Our family recently moved into a home with a crawlspace in desperate need of update. Contacted…read moreBluegrass Crawlspace Restoration and was extremely impressed from start to finish. The staff was polite, professional, and willing to answer all my questions. The job was completed as promised, fairly priced in advance, and there were no surprises. I highly recommend this organization!

I highly recommend this contractor. He does excellent work at a fair price. He showed up and…read morecompleted the job as scheduled. He also takes ownership of his work and will follow up as many times as it takes to get the job done correctly if there are problems. I feel like I received good value for my money.

Called for estimate for some concert leveling at home. Scheduled and reminders and showed up on…read moretime. Matt was very nice and cordial and went over everything that was to be covered. Supplied estimate at the job site and sent written a bit later. Very professional!

Brief update: I initially had a major issue with TFS (The Foundation Specialist) involving an…read moreexpensive, incorrectly installed waterproofing system and some damage to my house. It was a very, VERY stressful situation. However, once my complaint was escalated and I was connected directly with the business owner, everything changed. The owner listened, took immediate accountability, and made sure my complaint was properly addressed and fully resolved. While the initial experience was frustrating, I am incredibly grateful for the owner's professionalism and commitment to making things right.

Charged me $7000 to waterproof basement. Did not cover all walls and obvious cracks were left…read moreuncovered .15 year customer but never again

Made an appointment for 8:00 in the morning. The day before they even called back to confirm the…read moreappointment so all is good right? WRONG! When they had not arrived by 8:15 I called and left and told them no one had come. They said someone would call me back shortly. That was at 8:15. It's now 10:00 and nothing from them. If this is how they treat me to get a quote I can't imagine their service is any better to actually do the work. BUYER BEWARE!!!

Made a claim a month ago on work that was done back in 2021 and now I'm getting the run around,…read morewith no ETA of when someone can even come look at it. Would definitely NOT recommend.

My first encounter with United Structural Systems company ( USS) was last year, when I had to face…read morethe decision which company I go for foundation repair at my house in West Virginia. It was equal bids on my project from two companies USS and Alltek. Unfortunately for me, I made the decision to go with Alltek Environmental Services company at that time. Foundation repair was finished in August 2019 by Alltek (please read my review, that I placed separately for Alltek). 48,000 dollars payment later foundation been done. I finally be able to place my house for sale this year and come to realization, after inspection is done on the house, that it is a presence of water leak in the storage area. I could not believe, how it is possible, when the foundation repair was just done 8 months ago. I guess, things were not done properly after all. After numerous attempts to contact Alltek company, I finally be able to get the response with another promise to "fix it" in the amount of $9,200 or later for free...if I take off my review of their company from homeadvisor.com. Lack of professionalism, poor craftsmanship and PR was major disappointment for me. To be honest, after I been treating inferiorly by Alltek, I did not have any desire to go back to the same company. I was looking for second opinion how to resolve these issues. I decided to reach out again United Structural (who I was hoped to remember me from last year) and explain my dilemma. Bobby K. (Sales Manager for USS -Charleston WV location) come to the rescue! He was willing to give me his unbiased opinion on the situation. Bobby K, "commander in charge", went to the house and informed me, that "downspout lines were never installed, the part on top of the ground went nowhere and tie back patch was poor quality". Simply put it, Alltek did a mediocre job. I immediately made the decision go ahead and proceed with United Structural Systems company for repair of the mistakes. I cannot say enough praise for the USS company and manager Bobby K. This re-du project was done in timely matter, communication was superior ( needless to say I live out of state and it was never an issue), area after the job was clean up to perfection and...the garage/storage area now look dry bone and beautiful. Awhhhh... maybe I should not sell my house after all?! I have a buyer on the house, and I am closing in 2 weeks and can say with all honesty, I could not do that without United Structural help. It was exceedingly difficult situation for me, and it was resolved by USS company with flying colors. Thank you again USS. I recommend you without any hesitation!!! Your company should be proud of to provide such an excellent service and have knowledgeable, competent and skillful experts. Lana Y, Rochester, NY "We are NY tough"

As far as we know the work was done great compared to another contractor who said they could fix…read morebut didn't, great warranty for lifetime so can't go wrong, very hardworking crew

My experience started off in the right direction, but could've been better on the back end. We…read morewere not present during the process as this is a home we are selling. After completion we inspected the job to find some garbage left behind. They cut out our window well cover in order to pass chunks of concrete out through the basement window and left the damage for us to fix. There were several chunks of concrete from the demo that were left behind for us to clean up along with a gallon jug of what looked like pee, clothing, and other debris from materials used. After a good rain we returned to the house again to see performance, and we come in to a basement filled with water. Turns out a coupling was not installed well enough causing a water fountain to go off inside my basement from the sump pump. I had tried to discuss my frustrations with someone from management, but was only able to speak to the sales rep and someone who coordinated having someone come fix the leak. There was not an offer to go above and beyond at all. Don't get me wrong, I am thankful that they were able to come by on a Sunday to correct the sump pump after the leak, but your not gonna make it right for the ceiling tiles your system destroyed? Or clean up the mess it caused?

Zach and his team did a great job installing our French drain. Their quote (which occurred within a…read moreweek of our call) came in well below the other businesses we had come out, and they finished the job in a day (and we didn't have to wait 6 months in the first place!). They also did some treatment of painted over moldy spots in the ceiling left by the previous homeowners. The crew was polite and hard working. I would recommend this company to anyone who needs waterproofing (basement or crawlspace) without hesitation.

From the owner: amily-owned and operated, proudly serving Louisville, Kentucky and surrounding areas within a…read more50-mile radius for over 17 years. We provide FREE inspections, five-star service, hundreds of customer references, and lifetime transferable warranties on our services. We also work with insurance companies to help make the process as simple as possible. Specializing in basement waterproofing, crawl space repair, drainage solutions, mold remediation, structural repairs, and more.

Billy and his crew from APEX Waterproofing did an outstanding job on our crawl space. We had been…read moredealing with ongoing water issues that were beginning to affect both the interior walls of our home and the exterior brick. Apex installed an excellent system, including two sump pumps and a new vapor barrier. They also redirected our gutter drainage to prevent water from running beneath the house. On top of that, they cleaned out a crawl space that was full of debris from previous owners and restored the insulation. It was a big job, but they completed it at a reasonable price, on schedule, and kept us informed every step of the way. Billy and his team were professional, personable, and always willing to answer our questions. We are extremely satisfied with their work and highly recommend them to anyone dealing with crawl space or basement water issues.

From the owner: Apex Waterproofing LLC provides basement waterproofing, crawlspace waterproofing, and drainage…read moresolutions to the Lexington, KY area.