We had to have a furnace repair and also air conditioner install done. They arrived promptly professional,and cleaned up afterwards. The charges were affordable. We will certainly use them again. read more

Jack came out for my annual AC tune-up. He was prompt and professional. He was respectful of my home and kept updating me on his progress and what he was going to do next. read more

My original consultation was extremely professional, and gave me a sense of confidence about moving forward with my EV charging station installation. read more

First, their customer service process once you engage is excellent- texts with pictures of service person, automated referral request, etc. But BEWARE! I had a clogged upper duplex kitchen sink. A handyman had tried to fix it with a 25' snake but couldn't fix it. Capitol heating guy spent some time and came to me with an update. He said I qualified for "level something package" totaling $2300!!!!!! Said I needed some machine that "would blow out" the problem, and a special free add-on would be a camera picture of pipes etc. he said more experienced guys would need to do it - and said if it didn't work next step is opening walls to get at pipes. Sheesh! Still dealing with aftereffects of the great flood! I said yes against my better judgement. As I waited for the new crew to arrive, I began questioning this decision. When they came, I asked about details of this package, and warranty. The guy couldn't give me a straight answer. Ive never had a plumber give a "package" before - it was always get in, diagnose, and ball park a quote. So I said I was uncomfortable with the fee and package. Got the boss on the phone, Vince, who talked in circles. Did I mention they also wanted to sell a subscription membership for my heating system? Vince continued to argue with me to coerce me to do the package. I decided at that moment this had to be a con. I am 67 with white hair and the tactics feel like senior fraud. Thumbtack had referred me to them for clogged drain - couldn't see any reason on their website why they say they're in the plumbing business. I paid a $49 trip charge. Got a referral from ChatGPT to ABC Pipe Cleaning - the guy was here and fixed it within 30 minutes. About $175.00. 30 day guarantee. Now that's what I'm talking about. read more

Kyle was extremely informative. he did his work and was gone promptly. Good value for the money.

my experience with Capital Heating and plumbing was good. They came to service my air conditioner. They arrived on time did everything they needed to do.explained things to me, and answered all my questions and they were very pleasant. read more

Our house should be a case study. previous owners did so many things backwards and wrong. Capital has helped to fix the HVAC at least. The best part of Capital is if they make a mistake they fix it right away usually at no or very little cost. Their techs (Logan, Collin, Brad, Mitch, and Stevie) are fantastic. Jason came out and explained all of the different parts, and how we, as owners, can do little things to make our hearing and cooling much cost effective and efficient. If you chose Capital, know that you have a partner in making your home be its best. read more

I had hoped to give this company a positive review, but unfortunately, my experience resulted in a solid one-star. When I first called to schedule a diagnostic appointment, I was told the issue should be repairable, and that the technician would provide a repair price after the diagnosis. Based on that, I expected transparency and a fair solution. However, after the diagnosis, the technician presented me with two separate issues totaling $800. I asked to proceed with only one repair for $300, but the technician appeared frustrated and contacted his supervisor. Shortly after, I was told they would not perform the repair at all, and instead insisted the only option was to replace my water heater for $3,000. Since I did not want to replace it at this time, they informed me they would not complete any work. Before leaving, I requested that the technician properly secure the valves, as he had only hand-tightened them during the inspection. Instead of completing this simple request, he became upset and told me it wasn't necessary since the gas was shut off. When I asked again, he grew angry, began lecturing me about learning how to fix things myself, and made several unnecessary remarks as he left. This was the most unprofessional technician experience I have ever had. The lack of transparency, refusal to perform the repair as initially described, and the technician's behavior left me extremely dissatisfied. I wish I had been informed of their unwillingness to repair before scheduling the appointment. read more

Scam, when call to make appt inquired about $49 drain clean out as shown online. Was told they service my area for that price. Showed up at house without long enough snake to do the job. Only had 25 ft in truck. Was told longer one was on order. Sink still clogged and out $59 for some reason. Avoid this company at all costs. read more

Bathroom sink was leaking. I have been jury rigging for years Jacob got parts for a 75 year old fixture and it's now done right.

My husband and I have been using Capital Heating, Cooling, & Electric for the past two years, and we've consistently been impressed with their exceptional, 5-star customer service. I really appreciate receiving the technician's name and photo before they arrive--it makes me feel safe and adds a professional, personal touch. Most recently, we had Grant Taylor out for a duct cleaning. He was prompt, friendly, and very efficient. We're always confident in the quality of service Capital provides and look forward to working with them again in the future! read more

Great experience. Recommend. New furnace, Shorewood, WI. Service was awesome. All the employees, professional. I left the guys my house keys - I had to go to work! Trust is everything - trustworthy. Would use again. read more

Capital Heating Cooling Electric & Plumbing - Installed! - Heating & Air Conditioning/HVAC Near Me - Menomonee Falls, Wisconsin

We had them in for a plumbing review. I was amazed at how thorough the inspection was. We definitely had some critical issues that could have become much worse had they not been caught in time. Very professional and honest. read more

They Are The Best,Why Go With The Rest Our technician Was Brad This Time But The Whole team is fantastic. Always helpful always knowledgeable. Always kind. Most important for most . Always affordable. They also have a awesome club membership. Check them out you won't be disappointed. read more

I have been with for some years now and I enjoy my time with them. There's very expressive on explaining the work that has been done, for future endeavors with their company. Keep up the good work. read more

We had our vents cleaned as we have used them in the past. The cleaning seemed to go ok but when they took covering off of vents they left debris that we had to vacuum up and still waiting on final e mail that would show us vents before and after service. Price was really good. read more

The company gave me an estimate for a new & needed furnace/AC combo. The techs/reps were friendly (+ 1 star) but the package estimate was very high, even in light of inflation. Here's the thing. They literally told me I had only 1 cold air return and needed thousands of $ in duct work as part of the package bc my furnace was starving for air. My furnace was +10 years past its lifespan...so its time had come. I got another opinion and estimate and the tech for the other company walked me through the house and showed me/confirmed the location of every cold air return in the house. Every room had one. So factually speaking they are either terrible at identifying cold air returns (at best) or they were intentionally trying to sell unnecessary equipment using verifiably false information. They were explicit about there only being one cold air return, so this wasn't a misunderstanding. This company is an independent contractor affiliated with Home Depot. Be wary of any recommendations from them and always get another opinion, especially for any large purchase. read more

Prompt, clean, efficient, service by a skilled, friendly technician who clearly knows his stuff, named John. Very satisfied with the results! read more

Do not let this company in your house!! Home Depot recommended this company to service my furnace that wasn't running. Home Depot contacted them for me and they called to set up a service call. Stevie came the next day and said I needed a new gas valve. For $1100 he installed a new one. While he went to get the part, Taylor came here. She is a vent supervisor and looked at all heating and cold air vents. Stevie installed the new gas valve and the heat came on for a few minutes and then shut off. Taylor was in the basement by the furnace and Stevie went down to find out why it shut off. He told me there was a ticking valve that should not be ticking. Stevie conferred with Taylor and she agreed with him the furnace was dangerous so he shut off the gas and the electric. He said it would cost a lot to replace the worn out parts and I should consider a new furnace. He left without fixing my furnace and Taylor stayed to go over what she found out regarding the vents. She claimed they were too small & needed to be replaced. My home is 34 yrs old how did it last so long with small vents. Then she tried to high-pressure me into buying a new furnace for $8600-$10K. I told her I'd have to think about it. She tried pressuring me into financing it. She finally left and I still had no heat. I called the HVAC company that put in the furnace and they sent a tech out immediately. The 1st thing Brandon told me, is the ticking is ignition. If it didn't tick, that would be bad. Stevie didn't install the gas value correctly. He didn't adjust the gas flow and that's why it keep shutting off. Brandon had to replace the board and fix wires that Stevie messed up. For less than $300 my furnace was fixed by the company I should have called in the 1st place. I was also told by Stevie and Taylor the CO was at a dangerous level. That too was not true. Capital's sell tactic is to scare the homeowner into buying an unnecessary overpriced new furnace. read more

I'm going to be as clear as I can be here. The three stars is a placeholder. Service has not started yet - it's scheduled in a week. The goal is to temporarily resurrect an "Old Yeller" A/C that the prior owner didn't bother doing any sort of maintenance for - and in fact probably purposely disabled stuff for some reason. I emphasized that while replacement is at some point a priority, plumbing will be #1, and that's likely to be more money than I can afford. BUT I wanted to know if the existing unit could be healed long enough to get me through part of the summer as it's getting unreasonably hot. Randy was dispatched, and it was obvious that he was extremely knowledgeable about stuff. Randy is the only reason I'm not giving 1 star. In fact, if Randy weren't the one dispatched, I would purposely not give Capital the business. So why do I say that before work even begins? I have a personal belief that businesses - especially contractors - should happily accept cash when the dollar amount does not exceed $2k. Capital does not, and apparently that was a recent change. Worse, they sent a sales guy out who gave me the wrong answer about it twice. So...I can 100% guarantee I won't be buying anything from them, and I'm 99% sure I won't continue using them for service beyond this repair - because again, cash should always be accepted under a threshold. It's America. read more

I am only doing this review due to the fact that I had been told that a service manager would call me back so that I could let him know that I DID go and buy the parts suggest that would make my connections to my faucet work. I had new water line connections done at the first visit and was asked if I wanted the new faucet installed as the old one was taken off @ $355...of course I said no as yrs before I had installed that one and could not afford the extra fee. I am a senior low income. The Plummer was nice to tell me what I needed so off I went. After using the item the waterlines still leaked, so I called again and out they came. Exceptionally nice young men. The new assistant found the leak, it was leaking from the work that I had the other one the week before. While they were there I had them look at the toilet, no problem there and it was fixed. Another $344 or so. This second time I was told to go and get another type of part for the kitchen faucet....still leaking. I called to say I did not want them back and that now into my third week with waterlines that just. Don't seem to fit either the new faucet or parts that I bought upon recommendation to save myself...I am still without water in the kitchen. I did say I would like the lines to fit the faucet and I would not want to be charged...they never texted, called or emailed ( as I have security on in coming calls). Sooo no I will go without the water till next month when I can afford it. Was also told that all I had to do was buy another new faucet to fit their work..nope! Another bill..this is one senior lady just wanting kitchen water at a reasonable cost in an old house. read more

Wanted to be sure to share a nice recent experience we had with Capital. We are in the unfortunate predicament of needing a new furnace for our home, which has led us to look for a few quotes to compare. This company was quick to schedule a time to send a tech out to have a look. We thought it was great (re: homeowners safety) that they sent a photo of the tech within the confirmation email so we knew who to expect. Krystle arrived right on time and was very helpful from start to finish. Not only was she insightful about every aspect of the job, she was equally as personable which is always appreciated. She took time to really understand our goals and objectives, beyond just the basics of needing a new furnace. Talk about a wealth of knowledge! It's really nice to have things broken down to you in layman's terms about something outside your scope of understanding. My husband spent the majority of the 1.5hr visit with her, answering specific questions and walking through what the process would look like - he also had nothing but great and appreciative things to say. We were quoted many options - some wildly high and out of the range we even fathomed, and some closer to what we're looking for. It's news to me that there are sooo many options here in terms of efficiency, type of duct-work, home size, ect. I'll probably be leaving the final call up to my husband, as he sure as heck knows a lot more than I do, but in either case we had a great free-quote experience and I would recommend Capital if you're in need of the same. read more

Stephan Albers was the tech. Who performed our annual furnace tune up. He also installed a drip drainage system that captures all the water from condensation. His work was outstanding and he has great customer communication skills. Splendid work by Capital Heating. read more

The technicians that did the actual work did a great job but the tech that did the paperwork and his supervisor whose names are both Tyler are very dishonest. I would not recommend this company to anyone. First off they tried to charge me $17,000 for a furnace and water heater and the removal of a second basement furnace which included the duct work and duct cleaning. When I asked about the cost being so high and I had an estimate from another company for $7417 for an efficiency furnace which included the duct work the supervisor Tyler tried to make it an issue of me having the money to pay. No the issue is why are you charging double what another company is charging. So I took the removal of the second furnace off the estimate and the price dropped to rounded off to $11,000. So I went with this company for the installation of the furnace and water heater. When I called today to let them know my kitchen duct had not been cleaned, which was full of garbage due to no vent cap being on I was told that that was taken out of the deal because I didn't let them remove the second basement furnace and cap it. I let the initial tech Tyler who was doing the paperwork know it was not done and he tells me it was taken out the package. Well Tyler thanks for not letting me know that. I tell Tyler what customer who knows there is garbage in their vent would allow for it to stay there. I said had you told me it was not in the package I would have had you to put it back in the package and ask you what would be the price for the duct cleaning. Tyler the tech says let me talk to my supervisor to see what we can do. I told Tyler you know you did not tell me the duct cleaning was excluded from the package. As a matter of fact before you left out my door you said to make sure to tell the install techs to clean the vent before turning on the furnace. Now Tyler the supervisor calls with the same bs and I told him the same thing you know good and well you never said anything about the ducts wouldn't be cleaned. Again this supervisor brings up there seemed to be an issue with money. My issue was that you are overcharging me. I then ask how much to get the ducts cleaned and Tyler the supervisor tells me $995 but I'll give you a deal for $500. Capital Heating, Cooling and Electrical stop doing bad business. The actual installation techs are great and did a great job but the two Tyler's are full of it. Would highly recommend this company not be used through Home Depot. SMH AT YOU GUYS. After the install I was going to use Capital for my plumbing and electric rewiring of my house. Now because of their dishonesty I will definitely go with another company. After all the lying and deceit going I refused any other conversation with them. You wanted to make it right after you were told I had other projects I wanted Capital to do before this job. Please check their reviews I am not the only one who this happened to. I DO NOT RECOMMEND THIS COMPANY... read more

I scheduled an appointment online for AC repair from 8-noon. No one showed up. I attempted to call 3 or 4 times and spoke with "Merl" the AI assistant, who stated he would have someone call. No one called. I went on line and "chatted" with a virtual assistant who typed that Port Washington isn't in the company's service area, though the website says otherwise. I asked why this was not caught with the scheduling. Suddenly I get a return call from Ryan (who was very kind and apologetic). Apparently the online scheduling didn't work as expected. This all could have been taken care of easily if a human being had been answering calls. I am out of today's wages, I am hot and cranky in an 83 degree house. "Same day repair?". Nope read more

They have started to correct the issues. Adam and Ashley have been very helpful and are currently resolving our problems. I appreciate them reaching out and taking care of this. Staff changes have been made in order to prevent further project issues. I am currently working with their drywalling specialist. Adam has gone above and beyond to make this correct. I will repost final pics and results. read more

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Stefan, my technician was wonderful. Figured out what was wrong right away and fixed the problem.

Although, Capital Heating had to reschedule, we found Brad and Jacob great servicemen. They helped with figuring out our programmable thermostat and suggested replacements. We have a maintenance plan that easily pays for itself with free annual checkups and discounts. BTW we got rescheduled because the customer ahead of us had no heat. These are decent people who look out for their customers. We are looking forward to the free movie passes because of the inconvenience! read more

If you are an elderly customer, or single female customer- please beware of companies like this looking for opportunities to take advantage. My mother hired this company to do a duct cleaning since she had recently had some construction done and assumed the ducts would be in bad shape. They did the duct cleaning and sent before and after pictures. This service definitely didn't need to be done- and an honest business would have checked the ducts and made a proper recommendation instead of proceeding with the $1,000 job anyway. As part of this service, they also offered a 'free' furnace check. In doing this check, they found that the motor fan needed to be cleaned, as well as the coils. Probably thought this would be an easy sell considering she just had some construction done and ducts cleaned. She was quoted roughly $2k for these tasks. My brother is in HVAC(he doesn't do the vent cleaning so that's why she had another company do it) and he came over to confirm whether either service was needed. Neither of these items needed to be cleaned, but in checking them we pulled them out to clean anyway. These two tasks took a total of 40 minutes, and he said if his company were to come out to do them it wouldn't have cost more than $300. Absolutely would not recommend this company. read more

The company sent over a nice man named Eric to patch the hole in my furnace. He was very kind and I felt I could trust him. The owner even sent me two movie tickets. I am very pleased with how the company addressed an original concern of mine that I had with them. Eric not only patched the hole that was made previously to test it, but he helped move a heavy outdoor carpet of mine out to my garage for me which was very kind read more

Nightmare!  We had a very terrible experience with Capital HVAC with their heavily radio advertised spots for Aero-Seal HVAC duct sealing.   Their ad, website and even verbal representation contradict with reality.   I asked if they sealed the return ducts, they said yes, but when crew showed up they said they didn't do this. Their process was inefficient and deficient.  They were uncomfortable with the process and became exasperated after they couldn't figure out how to use their equipment in our home.  After working all day, the manager said "I don't know what to do!   I am getting frustrated."  my basement was full of a fine mist of a polymer.   They left with my furniture moved on all 3 floors, all supply vents removed AND blocked, main trunk line cut open, plastic all of the house, basement ceiling tiles removed and dampers removed.  The sticky polymer was all over the place. I asked them to find a resolution and rectify this immediately the next morning due to the condition of our home, including not having air conditioning.  They did NOT contact me until after I wrote them an email terminating their service. I contracted with another vendor that helped us in an emergency on a Saturday.   They found the foam blocks and taping of vents performed by Capital HVAC was inefficient and found lots of leaks, including an non-functional duct.   Capitol's crew of 4 people could not find these problems.  During Capital's failed process, our basement filled with the polymer which now attached to all services and carpet.   I had to have all the basement carpets immediately steam cleaned and the home thoroughly cleaned from Capital's faulty process. They also broke a light bulb, cleaned up the glass and left the live filament exposed, without telling us. After the escalation to the COO, it went even worse from there.   Ego trumped their reasonable acceptance of their responsibility.   He tried to blame me.   Multiple email minimizing, deflecting and attempted to argue the facts. We plan on filling an action against them for the false advertising, stating misrepresentations to entice a sale and selling a service they clearly had no ability to perform. If you choose to contract with Capital, GOOD LUCK!  We deeply regret it.  You have been warned. read more

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Too expensive and high pressure salesman trying to sell overpriced stuff. Call someone else read more

Capital Heating Cooling Electric & Plumbing - The Truth - Heating & Air Conditioning/HVAC Near Me - Menomonee Falls, Wisconsin

They are there when I need them in the good and bad. I enjoy how friendly and informative they are when they come to our house.

My air conditioner stopped working and froze up the gentleman by the name of Colin came out made my life terrific again thank you Colin thank you Capital heating read more

I won a free tune-up for my furnaces from Capital Heating, Cooling & Electric so I thought I would give them a try instead of my regular HVAC company. On October 2, 2024, the Capital service tech, Colin, came out to tune up my 2 furnaces. As part of his work, Colin measured the CO2 in the exhaust pipe and said both furnaces were at dangerous levels and should not be operated until both the primary and secondary heat exchangers were replaced in each plus the burner for one of the units. The quote from Capital to do the repairs on the furnaces exceeded $5700. Colin said the CO2 on one of the furnaces exceeded 400ppm. Colin tried to sell me on the repairs and I told them I planned to get another opinion. I found Colin to be arrogant, obnoxious and very pushy. Seemed like he was under pressure to get me to do the repairs. Had to ask him to leave multiple times before he finally left. On October 14, 2024 I had an independent HVAC company, one I had not used before, in for a second opinion on the furnaces. The independent HVAC company measured the CO2 in the exhaust pipe for each furnace and found that the furnace that Capital told me was over 400ppm was at 27ppm and the other furnace was under 5ppm; also pulled the burner on the one furnace and said it didn't need to be replaced. Additionally, the tech for the independent HVAC company told me as the original owner of the furnaces the heat exchangers should be covered under warranty, which I was able to confirm. Capital failed to mention the warranty for the heat exchangers as well. Given this experience, I will never trust Capital to do any work for me in the future. read more

10 years ago they came out to repair our air conditioner. They said it needed to be replaced because it was too old. It's still running and we use it every summer and don't turn it off until we need heat. We are now considering replacing the unit even though it still works for a more energy efficient one. The reason I won't be calling Capital: their juvenile and obnoxious ads. read more

Excellent for the installation of Furnace & AC, but you will need to find an alternative to emergency Service as Capital's response time was 10 days + for the 2 service calls I've needed them. I've found a good Independent Service tech who responds the same day or next. read more

Jamie who came out to my home today for AC tune up was awesome and personable. He took time to explain everything and made sure I didn't have any questions unanswered. He was very polite and very respectful. He definitely deserves some recognition! read more

The 3 star review is because the company and the technician that came out to my house were great. Very knowledgeable but that's just what he was, a sales guy. i wanted a quote for a new furnace/ outdoor ac unit. However there were all these "required updates. Mind you the furnace in our house is from 1995 and now just kicked it so the system must have been doing just fine to last 26 years. Anyways. The guy plugged some stuff into his fancy iPad and gave itemized options based on what we "needed". Some of the things including $850 for 3 new pvc pipes and $600 for a smart display that i found on Amazon for $150. I understand the way of the world and the rising costs of parts and labor but some of the stuff was just insane that they were trying to charge. 12,000 dollars for a mid grade ac and furnace.. got albiero plumbing out yesterday to give us a quote and they quoted me 6,100 for the entire job including parts and labor. One of the optional and not required things being a bigger return valve and albiero quoted me 5-600 where as capital said it would cost around 1,100. Moral of the story is Really research what you are buying from this company and shop around before you decide to go with them read more

We were so relieved that Capital was available to replace our zone valve. We were customers of another company for years and the plumber's union made it impossible for them to service our system and Capital Heating stepped in and did a great job. Excellent service by Marty who is very knowledgable and experienced and capable within 24 hours of our call for assistance. Highly recommend this company for boiler repair and maintenance. read more