One doesn't think much of calling a glass company unless they have a broken window. And then, what…read morehappens? Do you just make cold call after cold call looking for the right estimate? Do you ask your friends, your dog walker, your pastor, and that guy who smells like cheese at the gym that you usually avoid to get a good price on a broken window? And even then, how do you know you'll get quality service? How do you know they will be quick, efficient, and professional? How do you know that you won't be wishing it was repaired again in the next three months? Working for a real estate company, I have the distinct pleasure of making all those cold calls. And talking to the glass companies. Its not nearly as fun as it sounds. I was introduced to Glassworks Plus as one of the companies that we have done contract work with in the past. The first impression that they made on me was that they were quick to answer the phone, and their receptionist is friendly. In my last call to them, I had two queries -- one for new work, and one to complete work that one of our tenants had previously ordered. I gave them a general description of what I needed, and they gave me several comprehensive scenarios that gave me a ballpark idea of what I would be paying. To be completely sure about what I was paying, they decided they would send someone out for a second opinion, and an even more accurate estimate, all free of charge. On the item that our tenant previously ordered, they were quick to respond that it was done, and just waiting on us to set a time to complete the work. Once a time was set, their crew showed up on time, with the exact items we had ordered. After letting them in, they were quick to their work, working efficiently and without problems -- they had all the replacement windows that we ordered installed within a couple of hours, at best. I've been very pleased with Glassworks Plus work so far -- which is why I'm turning to them first to get quotes on any more glass work that I need done. They are a little on the pricey side, but you are definitely paying for quality. I am glad to recommend Glassworks Plus to anyone who happens to have a stray window that needs to be replaced.

I ordered a glass top for my coffee table here. I did all my questioning and quoting through email,…read moregreat for a desk job person like me! The price wasn't bad at all, and the girl helping me was amazing. It didn't take more than a week to get my glass cut and tinted. I'll be back for another piece for my dining room soon enough!

Amazing selection of specialty colored/textured glass at reasonable prices with attentive,…read moreknowledgeable service. Nestled in the charming heart of German Village. Truly a gem!

Back in Sept. my grandson threw a ball in the house and broke a small pane of glass on the front…read moredoor. I reached out to a glass co. with a photo and was advised to call Franklin Art Glass. I reached out to them with photos and was asked for the address because it is a part of determining pricing. I received an emailed quote from Garrett that was reasonable. They put me on the schedule for November, which was the first available. I said fine. The two guys who came were very nice and the one guy replaced the pane beautifully. It didn't take long and I was amazed at the efficiency. I highly recommend this company.

Quick service. Had to wait a bit for the window to be made. They replaced the window in our home to…read morematch a 90s era cream. Everything is black nowadays or maybe white. Cream is hard to find. Thanks for the service! I will recommend to a friend.

Great team from the techs to office staff. I shattered a full sliding door window while weed…read morewhacking and all of the other companies wanted to sell me a whole new set up for thousands of dollars. The Glassman of Columbus was timely with quoting and installation. They were accurate with their work at what I felt was a reasonable price.

The windows aren't in yet, but so far it has been a five star experience all around. I worked with…read moreseveral other companies for estimates and HEGG surpassed them all in price, ease of doing business, and responsiveness. They are genuinely nice people as well. I am assuming they will stick the landing with the actual install too. They carry several top window brands and offer vinyl, fiberglass, and wood installations.

In a world where customer service and reliability has become awful, HEGG Windows shined. We had a…read morevery good experience. One of the owners came out to give us a quote and the customer service held throughout completion of removing 25+ windows and installing 20+ new ones. They weren't the cheapest option, but they were 30% less than the Pella quote. In the end, we were incredibly happy with HEGG and have recommended them to our friends who are looking for new windows.

Great local company! Krista was responsive to my needs, worked with my insurance company even…read morethough my glass door was irreparable, and earned my business to fix my windows with broken seals in the process. They worked with my schedule and showed up on time. Sam was a great technician and a great conversationalist, too!

Very fast and professional service. Placed an order for material and they made it while I waited…read more Very affordable prices.

If I could give them less than 1 star, I would. After my experience years ago at Vegerranian…read more(https://www.yelp.com/biz/vegiterranean-akron?hrid=Gy60gk0LRUzzCwFAYUeR3w), I thought I couldn't find anywhere to offer me a worse customer experience, but Dave at Iron Gate may as well have just said, "hold my beer, I can do worse than that." TLDR first: Dave, the sales rep, mis-measured my entry way and ordered a standard sized door. When the standard-sized security door came in four weeks later, the installer came to put it on and it didn't fit. He said they would either have to order a custom door, or shave 1/4" off of each side of our door jam. When I confronted Dave about how he mis-measured, he offered some claim that the door had a shim that kept him from being able to measure it right (even though that didn't affect the company who ended up getting it right). I was called a liar to my face and told that I should just take my business elsewhere. So I did. Now for the long-winded version. The lock on our old security door broke, and nobody makes pieces for that old lock anymore, so we started researching companies to replace it. Neighbors had warned us about Irongate, but the only other company to give us a quote at the time came back with a quote $1000 more than the one we got from Iron Gate, and we just couldn't pass up that price difference. It was going to be the exact same door from the same manufacturer. So we had Dave come out back in late August or early September and measure the entryway; he seemed nice enough at the time, very personable, like he knew what he was talking about. He said it was a standard sized opening, something that surprised me since our house is 120 years old and pretty much nothing on it is standard sized, But hey, he's supposed to be the professional and I watched him use the tape measure, so he should get this right. Since it was standard sized, it would only take four weeks to get the door in, and there wouldn't be an extra $250 charge for a custom door. Fast forward to install day (October 3) and I unexpectedly had to travel for work, but my father came up to be there so we wouldn't have to delay any longer. I got a call from my dad telling me the installer says the door was incorrectly measured, and that we have two options. Either they send it back and order a custom door that will take another five to six weeks to get in and cost an extra $250, or they can cut 1/4" off of each side of the door jam. I went back and forth on the idea for a few minutes before deciding to go with the custom door, although I was told I'd have to call in to officially order it since I'd have to cover the extra $250 charge. I called to Iron Gate later that day to find out what was going on with the door measurements and find out how they had gotten it wrong in the first place. Dave tried telling me that it was normal and that, "we work on these older homes in the area all of the time, and we just cut a little bit off of the door jam, it's no big deal." Maybe it is, maybe it isn't, but if you're going to be doing alterations and cutting my home, I feel like I should have been informed of that. What I had originally been told about the job they would do is they would remove my old door and install a new one. No actual alterations were ever mentioned. So I told them I would have to think about the decision for a few days and get back to them. About a week later I decided to go into Iron Gate's office myself and talk to them in person. I expressed my frustrations to Dave that it was now going to take another 5-6 weeks before we even had our door, at which point he cut me off and said it would be eight(!) weeks to get the custom door in. I called him out and asked why he had just told me five-six weeks the week before, and he just made a noncommittal comment about Iron Gate being at the mercy of the manufacturer for timelines. This same manufacturer makes the doors for the company who did our install for us, and had a custom door to us in four weeks flat from our original order date, but that's another review in and of itself... Admittedly, I got a little heated and asked what Dave and Iron Gate was going to do to make this right for us, since it was their original measurements that were messed up in the first place. Dave said, "Nothing. This is the price, take it or leave it." I expressed my frustrations again, and told him I wished I had taken my neighbors' advice when they told me to avoid using Iron Gate because of their bad experiences. He asked why I didn't do that, and I said, "Because you were $1000 cheaper than they were." When I told him I got other quotes after we had hired them, that were similar in price, he called me a liar and said they were the only ones who did this type of work. I canceled my order and demanded all of my money back (which I got). Argh, character limit reached, but long story short don't ever do business with these people!

Garrth, Great experience, replaced all the…read morewindows on our house including custom security bars and three security doors. All work and product was of a high standard and conducted in a very professional manner. I will use them again.

I have searched many sites for a blind repair company. Blind Factory has been very understanding…read moreand accommodating. I am very grateful for the expertise and impressed with the women at the front desk and service.

The staff are Awesome; when I entered the store, mostly five of them came to help me out and to…read moreinvestigate how to fix my blinds in the cheapest way with the best quality. I had one big Blind that broken and never stay up. Another two small blinds had 6 broken slits with no tilt for one of them. They fixed them very well the same day and all of them work great now. I did not order new Blinds, but if I need to, Blind Factory definitely will be my first choice!

Great service fast friendly. Very clean . Can do custom work also. All the staff are welcoming.read more

These guys are awesome! I got a same-day window repair done at a very reasonable price. Everyone at…read moreBailey's was great to work with!