I absolutely LOVED my experience here. As soon as I walked in I said "whoa this place is nice!!" I…read moregot a few chuckles and was promptly greeted by the staff. My appointment was to pick out frames as I had received a prescription earlier this year from a different eye care company. I have NEVER had an experience like this. Deliah sat me down, asked what I liked -shape, colors, etc - asked if I had any photos and started getting to work. She chose frames that would compliment my bone structure, colors that compliment my eye color, skin color and hair color. The first pair she brought out I thought "oh these are the ONES" then she brought out another and another and I loved every single one of them! I ended up buying two pairs. One for the spring/summer and one for the fall/winter. I regret nothing! I had been going to an eye care place in tacoma for the past 19 years and never had an experience like this. I only remember ever picking out 2 frames in the entire 19 years of going there that I loved. Every other time I was just picking the "best" out of what they had. That's why I ultimately started shopping around elsewhere bc I wanted to LOVE my glasses, not just settle for a pair and count down the days until I could get a new pair. I found Rouse eye care by searching on VSP's website for an in network provider. I am so happy that I found them!

It was terrible! I wrote a lengthy review after I went in…read more2024-25, and I don't see it here. I won't relive it all, but I'd advise you to stay clear! You'll read other reviews about the eye mite meds: I got pitched on that also, and he told me a friend was involved in it. The no insurance med was $800. (Drugstore solution is $17 IF you have them! ) *The overall pricing on contacts, and services were exaggerated, *The doc sat down and his assistant did the exam except when he looked to confirm mites. *The contacts were wrong prescription and 2nd ones were worse. They wouldn't refund. *There were other issues.

Came here and they gave me a prescription that was totally wrong. Had to pay another $50 to have my…read moreglasses changed back to my old prescription. The guy who administered the test was beyond hung over, I understand why he got the prescription wrong. They also said my daughter didn't need glasses, she just had astigmatism. She does need glasses, her teacher and another optometrist verified.

Smooth check-in process with friendly staff. The provider I saw was Aron Piranio. He was a great…read moreguy to work with and was helpful with answering any questions I had.

I've been coming here for a few years now and they're so wonderful all the time. The doctors are…read morekind and knowledgeable and they really listen. Recently I purchased glasses through them and I love them so much! They took the time to find frames that work for my face shape and where the bridge should be. If you're looking for an eye doctor, this is the best!

My initial experience was good. I had a prescription from another OD and needed new progressive…read moretrifocals. I thought it was odd that I needed an appointment just to look at frames and and for someone in the "Optical" department to measure me for new lenses. I needed another appointment to pick up the new ones but did not see well with them and returned them. Someone there (I don't recall who) suggested I come back to have my vision re-checked by Ben Wong. I made another appointment and Dr. Wong issued a different prescription for new lenses. The same person in "Optical" handled the new order and I was not charged for the second go round. I made yet another appointment to pick them up. They seemed okay there in the store. But I could not use them using a computer or just reading. I tried desperately to adjust to them for two weeks, then simply gave up out of frustration. Long story short - the PD (pupillary distance) had been measured incorrectly and I experienced headaches, eye strain, and neck aches during those two weeks. I had not been give a detailed billing statement and asked for one a couple of weeks later. After reviewing the charges, I saw that I had been give bifocals - not the trifocals I had ordered! In addition, the person who assisted me in "Optical" apparently needs professional training. My confidence and trust in their business is completely destroyed. I emailed them three days ago with my complaints and asked for a refund. They thanked me for my concerns and said they would get back to me "when [they] we have more information." I am waiting.

Messy. No overatures of sanitation on the machines. No gloves, no washing of hands. Untidy mish…read moremash of furniture and decor. Technician was not adept at walking my gradeschooler through the tests. Doctor did not introduce himself and left halfway through the appointment to do a fitting on another patient. Technicians and front desk lady came in several times to interrupt about other patients. Would not recommend.

I have been going to Dr. Grimes for years for my eye exams and glasses. I'm very happy with their…read moreservices. They are great people.

I have a pretty complicated Rx: very myopic with astigmatism and a little bit of prism. Olympia…read morevision did this very well. The first pair of lenses weren't quite right after I tested them out and they had the lab redo them and they were perfect. This was back in 2018/9. I recently had another optical clinic attempt this and they failed after a couple of redo's, and still didn't get it right (I had moved an hour north which is why I switched clinics). I'm going back to Olympia Vision

I had an exam today with Dr. Clark. The staff was all very friendly, the doctor was very personable…read moreand took the time to listen to my concerns and explain everything to me. The optician that I worked with (Sam) helped me pick a very fun frame. Overall I was very impressed.

Amazing customer service The Dr is great and very…read moreinformative, answered all my questions I will definitely refer anyone here!

Unexpected charges to bill that didn't make sense. The real problem is i cant see well out of my…read moreglasses. I can see better out of my old pair that are scratched and taped together. Is this a place to get glasses?

SO glad they moved the office! The staff are always helpful…read moreand friendly. The store is comfortable and there is plenty of parking. I'm SO happy they moved - their last location had no parking and was cramped. I'm not surprised that they've won so many "Best Of..." awards -- I experienced all that and more. Would definitely suggest you schedule your next eye appointment with Eye Love Olympia! https://seeeyelove.com/about/

I can't speak to how the doctors are as I went in just for new glasses. The staff were helpful but…read moreI had to return the first pair because after going in 3 times for adjustments they finally said the frame couldn't hold the lenses correctly. I got a second pair but the prescription isn't quite right and the area for clear reading is tiny. I finally bought a cheap pair online that I use for reading and sometimes use the eye love pair for driving or when I won't be doing close work. they tried but I got tired of going in and never quite getting it right.

I've been going to Clarus since I moved to Olympia12 years ago. The care was decent at first (I had…read morea history of a retina condition, so they would schedule me with an ophthalmologist for my routine exams) but in recent years I noticed they make no attempt whatsoever at continuity of care, they just schedule you with a random provider. Two visits ago, they had the radio playing in the waiting room. Reception was terrible, mostly static, and I asked the receptionist to turn it off or re-tune it. She told me she "wasn't allowed" to touch the radio. So I mentioned it to the tech when she called me back. She looked at me like I was nuts, offering helpfully, "I just tune that out". Last visit, the optometrist was using a scribe, and she dictated a term to him that was unfamiliar to me. I interrupted her to ask her what it meant, and she acted annoyed and told me to " save (my) questions for later". Of course, later never came. Last week, I called and was offered an appointment over 2 months out. The only time available was 7:45 am. I appreciate they are open extended hours to accommodate more patients, but I decided to get a referral from McKenzie at Capital Eye (by the Fred Meyer in Lacey). She recommended an optometrist only group in Tumwater. I saw them this morning and the experience was 180 degrees--nice office, up to date equipment, good bedside manner etc. The only reason I give Clarus 2 stars is they do have ophthalmologists. So if you do need cataract or retina surgery or something like that, it might be a place to consider. And oh yeah, they do have nice frames and the gal who helped me pick out my last pair listened carefully to what I wanted and helped me pick out a better pair than I would have chosen for myself.

Absolutely the WORST retail service I've had in years! The…read moreVA paid for my retina scan at Clarus. The VA paid for my eye exam at Clarus. The VA was going to pay for new glasses for me presumedly at Clarus. But Frank at Clarus knows all about how it's really supposed to work with the VA and completely disregarded copies of the VA authorizations I shared with him. Again, Frank knows how it works and what the VA gave me is wrong (if he even read it which I doubt). Frank even has a piece of paper handout created there at Clarus he gave me again stating He was right and the documentation I had from the VA was wrong. Veterans under VA care are entitled to two pairs of glasses every couple of years. Maybe those are the Veterans Frank's piece of paper directions apply to. I'm a Veteran that has a disability from an eye infection I had in Vietnam some 50 years ago. Maybe, just maybe, I'm different than the Veterans Sir Frank's piece of paper might apply to. I will never, EVER again try to deal with the Clarus Eye Center.