This location tested every ounce of my patience!!!! I ordered at the drive thru and that went smoothly. Simple order: 3 piece classic fish with fries and coleslaw. Drive around and was quoted a total of like $16 plus. Wild, right?! I pay and was given an illegible receipt but I managed to make out all these itemized entries on my receipt , to which I questioned them. Yeah I had been charged incorrectly all these extra items I never asked for. So I kindly asked for a refund and a better copy of my receipt because at this point, I wasn't playing any games. Got that cleared up. It tooooook nearly forever to get what ended up being gross food. Undercooked fish , dry /cold fries and coleslaw thrown together. Even after I had been waiting a very long time in the drive thru, the worker comes to the window to ask me what I ordered. What?' I replied calmly, "Are you serious?" Beyond frustrated at this point. I really should have just demanded a refund for the entire meal! As I stated, the meal was garbage and not worth the real cost of over $10.00 plus! I have complained to their corporate office because this experience was beyond unacceptable in my book. I won't be back to this location! I'm NOT accepting mediocrity from these establishment. Bad service, bad food will never be acceptable! read more

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The fish, shrimp, or fish and shrimp combo is the best deal. You get seafood, side, and hush puppies all for only $5.99. Always hot and tasty. On my last visit the service was excellent- fast and friendly. Restaurant and rest rooms were very clean. read more

Occasionally you just want some Fried Seafood and Captain D's will fulfill that need from a fast food standpoint. No it is not classic Fish & Chips from a pub but it is a good quick substitute. I went with the 3 piece Fish Dinner with French Fries, Hush-puppies and Cole Slaw. Nothing to be disappointed in here. Drive-Thru is the usual route we choose when we get a craving even in a non-pandemic time. We asked for extra tarter sauce and they made sure we had plenty. That earns an extra star in my book for exceeding expectations. read more

Captain D's - 3 Pc Fish Dinner - Seafood Near Me - Trussville, Alabama

Came in because I saw they had seafood gumbo for a limited time and I love gumbo. I went inside to place my order. I told the guy at the register that I wanted a bowl of gumbo and he said they were out, but then a worker from the back said they had some. I asked was it good and he said yes. So I asked what was the difference in size between a bowl and a cup. I went with the bowl because it was only $6.99 and plus if I liked it I'm sure I would've wanted more. My order came up and I asked for crackers....they asked if I wanted hush puppies and I said sure. I got home and the gumbo was still hot. I was excited. I stirred it and took a bite.....I stirred it again and took another bite.... WAY TO SALTY!!!! I could've even stand it. I couldn't take another bite. I was thinking of different ways to make it less salty but couldn't come up with anything. I decided to try the hush puppies. They were mushy and seemed undercooked. read more

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The food was over micro waved fries and okra inedible the fish was really greasy and undercooked very disappointed food is usually fresh and tasty read more

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I don't know what it is ( nostalgia or weird cravings) that keeps me coming back to Captain D's once or twice a year. Yes, I can get better food elsewhere. Yes, service could/should be improved. But there's just something about eating previously frozen fish from a styrofoam container and dipping it into small cups of tarter sauce. The wait times for the drive they are exceptionally long, especially since you're usually the only person in line. I'll be back in about 6 months. read more

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While visiting family in Birmingham, I had to have dinner at one of my favorite places, Captain D's. Big mistake! I've never been so angry and disgusted EVER. When we entered the restaurant, one of the employees was sitting in the dining area on his phone. Once he noticed us, he got up and headed toward the kitchen. His pants sagged nearly to his knees, exposing his underwear. Why we didn't turn around and leave right then is beyond me; we definitely should have. The crew consisted of three (3) young black males (all sagging) and one young black female who I assumed was the manager. She took our orders and the food came out quickly, but the optics weren't good at all. The young male from the lobby was now in the back prepping food. I felt immediate concerns over whether or not he washed his hands upon returning to the kitchen. After I placed my order I notice him wildly scratching his head over the food prep area with his bare hands. He didn't seem to mind me watching at all. After each plate was ready, he handed it over the counter to another young guy, also sagging. This guy would distribute the food and then proceed to park his hands down the front of his sagging pants. When my food was ready, the front counter male asked the guy in the back "Who's order is this?", to which the scratching male in the back says, "that n!gga right there" while looking directly at me. The sagging distributor then removes his hands from inside of his pants, grabs my tray, and hands it to me. My sister asked a third young male (sagging) working the drive thru for tartar sauce. A dipping cup was then passed to the guy in the back to fill with tartar sauce. After five long minutes, the guy from the drive thru shows up at our table with a cup of tartar sauce. As he turned and walked away, we were treated to the same disgusting, smelly visual provided by his other co-workers, dirty underwear. I immediately told my sister not to eat that mysterious tartar sauce. I went back to the counter and grabbed her some sealed packets. As a black man born and raised in Alabama, I have NEVER felt so disrespected in my entire life. The entire crew should be fired. And if you can't manage the place properly, close the doors for good. Based off of this experience I will NEVER return to Captain D's again. I also wrote corporate, no response. read more

I'm not a huge fan of Captain D's, but my wife loves it, so when the craving hits, in we come - or through the drive through, most times. It has your typical fried seafood options, with assorted sides. I'm not a huge fan of fried fish - give me baked, grilled, or blackened any day. But it can be a guilty pleasure sometimes. Our main issue with this location is the fact that it is SO slow. The drive through always asks us to move forward and they'll bring the food out later - that way their time in the system doesn't look so bad on their numbers. We usually end up waiting five to ten minutes for our food. But as I've said, we always end up coming back. So despite the drawbacks, they must be doing something right. read more

I visited the Center Point/Huffman Captain D's on Highway 75, Birmingham, Al. on 7/3/2023. After waiting in the drive thru line for 10 minutes, my order was taken. Then there was another 8 to 10 minutes wait to get my food. I did not get what I ordered. The food was cold about 10 minutes later when I was ready to eat. This was a big disappointment. I have never gotten this poor service from Captain D's. Dorothy Jones read more

I visited the Captain D's, in Trussville, 2 weeks ago. The service was very bad. The grill fish was very dry. The cook only wanted to give me a spoon full of a fried okra, and they were out of sour cream. This was a big disappointment. read more

When you don't like fish but like their chicken. So I ordered chicken dinner from drive thru, get receipt and it has fish dinner. I told her no I asked for chicken, she sends it back, she wants chicken not fish. I get to office to eat lunch, and they took fish out and put chicken in, but forgot all the fish battered crumbs... Bad management..... read more

Captain D's - get up to window after ordering chicken dinner and they charged you for fish dinner. They d/t person says she wanted chicken not fish. LOL - Seafood Near Me - Trussville, Alabama

The food is usually fresh, the service is fair, the dining area could be cleaner. The food is usually fresh. Many of the items are made to order which is great. The drawback is that it takes it's not always fast during non-peak hours. The fries are inconsistent like many other fast food places. They can sometimes be a bit soggy. The service is fair. Good experiences, bad experiences, it's a mix. The lady who most recently took my order actually showed me what was in the boxes before packaging it to verify accuracy. She also gave us plenty of condiments without the need to beg. The dining area could be cleaner. It's not the worst and not the best. The overall health rating is a 93, which isn't terrible. Maybe I am comparing it too much with more reputable clean places such as chick fil a or Whataburger (in Trussville). In conclusion, It's ok. The food is usually fresh, the service is fair, and dining area could be cleaner. I must award the establishment 3 stars because I continue to return for seafood munchies. read more

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Since I was in the area, I figured that I'll stop for some food instead of stopping at the Captain D's on the Parkway. They do have drive thru, put I always go inside just to make sure my food is correct. When I walk in, the place was empty except for two people that was waiting for their food. Headed up to place my order, the only employee I saw at the drive thru counter was on his phone FaceTiming with his back turn which he didn't turn around for one second to acknowledge me. Apparently, after five minutes of waiting, a female employee came out from the back and took my order. I ended up ordering a 4 piece fish dinner with fried okra and a side salad. I also got some fried oysters as well. Didn't take long for my food to come out and everything pretty much tasted good as with every Captain D's so nothing new. My fried oysters had a strange taste like they been in the freezer for too long since I was tasting freezer burn after chewing on them for a while. In the end, regardless of them having a slow night, shouldn't be a reason to be slacking off. read more

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The big guy (something wrong with his eye) greeted us. My friend asked did they have any coupons... Oh my why did she ask that? He got so ghetto & smart with her & said, "How you going to come in and ask for coupons?" So after being smart, I started walking out & he told her I have coupons. The principle of it is that you should not get smart nor ghetto with the customers. He could have just simply said, "No ma'am or yes ma'am." People don't understand how important customer service is to business. So with that said, we didn't eat there because of how we were handled. read more

I ordered two orders of popcorn shrimp and they put them in one box but charged me for two. How can someone assume because I ordered two I wanted them in one box. The manager attempted to make the order correct by giving more popcorn shrimp in another box but it was only a spoon full in the box. read more

Captain D's - Seafood Near Me - Trussville, Alabama

83 degrees in July!!!!!! The flies are ridiculous! We left after we ordered and the people in front us changed their order to carry out. So gross. read more

Captain D's - Seafood Near Me - Trussville, Alabama

Food was really good. The whole place was nasty and the staff was not welcoming. Probably will never return to this location.

We stopped at one of the busiest times - noon on Wednesday before Thanksgiving. Pleasantly surprised. The man behind the counter, Raymond, is a joy. He welcomed us, took our order and brought our food with a pleasant, professional attitude. He even checked in with us half through the meal. He made us feel welcome. We have come here often and will be back more often now. Raymond is a real asset to this establishment. The food was fresh and hot and good!! Everything is always clean. Thanks for hiring Raymond! read more

Food is always fresh but that's because you are waiting on it! Every time I go here, I have to wait a long time for my food. Last time the person I was with ordered their food and I was left waiting for over 10 mins to place my order. His food order came out just as I was filling my drink. The staff are nice but obviously overwhelmed. They need to hire more staff. It's always super busy! Food is good, though, especially the cheese sticks. I had the new sweet potato fries and they aren't worth the extra $1. They were just okay. read more

The food is usually not bad, I called in an order and they said it may take up to 15 minutes to make. I waited 20 minutes and went. Came in told them my name and they said it would be" a minute." That " minute " took 50 minutes past when I got there. The cashier was polite and the women in the kitchen sadly were not. read more

I actually really like this Captain D's ... one problem is the location though ... there is a huge dip as you are turning into this one ... highway 11 traffic is horrible ... some drivers will stop for you and others will try to kill you ... the employees here are really nice ... the food is great ... we eat here maybe 3 times a month ... never had a problem ... read more

I ordered fish with fries and coleslaw through the drive through with ketchup as the condiment. I get home and there are no fries, no ketchup, and no eating utensils in the bag. Check everything before you drive away- that's my advice. read more

Usually, the batter fish filets are pretty good. However, recently the serving has changed. You no longer get a fish filet, you get fish fingers - thin strips of fish at that, and the ones I got were so dry. They are a huge disappointment. I guess if I want fish, I'll have to just get a filet-o-fish at McD's read more

My wife and I got there about 7:25 pm and the place was almost empty. I had the new grilled Tilapia with stuffed crab, my wife the fried shrimp. Hers was OK. Mine: The Tilapia was excellent, but the rice, green beans, and baked potato were cold; and the crab cake was burned on the bottom. The second baked potato was better but would not melt the whipped butter spread. The cook admitted she was having problems with this new menu item and replaced the crab cake with two stuffed crab (which were very good). Even though the food took over 15 minutes to arrive, at least the place was clean and the staff was pleasant. It was somewhat frustrating to have to eat in "shifts" as the individual items were redone, but it was nice that the cook/manager tried her best to rectify everything that she could. We eat there a lot, but this place seems to be going downhill lately. read more

WORST food ever. Wasted around $9.00. Here from out of town, spent about 15 minutes waiting on 2 piece 6 shrimp, loaded baked potato and slaw. Got to room, no fork to eat with and I know why. Potato sooooo cooked you couldn't eat it if you wanted to and I'm only 3 miles from the restaurant. Slaw ok, hush puppies NOT cook through and fish and shrimp, who wants it with everything else sooooo bad. Will NEVER eat here again!!!!! They don't deserve a star at all!!!!! read more

Recently my mother & I visited Cap't D's in Trussville. We ordered the country fried fish & when we got it, it was little hard pieces of dried-up fish. Or we thought it was fish. There was NO white meat in the pieces so we called the manager over for him to take a look at it. There were NO apologies but only that IF we liked, he would go & cook us more which he did. It was some better because the pieces were larger with some white meat. Talking to the manager, I told him that I thought the fish must have been left-over from lunch & he assured me (or tried to) that it wasn't & so I ask him then why was the second serving of fish better than the first. It wasn't little dried up, hard pieces of fish like the first was. And, why couldn't we have gotten the better fish the first time when we first ordered. He was new & young & I feel immature & he wanted to argue with me in a loud voice right there on the main floor of the restaurant & so I put a stop to it & told him that I had had my say & so had he & that I had NO more to say to him & so my mother & I left. We don't think we want to go back there anytime soon. read more