I had an outstanding experience at this dealership from the moment I walked through the door. The entire process was incredibly easy, efficient, and well organized. The staff was friendly, knowledgeable, and made me feel welcome without ever making me feel pressured. They took the time to answer all of my questions, explain each step of the process, and made sure I was comfortable with every decision along the way. One of the things I appreciated most was how smoothly everything moved. The team respected my time, stayed organized, and communicated clearly throughout the entire purchase. What can often be a stressful and time-consuming experience turned out to be simple and enjoyable because of their professionalism and attention to detail. It's clear that this dealership values customer service and works hard to make the buying experience as seamless as possible. I left feeling confident in my purchase and grateful for how easy they made the entire process. I would absolutely recommend this dealership to anyone looking for a hassle-free, efficient, and enjoyable car-buying experience. I'll definitely be back for future vehicle purchases. read more

I had an amazing experience working with Kyle at EchoPark. He was professional, friendly, and made the entire car-buying process smooth and stress-free. Kyle was patient, answered all my questions, and never made me feel pressured. He truly went above and beyond to help me find the right vehicle and made sure I felt confident with my decision. read more

If you want a car-buying experience that doesn't make you want to pull your hair out, go to Echo Park Automotive and ask for Kyle. Seriously, Kyle is your guy! From the second we started working with him, he was just super kind, friendly, and easy to talk to. He's incredibly down-to-earth--we ended up chatting about his upcoming wedding and realized we share a huge love for music. He's a big music guy, so if you go see him, definitely swap some recommendations! Besides just being a great dude to talk to, Kyle is patient, knows his stuff, and is incredibly thorough. He made sure to cover every single detail about the car and walked us through the protection plans so we knew exactly what was what. (Quick heads-up for anyone looking for Alvin: he doesn't work here anymore, so make sure to ask for Kyle!) The vibe inside the dealership is also fantastic. The whole place is spotless, neat, and super aesthetically pleasing. They have this really cool, modern look with lots of wood and greenery, plus pictures of happy people with their cars everywhere. While you wait, they have a great drink station with an automatic machine that does coffee, cappuccinos, hot chocolate, and tea, plus a cold filtered water option. It completely takes the edge off buying a car. Plus, it's a total hassle-free experience with absolutely zero predatory salesperson vibes. The whole process was way quicker than a standard dealership, and it was honestly the easiest time we've ever had buying a car. We walked away with an awesome 2023 vehicle for basically half the price of retail. And as a fun final touch, they let you customize the bow you put on your new car before you drive it off the lot! One quick disclaimer for anyone looking at the lower reviews: do your research! It seems like most of the negative feedback is just from people who didn't do their homework beforehand. If you know what you're looking for and you do your research, this place is gold because they price everything thousands below retail. We couldn't be happier with our new ride or the experience. Go see Kyle--he'll take great care of you! read more

EchoPark Automotive - Las Vegas - Parking for people with disabilities, very inclusive. - Used Car Dealers Near Me - Henderson, Nevada

The price they advertise for a vehicle is half of what they are actually charging. My god, the fees are absolutely ridiculous, it's like they forget you're the customer. Doc fees are ridiculous and I have never paid doc fees in my last 3 purchases since I bought my first vehicle. But here, they refuse to remove them. They want to charge you an enormous amount for "options" that they previously added. They want to charge you for an interior/exterior coating that you can get later for a quarter of the price they ask for. The salesman was very friendly but the manager acted like he was doing us a favor by offering all the upgrades. Now mind you, we were only buying a used car for $5499 as advertised but the price at the dealership was $13k+. EXPLAIN THAT. We ended up NOT being fleeced and just a little more effort, ended up buying elsewhere where they were all about customer service and actually trying to sell you a car. After our visit, they did text me to remind me that if I had any questions to let them know because they were there to help. I have never seen so many fees added to a vehicle. I can only imagine if I was there to buy a new vehicle. I guess it is true that they don't want you to own your vehicle anymore. They want to sink you in debt. My advice, shop for a car when you're not in a hurry and visit as many dealers that you can. Acquire a written quote at each location and ask for any unnecessary fees or up charges you didn't request to be removed. Someone will appreciate the consumer and actually fairly sell you one. read more

Just bought a 2025 rav4 and Mark was wonderful! Super easy process and he was really friendly and communicative! Thank you!

My teen son got his license so we were searching for a car. We had a particular one in mind that we saw online. The car we saw happened to be upfront as someone had test driven it earlier. We stopped to take a look. I opened the door, which was unlocked to take a quick look. It was decent. It wasn't really the cleanest car with scuff marks from shoes and grass in the backseat but I was assuming they would clean the car before we finalized papers if we decided to purchase it. This was my first time at EchoPark and I thought it was strange that no one met us outside until we went to the front desk and they asked if we had an appointment. I have never made an appointment to look at a car. That was different for me but they got us someone to assist us pretty quick. We were told that our teen we were purchasing the car for was not allowed to test drive the car. That is not a Nevada law but depends on individual dealer insurances. I forgot my drivers license so we had to drive back home to get it. Kyle offered to let us check out the car before we left and went to look for the keys. He came back and said the previous sales guy must still have the keys because he didn't have them and told us we could look at it since it was unlocked. I had my son sit in the drivers seat to make sure he liked the feel and it was comfortable. Then we proceeded back home which is 30 minutes away-making round trip 1 hour. When we arrive back, Kyle is working with another client and us but tells us they don't have the keys. They think maybe the previous driver took them home with them. They said they called to check and so we waited a little over 30 minutes to see if they would call back. I inquired as to why they would give them both sets of keys. I was told that they purchase the cars from auction and are only given one set of keys. I understand it was my fault for not having my license but it was their fault for not having the keys and not confirming it the first time we were there. How do they still have the vehicle listed if they don't have keys? Are they going to raise the price of the car $1000-$2000 more because of a mistake they made? I give two stars because they were still friendly but highly unprofessional and really a solid waste of my time. It did give me time to actually look up other reviews and I am glad we didn't sit there and wait for 'mysterious' fees while trying to pay. This place is a giant NO and NEVER again for us. read more

Kalley helped me purchase my first car! It was the best experience ever, she made me feel sure in my decision and now I have a forever car :3 thanks Kalley and the team there 100% recommend coming here read more

We recently purchased two family vehicles from Mike, and we couldn't be happier with our experience! He is, without a doubt, the kindest and most genuine salesperson we have ever worked with. Mike made the entire car buying process so easy and stress free the first time around that we didn't hesitate to go back to him a few months later when we were ready for our second vehicle. We also traded in both of our old cars, and Janel gave us the best offers we found anywhere during our search. From start to finish, everyone made the process smooth, honest, and enjoyable. We are extremely pleased with our experience and couldn't recommend Mike and the team enough! If you're looking for a great car buying experience, I could not recommend anyone better! read more

We had a great experience purchasing our new vehicle from EchoPark Automotive. Jacob was friendly, professional, and made the entire process straightforward with no pressure. Everything went smoothly from start to finish, and we really appreciate the excellent customer service. We would definitely recommend EchoPark Automotive and Jacob to anyone looking for a hassle free car buying experience. Thank you! read more

Shane is exceptionally knowledgeable, professional and excellent to work with. I highly recommend Shane for your car buying experience. 5 stars!!! read more

Received some of the best service at a car dealership in a while. Kalley & Janel helped my wife walk out with a car perfect for her & perfect for my budget! They were patient with us & every car she was interested in they took the time to bring them out for her to see/test drive. We appreciate their time and persistence. That's rare these days! Walked out with not only a great deal but a beautiful car. Great mileage, great condition with a great price tag! Couldn't have asked for a better outcome! We'll be back! read more

Had a great experience with Echo Park. This kind of service and hospitality is not to common these days. Kalley & Janel helped us walk out with our new car with a great deal! We're so thankful for their persistence. We know many others had a hand in our service today so we're thankful for each and every person that assisted us in person and in the back. We definitely will be back! read more

I cannot believe the experience I had here. Every time I or my family/friends traded their car in at Echo Park, it's always been exceptional. Other dealerships have taken advantage of me because I don't know much about cars but I left this time feeling like I got the besttttt possible deal because of Janel. She explained and answered every question I had. I expected to only get 10k for my trade in and she exceeded my expectations. Every staff member was friendly and it really feels like a family here. I will never go anywhere else or recommend any other dealership. Echo Park really is the best. read more

Janel and Kalley were AMAZING!!!! They helped my parents get a brand new car that was well deserved. The process was seamless, efficient and concise. There were no issues whatsoever-- 10000/10 recommend to ANYONE who needs a new car! See these two ladies! read more

They advertised a car for 10,896. I asked how much is the out of the door price and it was over $14,000! The state sales tax is less than 1k. They wanted me to pay over 2k for a car protection product PLUS the extra sales tax! I told them I did not want it and they told me that it was NOT NEGOTIABLE to have this ridiculous over-priced add-on removed. So we walked away. Deceitful advertising. I am guessing the "5 star" reviews are written by people who didn't read/understand the bottom line. read more

EchoPark Automotive - Las Vegas - The "advertisement" list price just to get you into the door. - Used Car Dealers Near Me - Henderson, Nevada

Mark was super helpful and made the process super simple. Would definitely recommend asking for Mark when you stop in.

This place is a scam. Their listed price does not include an extra $700 fee that isn't the document fee. They will not waive it and they get attitude when you ask about it. People working there gave two shits that a sale is walking out the door all for a bullshit $700 fee. Go somewhere else read more

All I'm going to say... we have had our vehicle for 3 months.. 3 months!!! It's been back to Echo park once did issues and now it's at the actually Nissan dealership serous issues wiry it, thank god we have a warranty The warranty is from Nissan not Echo Park. Let me say Echo Park is the worst... stay away!! Even Nissan told us this morning that Echo Park is known for selling Lemons, you reach out to discuss the problem and they say to you... That's Nissans problem now literally 1 month after purchase. THIS IS A WARNING THEY LIE ANS WILL SCAM YOU PLEASE BEWARE. Thankfully Nissan said we can trade in after 11 months. read more

I had a great experience with Maricel at EchoPark! She was incredibly helpful with my car maintenance and made the entire process smooth, easy, and stress-free. Maricel was professional, knowledgeable, and took the time to answer all of my questions, ensuring my vehicle received the care it needed. The excellent customer service I received is one of the reasons I will continue to buy from EchoPark in the future. Thank you, Maricel, for going above and beyond--I truly appreciate your help! read more

EchoPark Automotive - Honest Review I recently visited EchoPark and walked away pretty unimpressed. The follow-up text I got asking for feedback felt like a box-checking exercise. I responded with honest (and polite) criticism--and, surprise surprise, no response. Apparently, unless you're handing out five stars and heart emojis, your opinion doesn't matter. (See attached screenshot for how well they handle customer feedback.) On top of that, they refuse to work with any bank other than their own financing. If I had to guess, that's where they make their money--by locking people into high-interest loans, especially those with less-than-perfect credit. Doesn't exactly scream "customer-first." The guy I dealt with withheld a ton of key info until after the test drive, then casually dropped that they couldn't help me if I came with my own money. So basically: cash buyer? Not welcome. That's not just frustrating--it's laughable. I'd honestly love to better understand what their business model is supposed to be, but no one will return my calls. That about sums it up. read more

EchoPark Automotive - Las Vegas - As you can see, it feels automated and it lacks compassion. It appears they are only interested in feedback that makes them seem glowing. - Used Car Dealers Near Me - Henderson, Nevada

TERRIBLE PLACE!!!!!!!! was sold a 2023 nissan rouge sv july of 2025 & not only have i had the car get fixed MULTIPLE times, the engine blew this morning after trying to get to work. I DO NOT RECOMMEND THIS PLACE EVER!!! read more

Their motto, "At EchoPark, it's all about offering you options for a happy experience" is curious when you DONT HAVE THE OPTION of declining the ridiculous 700 DOLLAR "appearance fee"!! For what!?! A car wash! Then they tack on another admin fee of 700 BUCKS! Typical Vegas sleaze. read more

horrible customer service from Noah here working at echo park automotive. Seems like they can care less if you're looking to buy a car or even bother helping u. Wouldn't recommend this dealership to my worst enemy pa read more

I have nothing but great things to say about this dealership! I have purchased three vehicles here and I have loved them all! The Experience Professionals here are super knowledgeable, helpful and friendly. Janel was great through the entire process and I absolutely love my newest addition! read more

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I was told I couldn't test drive the car on the freeway because of insurance purposes. When I told my salesman I was walking away he told me that if I bought it and it had problems I had 7 days and 250 miles to return it as wsll as a 30 day 1,000mile repair warranty. I told him why would I buy the car if it had problems. I told him not being able to test drive 9n thr freeway was a red flag for me. I did walk away. read more

Got completely screwed over. I reported an issue with the AC during the 7 day grace period, but before my scheduled appointment the problem mysteriously disappeared. They told me not to worry, that a note would be put on my account, and I should just bring it back when it breaks again. Well, it broke again and now every associate is telling me it's past the 30 day period and they won't help. Totally unacceptable. I even have receipts of the conversation showing I was told to bring it back, but they still don't care. The only person who showed me any sympathy was Maricel, but there's only so much she can do in her position. Everyone else just gave me the runaround and left me stuck with the problem. One the 30 days are over they do not care about you. Will not recommend. read more

Just bought our 4th car from The Echopark. Outstanding customer service. Friendly and quick read more

EchoPark Automotive - Las Vegas - 2020 Ram1500 - Used Car Dealers Near Me - Henderson, Nevada

Made an appointment to come see a car. Complete bait and switch. They lured us in with a low price and low mile car. The car wasn't available to be seen because someone was allegedly using it while their car was being fixed? We drove across town in 5 pm traffic for our appointment. The girl lied to me and said my husband knew the car wasn't available to be seen. Almost caused a situation with him and I. Save yourself the trouble and just go to Car Max. That day, we went across the street, bought a car cash in less than 2 hours. We were warned about EchoPark, but stubborn or naive me wanted to give them a chance and it appeared to be a good deal. Bad idea and a complete waste of time. read more

Sold My Reserved Truck to Someone Else - Avoid EchoPark Henderson I went to EchoPark Henderson on March 12, 2026, to buy a specific used Ford Ranger. Salesperson Ken was polite and helpful: he explained the fully loaded out-the-door price, shared the Carfax, and let me test drive it. I went home satisfied and that same evening placed a $500 deposit online to reserve it. EchoPark staff told me in-store this deposit would hold the vehicle. Right after paying, I received their confirmation email stating "Congratulations on your purchase". Still on 3/12, I called to confirm the exact cashier's check amount needed (planning to return 3/13 or 3/14 with full payment). No one called back. I followed up first thing 3/13 morning--still nothing. Then at 1:30 PM on 3/13, the Sales Manager texted/called: "Sorry, we accidentally sold your vehicle this morning. Our online system didn't communicate with our in-store system." When I asked why no callback the day before or how this happened, they cited "system issues" with zero explanation or accountability. What a disaster. If your deposit doesn't actually reserve the car and basic follow-up fails, walk away. This location is poorly run--don't waste your time. (They offered to refund my $500, which I'll take, but trust is broken.) read more

Definitely not the worst place to buy a car but very frustrating experience. All started well as it is very easy and painless sell a car here. It's quite the opposite to buy one and/or service. Almost nobody responds to your calls or emails. I still have yet to recieve a bill of sale for a car I bought cash. They offered a couple hundred dollars more than carmax for my initial trade in. I spent it all back with with multiple trips back for service and communication issues. Im used to the carmax experience and ill go there for my next vehicle read more

Awesome experience selling my car at this location. Manny was very knowledgeable and helpful throughout the whole experience and process. They have machines that dispense coffee/cappuccino/lattes and a water machine. They also have a TV available to watch and free wifi as the process to sell your car here takes about 45 min to hour so you'll want these resources to pass the time. I'm glad the Echo Park team made this experience so seamless and I'd recommend this establishment to anyone considering selling or buying a vehicle. read more

Came here to check out vehicles and took about 10 mins for someone to come up and help. The salesman said they were short staffed and that is not a first good impression on customers. He said someone would come and help as soon as possible, so I understood and waited. Another 15 mins go by and nothing. I decided to take my business elsewhere. Maybe this dealership should start hiring more people??? They do have nice cars for good prices. Better than CarMax for sure, but they need to hire more employees and make better a better impression. Also just be aware that if you plan to buy a car here, you MUST use their financing otherwise you're wasting your time. read more

Don't waste your time, just stay away. I would have come back if the customer service was better. I was ready to do the test drive and the sales rep disappeared. He then came back and asked if we were ready to test drive, um that was the point since we were already in the car and he obviously had the keys! The sad thing was I thought I was not going to like the car I was test driving. When I saw it, I changed my mind. If he hadn't disappeared, I would have considered it. read more

Really appreciated chris who was super helpful, HOWEVER, they get 1 star because as we're from the uk, and not nevada residents, they wouldn't sell us a car. they said i needed to have a driving licence from nevada. We live half our year here We live in Henderson, Nevada for and half in the uk. We've had an apartment and bank account here for over 20 years, we are in our 60s and 70s but were pretty much accused of money laundering!!! I am the primary driver here, ive been driving for over 40 years. I'm not able to get an American drivers license because i dont have a social security number, and i dont have one of these because I'm not a resident here. So EchoPark have discriminated against me because i'm not american!!! This is utterly appalling and unacceptable. We've purchased a number of cars over the decades we've lived here part time. NEVER has not having an American drivers license been an issue. We pay taxes here and contribute significantly to the local economy, its disgraceful. We have written also to the CEO of echopark, not that will produce anything positive I'm sure. I will share our experience with friends and family and social media. I would NOT recommend at all oh and it took over three hours for some jobsworth from their finance department to fell us this read more

Came in looking to upgrade to a family vehicle. I was pleasantly greeted by Michael. He helped me find the perfect car!!

Always the best pricing this is my 3rd car I've purchased here !! 10/10 experience everytime if your looking for a non traditional experience Echo park takes the cake read more

Wow! Shane the sales guy was rude!!!! First he was chewing a gum and we couldn't understand him then he gets mad cuz I'm raising my voice cuz I can't hear him. We bought a car here and we can't believe the attitude. Don't shop here if ur looking for good customer service!!! We had a check from our credit union and they said NO. read more

Ken was beyond helpful, very honest, and made our purchase smooth and seamless! We definitely will be recommending EchoPark because of our great experience! read more

This is just my experience and I'm not saying everyone will have the same as I did but Caveat emptor. The sales people were great! The process was horrible! Came in on a rainy day to buy a SUV which was a pretty painless process roughly about a couple of hours out the door. I bought from them because of the 7 day return process no questions asked. Well right after I left and got home I decided to clean the inside window and I see a ton of water inside the bottom of the drivers side windshield. Called Ford they said they would need to remove and reseal the windshield. Great except the warranty just expired. Back to echo to see about repairing this since I just got the car and they should make it right. They said as long as there's no visible water inside the car it passes inspection. But they would look at it after the 7 day return expired and they couldn't guarantee they would fix it. I told them I wanted to return the car and get another car that was $3,000 more than the original car. Came in at 9am and I'm still sitting here at 2pm 5hrs later with no help yet and no car. I'm wondering do they purposely do this to discourage you from returning the car? UPDATE! Just completed the transaction! Woo-hoo took a bout 5.5hrs but it was worth it? Not planning on buying another car from them. read more

Got approved from my bank. Requested a purchase order for a vehicle I loved and was told I needed to speak with their finance dept. Finance dept tried to persuade me to use their finance dept and offer different financing options. I don't recommend this place if you trying to use your own bank. read more