Ray and Kian were amazing and made it so easy to be able to find a car that was affordable. I've…read morenever had this kind of service and all of my questions were answered. I would recommend this to everyone that needs help with finding a car that will be sustainable at the appropriate price. The environment felt like I was dealing with family members and Ray did a phenomenal job at making sure that everything all the questions that I had were answered. Thank you so much Ray and Kian!!!

I would definitely buy from this place again, they are always respectful in their treatment of…read morecustomers and willing to help at any time. Thank you for the opportunity.

That's fantastic! I think we can build around that. How about something like this: "I had an…read moreexceptional experience at the dealership. I began my service with Alex, who was great, but it was Isaiah who truly blew me away. He went above and beyond--listened carefully to my needs, addressed everything quickly, and left me truly impressed. From start to finish, the service was top-notch. I give them 100% and would absolutely recommend them." Ask for Isaiah you'll see for yourself .. thank you fellows for your great service!!!!! Keep up the great work!!!! All the b

Posting on behalf of my husband:…read more I am very disappointed with my recent service experience at this dealership. After purchasing my 2019 Cadillac CTS, my initial experience with sales was excellent. However, my experience since bringing the vehicle in for service has been extremely frustrating due to poor communication and delays. I brought my vehicle in for a scheduled service appointment on May 23 and waited about 45 minutes before being helped. I also requested a loaner vehicle but was initially denied and told I would receive a call back from management, which I never received. Over the following week, I made multiple attempts to get updates with little to no response. Eventually, I was informed my vehicle had been transferred to another service location, where it still had not been fully diagnosed days later. Throughout this process, communication has been inconsistent, and I have been without my vehicle for over a week with no clear timeline for repair or resolution. In addition, I have not received important paperwork needed to register my vehicle, despite multiple follow-ups, and I am still waiting on resolution regarding financing details provided at the time of purchase. Overall, the lack of communication, delays in service, and lack of accountability have made this a very frustrating experience. I hope management addresses these issues so future customers do not go through the same situation.

Man they helped me when I lost all hope for getting a car truly helped me out when I tell you guys…read morebest customer service and they make you feel like family there are the guys to go to hit up alex(pepe) he's the best car dealer man

STAY AWAY FROM THIS DISHONEST LEMON LOT!!! This place is the…read moreepitome of a bad used car dealership. They miss-advertise, bait and switch, and will literally do anything they need to except for utilize honesty and fairness when selling you a car. They have a solid selection of vehicles but stand ready to short change the consumer in every aspect. Do yourself and your pocket Book a favor and stay away from this immoral used car dealership!

i Had the opportunity to meet Freddy., the salesman who helped us look around the lot. he was so…read morekind, friendly, funny, and genuine.

Extremely unprofessional environment. The staff appeared very young and inexperienced, and the…read moreoverall atmosphere felt chaotic and disorganized. While we were there, we witnessed the owner being openly rude to another customer and then escalating the situation by calling the police. Instead of handling things professionally, one employee made a comment like "we're on Fremont St" as if that excuses poor behavior and customer service. As customers, we expect respect, transparency, and professionalism despite of location. Watching that interaction made us uncomfortable and questionable of their level of professionalism and proficiencyso we did not purchase with them and asked for the documents and left. The behavior displayed doesn't align with what they claim to represent. A dealership should make you feel confident about doing business there, not uneasy. Would not recommend based on our experience.

Danny is amazing! We came in late on Tuesday night, and we're stressed because out car had been…read morestolen over the weekend. he told us to come back in a couple days because they would have more cars in that were more than likely in the price range for the deposit we had when we requested in-house financing. True to his word he had a car waiting for us with everything drawn up and it was a quick painless process. Ask for Danny and I swear you will be happy!

Need a car? This place is my only recommendation! The staff at Baja Auto Sales are super friendly,…read morekind & got me into the vehicle I was looking at the same day I contacted them. The process was smooth, fast & easy. Danny was such a big help. I told him what I was working with and he got me into the car I wanted. Raymundo let me test drive the vehicle and walked me through the simple paperwork process. Elite also helped with the paperwork and communicated really well. I definitely recommend Baja Auto Sales!

I purchased a vehicle from this dealership and I truly recommend the whole team from the sales to…read morethe financed they made my purchase possible and was able to have a reliable car. If you need a car totally recommend them. Ask for Pepe or Veronica they are the sales people. Thank you again for making this possible!

The car leaved me in the middle of the street two months after buying it if you can avoid buying…read morehere do so they are nice when you are buying but not after

I purchased a 2003 Honda CR-V base model months and months ago. Drove it for a day or two before it…read morestarted acting up! Took it to pep boys and the repair cost around $400. It was covered under the 1000 mile warranty. But the warranty company they use is lame and was giving me the run-around so I never received the reimbursement check. BUT, the car hasn't given me any issues since then and everything works friggin perfectly! But that probably because you can't really kill these cars (particularly this make and model year) even if you tried. So choose your cars wisely.

My initial impression is that they don't have much in stock. Their prices are ok for a used car…read moredealership. I can't blame them for the masking policy but it's uncomfortable and they won't even let you step inside without it. Mary is a no B.S. sales representative, she didn't try to push anything and wasn't in the least bit putting on some kind show. She got the deal I wanted done in record time!

Honestly I'm not sure how they got 4.9 stars reviews () When we called to check prices Henry…read morepromised us one price out the door. we explained to Henry that we will be driving for over 40 minutes each way.of course when we got there he completely forgot what he promised and raise the price up with few thousands. Don't waste your time just be aware for the sneaky sale technique

I purchased my vehicle on March 16, 2026. At first, everything was going smoothly. I also bought a…read more2-year warranty. The car is a 2014 Toyota Scion xB, and it seemed fine during the test drive. However, on March 28, I noticed that whenever I stopped at a stop sign, the engine made a strange noise. Something didn't feel right. I texted the salesperson, Melanie, but received no response. I then went to the shop and explained the issue. They test-drove the car, and I also mentioned that I had already filled the gas tank twice within a week. They told me to bring the car back the next day. I brought the vehicle in early the following morning. They said a mechanic would fix it, and later they called to say the car was ready. This was on March 29, 2026. However, it was a late call, and I didn't have enough time to pick it up. After two days, the check engine light came on. I texted Henry, and he told me to bring the vehicle back. On March 31, 2026, I dropped it off again. They said they would fix it, but after leaving it there all day, nothing was repaired. Instead, they told me to come back early on April 3. I returned again, having to use Uber, which was very frustrating. It's disappointing to buy a vehicle with engine problems, especially since this dealership was recommended by my cousin. I trusted them, but they have not been helpful at all. I have a 5-year-old child who needs to get to school, and I also need a reliable vehicle for work. I'm worried about my safety--what if the engine fails completely? The check engine light is still on, and it feels like they don't care. I plan to report this to the DMV because of their lack of action and concern for customer safety. I strongly advise others not to buy a vehicle from this place. If you do, make sure to bring an expert mechanic to inspect the engine. They don't even provide a proper service history of the vehicle. I hope they learn to treat customers better, but based on my experience, they do not care. Once you purchase a vehicle, they only seem interested in getting good ratings. I have since deleted the positive review I left for my salesperson, Melanie, because they did not help me at all.