I will have to say that I was shocked to read negative reviews of this office, because my experience involved thoughtful and caring professionals. My surgery required extractions and implants, both performed by Dr. Dale Alto. My jawbone structure presented challenges, requiring multiple visits, and Dr. Alto worked diligently to create a positive outcome. The office and staff were thoughtful and considerate throughout the entire process. I know that Capitol Oral Surgery went above and beyond their contractural responsibilities in order to provide me with a successful outcome. I would highly recommend Capitol Oral, and Dr. Alto to anyone requiring specialized oral care. John Butler read more

Update to review*** I have to say my post op appointment at this office with Dr. Alto was a joke. The office also seemed greedy did not even want to speak until they were paid. Dr. Phelps and the procedure went very well and he was great. read more

Staff was super helpful and nice! Got me in really soon! Would recommend to others. Also very helpful with explaining treatment needed.

I had a great experience with a tongue biopsy at this location. The waiting room was calm and welcoming with the ceiling painted to look like the sky. The room where my biopsy took place also had the ceiling painted which helped to relax and calm my nerves. Dr Phelps was very nice and performed the biopsy quickly. This was my second tongue biopsy with him and he made sure to get me in quickly (the next day) since we had to do a second biopsy. He seemed to genuinely care about helping me. His assistant Cathy was amazing! She helped to calm my nerves so much. She was very professional and explained everything in detail to me, from what to expect beforehand to clearly explaining all of the post op directions. She really helped me feel calm and relaxed because she was so nice, answered all my questions and explained everything to me. As I left I forgot my purse and she even ran out to the parking lot to give it to me. She definitely went above and beyond. The secretaries were also both super nice and welcomed me by name upon entering. They were friendly and helpful. I'd definitely recommend this location. read more

Idk about everyone elses experience here but Dr. Michael Phelps is awesome. No, he's not the world class swimming olympian but he is world class in oral surgery and customer experience. I have had several different dentists/oral surgeons in my time and he is by far the very best. He takes the time to describe the procedures in detail to go above and beyond to educate and reassure any concerns one may have. He has a soft sense of humor and a kindheartedness to his demeanor. Can't say much more since I was knocked out half the time but he and his staff were wonderful. If was a nice 1 hour nap if I say so myself. Additionally, the in house receptionist and person who called prior to my appointment were both upbeat, funny and pleasant. Altough I have one less tooth today, I am grateful to have been in the care of such wonderful working professionals. read more

The doctors here are amazing , all of the office staff is wonderful they greet you with a big smile and take very good care of you. I would recommend this place to anyone for there needs. read more

I would not recommend this office to my worst enemy. Dr. Alto was awesome! Their practices though, are pretty shady. I made it VERY clear when I made the consultation appointment for my 14-year-old daughter to get her wisdom teeth out, that I have Blue Shield dental coverage which would serve as my primary then Delta Dental. Since they do not take medical insurance, the person on the phone said they will bill Delta insurance. After having the consultation and the price being extra inflated (they were making me pay $600 for an extra bone extraction to have it sent out for testing, which would be another cost), they informed me that Delta Dental denied my claim for the consultation because Blue Shield was my primary. I was on the hook for that. I refused to pay it and hung up. The lady called me pack 20 minutes later and left a voicemail letting me if I do choose to have the surgery done, she will make Delta dental my primary as a courtesy so they will pick up the charge. I would still have to pay $2500 to get her wisdom teeth out with all the other requirements. Hard pass! I found an oral surgeon with NO bad reviews to do it. And it only costs me $427 with my Blue Shield AND Delta dental coverage. I will never take a referral from a dentist again. FIND ONE ON YOUR OWN!!!! read more

ZERO STARS! My son needed his wisdom teeth pulled. Unfortunately, I accepted the referral of my dentist (who my family has been a patient of for two decades) so didn't feel need to Yelp or research beforehand. Dr. Alto seemed nice and competent (during consultation and scheduling of surgery). My son (17) had his wisdom teeth pulled shortly after Christmas. All seemed fine...except he IMMEDIATELY started having sore throat, inflamed lymph glands, couldn't tolerate ANY soft foods...becoming more ill with each day. I became very concerned after my son couldn't eat, couldn't swallow, and had obvious infection (viral or bacterial) of some sort. I called the weekend, within days, following surgery and talked to the on call doctor (not Alto). I'm so sorry for interrupting your weekend holiday, but, really, that doesn't give you privy to be abrupt, rude, and tell me my son's "issues" were unrelated to his oral surgery conducted at your office. You gave me all of two minutes to describe his symptoms and said he had "strept". Really? And surgery was still performed? CONFIDENT it had NOTHING to do with the wisdom teeth extractions?? Brilliant. Actually, I'm truly shocked surgery was performed because, one look at his throat, and it was quite obvious (to family doctor) he had mono. FYI: Amoxicillin causes a nasty rash in patients with mono...but I administered your medications, as prescribed. Did you tell me to NOT bring him back for his follow up ( which I kept, and we were turned away) despite a week's lack of sleep? Did your VERY RUDE and UNPROFESSIONAL front office staff tell me not to bring him in? The Asian receptionist, too busy reading her fashion magazine, has to interrupt her shopping to look up and confirm appointment (took us a lot to get there...sick...and no sleep) turned us away. Do you turn away ALL SICK PATIENTS? Those with the flu? Or colds? Maybe you should put that in writing or tell them? Do you have ANY idea how challenging it was to get my son there...but, I did! We scheduled it after his surgery. No one told me not to bring him. So, since he is sick, he can't be seen for his wisdom teeth extractions, which he repeatedly told me weren't closing properly. Weeks later, my son is feeling better, yet, still worried about the open holes. I call and schedule and take him in. Walk in, and there she is, again, reading her fashion magazine, couldn't find our appointment...but Dr. Alto still saw my son (with mask and flashlight as Power was out). I didn't want to return...but, my son did. Front office staff was rude. Yells. On call doctor abrupt, irritated to have his holiday weekend interrupted? Not his patient, not his problem? All in all....I can't recommend this office due to RUDENESS of staff and ZERO follow up by doctor who did the surgery, and the horrible Christmas/New Year's break my son endured...not eating and in bed. By the time he finally recovered, he'd dropped 15 lbs on his already slender frame and looked like a concentration camp survivor. My son. It's a PEDIATRIC dental office. You folks need to learn how to communicate with concerned (tired and exhausted) mothers whose children are having COMPLICATIONS after having surgery at YOUR office. I don't give a hoot if it's related to your surgery or otherwise...it's ORAL, THROAT, ETC....you should be kind (like you were BEFORE YOU GOT YOUR MONEY), professional, respectful of the people who keep you in business. This is one mama bear who gets mighty upset when you could care less about her cub who is YOUR PATIENT! read more

Don't go here!! Wow, I have never experienced such horrible customer service. I will be reporting this Office to the Dental Board Of California. I was referred here by my dentist. I called in ahead of my apt to verify the cost and was quoted $80.00, since my insurance won't cover the consult. I arrived at the office, with my CD/X-ray exams. The office then proceeded to take the same exact Xray's, that I supplied on images from referring dentist. This, by definition is fraud. To take unnecessary images, so that the Dental Insurance can be billed twice. After I left my consult, I was advised I had to pay $165! I advised, that this was more than twice what I was quoted and that I purposely called before hand to verify. The young lady advised that she would charge me $80.00. Fast-forward a few weeks later and now I am being billed $165.00. I called the office to inquire about what was going on. I was verbally and aggressively assaulted by Shauna. She would not let me get a word in edgewise. I had to hang up the phone, as I am too old be interrupted and aggressively yelled at by anybody, let alone a business that I am potentially seeking services from. I decided to send an email to them instead of writing a review on yelp to resolve the issue and I did not receive an email from management, however I received an email from Shauna, the same woman who was aggressive on the phone with me! She advised I was not a good fit for the office. So my concerns, it seems never went to management, hence this review. I will never step foot in this place again. What a horrible, sad experience. You over charge a customer, then yell at them for trying to resolve it, double charge insurance company for services not needed so they can pocket extra money, then tell you they don't want your business, after they spit on you!!!! Just beyond shocked. No words. Hopefully owner sees this, so he can be made aware of how much business Shauna is costing them read more

Dr Phelps gets an A+++, but his office staff gets an absolute F. Dr Phelps performed bone grafting and a dental implant, which has required around 9 appointments and THOUSANDS OF DOLLARS over the last 8 months. I have been rescheduled without notice twice before and I accommodated it because I like Dr Phelps. Today I received a call at 9:29am to reschedule my 3:30pm appointment. This is totally unprofessional and down right RUDE. Every doctor makes you sign an agreement that you will pay cash of $100-250 if you cancel without 24 hours notice. I know I signed one when I became a patient here. How much are you going to pay me for my inconvenience today? I only accept cash. read more

Dr. Phelps flat out ROCKS!!! He's kind and knowledgeable. His front office staff gets better over time, ya just gotta give em a couple visits. I was concerned the first time too but they got better. read more

The worst front office staff I have ever encountered in the medical profession. These ladies were so rude it made me want to pay out of pocket and go somewhere more respectful and kind. Both have major attitude problems. read more

Dr. Johnson helped me with my two wisdom teeth extraction and was extremely comforting and really made me feel safe and cared for. I am extremely appreciative for him and the staff for taking such good care of me I definitely will be recommending him and the staff Thank you so much Dr. Johnson!! read more

I have been referred here by my dentist Dr.Mark White for years. I have had to, for urgent issues go to 2 other oral surgeons, and although they were "ok", by far Capital Oral surgeons is the BEST! There must of been a office staff change, because the "girls" are WAY nicer than they ever have been. More friendly also... Dr.Phelps is the one I see the most, and he is so personalble, and informative... The lady who assists Dr.Phelps is an awesome asst! I have some unusual coordinating to do with my dentist doing 2 root canals, and having to remove my bridge, so Dr.Phelps offered a way for him to do the last extraction while the bridge is already off. I was amazed by his kindness... Anyhoo, Im giving Capital Oral Surgeons a 5 star! read more

I highly recommend Capitol Oral Surgery, I had all my wisdom teeth extracted yesterday and today I feel great. The staff was friendly and they made me feel at ease. If you are thinking about getting your wisdom teeth removed this is the place to go. Thank you Dr. Alto! read more

My son and I visited this office after a miserable experience at another establishment. My 7 year old son had to have an extraction. From the instant we met with Dr. Phelps, it was a much more positive environment. Dr. Phelps took an x-ray and then spent 20 minutes discussing the x-ray with my son and I; showing us the tooth needing extraction and carefully describing the process. He even allowed my son to ask questions of him. Dr. Phelps was gentle mannered and knowledgeable, we both felt instantly at ease. I would highly recommend Dr. Phelps and Capital Oral & Maxillofacial Surgery Center for children. This is as close as it gets to a children's oral surgeon in Sacramento. Thank you Dr. Phelps! read more

This review is a direct complaint against their insurance coordinator, Amanda. Not against the surgeons themselves. In result of one of the surgeries my fiance' had undergone, he ended up having a very painful problem directly resulting from it. The surgeon agreed to get him in as soon as possible to surgically fix it for free. This was great. He also prescribed some mild narcotic pain killers. My fiance' talked briefly with the insurance coordinator about the pain management until the surgery in a week. She literally was extremely degrading and condescending towards him about the small amount of pain management he had been given by the surgeon. She literally said "Your pharmacist called and told us about your ""problem"", I would choose a different pharmacy if I were you." He asked her exactly what she meant by this. She refused to give an answer. He was very distraught and called his pharmacist who he has had for years and she said she would never do that to him and had not contacted the office at all. He called the woman back and requested to know again what she had meant by that statement and who exactly made that statement to her. She refused to answer at first, saying it was not his business to know. He informed her that it is his patient right to know if anything like that happens and she said that maybe it was his insurance company and then switched again and said it was "a" pharmacist. He has contacted them again and none of them said anything of the sort. She indirectly attacked him, labeling him as a prescription abuser, has been incredibly rude to him every time he has been there, gives him no help with any of his questions and treats him like absolute $#!7. She would not give him her last name either when he requested it. When I called politely to address the situation, she was even more rude to me and actually hung up on me. This woman should be fired for her attitude and incompetence. She is in no way professional or helpful. An absolutely miserable person to have to talk to. We are lodging a formal complaint with HR over this. She should not be working at any professional facility. I wouldn't hire her to wipe tables at McDonalds. read more

Dr. Alto, Wendy and Colton took awesome care of me the day of my surgery before and after! Wendy totally put me at ease because I am a nervous patient. Dr. Alto is kind, caring and gentle. When I woke up Colton was there to give me a blanket and make sure the wakeup was smooth. I hope I never need to get a tooth pulled again but if I do I will be 100% going to Capital!! Sending all my family and friends there! read more

Dr Michael Phelps rocks!!!! He is not only professional but also concerned and "fatherly" to my daughter who had to have jaw surgery right before Christmas break and then the recovery period was longer than a month but the hardest part was during break. He was so good with my daughter. And he explained everything about the surgery and after care in simple easy to understand. This wasn't a simple surgery either. She had to have her lower jaw broken and then realigned. He was fantastic!!!!! Now my daughter's jaws are lined up and her orthodontist who recommended the surgery was very happy with the surgical results from Dr Phelps. He is not only a professional and skilled surgeon, but also very caring and empathetic towards his patients. And then to top it off, she ran out of pain meds when he was on vacation but it was no problem to get a new script from one of his on call partners. I would highly recommend Dr Phelps and Capital Oral Surgery. Thanks so much Dr Phelps!!!!!!! 10/2/2018 I just wanted to add since we saw Dr Phelps as a final post op evaluation. My daughter and I had some concerns about post-op chin numbness. He did an exam and asked some questions. He relieved our concerns and let us know that it could take quite a while for all of the sensation/feeling to come back. He made sure we didn't have any further questions or concerns but also reiterated that we could always come back in for anything. I just wanted to again say how great he is. I also wanted to give a shout out to his Elk Grove office where we went most of the time and the staff was so great!!!! This is the place to go for any time of these issues!!! read more

I had my wisdom teeth pulled and the whole experience went smoothly and without incident. The Doctor was very friendly. He put me at ease and made me feel safe. One thing that bothered me a bit was they didn't have me come in for a post operation visit. I found out from a friend it is typical to have a checkup visit. Luckily I had no problems. The other thing that bothered me is the office staff didn't submit a request to my insurance to see if my benefits would actually go through. They based all the information on a fax that isn't necessarily 100%. I signed documents making me liable for any extra charges and I paid my bill. It ended up I was liable for quite a bit of the bill. If the staff had taken the time to give my insurance all the procedure info prior to my work I would have had an accurate copay quote. My recommendation is to call your insurance first and talk to them directly. My insurance said it only takes 24 hours to get a true quote. I had about 2 months between visits so time wasn't an issue. While in the waiting room I saw about 4-5 people come in with billing questions. It's probably typical, but check with your insurance directly so you don't end up with a huge bill out of the blue. read more

When I first got my bottom wisdom teeth removed it was the most traumatizing experience of my life, the anesthetic didn't do any effect therefore I felt everything. It took me 3 years to be brave enough and try a new place out. I got my upper wisdom teeth extracted this morning and I didn't feel a thing. It has now been 9 hours and I still don't feel a thing. I am so incredibly pleased. I am sooooo happy. Thank you so much!!!! I couldn't even compare both experiences. Should've came here for my bottom wisdom teeth too! My little sisters will also be coming here for their wisdom teeth extractions because I know they will be in great hands. Thank you Dr. Alto! :) read more

I do not recommend anyone to go to this office on Marconi. My first interaction was with the girl who does their insurance and I knew more about my insurance benefits than she did and she was completely rude and disorganized and completely discouraged me from going to this office. I took my business to an oral surgeon down the street where I was treated so good and the staff was like night and day. How can they expect to be successful when they have someone like that who takes the initial call. The insurance persons name I think was Amanda I could be wrong since she was so short and rude with the conversation. But these doctors need to hire new staff. read more

Dr. Alto is highly NOT recommended if you are having your child worked on. He shows no compassion what so ever and is easily to cancel you as a patient if you complain about him rather than the office trying to solve the issue. Children are scared of surgery and if you can't understand that then you shouldn't work with them. He threw up his hands and said I'm done. I do not recommend this office. read more

Hearing many people's stories about how bad there wisdom teeth recovery process was, I was a little nervous for the aftermath. However, Dr. Alto removed all 4 of my wisdom teeth and did great. It is now the day after and I have no pain and have had absolutely no swelling. He was even nice enough to call me the day after himself, just to make sure I was doing okay! Awesome job Dr. Alto! read more

Dr. Michael Phelps ruined my gums!! He put a dental implant in my mouth that resulted in a severe gum infection!! The dentist I chose to repair my infected gums told me that Dr. Phelps put a larger size implant in my mouth than I needed and it resulted in a separation between gum and teeth. I had to pay a fortune to fix my gums for his negligence! DO NOT USE DR. PHELPS! read more

My 6 year old son had two teeth removed from above his two front teeth yesterday. I am beyond impressed with the service, care, knowledge and just overall experience we had. We met with Dr Phelps about a month ago for a consultation and immediately felt comfortable with him. The office staff was kind and went above and beyond to answer any questions we had. The surgery went smooth yesterday and the care that was given to our son was incredible. I would ABSOLUTELY recommend Dr Phelps and his office to any ages!! read more

This review has nothing to do with the doctors' skills - it is a review of the office staff and how they operate (they just can't get it together). The insurance coordinator does not EVER return calls when she says she'll call (5 times or more) or follow up on coordination of benefits. This is her job, right? I have been doing it for her! She is disorganized and seems unsure of proper insurance authorization steps. It seems that there is a general lack of communication between doctors and staff - no one seems to know what course of action to take for the patient next. Mistakes are made, time is wasted, and staff members unbelievably tell lies to cover their disorganization and lack of follow through instead of apologizing and putting forth even the tiniest bit of effort to rectify the situation.This office seems to have little regard for the feelings or needs of their patients and it is unclear whether the doctors realize this or not. read more