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    Captain Rooter Emergency Plumbers Chicago

    4.3 (540 reviews)
    Open Open 24 hours
    Updated over 3 months ago

    Services - Captain Rooter Emergency Plumbers Chicago

    Bathtub installation

    Bathtub repair

    Drain installation

    27 More Services

    Drain repair

    Faucet installation

    Faucet repair

    Garbage disposal installation

    Garbage disposal repair

    Gas line installation

    Gas line repair

    Hot water recirculation pump installation

    Hot water recirculation pump repair

    Hydro-jetting

    Plumbing inspection

    Plumbing installation or replacement

    Plumbing repair

    Sewer installation

    Sewer repair

    Shower installation

    Shower repair

    Sink installation

    Sink repair

    Sump pump installation

    Sump pump repair

    Toilet installation

    Toilet repair

    Water heater installation

    Water heater repair

    Water pipe installation

    Water pipe repair

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    Recommended Reviews - Captain Rooter Emergency Plumbers Chicago

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    Illegal shark bites behind walls that caused a major leak in our condo
    Stephanie L.

    Do not use this company! They use unlicensed plumbers that have significant criminal history that caused over 25k of water damage in our condo! (You can find full names of workers in other reviews...doing a quick google search will show you that they have robbed stores, drug history, etc). We called captain rooter to fix a leaky faucet on 2/15. They send Dylan and Jonathon. They had to cut into our walls by our toilet and faucet because they said we had a bad shit off valve. They cut the pipe out around our faucet. All fine. They were going to come back the following week to fix it. Never heard back from Dylan. We called the main line again. They then sent us Adam and James. Adam then said if we pay him directly, he can do the job cheaper. Fine! We don't care! Just want the job done. It had already been 2 weeks with holes in our walls and no sink upstairs. We paid him $1300 in cash. He put 'shark bites' in our walls. We thought the job was fixed and then woke up on a Saturday morning to water leaking in our downstairs foyer ceiling...upstairs floors ruined. Downstairs floors ruined. Called Joel again from Captain Rooter...he then sent Andrew. Andrew came in and could not believe the damage and destruction that the previous 'plumbers' caused. Andrew was there all day fixing the problem and then charged us $2028 for the job. We are currently dealing with our homeowners insurance and all sorts of damage done to our condo. Joel from Captain Rooter has been less than helpful. He states it's not his fault. Just an FYI, I learned a lot about plumbing law during all of this. Whenever you get a plumber, ask for their license and COI. You can also look them up on IDPH website by name to verify. Do not use this company!!! If any one wants more info, I'm happy to share...just don't want to be a total Karen. Just trying to save someone else from going through this DISASTER. Every plumber they send us was not licensed. As a consumer, we had no idea this was a thing! On their website, it clearly states "licensed, bonded, insured." They are most definitely not.

    This is their report on 3 Unit building. I asked for all toilets, tubs and drained be checked. $450 and this is all that I got.
    Sweetesttaboo S.

    **Edited to respond to comment** I have had at least a dozen inspections done on properties over the years. Professionals document their work and don't just flick on the water and flush toilets to see if they work! They take photos and include them in the report! The "report" that you rush sent me after I pointed out that you never sent one in the first place was 1 damn paragraph?!? One paragraph poorly constructed is your full report on a three unit property?!? Come back to the property and do a REAL inspection and I'll pay you plus a late fee! FOH otherwise, I can't even use your bs report!! I sent it to my and attorney and they both laughed and asked if you guys were a real company. Sure enough there were scheduling issues on my part. That aside do NOT, I repeat DO NOT hire these people for any sort of inspection! They rushed through my inspection, did not provide sufficient documentation to satisfy that they even did any inspection! The gentleman I spoke with OF COURSE got rude and defensive when called on the BS! I am to believe that they FULLY inspected a 3 unit building with 6 bathrooms, 3 kitchens in FIVE minutes!?!?! FOHWTBS! $450... Highway robbery at its best. Good luck! it

    New sink faucet, Dishwasher connection, Washer drain, and sink install.
    Emmanuel C.

    I used Captain Rooter to assist with the reinstall action of a washer drain/line, sink set up and faucet in stall. I was easily able to connect with Captain rooter via Yelp and advised them of my needs. Many other companies had dispatch fees and this is ultimately one of the factors in my choosing of Captain Rooter. I received a confirmation call yesterday for my appointment and today a 30min ETA. This was truly amazing. For my appointment I worked with Mike and he followed all COVID-19 procedures. Gave me a honest and transparent pricing and completed the work in a timely manner. He checked all systems to ensure no leaks and informed me of everything he was doing and why. Captain Rooter is truly a rebuttable company that I believe in and recommend.

    Scott C.

    I brought these guys in for a second opinion on a job to clear a slow drain in an upstairs bathroom. The tech that came out was pretty condescending. He didn't clear the drain, which was not his fault, but he gave us an estimate 2.5 times higher than the first company we brought in, AND after he did whatever it was he did, we have standing, rusty water in our bathtub where we we had none before. The attached picture was taken 8 hours after he left. The drain used to run slow. Now it's completely stopped up and a total mess. On top of that, his high written estimate was $200 more than the verbal one he gave me a few minutes earlier. May have been a mistake but certainly left a bad taste in my mouth. Update - now the sink is backing up into the tub. Never did that until these guys came to our house Update 2 - we had another plumber come out. He fixed it. Said it was tough but not impossible and the resolution that Captain Rooter suggested (over 3k) was completely unnecessary.

    before... sticking out.

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    4 months ago

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    11 months ago

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    2 years ago

    Fastest same-day service I've ever had! Got our clog cleared so quickly and was really kind and efficient. Highly recommend!

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    3 years ago

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    2 years ago

    Scheduled service for a clogged toilet and never showed. No call, all messages unanswered

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    3 years ago

    Thomas came out and cleared my clogged. Super friendly guy. Will call again if needed.

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    3 years ago

    Worst company I've worked with to date. They're customer service sucks. Don't call these guys unless you're totally desperate.

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    Page 1 of 14

    Ask the Community - Captain Rooter Emergency Plumbers Chicago

    Review Highlights - Captain Rooter Emergency Plumbers Chicago

    Just want to say THANK YOU to Adam and his coworker who helped us on the leak we had at our place.

    Mentioned in 121 reviews

    Read more highlights

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    Have had great experiences with HVAC Buddy. This time, Erik came out for a general furnace…read moreinspection, found a couple of parts that needed replacing, and had everything fixed up right away. He explained what he was doing, was super straightforward, and made sure everything was running well before he left. I'll definitely keep using them, and for sure recommend them!

    Captain Rooter Emergency Plumbers Chicago - plumbing - Updated June 2026

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