I've been going to Clarus since I moved to Olympia12 years ago. The care was decent at first (I had…read morea history of a retina condition, so they would schedule me with an ophthalmologist for my routine exams) but in recent years I noticed they make no attempt whatsoever at continuity of care, they just schedule you with a random provider. Two visits ago, they had the radio playing in the waiting room. Reception was terrible, mostly static, and I asked the receptionist to turn it off or re-tune it. She told me she "wasn't allowed" to touch the radio. So I mentioned it to the tech when she called me back. She looked at me like I was nuts, offering helpfully, "I just tune that out". Last visit, the optometrist was using a scribe, and she dictated a term to him that was unfamiliar to me. I interrupted her to ask her what it meant, and she acted annoyed and told me to " save (my) questions for later". Of course, later never came. Last week, I called and was offered an appointment over 2 months out. The only time available was 7:45 am. I appreciate they are open extended hours to accommodate more patients, but I decided to get a referral from McKenzie at Capital Eye (by the Fred Meyer in Lacey). She recommended an optometrist only group in Tumwater. I saw them this morning and the experience was 180 degrees--nice office, up to date equipment, good bedside manner etc. The only reason I give Clarus 2 stars is they do have ophthalmologists. So if you do need cataract or retina surgery or something like that, it might be a place to consider. And oh yeah, they do have nice frames and the gal who helped me pick out my last pair listened carefully to what I wanted and helped me pick out a better pair than I would have chosen for myself.

Absolutely the WORST retail service I've had in years! The…read moreVA paid for my retina scan at Clarus. The VA paid for my eye exam at Clarus. The VA was going to pay for new glasses for me presumedly at Clarus. But Frank at Clarus knows all about how it's really supposed to work with the VA and completely disregarded copies of the VA authorizations I shared with him. Again, Frank knows how it works and what the VA gave me is wrong (if he even read it which I doubt). Frank even has a piece of paper handout created there at Clarus he gave me again stating He was right and the documentation I had from the VA was wrong. Veterans under VA care are entitled to two pairs of glasses every couple of years. Maybe those are the Veterans Frank's piece of paper directions apply to. I'm a Veteran that has a disability from an eye infection I had in Vietnam some 50 years ago. Maybe, just maybe, I'm different than the Veterans Sir Frank's piece of paper might apply to. I will never, EVER again try to deal with the Clarus Eye Center.

I made the mistake of buying my first two pairs of glasses ever with them. I have a special…read moreprescription with prisms. They didn't even measure my optical center to make sure the prisms were in the right spots. They also don't have any clue how to adjust glasses and mine have been mangled by them several times now. They even chipped my lenses while adjusting them and didn't mention it. Today I went to pick up a replacement pair because they had the prism in the wrong locations and I asked the (new) employee for my glasses he tried to give me someone else's.... Then I asked the value of my optical height since it had just been updated. He told me he couldn't tell me as it would "break HIPAA" and that he would have to call his manager....I had him call and suddenly he could tell me me own prescription details. Absolute idiot. Don't buy glasses here, I have to take all mine over to Capital Eyes next door to be fixed/actually adjusted.

I am very pleased with my service here. I would have given 5 stars, but had to reschedule because…read moredoctor was sick. And that happens to the best of us. But my glasses were ready in 8 days, then a week later I get a check up phone call from them in case I had any problems or questions. Highly recommend

I brought my client here for an emergency eye appointment and ended up sitting and waiting almost…read morethree hours. I've never had a wait this long at even a regular doctor. Their systems kept going down and we only ended up seeing the doctor for 5 minutes. Would not recommend going here!

Had blur vision driving home and no sunglasses. they need to give every patient who has eye…read moredilation the plastic glasses or send a reminder to bring sun glasses! to busy and disorganized

I recently moved to the area about a month ago, and having this Costco Wholesale just two blocks…read moreaway has been incredibly convenient--I absolutely love it. This location has a gas station, which is always a huge plus, although like most Costco locations, it tends to be busy. The parking lot fills up quickly, so I usually save myself the stress and park near the back. Shopping inside can get a bit overwhelming at times, especially when it's crowded and people tend to stop in the middle of aisles to browse or chat. Regardless, I would say that most shoppers are polite, and the overall atmosphere is still pleasant. I appreciate the variety of items available--there are some staples I can always count on, while others seem to rotate or be limited. Buying in bulk at reasonable prices is definitely a win. One thing I found funny is that the layout here feels like a flip-flopped version of the Costco I used to visit on Exposition in California. It's organized similarly enough that I've been able to find what I need pretty quickly after just a few visits. My only small disappointment is that they don't carry the caramel flavor of the Premier Protein shakes I love--but that's a minor gripe in the grand scheme of things. Customer service has been great overall though. Whether it's regular checkout or self-checkout, employees are friendly and helpful. Sometimes they even pre-scan items in your cart to speed things up, so by the time you get to checkout, you can leave all your items in your cart, scan your membership card, and just pay for all the items that were pre-scanned without having to place them on the conveyer. Easy peasy lemon squeezy. We also had questions about using our Costco rewards, and the staff at the membership counter were super helpful in walking us through the process. The food court is another bonus--we ordered a whole pizza once, and I love how easy it is to use the kiosks. They call out order numbers instead of making people line up, which honestly works so much better given how crowded the food court area usually gets at every Costco. Overall, it's been a really positive shopping experience, and I will definitely be a frequent regular here.

Costco Misled Customers by Recommending a Horrible HVAC Contractor…read more We chose Brennan specifically because they were promoted and recommended through Costco, and we trusted that Costco would properly vet the companies associated with its brand. That trust was clearly misplaced. Our family spent nearly $30,000 on an HVAC and air conditioning system installed by Brennan, only to receive shockingly poor workmanship. The installation was done with hoses and wiring cutting directly through the home with little apparent regard for proper engineering design, aesthetics, or long-term functionality. The overall quality of the installation was far below what anyone should expect for a project at this price point. Even worse, the system failed after just 3 years and 9 days -- only nine days outside the warranty period. When we contacted Brennan, they sent a service technician who recommended using a sealant solution that would essentially reduce the lifespan of the unit instead of properly repairing the system. The response felt careless, dismissive, and entirely focused on avoiding responsibility rather than helping the customer. What is especially disappointing is Costco's role in all of this. Brennan's poor reputation and long-standing customer complaints are not difficult to find. Their track record speaks for itself. Despite this, Costco continues to recommend them as a trusted provider under the Costco name. After bringing these concerns to Costco directly -- including the premature system failure, the poor installation quality, and Brennan's inadequate response -- Costco declined to take meaningful action. That response was incredibly disappointing given Costco's reputation for customer service and consumer advocacy. Costco's recommendation gave our family confidence to move forward with Brennan, and we now feel that confidence was misplaced. Companies endorsed by Costco should meet a significantly higher standard of workmanship, integrity, and customer support than what we experienced here. We strongly encourage other homeowners to thoroughly research HVAC contractors independently and not rely solely on Costco's recommendations or partnerships when making major home investment decisions.

I made an appointment for my daughter and we came back a week later. We checked in and looked at…read moreglasses for a bit, and waited. I made note of a few people who checked in after us, and we waited more. They started taking the people who had come in 30 mins after us. I asked how long and was told we were next. They took back two more customers who had checked in after us. When we left I was told they have a provider who works remote? I'm not sure why you would schedule that for a child. Hour+20 waisted and I gave up. Side note it's smells like poop, probably why we didn't wait longer.

Negative stars! AT the lacey location in WA they don't care and my prescription is wrong!! Awful…read morecustomer service! Terrible customer person contact. Absolutely atrocious! My glasses are very wrong!​

Came here and they gave me a prescription that was totally wrong. Had to pay another $50 to have my…read moreglasses changed back to my old prescription. The guy who administered the test was beyond hung over, I understand why he got the prescription wrong. They also said my daughter didn't need glasses, she just had astigmatism. She does need glasses, her teacher and another optometrist verified.

Smooth check-in process with friendly staff. The provider I saw was Aron Piranio. He was a great…read moreguy to work with and was helpful with answering any questions I had.

SO glad they moved the office! The staff are always helpful…read moreand friendly. The store is comfortable and there is plenty of parking. I'm SO happy they moved - their last location had no parking and was cramped. I'm not surprised that they've won so many "Best Of..." awards -- I experienced all that and more. Would definitely suggest you schedule your next eye appointment with Eye Love Olympia! https://seeeyelove.com/about/

I can't speak to how the doctors are as I went in just for new glasses. The staff were helpful but…read moreI had to return the first pair because after going in 3 times for adjustments they finally said the frame couldn't hold the lenses correctly. I got a second pair but the prescription isn't quite right and the area for clear reading is tiny. I finally bought a cheap pair online that I use for reading and sometimes use the eye love pair for driving or when I won't be doing close work. they tried but I got tired of going in and never quite getting it right.

Amazing customer service The Dr is great and very…read moreinformative, answered all my questions I will definitely refer anyone here!

Unexpected charges to bill that didn't make sense. The real problem is i cant see well out of my…read moreglasses. I can see better out of my old pair that are scratched and taped together. Is this a place to get glasses?