project we were building and it was a nightmare!! The lied from the very start. I told them if they could not have the windows to me in 8 weeks, I did not want them. They guarranteed me they would have them there, and took my $25,000 deposit. At 10 weeks I had nothing, and at that point I had to get my attorney involved just to make them perform. It took them 16 weeks to get everything delivered, and at this point they won't come back and do any repairs or touch up. I would advise anyone considering using them to RUN away as fast as possible. read more

I may have given this business more stars had they ever showed up to do the work or even do the quote correctly. This is also called "Probuild" which is apparently a regional contruction business. They sell "custom doors." I'd call it somewhere between custom and cookie cutter for those that do not know what "custom" really means. (Welcome to polished updavid weekly/KB homes type stuff.) The idea is nice - they supply the "custom" door from one of several door makers and also supply the contracting services. The idea is where it ends. We received a long-delayed quote from them (after multiple queries). The quote was not what had been discussed. After over 3 months and multiple emails we have finally given up on the idea. We never received a quote about the "custom" work that we actually wanted. What is really pathetic about their execution is that DOORS is all they do. If you want the same product, check the guy in Pfugerville. Unfortunately, he only has the doors. You'll have to handle the contractor. read more

I called this afternoon to have the weather stripping checked and the doors adjusted as there was too much cold air coming in through my 10ft double front doors. "We have some guys finishing up on your side of town, can they swing by in an hour?" They did as they promised and the doors are now working much better and the air entry seems to be solved. My experience was excellent! read more

This is the worst service and customer care that I have ever received from a company. They ask for half the money upfront (no credit cards allowed) then half on the day the door arrives. They actually came to pick up the other half of the money before the door even arrived at my home. I had not even seen the doors yet! This is their policy and I found out why it is their policy. They measured the size of the door wrong, argued with me about it, made up complete lies and in the end I had to pay $1200 extra out of my pocket to have a general contractor hang the door correctly. Meanwhile your only recourse is to take them to court (which I am) because they have already went and hammered your final check through. I feel quite certain that they will not stand behind any of their products given the treatment I was given by them and other reviews I have seen across the net. There are plenty of good wrought iron door companies in San Antonio that will come to Austin and that is where I will take all of my future business. read more

Edgar proposal was competitive, the 'turn key' aspect of this project help save me a lot of time and 1 point of contact throughout most of the projects is good. The final product is awesome, however some customers' comments here give me concern. I guess I have to give it some time to completely validate the quality. But up until now the verdict is high quality work. The installation had some minor issues but the the crew service it promptly. I would work with Edgar again when it come to home improvement. read more

One star is too much. I have 10 doors. The process of getting them made, delivered and installed was miserable. Cantera would not communicate with our contractor. 7 latches broke and it has taken over a year to finally receive replacements. read more

Thank you for your great service! I loved my doors. I will highly recommend Cantera Doors all staff were so nice and helpful. Looking forward for our next project. read more

Great company to work with, 100% reliable, UNBELIEVABLE PRODUCTS!!! I will recommend Cantera Doors for all your REMODEL and NEW CONSTRUCTION projects. read more