Amazing Find!! Super Honest. Extremely Professional. Extraordinarily Speedy. Best Prices…read more If needed, I will be back.

Derek and his team were able to see my car for a steering issue immediately. Did not try to upsell…read moreor overcharge in anyway. Was transparent and upfront with pricing, diagnostic, and flexible in drop off/pick up time.

These guy's were so nice and honest. They took their time…read moreexplaining what was going on with my little SUV. I highly recommend them.

I suspect they may not be the cheapest shop around however I feel that they are a very good value…read more They are easy to deal with and I believe them to be very honest, knowledgeable, and experienced. It is the only transmission shop that I would feel comfortable taking my Volkswagen Eurovan to. I have had a number of mechanics endorse their work.

Bad customer service . Stay very very far away . Customer is always wrong philosophy. Save your…read moremoney and take your vehicle to another shop.

The repair was done efficiently and the staff was friendly. My car is running smoothly now. The…read moreonly minor issue was that I had to wait a bit longer than expected for the service to start.

Alternator went on my car. I needed someplace close so as not to have to have my car towed too far…read more I called Dr. Don's and asked if it would be ok to have my car towed there. guy I spoke with was very nice and welcomed me to bring my car as well as listening to me as I described the issue with my car. This carried over when I arrived there. The guys were pleasant and told me they'd look my car over and get back to me in a couple hours with a diagnosis. When it was confirmed that it was definitely my alternator that needed replacing, I was quoted and told the job would take a day to get to. About 2 pm the following day it was ready for pick up. About $1100 later I was up and running again. This is also the approximate rate for a replacement, so I felt the price was fair enough with labor etc., and again I needed a mechanic that was close. There was the usual slight upsell on other services, but they weren't pushy about it which I always appreciate.

We had an emergency. Someone at our company put regular gas into our diesel Sprinter delivery van…read more This rig is our workhorse and we needed it running. First we went to Mercedes of Seattle and they said $30K for a whole new fuel system. Then we tried other independent mechanic shops and nobody wanted anything to do with it. Finally I called Don at his shop in Ballard. He said "We can fix it...bring it in". I had it towed directly there in the morning. By 4pm on the same day he called and said the van was fixed and running again. And now, a year later, it continues to run great with zero problems. The price was fair and the service was excellent. I highly recommend Doctor Don's.

I took our vintage 2000 Honda Civic DX to Matt for an oil change and full inspection. Per their…read moreprocedures, the professional technicians reviewed all aspects of steering, belts, hoses, electrical, brakes, etc. and corrected a few minor issues. In addition, a special item was that they noticed cloudiness in the lenses for the front headlights. The team polished these and restored the beams to full luminosity. Great job, Matt ! PS: Front desk personnel are also very helpful with scheduling, etc. Give your business to Matt ! mark o. Seattle 02.20.2023

Believe the hype. Both locations are staffed with lovely folks who take their time with you, are…read morefriendly and knowledgeable. Whether it's a simple oil change or larger job - I trust these folks to take care of my vehicles. Their rates are on par with every other ASC certified shop, their calendar stays full for a reason. We are big fans of Matt's in our house.

Highly recommend Loyal!!! I scheduled an appointment over the phone, and they started working on my…read morecar as soon as I got there. Never have I ever had somebody fix a car problem for me so fast!! I was shocked! Jesse is the best, hands down.

My husband & I have been going to Loyal for many many years and I never have that sense of dread of…read morewhat shenanigans are they going to try and pull over on me when I bring one of our cars in. Reasonable, trustworthy, and they will make time for example to do a diagnostic on say the dreaded 'check engine light' so that you can determine if urgent or not. Love that I can walk to/from their shop as well but they are also on a bus line.

Superior Auto is just that, superior. Kyle is super clear, professional, and up front about the…read morework, options, and costs. He listens carefully and is super respectful. Solid.

SUPERIOR Ato IS superior. They are simply the best. I have been going there for my auto needs for…read moreyears and Im always happy with their insights and services. I HIGHLY reccomend them if You are looking for auto repair BILL ESSICK

Tony is the absolute best! Outstanding. I highly recommend this place. Perfect experience.read more

Called them up after seeing great reviews here on yelp, I wanted a section opinion after was…read moreadvised a water pump repair would set me back 2200. I had to wait a week or so to bring my car in. Tony said it would take two days and that was fine with me. He got it done for less than half of what the other garage quoted and my Mitsubishi is running great again! I am grateful I found this auto repair shop and will go back if need be. It was worth the wait honest transparent and trustworthy

I was stopped waiting to merge when another car came up on my left and scraped my left side and…read moretook off my side view mirror. Insurance companies were terrible, wanting to declare the car 'totaled', and giving me a small check to buy another car. I started looking for someone to just put the mirror back on. Got crazy estimates of $2,500 to $6,000. Finally went to Bernie's where Sam said we can do it for $850 plus tax. They did it in two days and it was a quality job. Looks brand new. Sam was great to work with, Martin

After taking my vehicle here for 6 years, it's unfortunately time for me to change shops. I'm still…read morehappy with almost all of the mechanical work that is done in this garage. I'd give 4.5 stars for the actual service here. However, a couple years back they hired another service advisor (desk guy) who is a bit of a problem. He's nice, but in the used car salesman kind of way. He will pressure you to get work done, whereas the original desk guy (he still works there as far as I know) just says "here's what we think, tell me what you want to do" and then will have a straightforward conversation with you if you have questions or want to brainstorm ideas. If you're good with boundaries you might be ok with the new guy, but I'm usually pretty good about saying "no", and I still ended up with some stuff that I didn't really want/could have done myself. The other issue, which is harder to get around, is that the new guy just doesn't listen. You can explain your problem to him, but he may or may not talk over you or pay attention to what you're saying. You need to be very forceful, to the point of feeling even a little rude (which I hate doing to anyone in a customer service role) to get your point across. It's almost like he takes personal offense if you have a different observation than he does. This is an issue because the mechanics can only fix something if they know what the problem is, and customer history is an important part of that. I was really hoping that the service advisor was just having an off day the first time this happened, because I like Bernie's, but unfortunately it has persisted. For context, I am a woman: I don't want to assume this is part of the problem, but I'm open to the possibility that it is -- basically, this is my caveat that your mileage may vary.

I've taken my car to High Road a couple times now for light jobs - you know. Those annoying little…read morethings that you don't want to take to the same place that you go when you need a big job done. In my case the first visit my license plate screws were rusted on so I couldn't get them off to put on new plates. I took it down to High Road and it was taken care of in about an hour. They called me when it was ready, and I came right back over. My second visit again, that light (no pun intended) but annoying job - was literally a light job - changing out brake lights. Yeah I tried to do it myself and it was just frustrating getting the panel off. The technician did them both for me in like 20 minutes. Each of my visits it cost me a little over $35. Steep? Maybe a bit, but I've all but reached that point where these annoying little jobs are worth me paying a few dollars to get done in a few minutes. Especially when the technicians have the tools, the know-how and a garage. Yeah, doing any kind of car work when it's cold and or rainy outside is not fun. Each of my visits, the front staff were very pleasant, and I hear the same when they interact with others via phone or walk ins. It's also very convenient here which is also a plus, right on Leary ave., not hard to miss. The couple snags about High Road is parking is a bit tricky. The parking is usually taken up by other customer cars or nearby patrons of the breweries or other businesses so it's a tricky on a busy day. Also they're closed on weekends. That's a drag because I work all day on Weekdays so it's also tricky getting here at a time that works for me. It's a big letdown. Other than that, I've liked the service I've gotten here and will continue to come back.

These guys are just after your wallet,either that or they are completely clueless.Instead of going…read moreto the problem they will work from back to front of the issues,my experience at least with sensers. When an exhaust senser goes off it doesn't matter if its pre catalytic or post catalytic converter the 1st thing to pull is the oxygen senser in the air intake.If grime is on the senser give it a shot of wd40 or blaster to bring back to shiny,dry off reinstall.In the event this does not end the check engine light then you can start with the 2 sensers in the exhaust down pipe,best to replace both at the same time.End of story.You can buy 4 aftermarket sensers guaranteed to be as good as factory for what they wil l charge you.