Big Waste of Time. My first time to a pick and pulll yard and I was really let down by this place…read more I got off work early to get there before they closed and even called ahead of time to confirm they had the vehicle I needed. They said they did. I show up, talked to the front desk and waited to talk to a rep. The old man I talked to had leather wrinkled skin with not one bit of enthusiasm or empathy for me explaining it was my first time. I saw him being short to the customer in front of me. Someone needs to get this grumpy guy out from behind the desk. Anyways, he tells me they don't have my Lexus Rx but apparently the part I needed was compatible on a Highlander. So he points me in the direction at the end of the lot to find the vehicle by myself. I knew better than to try my luck asking for someone to walk me out. I go, I look, I can't find the white Toyota he showed me a picture proving they had. I find another Highlander but it's not the same year, neither has the same part on it. I call the front desk to get a better understanding instead of walking back with all my tools to do so... they answer and put me on a 12 minute hold before I hung up the phone. I stand puzzled and soon find a lot forklift driver to help me out. Surprisingly he was very patient and helpful with my questions. That was a relief. He tells me the car I'm looking for isn't in the lot because it's new and needed to be staged. He tells me ten minutes but i waited in the location with the other highlanders thinking he would bring the new one to me in ten minutes. Well it took me 25 minutes to find him bring it in to the front of the lot. Again the caliper on the Toyota did not match the one on my Lexus and I wasn't going to risk paying for a part that is said to be compatible. What should have been a successful 1.5 hr trip turning into 3.5 hour let down. I don't like leaving reviews but because I've already wasted so much time what more is a deserving review of this place. Fix your front office! I will say this review probably won't matter because they do well from an operation standpoint by having a large lot and wide selection however I'm still going to be bitter, leave this review and try my luck with other places.

The man on the phone was extremely cold, rude, and unhelpful. I was calling to ask if there was any…read moreinfo on the percentage of tint on a window and the response was "what you see is what you get." I responded with "okay" and was going to ask if I could put a part on hold to come pick it up or if it was a first-come-first-serve basis and I was hung up on before my sentence was over. You just lost business because I was going to buy an un-tinted one and just tint it myself. Will not be shopping again with this company.

I had a bunch of service work done on my Class C motorhome, which is on a Ford E350 chassis…read more Originally there were a few communication glitches. I used the online appointment scheduler only to find out they "never really look at that". But aside from that I found them to be skillful and friendly. They gave me an estimate for quite a bit of work and they came in very close to that amount. The MH is running great. I will use them in the future fo sure.

This company, and the people who work here, are AMAZING ! I can not express this enough. I have…read morebeen going here for several years now and they always provide great service for a good price, but they always find a way to go above and beyond. Here are my two standout experiences... A while back my car said it was overheating. I stopped by a Grease Monkey and they said I needed a new part that they would have to order and gave me a deadline. I was very suspicious of this . I then went to Burien Truck Repair and they told me they would look and charge me a diagnostic fee. In the end, they didn't need a new part, it just needed to be cleaned. They did that, lumped the diagnostic fee into the repair since they actually did it and saved me $200-300. They also gave me a ride to work while I waited! Next! Biggie! Things have been rough and my plate was stacked. I was pulling into the dentist last week and I suddenly heard the most horrendous noise. I was expecting to see a pipe dragging. Very flustered, I went in and the hygienist said she heard it too. I called BTR and Christy had me hold my phone out and drive back and forth a bit. She said that sounded terrible and, while they were about to close, rush over. I pulled in, getting many WTF looks. Christy ran over with another guy saying she heard it from the back. They immediately looked at it and said it wasn't safe to drive home and said they'd be on it first thing...and AGAIN gave me a ride! I got a call around 9 and...it was a rock. I drove over a rock and it wedged itself up behind my tire. The charge? $0! Wholly moly! So basically they are the best, not just in customer service and car repair, but hi just all around standout people. I can not express this enough. I would, and do, recommend them to everyone for everything. A million thanks to the whole Burien Truck Repair team!

This is my third time hiring Michael for automotive maintenance and it won't be the last…read more Excellent work as always, reasonable pricing, and informative as to the cause / remedy for my seized oil filter housing. I truly thought that thing was never coming off! Thank you Michael

My experience with this business was extremely disappointing. I felt uncomfortable during my…read moreinteractions with the owner because conversations frequently crossed professional boundaries and became inappropriate for a customer-business relationship. Communication was inconsistent, timelines were not met, and I was left with concerns about the quality of the work performed on my vehicle. When I attempted to address my concerns, I did not feel that they were taken seriously, and the interactions became unprofessional. I would encourage anyone considering this business to obtain written estimates, document all communications, and carefully evaluate whether the level of professionalism meets their expectations. He is a weirdo!

Super helpful! Was able to get help after an hour of calling of them! Had to get my car jumped…read more They did a thorough inspection beforehand and even offered recommendations for something that needed to be replaced. $119 pre tax for jump start.

Beware of this company's lackluster service and taking advantage of customers. Terrible service…read moreallowing a car that was not road ready to drive off, their fix? Turn off the AC... who cares it's a thirty year old car running on two cylinders! That will be $150.

So very happy to have found this place!! A real Gem here in Federal Way. Excellent customer…read moreservice. Straight up work & prices. Wonderful people, very helpful. I couldn't begin to tell you how great this place is ...

My husband called and set up an appointment for my 2016 Challenger to have a part replaced. We…read morearrived only to find out that the part had not been ordered and it would take at least 2 days to even get the part. Apparently, we needed to pay for the part before he could even order it, something that was NOT explained when the appointment was set up. They will call when the part comes in and then we will need to make another appointment. So could be another 1-2 weeks. Poor communication on the part of Performance Prep

Great customer service and they got my AC repaired quick. He even let me know something unrelated…read morewas leaking that he noticed while under the hood.

Best of the best, whether its alex or maria or any of the other guys! Honest, no turn arounds, lets…read moreyiu know ur options before doing anything, best service

I purchased a motor from these folks. Turned out they sold me an incorrect motor for my needs. All…read morethey were willing to do is give me a song and dance, blaming me. Rather than do the right thing and take the motor back. They chose to be shaddy and tell me to pound sound. Beware of these folks and steer clear.

OH LORD, did they save my bacon, again! I had the fear that maybe I had a major engine issue - you…read moreknow, thousands of dollars - with my 2011 BMW e92. After a quick diagnosis, I evidently needed to buy rat traps! A quick and inexpensive fix to my wiring from rodent chewing, causing the engine control module to shut down three times, they left me driving home the very next day. These guys are QUICK; efficient; knowledgeable; personable; compassionate; all around great people. If you need an honest - reasonably priced mechanic, EUROPEAN AUTO CLINIC is the place to go. They saved me probably a thousand on my first repair, and went in to check on an earlier repair from another shop. Hell, they now are getting their own ringtone. No hassle, no pressure quote for future services - they are making it easier for me to take good care of my beloved car. Thanks Guys! You did me a real solid!

Unresponsive. I have tried for four weeks strait get a…read moreresponse from Dave. I left voicemails the past three weeks (the first week, his mailbox was full so I couldn't even leave a message) with no return call. Dave is too busy I suggest you seek other mobile mechanics.

Absolute loser. First he tells me he's booked out a month, which I was ok with. So I ask him to…read morepencil me in on the next available Monday or Tuesday, as those are my days off. He writes me back two days later to say he works on fleet vehicles those days. Yeah whatever, he's full of himself! DO NOT use this chump.