Updating my review in honor of Women's history month. Let me start by saying this- this review will…read moreprobably sound like I am personally friends with the business owner- I am not but wish I was. I met McKenzie by running into her shop ten minutes before closing time, racing over after work to get my broken glasses repaired. i was fully prepared to pay the repair fee posted on the website- she insisted it wasn't that big of a fix and wanted to do it for free. When I insisted on paying, she charged me $3. I have gone back several times for glasses fittings and repairs and she never charges. Most recently I came in with a bunch of glasses to see how different they were from the new script I received from the eye doctor . She so kindly tested every single one. I was prepared to finally pay her for her kindness by buying a pair of sunglasses or at least sunglass lenses, and she acted with the most integrity I have seen from a business owner in ages. She said that despite none of the prescriptions being the exact same there was one pair of sunglasses that were close enough that for sunglasses which are more forgiving I wouldn't notice a difference and that if she were me she wouldn't bother buying new ones. She absolutely could have sold me a pair of sunglasses- it was again right at closing time and instead she helped me out and did not charge a penny. I don't know how she stays in business but I am so glad she is. I think its worth the cost to go somewhere that is doing it right. The prices are high because her costs are high- she has what is likely a razor thin margin. Unfortunately because she does not have an optometrist or ophthalmologist on staff she can't bill insurance, but for those without vision insurance or looking for an extra pair etc- I would highly recommend Capital Eyes/ McKenzie and her adorable shop puppy. 10/10 service, a decent selection and she is so great at making recommendations (she had customers buying glasses the last time I went in so I got to watch her in action).

Frames were titanium so she couldn't fix them by soldering but she did swap out the lenses to my…read moreformer frames which were almost identical. When I asked how much I owed, the proprietor just shrugged to say, nothing." How refreshing to see there are still folks like this in the world today. Great place!

I was referred to Clarus and I must admit my experience was extremely positive. From check in to my…read moreexit, everyone was helpful and polite. However, having a return from the billing department is a completely different story!

I've been going to Clarus since I moved to Olympia12 years ago. The care was decent at first (I had…read morea history of a retina condition, so they would schedule me with an ophthalmologist for my routine exams) but in recent years I noticed they make no attempt whatsoever at continuity of care, they just schedule you with a random provider. Two visits ago, they had the radio playing in the waiting room. Reception was terrible, mostly static, and I asked the receptionist to turn it off or re-tune it. She told me she "wasn't allowed" to touch the radio. So I mentioned it to the tech when she called me back. She looked at me like I was nuts, offering helpfully, "I just tune that out". Last visit, the optometrist was using a scribe, and she dictated a term to him that was unfamiliar to me. I interrupted her to ask her what it meant, and she acted annoyed and told me to " save (my) questions for later". Of course, later never came. Last week, I called and was offered an appointment over 2 months out. The only time available was 7:45 am. I appreciate they are open extended hours to accommodate more patients, but I decided to get a referral from McKenzie at Capital Eye (by the Fred Meyer in Lacey). She recommended an optometrist only group in Tumwater. I saw them this morning and the experience was 180 degrees--nice office, up to date equipment, good bedside manner etc. The only reason I give Clarus 2 stars is they do have ophthalmologists. So if you do need cataract or retina surgery or something like that, it might be a place to consider. And oh yeah, they do have nice frames and the gal who helped me pick out my last pair listened carefully to what I wanted and helped me pick out a better pair than I would have chosen for myself.

I brought my client here for an emergency eye appointment and ended up sitting and waiting almost…read morethree hours. I've never had a wait this long at even a regular doctor. Their systems kept going down and we only ended up seeing the doctor for 5 minutes. Would not recommend going here!

From the owner: At Clarus Optical we are committed to providing outstanding customer service and easing the process…read moreof choosing the best fitting frame and customized lens options for your needs. We offer a wide selection of frames including Kate Spade, Silhouette, Nike, Adidas, Cole Haan, Dutz, Etnia Barcelona, Maui Jim, Calvin Klein, Fendi, Salvatore Ferragamo and MCM.

I recently moved to the area about a month ago, and having this Costco Wholesale just two blocks…read moreaway has been incredibly convenient--I absolutely love it. This location has a gas station, which is always a huge plus, although like most Costco locations, it tends to be busy. The parking lot fills up quickly, so I usually save myself the stress and park near the back. Shopping inside can get a bit overwhelming at times, especially when it's crowded and people tend to stop in the middle of aisles to browse or chat. Regardless, I would say that most shoppers are polite, and the overall atmosphere is still pleasant. I appreciate the variety of items available--there are some staples I can always count on, while others seem to rotate or be limited. Buying in bulk at reasonable prices is definitely a win. One thing I found funny is that the layout here feels like a flip-flopped version of the Costco I used to visit on Exposition in California. It's organized similarly enough that I've been able to find what I need pretty quickly after just a few visits. My only small disappointment is that they don't carry the caramel flavor of the Premier Protein shakes I love--but that's a minor gripe in the grand scheme of things. Customer service has been great overall though. Whether it's regular checkout or self-checkout, employees are friendly and helpful. Sometimes they even pre-scan items in your cart to speed things up, so by the time you get to checkout, you can leave all your items in your cart, scan your membership card, and just pay for all the items that were pre-scanned without having to place them on the conveyer. Easy peasy lemon squeezy. We also had questions about using our Costco rewards, and the staff at the membership counter were super helpful in walking us through the process. The food court is another bonus--we ordered a whole pizza once, and I love how easy it is to use the kiosks. They call out order numbers instead of making people line up, which honestly works so much better given how crowded the food court area usually gets at every Costco. Overall, it's been a really positive shopping experience, and I will definitely be a frequent regular here.

Thank you Espy for offering to help pump our gas this evening! You were so nice and we happily…read moreaccepted your help. Service with a smile and great conversation! We always use Costco for fueling our vehicles. We appreciate the top tier quality, and the prices cannot be beat. Costco gas fueling stations offer selections of diesel, unleaded and premium unleaded. Several pumps are available, so don't be discouraged should you see a line, as it moves along quickly. As Costco members, great savings and selections are available inside and online. Purchasing a membership is wise because it pays for itself in gas savings alone.

I made an appointment for my daughter and we came back a week later. We checked in and looked at…read moreglasses for a bit, and waited. I made note of a few people who checked in after us, and we waited more. They started taking the people who had come in 30 mins after us. I asked how long and was told we were next. They took back two more customers who had checked in after us. When we left I was told they have a provider who works remote? I'm not sure why you would schedule that for a child. Hour+20 waisted and I gave up. Side note it's smells like poop, probably why we didn't wait longer.

Negative stars! AT the lacey location in WA they don't care and my prescription is wrong!! Awful…read morecustomer service! Terrible customer person contact. Absolutely atrocious! My glasses are very wrong!​

Came here and they gave me a prescription that was totally wrong. Had to pay another $50 to have my…read moreglasses changed back to my old prescription. The guy who administered the test was beyond hung over, I understand why he got the prescription wrong. They also said my daughter didn't need glasses, she just had astigmatism. She does need glasses, her teacher and another optometrist verified.

Smooth check-in process with friendly staff. The provider I saw was Aron Piranio. He was a great…read moreguy to work with and was helpful with answering any questions I had.

The eye exam seemed normal. I didn't like that I was grossly overcharged from the quote they gave…read moreme.

Don't go here unless you want a headache with billing. I just got a notice about getting billing…read morefor VSP covered services. That and when I initially ordered my contacts, I was never asked about insurance. I've never had an experience like this before. It took several emails just to get a refund for the contacts that they stated weren't a part of VSP insurance. Now I'm getting billing for a contact lens fitting that should've been billed properly to VSP. Be wary. I went there because they had an opening. I should have known when all the other places are booked out months in advance. I'll be giving you a call here soon ELO.

Amazing customer service The Dr is great and very…read moreinformative, answered all my questions I will definitely refer anyone here!

Unexpected charges to bill that didn't make sense. The real problem is i cant see well out of my…read moreglasses. I can see better out of my old pair that are scratched and taped together. Is this a place to get glasses?

Messy. No overatures of sanitation on the machines. No gloves, no washing of hands. Untidy mish…read moremash of furniture and decor. Technician was not adept at walking my gradeschooler through the tests. Doctor did not introduce himself and left halfway through the appointment to do a fitting on another patient. Technicians and front desk lady came in several times to interrupt about other patients. Would not recommend.

I have been going to Dr. Grimes for years for my eye exams and glasses. I'm very happy with their…read moreservices. They are great people.

The reviewer stating this is a horrible business is clearly unaware of how to ask any questions of…read moresituations they are unaware of. As an adult person financially responsible for your choices, I can't see how your biased review is even worthy. Not only are you grossly mistaken, you have created an additional Yelp account for this location that hiders other yelp users in getting complete and accurate information. I can't say enough about this vision care office. Suzanne is a warm smile and a welcome when you enter. If you haven't been seen, expect about 10 minutes to fill out paperwork. Dr Carroll is patient and great at explaining details! I loved that he took the time to explain my future vision health. Melissa fit me with a set of glasses that I truly look forward to wearing. Thanks Melissa for the help and suggestions! I highly recommend Martin Way Vision Care. Find them on Facebook too!

Horrible place! They never mentioned fees or copay until I left. I didn't need to see the doctor…read moreand could have ordered contact lenses without the visit. I called them to tell them that they should not have charged me and the lady said the receptionist that helped me was new and that she forgot to tell me ahead of time and reassured me that they'll make sure it doesn't happen again. Ok yes that's great but how does that help me and the hidden fee unmentioned. Bullsh*t! Bad business...