I will start with the fact that the sandwiches are good and workers are friendly. However the middle screen was burned out so we could not see the menu and they have no paper menus available. The workers were also very confused on how to ring things up and what was included in a kids meal and had to come by the table for us to remind them what we ordered on a sandwich because they didn't understand the ticket produced by their machine. They had to call the owner to get help. The worst part is it took forever to get out sandwiches. We had places 2 orders. The first one came out after about 20 minutes. But another 20 minutes went by and we had not heard a peep from anyone. So I went to the register and there were no customers. I told them I was checking on our order and they looked confused. My order was sitting in a bag on the back counter!!! No one noticed or checked on it. We didn't get our sandwiches for 40 minutes after ordering them. read more

This... We ordered one classic cheesesteak. ONE cheesesteak. Ordered it at 2:40 pm. After waiting 35 min, still no cheesesteak. Thinking they may have forgotten our order or it was somehow misplaced, I asked how much longer it would be. Was told there was still a wait, but no specific time was given. We waited another ten minutes and still nothing. Went back up to the counter and asked again. Was met with major attitude and was told they're very busy. I looked around... Including us, there was one guy waiting at the counter and one girl who already had her sandwich. And there were zero Door Dashers the entire time we were there. There were NO other ppl that came in the entire time we were there. Ummmm.... It was crickets the entire time. Then all five employees came to the front as we were asking for our money back and we were met with some kind of weird, out-of-bounds rude behavior, saying things like, "Well if you think you can do better why don't you come back and run the grill?" To which I said, "Sure! No problem. I private chef on the side and can probably teach ya a thing or two. You cannot just fire on one sandwich every ten to fifteen minutes." After no cheesesteak and quite a bit of arguing, we finally got our money back. Lastly, it's worth noting, the place was super dirty. Used napkins on the floor, tables not wiped down. Counters not cleaned. Ketchup packets left on tables. Garbage clearly hadn't been taken out in a long time. So, let's just say, the Health Dept has been notified; the conditions are atrocious. Literally the worst place I've ever seen, and I've seen a lot! It's a shame... all of the other Capriotti's locations I've been to have been clean, ultra quick, and the quality of their products have been awesome. This one? Run. Run away fast and far! Do NOT eat there! read more

I missed Capriotti's! Loved this sandwich place as an UNR student but now that I'm graduated and living in a different state I don't have much opportunity to eat here. Got the classic club which was well seasoned and the tomatoes were very fresh. It was a busy time when we dined in but they handled the surge well. It's hard to not be messy when eating their sandwhiches, but it helps that they wrap it in big wrapper to collect the spill. When available I do love their thanksgiving sandwhich! read more

I just didn't feel the vibe from the employees who was giving out negative vibes. She wasn't very pleasant & it didn't sit well with me. I didn't make a big deal out of it and just ordered my sandwich and left. The sandwich was okay, I have had better. read more

Capriotti's Sandwich Shop - Classic Italian - Sandwiches Near Me - Reno, Nevada

Great location by the row of casinos . Open at 10am and I ordered in the app for fast service . Great fresh food and sandwich ambiance . read more

Capriotti's Sandwich Shop - Insode - Sandwiches Near Me - Reno, Nevada

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Thanksgiving on a sub Yes please ! We usually uber this . But it's the little things the employees always make sure we get napkins. Fast ,easy, and convenient. read more

Gosh I hate writing this review. I've put it off all year long. My partner chooses the sandwich shop, Capriotti's because he loves it. A lot of people seem to. We've had it three times: twice used with Uber Eats and tonight the partner picked it up on the way home. Twice we ordered two sandwich. Always one fancy sandwich and always a fairly plain sandwich (turkey, mayo, lettuce, pickle). Some of us have reasons to pay for all the toppings but not use and waste them. Every single uber drop off was wrong. And always the easy sandwich. Things you cannot take off. Partner pays and never complains because he is happy. He can tell me, bummer, then eat mine day 2. Tonight, he picked it up. I added just ham to this. I didn't ask for club, not for Bobbie, just plain small sandwich with only turkey, ham, mayo, and this time to maybe be sure they know it's a plain sandwich, the lettuce and pickles on the side. He got to eat his sandwich, for the 3rd time, I got an inedible sandwich. You cannot take off oil, salt, pepper... I'm not complaining lettuce was on the sandwich (since that was just in hopes to get it done in a way I can eat). The pickles were on the side. I'm giving a star for that, thanks. Opened the sandwich. Looking forward to it, and once again, can't eat because of the extra added. Because my partner was there and should have stopped the sandwich makers (assuming you watch them make it), I'm taking off no stars and blaming him. But third time is a charm. Tip: if you can eat everything, go for it. Smells pretty good. But go get it. Make sure it's right, don't leave to anyone, the business, or the delivery to get what you want. PS. We have NEVER asked for money or sandwich back, but again, the person who gets to eat doesn't realize the business should know this is happening or they can't fix it. Just can't figure out why a simple sandwich can't easily be made. Makes no sense. read more

The sandwiches were good but nothing to write home about but I can tell you that they definitely put a dent in your wallet two sandwiches and one drink was $40. They also had no napkins which was odd but they were friendly. read more

We have visited this location quite a few times without too many issues but honestly today was by far the worst. The customer service (Especially the Hispanic guy in the beanie) was terrible. You have a 3 screen menu and 1 screen is out. I asked for a paper menu and he said nope and walked away. The younger cashier that came up was trying but wasn't even able to find a bottle of water in the POS even with help. Not to mention it took 20+ minutes and I had to tell her that our sandwiches were just sitting there. Complete lack of leadership and the owner should be ashamed that this is his team. Do better. read more

We had Capriotti's catered for an event at work. I was so excited to try it as I've heard great things! I had the chicken chipotle crunch sandwich and was surprised at how large it was. The sandwich was delicious, and I brought home the second half for my husband since he has also been wanting to try these sandwiches for a while. I had mine at noon for lunch and he had his around 6pm for dinner. He was a big fan of the sandwich too and loved it! Unfortunately, we both got very sick from eating this sandwich. We know for a fact that it was this food because it was the only new thing we both ate that day and we BOTH got sick. Mine started at 2am, and his started at 8am (6 hours after me, which was the same amount of time that passed between when we both ate the sandwich). Even another coworker who had the same sandwich as me felt sick the next day. I assume it had to be the chicken because nothing else on the sandwich should've made us this ill. I was so sick that I had to miss work which never happens. I was vomiting for literally the entire day and couldn't keep anything down, it was the sickest I have been in years! It lasted a full 24 hours which correlates with a classic case of food poisoning. My husband felt the same way and we were both completely miserable. It's safe to say that we will never trust anything from Capriotti's again after this incident and will not be returning, despite how much we liked the food. read more

I'm still sitting here waiting for my sandwich. I've been here for forty minutes. There's a ton of people here waiting for their sandwiches. Someone ended up missing a sandwich to their order. People after me got their orders. There's only one girl making the sandwiches and taking orders. While the cooks in the back, two of them, yap at each other instead of realizing the need for their help to make business faster is elsewhere. The cooks are also yelling profanity and making everyone uncomfortable and talking about drug paraphernalia. read more

Had an excellent sandwich on a Saturday around 1pm. Friendly service and very fast. Clean tables make it nice, of course...all the crew thanked me when I gave a tip ! This is fun I hope it inspires others to tip. Thank you so much to Murad. We will be back. read more

Delicious Sandos with that back east vibe to the place. The staff was cool and helpful. We came in drunk from the casinos hungry and they got us fixed up right. I went with the classic Bobbi which is a thanksgiving plate reconstructed into a sandwich. It usually comes with cranberry sauce but I'm not with it so I got mine without. But I'd definitely recommend if you do like it. Completes the sandwich. Parking is a little tight as the have a small ass lot. Not to bad to walk to if your putzing around the casinos. Give it a try you'll be stoked ya did. read more

Capriotti's Sandwich Shop - The Bobbie - Sandwiches Near Me - Reno, Nevada

I order delivery from this Capriotti's a lot and get it to my office. They are quick and efficient. Never get my order wrong. The hot Bobbie and wagyu Philly cheesesteak are my favorites. read more

Just an awful location when leaving the parking lot. Service was friendly and online ordering was convenient but my sandwich, not so much. The turkey was dry, they didn't add the mustard that I specifically added, the bread was way too chewy, and absurd amount of stringy onions and unripe tomato. Honestly, I can do without Capriotti's here on out :( read more

Not great....good meat, but so dry. We've eaten here several times and 3 times had very dry sandwiches. Needs more mayo or dressing

Sub was delicious! Prepared with care and respect for my modifications. Store was super busy and all four staff members functioned like a well oiled machine. Great hustle with grace under pressure. Cashier was super sweet and smiled and greeted all guests. I love this location! read more

On 2/2/26 I ordered CAP'S Chopped Italian salad with Balsamic Vinaigrette for delivery. When I received my order it had absolutely no Italian meats but did have a very small amount of chicken. Also the Balsamic Vinaigrette was a red vinegar. It tasted awful. This was my first time ordering from Capriotti's and was my last. I am so disappointed that such an easy order was screwed up so bad. read more

This was not a good experience. The wait was 45 minutes for 2 sandwiches. The guy alex just kept saying he didn't know and calling his manager to help with more than 3 refunds after taking long in the back as well. Needs better management and help read more

Several people cancelling orders insane wait time. Bad management going on for sure. They need to step it up.

I have been back here a couple of times since my last review and I'm just going to chalk it up to a bad night when I had visited. Since then they have really outdone themselves. The service was great, the food was amazing and it the spot. They staff was polite and friendly. They're doing a good job. read more

Capriotti's Sandwich Shop - Sandwiches Near Me - Reno, Nevada

Decent sandwich but not worth the 1hr 15min wait time. Very disappointed at the University location. I might try another location and give them a 2nd shot, this would have been my favorite to date, maybe a 4.5 star, but they can't expect everyone to take a 2 hour lunch. read more

I am from Delaware where Capriotti's was a local favorite for obvious reasons. I often bragged to Reno friends how cool it was to be able to get an authentic East Cost cheesesteak in Reno. Boy the quality has gone downhill. I recently ordered a cheesesteak and it had virtually no hot and sweet peppers on it. I called the store and they just made excuses. We are only allowed To put a small scoop of peppers on the small they said. Well, until the quality comes back, I'm done with them. I have been eating their food for over 35 years. So sad. read more

I love the Bobbie sandwich. It is Capriotti's best sandwich. The workers were courteous and professional. The restaurant was clean. read more

Capriotti's Sandwich Shop - The kitchen, counter, and cash register. - Sandwiches Near Me - Reno, Nevada

When in Reno I never miss an opportunity to order from Cappriotti's! But this particular store is the best of the bunch! Capriotti's Sandwich Shop has been my go-to spot for the greatest vegetarian turkey sandwiches forever! Honestly, they put vegetarian meat sandwiches on the map! The menu offers an array of mouthwatering options that cater to diverse tastes, but it's their vegetarian selections that have truly won my heart - each bite is a flavor explosion. What sets Capriotti's apart is not just the exceptional sandwiches but also the excellent customer service. The staff goes above and beyond to ensure your dining experience is top-notch. One standout feature is their attention to detail - they actually read and follow special instructions, making each order personalized and perfect. It's a rare gem to find a place where the staff genuinely cares about getting your meal just right. The online ordering system through their website is a breeze, making the entire process super easy and convenient. Whether you're planning your order in advance or craving a sandwich on the spot, the website's user-friendly interface ensures a seamless and efficient experience. The restaurant itself offers several indoor tables to dine in if that what you're looking for. The smells inside are of fresh goodness. I only wish we still had a Capriotti's in San Diego. I know this is a franchise but I do miss my San Diego Capriotti shop so much maybe one day someone will bring it back I can only hope! read more

Capriotti's Sandwich Shop - Vegetarian Turkey - Sandwiches Near Me - Reno, Nevada

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First timers here! Was greeted by a middle aged woman who was wearing a manager shirt. Extremely rude! When I told her my first sub, she asked me multiple times if I was sure because it was a "big portion and a 24$ sub". I was sent an order so I ordered it as I read it and when I asked for a particular type of chip (mind you the chip rack is behind the counter) she said "nope! Don't have those. What you see is what you get!" In such a rude and bothered tone. She rushed our order (we were the only people in the restaurant) and when my dad asked to simply remove ONE ingredient, she was huffing and puffing making a big deal. After we started to walk away she makes a sarcastic remark about our order being all Italian subs, (maybe they're hard to make? Not sure.) she has continued to make comments about the subs as we sit here right in front of them. She was EXTREMELY rude to DoorDash drivers. One driver came in and said "I'm not sure why it says to contact the customer but it's asking me to tell you" the same manager responded, "why would I call her? Why would I call her? I'm not going to call her." Talking to her like a child & the driver was clearly uncomfortable. Customer service: 0/10 will not be returning. Very unpleasant setting. Couldn't wait to get out of there. Rudy is the only one in there with a great attitude. read more

My every time YES! Fast, fresh, and delicious! 100% recomend! My favorite is Cal-Pastrami, meatballs sandwich and Turkey sandwich! read more

I've been to this sandwich shop three or four times and it does not disappoint. The tuna salad is delicious and the Bobbi is a great experience. If you are out looking for a sandwich, give this place a try. You will not be disappointed. read more

I ordered a Bobbie for our Christmas get together at work and it was so delicious !!!! Now Capriottis has new customers ... thank you for providing an excellent sandwich I'll definitely be ordering for future events read more

Happy birthday to me! Happy birthday to me! Happy birthday, burned my cheesesteak..... Happy birthday to me! I don't ask for much for my birthday and buying a good meal is usually on my agenda. This time I wanted a large Cheese Steak Sandwich made with American Wagyu, so I was going all out. Fried onions? Where were they? Mushrooms? Barely! Fried sweets? Ummmm maybe a couple. Even if it was all there perfectly they burned the meat so bad the taste overpowered the little that was good which was the cheese and the bread. This breaks my heart giving a one star here. Capriotti's was my childhood go to in Delaware where they originated. This store has had its ups and downs. But guys... consistency will keep your loyal fans happy. Stuff like this will kill my longing for a taste of home. And this store is the only one I can get delivery from via GrubHub, so I implore you to do better next time when I choose to give you guys another try. It'll be a while sadly. read more

Capriotti's Sandwich Shop - Slightly sad. But will C - Sandwiches Near Me - Reno, Nevada

I ordered a turkey sandwich and when it arrived I was disappointed in seeing that it had very little turkey and the turkey that it did have had bones in it! I took 2 bites and I was done!! I will never order from them again! read more

Capriotti's Sandwich Shop - Turkey sandwich - Sandwiches Near Me - Reno, Nevada

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I always love coming here for the Bobbie! It's such a perfect balance of sweet and savory and such a good reminder of Thanksgiving. I am allergic to mayo though so I ask them to put cranberry sauce on the bread instead and they have put mayo on it 9/10 times. They will remake it but it's a bit of an inconvenience! If you ask for a special request, make sure to check the sandwich before leaving! read more

Her customer service is below par. Sarcastically told me it's basically not her fault the app isn't working for a free sub offer. Her attitude made me rethink how good this sandwich place is. I still paid and showed her my card is working. But she literally looked like she came in her pants when she found out it declined. She sarcastically said it's not her fault and just turned around and ended the conversation. How she is a manager I have no clue. Maybe her employees she can treat like that, but not me imma post your pic up. read more

Capriotti's Sandwich Shop - The Manager With An Attitude - Sandwiches Near Me - Reno, Nevada

Glad we came here while in town. We went with the large Bobbie, it was amazing. Thank you see you soon read more

Capriotti's Sandwich Shop - The Bobbie - Sandwiches Near Me - Reno, Nevada

I've had the pastrami & the one that was the Thanksgiving dinner. Both "ok". My husband had the tuna & it was a bit plain

Food is always good and fresh. Lots of seating but needs to be cleaned up a bit more. I never noticed before because I get my order to go.

We are in love with the Wagyu Cheese Steak! We order online, swing by and pick it up and eat at home. Clearly this is the best Cheesesteak in town. Love Capriotti's, maybe one day we will order something else, but whenever one of us brings it up we always crave the Wagyu Cheesesteak. See you next time! read more

Capriotti's Sandwich Shop - Warm Wagyu with melted cheese and sweet peppers! YUMMY! - Sandwiches Near Me - Reno, Nevada

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I have to give another shout out to your sandwich place here on North Sierra. We are from Northern California visiting and we went back to the sandwich shop this evening. Chloe Arturo and Stephanie they were just great customer service and Arturo made the best sandwiches ever ever. We're so good thank you you guys and you were so kind. read more

03/20/2025 Ordered a medium cheesesteak as it comes. waited 20 minutes, during which time 3 people placed orders (after mine). all 3 got their orders while I'm still waiting - so I ask what the ETA is. The cook says "5 minutes". Nearly half an hour in and they had not even begun to prepare my order. I was one of 2 people in the store. The cashier and the cook appeared to be having an argument. To her credit the Cashier acknowledged the failure on the part of capriottis. I said this experience merits 1 star of 5 and she agreed. As of this writing this location seems to be having problems. Id recommend another location or a different restaurant altogether until this one gets their act together. If that changes I will update this review. read more

My experience was so bad. Bethany the shift supervisor I think maybe GM is just rude for no reason. Rude and still made the sandwich incorrect is diabolical. I understand busy days but if you don't like what you do change it. Working on Sundays isn't fun, I get it because I in fact work Sundays myself. But do I take it out on the customers? No. I ordered 2 sandwiches and made one a combo with a drink. She didn't like that I changed my mind on the bag of chips that she just has to grab. I don't think it's that serious but clearly me wanting to switch from jalapeño chips to regular lays ruined her day because she was disgusted, didn't say a word, grabs my bag of chips and tosses it back on the rack and tosses the bag of plain lays on the counter, no words. I wait a little over 15 minutes for 2 cold sandwiches that should have taken 5 minutes to make. Bethany gives them to me and I say "thank you so much" no words just looks at me disgusted. Like I'm the problem because I came in to buy a sandwich from a sandwich shop?! I order a tuna sandwich as is, came correct. I ordered a turkey sandwich with lettuce onions and seasoning, ALMOST THERE but where are the onions? It was three ingredients. I only took off two and the receipt says the correct order. So from making the sandwich wrong to terrible customer service. This is not your go to Capriotti's. The next time I want a cappriottis sandwich I'll drive to sparks. Nicer people, get your order correct, and you don't feel like a burden buying food from an establishment where it's their only job. read more