I stopped by Idle Times Bike Shop early on a Saturday morning around 8:30 AM hoping to quickly put…read moresome air in my tire -- something that would've taken less than a minute. Unfortunately, I was met with an incredibly rude staff member, a man with a beard who was setting bikes out front. He made it very clear he had no interest in helping and came across as downright miserable. In my experience, bike shops are usually staffed by people who love what they do and are happy to help, even with small requests like this. This was the complete opposite. It left a really bad impression, and I won't be going back. There are plenty of other places on the Cape where the staff actually care about the cycling community.

Rented a couple bikes and a kids bike trailer for the week. The tires on the trailer were…read moreunfortunately incredibly worn, to the point that the threading of the tire was visible. While noticeable, it wasn't an issue until we had a flat with both my kids inside many miles from where we started. Had to bike to Idle Times and exchange the wheel for a new one, which they were kind enough to immediately help with. However, when we returned the bikes, I mentioned this to a staff member. They stated that they were just trying to stretch the life of the trailer tires as far as possible and seemed angry when I suggested this wasn't a good idea for a trailer meant for carrying kids. The owner was even less apologetic. Over email, he insinuated that this was my fault and that the trailer must have been dragged behind a car (logistically near impossible, if you take a second to think about it..) even after the staff member had admitted fault. When pressed, he continued to double down, telling me to "take my meds" and called me "mentally ill", perhaps insults that would have been acceptable in 1990. In his final reply, he informed me that he would be going to the police if he received any more messages from me (there were only about 4 messages back and forth) to get a no trespass order. Safe to say, such an order will not be necessary, would never rent from Idle times again or step foot in their shops! Disappointed by this experience, surely there are many better options on the cape.

We have come to the Falmouth area 5 times in the past 9 summers and this is our go to bike rental…read morespot The location at the start of the Shining Sea bikeway is perfect The staff are super friendly and helpful Price for bike rentals are very reasonable especially if you're looking at keeping your bike for more than a few days. We usually rent bikes for 7 days. The bikes are great. We definitely can highly recommend these great guys and their bikes.

My wife and I rented bikes to ride the Shining Sea trail. Great service. We had an awesome…read moreconversation with Ken before and after we rode. He's a great guy! We will be back!

Great location for the trail. Got lots of recommendations from Kosta. He was great! He was so…read morefriendly and welcoming. E-bikes are perfect for this trail. I can't wait to return and do it again!

Thank you "Bicycle Repair Man" for saving the day! Halfway through a 30 mile ride, my seat dropped…read moreand the nut was stripped. If not for the help from this bike shop, I would have been stranded or at least very uncomfortable. Thankfully, Jimmy quickly found a replacement and repaired my bike all for no charge. Thank you so much for your help!

The guy working in there, (possibly Jimmy based on the other reviews?) was wicked nice. My brother…read moreand his gf needed helmets (already had bikes) and they asked if it's possible to rent the helmets and he allowed them to just borrow them for free. "I'm not going to charge you for staying safe" is what he told us. THAT alone would have me recommending this place to anyone. The girl behind the counter was also very nice! I'm not sure of her name but she was helpful when I was looking to rent the bike for myself! I rented a bike for the half day time, and the package included the bike, a helmet, a lock, a basket (my bike had a basket), and a couple different maps of the area. All for $20!! You can not beat that price! Also the bike that was given to me to use was purple which was a random little awesome thing, as purple is my favorite color!

Should be called "Deliverance Bike Rental"…read more Went here to get a tuneup and the guy said "No tune ups today, too busy!" OK, then take down the "20 dollar tuneup!" sign out front tacked to the tree! Came the next day to rent and was told I need a bike rack to rent a bike. How many people have bike racks on their cars but don't have bikes?! I told him I was going to put it in a pickup and he agreed to rent a bike to me. I gave him my info and was just starting to secure the bike in the bed of the truck when this person came running out of the house yelling "No! No! Dad says no! Don't rent to them!" The guy said, "Sorry can't rent to you" We packed back up and left. Are you kidding? The entire process wasted 20 or so minutes. There are way better places to rent from. We ended going into Falmouth and rented from a very cool shop that was friendly and helpful and didn't have crazy attack dogs in undersized cages and odd people running out of the house shouting things. Don't go here. They crazy people.

We had an excellent experience here. First, my seat became loose during a ride. I had no tools. We…read morebrought it over and not only did Dave tighten the seat, he filled our bike tires with air. So, after the ride was finished later that day, we dropped the bikes off for the $19.99 tune up. They were ready the next day. What a nice guy - friendly and courteous. Couldn't have been nicer! I think the other reviewer forgets that this IS a business ... just as you can't drop your car off and get automatic tune-up, or stop in the doctor or attorney office and expect to be seen immediately. Also, I have always found that if you are friendly and courteous, most people are back to you. Sounds like the previous reviewer had an attitude.

LOVE this place - travelled from way lower cape to get the bike I wanted (which they special…read moreordered) and returned to make some changes to it - all of it so easy - frank ready and willing to help out in a. moment's notice and trust me - I am a bit of a princes and he was able to make my experience perfect!!

Stopped in for a flat repair. No "we'll get to it next week" or "we need to order a tube special…read morefor that". Instead the owner dropped what he was doing and fixed it right then and there. I was out in minutes. This place consistently delivers over and over again. Give them your business.

My daughter and I enjoyed the sunset kayak tour in Mashpee. It was perfect! So fun! The guide,…read moreKien, was so kind and knowledgeable. We had an amazing time!! We will try paddle boarding next year!

They do rentals here but also do repairs so I dropped my bike off their for a tune up for I had a…read morefew things broken and the repair/tune up was spot on!

My wife and I rented hybrid bikes from Art's in Falmouth the first week of July 2014. We called a…read moreweek ahead and reserved due to the holiday. Art was very friendly and went out of his way to make sure we had everything we needed. Not only were the bikes pretty, they rode well and Art voluntarily installed extremely comfortable Cloud 9 Gel seats and water bottle holders. We rode the bikes 20+ miles daily, including the glorious Shining Sea Bike path three times from Falmouth to Woods Hole. Art made our week in Cape Cod extremely enjoyable! I highly recommend you consider renting from Art's Bike Shop next time you visit Falmouth. Thank you! Rick and Tamara, Fort Wayne, IN

If I could give 0 stars I would. Unhelpful and no customer interface skills. Not a busy shop and…read morenot interest in business